Only the locations & reviews in London for Eleanor Nursing & Social Care Ltd are being shown.
"Your carers have been a blessing since day 1. They are always cheerful and when am having trouble transferring they are there with..."Read all 21 reviews
Eleanor Healthcare Group is your trusted partner in home care services since 1979. Established with a commitment to excellence, the home care branch in London Borough of Bexley has gained a fantastic... Read more
Care Provided
"I have used home care for many months and as I am 97 years old need quite a lot of help so have had many carers. All are good and several..."Read all 19 reviews
Eleanor Healthcare Group operates as one of the six strategic providers in the new service set up in the London Borough of Barnet. This enables them to lead provision of quality care to their service... Read more
Care Provided"The 2 carers who visited 4 times a day for a few days were very dedicated and sincere. They looked after the patient like a family member..."Read all 14 reviews
Welcome to Eleanor Healthcare Group, your trusted provider of exceptional home care services in Ealing. With nearly 40 years of expertise since being established in 1979, Eleanor Healthcare Group has... Read more
Care Provided"Very happy with the service I have been given. My carer is cheerful polite and hardworking. I feel that she is very professional when..."Read all 3 reviews
Eleanor Nursing & Social Care Ltd - Greenwich Branch provides dignified home care services. Highly trained home care workers make sure all clients feel respected and listened to and receive the care... Read more
Care Provided
"I am happy with this care agency. The communicate respectfully and care about their clients needs. The carers are pleasant and and..."Read all 5 reviews
Eleanor Healthcare Group is now operating in London borough of Brent. Committed to delivering the best care services and set standards across the service, the team is now operating from Unimix House,... Read more
Care Provided"Very happy with my regular carers who are both caring and take great care of my needs. I do not have any complaints but get very anxious..."Read all 14 reviews
As the leading care-at-home provider in the vibrant London Borough of Lewisham, Eleanor Care takes pride in delivering personalised care to young adults and older adults living in their own homes. They... Read more
Care Provided"The care I receive is always exceptional. My carer is attentive to my needs, she takes pride in her work and respects my home. I'm a very..."Read all 4 reviews
Eleanor Nursing & Social Care Ltd - Croydon Office provides high quality care in people's homes. Home care services are given by compassionate staff who deliver respectful care. Personal... Read more
Care ProvidedEleanor Nursing and Social Care -Bromley Office provides care to people needing support in their own homes. Home care services include personal care such as help washing, getting in/out of bed, as... Read more
Care ProvidedEleanor Nursing & Social Care Ltd has a Group Review Score of 8.7 (8.696) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Eleanor Nursing & Social Care Ltd must have a Review Score.
Your carers have been a blessing since day 1. They are always cheerful and when am having trouble transferring they are there with encouragement and the same with the office staff they are always cheerful.
Thank you so much for your lovely words. It's wonderful to hear that the support you've received has made such a difference. Knowing that the encouragement, kindness, and positive attitude of both the carers and office team have helped you through the more challenging days means a great deal to us. We truly appreciate your feedback and your trust in us.
Thank you.
Thank you so much for your kind words. It really means a lot. It's lovely to hear that the care has made such a positive difference day to day, and that you feel comfortable and well supported. That consistency and trust is so important. We truly appreciate your feedback. Thank you again.
I find the carers very good and considerate.
Thank you for your kind words. They're truly appreciated. It's great to hear that the carers have made a positive impression. Knowing you feel well looked after means a lot to us.
We have been using this service since December 2024, apart from a few teething problems at first I now find it quite good. The staff are very helpful and friendly but very overworked. The office staff sometimes causes problems with the allocation of visiting times of carers, but overall the service is good.
Thank you for sharing your honest feedback . We really appreciate it. We're glad to hear that things have improved over time and that you're finding the service helpful overall. We know how important consistency is, and we understand your concerns about scheduling and how stretched the team can sometimes be. Your comments help us continue to improve, and we truly value your ongoing trust.
I am writing to you because I did have a girl do my shopping but didn't go to the shop I like. I have a home help and they don't care for me or take care of me when I ask them to do my shopping. I find them don't go to the shop I like a certain supermarket not have a good girl that does my shopping. I like a certain supermarket if I can get the service. I used to get 3 hour a week for shopping and now I get 1 hour a week. I gave them mini cab money like £11.00 to come back from the shop w. When the care is good I do not mind paying for the mini cab fare the care supervise me as I take medicine. I hope you can understand this letter
Thank you for taking the time to write and share how you're feeling. We want you to know your concerns are heard and taken seriously. It's clear that having someone who understands your needs and supports you in the way that works best for you is very important. We'll make sure your concerns are...
Love the staff and how they perform, you should pay them more!
Thank you so much for your lovely feedback. We're really glad to hear that you've had such a positive experience with our team, they work incredibly hard and genuinely care about the people they support.
We appreciate your comment about pay as well. We regularly review our staff compensation and...
I am happy with this care agency. The communicate respectfully and care about their clients needs. The carers are pleasant and and proficient in their interactions with my mother. She is also happy with the carers and how they conduct themselves.
The office staff are helpful and make good efforts to provide solutions when necessary. We are both happy with the agency.
I would like to thank you for all they have done so far.
Thank you so much for your kind and thoughtful words. It's lovely to hear that both you and your mother feel supported and listened to because that kind of trust and comfort means everything. We're especially glad the care has felt respectful and responsive, both at home and through the office team. Your thanks are truly appreciated, and we're grateful to be part of your journey.
