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Recommended on homecare.co.uk Stamp 2166 Provider/Agency Recommendations have been made. They are displayed on the provider/agency details page. If you (as a service user / relation of a service user) have had a good experience with an agency, please share it by submitting a recommendation on the relevant home care provider details page.

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Latest Recommendations Posted

The Rating options on each Recommendation are as follows: Satisfactory, Good, Excellent.

Care UK (North East) Newcastle upon Tyne, Tyne & Wear
Posted: 1 hour ago by Ray Canham (Son of Client)
The caring staff have provided a reliable flexible and caring support for my father. They genuinely want to look after him and this was demonstrated when he got lost recently whilst out. The staff raised the alarm quickly and stayed with the family until he was found safe and well. They regularly put themselves out to go the extra mile, for example when they took an incorrectly dispensed meditation box back to the chemist to be corrected. I would not hesitate to recommend the company.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Home Instead Senior Care North Oxfordshire Banbury, Oxfordshire
Posted: 9 hours ago by Mark Davis (Home Care Agency Purchaser)
I was lucky enough to find Graham and his team in October 2013 to help my 86 year old Mother stay at home for a further 6 months. It was a very unusual situation, I live in Australia and Mum has no other family. My mum's Alzheimers had got to a point where she needed support at mealtimes, taking her medicine, reassuring her in the evenings before bed and mostly company. My mum is a very independent, feisty and sometimes difficult person. Graham and his team were amazing throughout the 6 months from beginning to end and as you can imagine living in Australia a huge source of reassurance and comfort to me (almost like having a family member back home) that Mum was OK. In the first place Grahams ability to understand my Mum's unique personality and needs and then be able to identify and recruit a number of ladies who were able to build a strong relationship with Mum and deal with the times when she was difficult in an understanding and respectful way. The ladies were fantastic and went out of their way to do extra things for Mum, bringing cakes, taking her for trips and sometimes when Mum had a fall taking her to hospital, visiting her in hospital, staying on longer at night if Mum was nervous etc. Throughout the 6 months Graham and his team were incredibly responsive to questions, concerns etc I would have and would keep me up to date constantly (often late at night or early in morning). I would strongly recommend the team, you couldn't do better and I will be eternally grateful for the help and support they gave Mum and equally the emotional help and support they provided me. You couldn't do better. Thanks Graham and ladies.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care North Oxfordshire Banbury, Oxfordshire
Posted: 21 hours ago by Vivien Walton (Daughter of client)
My 94 year old mum was not coping at home very well, even with my help each day, then we had the Home Instead leaflet through the door and I arranged for a carer to help mum have a bath, which I was finding difficult to do for her. She also helps mum in other ways and always has time for a chat with her. It's nice that the same carer comes each time, Mum looks forward to her visits and is much better and happier now. It also gives me peace of mind.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Universal Care Ltd Beaconsfield, Buckinghamshire
Posted: 21 hours ago by Una B (Client)
I have been looked after by Universal Care for over 2 years and they also helped to look after my husband after he had a stroke. This was about 20 years ago and went on for over 7 years, until he had a second stroke after which he died. I would recommend anyone who has a need for assistance to employ Universal Care. Their understanding and sympathy are splendid.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care (Edgbaston) Birmingham, West Midlands
Posted: 29 Jul 2014 by Mary P (Client)
The service is excellent.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care (Wimbledon & Kingston) New Malden, London
Posted: 29 Jul 2014 by Joan R (Client)
Thank you for all your hard work. You are doing very well. I wouldn't be without you. I look forward to you coming to see me every day.

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Saxon Care Chippenham, Wiltshire
Posted: 29 Jul 2014 by Ruth G (Service User)
Saxon I find are a very good caring agency. The management and staff do provide satisfactory care on all subjects mentioned. I am happy and feel confident that Saxon will continue to give this service.

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Saxon Care Chippenham, Wiltshire
Posted: 29 Jul 2014 by Marilyn A (Daughter of Service User)
Highly recommended! Saxon carers have consistently provided the care we wanted to help my mother remain living in her own home. All the staff are attentive, punctual and reliable in all aspects of her care. Communication is excellent between then and our family which helps enormously as it gives us the peace of mind we need.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mears Care Ltd (Stowmarket) Stowmarket, Suffolk
Posted: 29 Jul 2014 by Michael V (Son of Past Client)
Although you only provided care to my mother for one week up to her death, I was most impressed by the care and compassion shown towards my mother and immediate family. First class carers.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark (Wakefield) Normanton, West Yorkshire
Posted: 29 Jul 2014 by Barbara B (Service User)
Carers are really nice and care.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Saxon Care Chippenham, Wiltshire
Posted: 29 Jul 2014 by Amenea B (Service User)
very friendly service, usually timely.