The beauty with the company, staff are dedicated. The care workers are supportive and caring. I cannot live without my carer. Beautiful girls always come and help me with everything. They talk to me and always try to help. The office staff are also very good. I love all of them.
Thank you for sharing such kind words . It's always so heartwarming to hear when the care and support make a real difference day to day. Knowing that you feel listened to, cared for, and looked after by people who genuinely enjoy being there for you is exactly what we hope for. We'll be sure to share your lovely message with the whole team. It will mean so much to them.
The carers were all very friendly and took an interest in me as well as my health. One day when I was a bit down and weepy the carer was very supportive and understanding. They seemed to appreciate it is hard to be living on your own after being widowed. We talked about family backgrounds and my other interests including piano and gardening. It was a real tonic to see them every day. Thank you for providing this service and the wonderful carers.
Thank you so much for your kind words. It truly means a lot to hear how the care and support made a difference, especially during more emotional moments. Sometimes, just having someone to talk to and share everyday thoughts with can be so comforting. We're really glad the visits brought some light and warmth to your day and that's exactly what we hope to do.
I found that Eleanor Care home Bexley Branch is one of the best companies in the caring sector in the surrounding of Bexley. The team members are really helpful. They understand the feeling of clients and provide the best services. If you are looking for the proper care, you can contact Eleanor Nursing and Social Care Limited, Bexley Branch.
Thank you so much for your thoughtful feedback. It's lovely to hear that you've had such a positive experience with the team. We're really proud of the care and support provided, and it means a lot to know it's made a difference. Your kind words will be shared with everyone. Thank you again for taking the time to share them.
Very good service but always arrive too late in the morning and mostly too early at night.
Thank you for your honest feedback - it really does mean a lot. We're sorry to hear the timing hasn't quite been working for you. We understand how important it is for the visits to feel right and fit comfortably into your day. We'll be in touch to talk things through and see how we can make things better moving forward.
My widowed Dad's carer was initially engaged when my father fell over at home, resulting in temporary mobility impairment. My Dad is a very independent, and at times stubborn person, who up to this point refused any outside assistance, however when the carer arrived it was clear he was taken by her kind nature and bubbly personality and when I suggested that she continue to visit him he agreed. It has now been over a year since the carer began visiting my Dad, and although he will not allow her to do anything other than check he has taken his tablets, make a cup of tea and chat with him! it is a great relief to know that on those 2 days he is enjoying engaging with someone who shows a genuine interest in what he has to say. My Dad is in the early stages of dementia and has on occasions left the house when the carer visits, when this happens the lovely office staff notify me immediately, whilst the carer searches the local vicinity. Thank you for bringing some light into my Dad's life!
Thank you so much for sharing this - it really means a lot. It's wonderful to hear how your dad has built such a warm connection with someone who truly brightens his day. We completely understand how important it is for someone to feel seen, heard, and respected, especially when they're used to...
We have found the lady to be very good and caring in all aspects of her duties. Very pleasant experience.
That's really lovely to hear - it sounds like she's made a real difference. Having someone who not only does their job well but also brings warmth and genuine care to it makes such an impact. We're so glad the experience has been a positive one for you.
One of our carers stood out. She was always happy, friendly and chatty. She was the only one who would make my husband do a few exercises. We both felt she was very experienced & knowledgeable. All our other carers were very good. They all made a difficult and daunting experience much easier.
Thank you so much for sharing this. It's lovely to hear how much of a difference that particular carer made - a warm smile and a bit of encouragement can go such a long way. We're also really glad the rest of the team helped make things feel a little less overwhelming. It means a lot to us that you felt supported during such a tough time.
Excellent support from all members of staff. Kind, helpful and understanding of needs so impressed.
Thank you for your kind words - it really means a lot. We're so glad to hear you've felt supported and understood by the team. Everyone here does their best to make sure people feel listened to and genuinely cared for, so knowing that's come through makes a real difference.
Care good (starting, showering etc) regarding regular carer. New carers are not well briefed on my requirements, and the timings are irregular.
Thank you for your honest feedback - it really helps. We're glad to hear that the regular care has been good, but we completely understand how frustrating it can be when new carers aren't fully up to speed or timings vary. Consistency makes a big difference, and we'll make sure your comments are shared with the team to help improve communication and continuity.
This lady has been very helpful extremely competent. I wish all the staff were as good.
Thank you for your honest feedback - it really means a lot. We're so pleased to hear how helpful and competent you've found our team member. We'll be sure to pass your kind words on to her. We're always working to make sure that the same level of care and support shines through across the board.
For the most part, carers execute their duties to a very high standard. Sometimes, due to inexperience etc, visits are overlong, resulting in a higher payment becoming due. On the whole, well done carers.
Thanks so much for your feedback - it's really appreciated. We're glad to hear that the care has been delivered to a high standard and that our team is making a positive difference. We do understand that there can occasionally be hiccups, especially when someone is newer to the role, and we'll make...
The carers are very kind and helpful with my mum and me and they always give you the support.
Thank you for your feedback. It's great to hear that both you and your mum feel supported by the carers. Kindness and helpfulness are at the heart of what we do, and we're so glad it's making a difference for you. If there's ever anything more we can do, please don't hesitate to let us know!
All staff are efficent and friendly. Carers and office staff are always willing and able to change the rota if the client needs / wishes. Office staff are always willing to answer questions about rota or managerial roles.
Thank you so much for your feedback. We're happy to hear that you find our staff efficient and friendly. Flexibility and good communication are important to us, so it's great to know that our team has been able to meet your needs. If there's anything more we can do, please feel free to reach out!
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