Overall Standard: Good

Staff: Good

Management: Satisfactory

Value for Money: Good

Care UK (Maidstone) Aylesford, Kent
Posted: 28 Jul 2014 by Kathleen R (Client)
I worry about tick box systems. I must emphasise that these comments are personal to me and people very in their expectations and demands. I am grateful for this service and hoping to remain in this situation of support which guarantees some independence and choice. I appreciate the difficulties related to limited time and I wonder if allocating care staff to set clients would ease the situation so that the only changes would be for holidays and free days? carers can be lifelines for some clients.

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

Care UK (Maidstone) Aylesford, Kent
Posted: 28 Jul 2014 by Audrey G (Client)
All the carer workers I have had contact with have been kind, helpful and as the saying goes above and beyond the call of duty. There is only one comment I have to make:- the monthly invoices I have to check to see if they are right, several times I have been overcharged, or dates are wrong. At the same time it is always put right with apologies but it is annoying I have to check it.

Overall Standard: Satisfactory

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Care UK (Wolverhampton) Wolverhampton, West Midlands
Posted: 28 Jul 2014 by Graham H (Client)
My only real observation is when my regular carer is away. I am not notified who will be coming. I always have to phone to find out any changes.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Chelmsford) Chelmsford, Essex
Posted: 28 Jul 2014 by Sharon M (Daughter of Client)
All the carers look after Mum well - I am lucky because we have three carers that go above and beyond. I don't know what I would do without them.

Overall Standard: Satisfactory

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Care UK (Maidstone) Aylesford, Kent
Posted: 28 Jul 2014 by Roy P (Client)
Very reliable and efficient.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Staffordshire) Stoke-on-Trent, Staffordshire
Posted: 28 Jul 2014 by Joyce B (Client)
I have the same carer each week to take me to do my shopping. Living alone with no family my carer is invaluable. She really is excellent and I often remark that I could not manage without her help.

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Birmingham) Birmingham, West Midlands
Posted: 28 Jul 2014 by Mahmood D (Son of Client)
Staff are generally good but the service can be made better by having the same staff/carers more regularly instead of them changing from time to time. Having the same carer's increase familiarity and comfort trust.

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Care UK (Maidstone) Aylesford, Kent
Posted: 28 Jul 2014 by Jacqueline P (Niece and holding POA)
My 96 year old Auntie has received regular care from Care UK for several years and we have been very satisfied with the standard and the kindly attitude of her carers. After a recent hospital admission, Auntie's need for care accelerated to the maximum. Louise and her team 'stepped up' to help her practically and emotionally. Louise also turned the paperwork around in record time and gave very professional input to Social Services. I am very satisfied, thank you Care UK!

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Lincoln) Lincoln, Lincolnshire
Posted: 28 Jul 2014 by Kim G (Client)
I find the service very good but need more time to help with house keeping and food preparation.

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Care UK (London West) London
Posted: 28 Jul 2014 by Jennifer W (Wife of Client)
Happy with everything.

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Maidstone) Aylesford, Kent
Posted: 28 Jul 2014 by Constance M (Client)
I have been receiving personal care from the Rockdale Team in Sevenoaks for some time and have found each carer efficient and extremely pleasant. They are also very good at keeping to times.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Care UK (Maidstone) Aylesford, Kent
Posted: 28 Jul 2014 by Rosemary S (Client)
I find the carers/staff friendly and efficient.

Overall Standard: Good

Staff: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Nottingham) Sutton-in-Ashfield, Nottinghamshire
Posted: 28 Jul 2014 by Constance P (Daughter of Client)
I am writing this on behalf of my mother and these are her opinions entirely. Care UK is an extremely good agency to whom she is indebted for the high level of care they provide. Her care is provided always by two carers working in tandem and the standard of work is always good, but excellent when the carers in question are used to working together. On occasions this has not been the case and a mis-matched partnership has resulted in a slightly lower level of care.

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Care UK (Midlothian) Dalkeith, Midlothian
Posted: 28 Jul 2014 by William F (Client)
Meal preparation - times vary often without notice.

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

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