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When my husband was diagnosed with an inoperable tumour in August 2015, my world fell apart. After the initial shock, I decided I wanted to look after him at home and this was when Right at Home came into the picture. I had never had any dealings with Carers before and didn't know what to expect. Right from the start they were incredible and put my mind at rest. They explained exactly what they do and what I could expect from them and more importantly they treated my husband with care, respect and total dedication. I thank them so much for that. Each one of the Carers are so lovely and nothing is too much trouble for them. I would not hesitate to recommend them to anybody.

How likely would you be to recommend Right at Home (Solent)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My brothers carers are always on time, or there is a phone call if there is a delay Important for vulnerable people. Friendly without being pushy. Confident in their approach. Installing confidence. Always willing to do extras like collect milk and tablets meaning I can have the odd break, reassures me. Deal promptly and efficiently with unusual situations., e.g once we were late back from medical appointment steps were taken to track him down and make sure he was safe. Always ask if he needs anything and lookout to keep him safe making sure he is wearing pendant. Treat him with respect. A new carer had to shower him and took the lead from my brother asking his guidance and thanked him at the end, in my eyes respect was given and respect earned.

Management: Excellent

Value for Money: Excellent

Staff: Excellent

Generally all experience has been most favourable and my carer has helped me enormously as needs have changed due to very difficult health problems (allergies) which vary considerably and need to be dealt with by me on a changing day to day basis. My lady has been a tower of strength. She has the valuable ability to raise one's spirits, carries out different tasks cheerfully and is an excellent organiser.

How likely would you be to recommend Bluebird Care (Birmingham West)? Likely

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

The Care Agency has now been providing Carers for my parents for over 6 months, starting on an ad-hoc basis and then continuously, 24-7. We now have the same Carers attending on a rota and the arrangement works very well. The Carers are professional, compassionate and friendly. The manager of the Agency visited us and has been closely involved in establishing appropriate arrangements for the care required. The service allows our parents to continue living at home and takes away the day to day worries of caring from the rest of the family at a realistic cost relative to the alternative of residential care.

How likely would you be to recommend The Care Agency? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I got in touch with Sterling Care as I hurt my back, I was in a lot of pain. The carer arrived and go in touch with the O.T and doctor. The management were on the ball and I had equipment in that night. I only required the care for four weeks but it really helped my needs and able to gain my mobility. Thank You.

How likely would you be to recommend Sterling Care Partners Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

ARC have provided ongoing care, sometimes at very short noticed due to my husbands frequent stays in hospital. We really appreciate their readiness to accommodate us in spite of the fact that his needs have increased at the moment.

How likely would you be to recommend ARC Community Care Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

We are very pleased with our care. The carers are really good. They help us with anything we need.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

I had care from Stocks for eighteen months before I moved. I had a lovely regular carers and visits were rarely late. Thought the team did a wonderful job.

How likely would you be to recommend Stocks Homecare Nursing Agency (Domiciliary Agency)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We find the carers very helpful. They communicate well with the family. Nothing is too much trouble. We enjoy having hot meals cooked for us.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are friendly, reliable and they look after me. Nothing is too much trouble for them.

How likely would you be to recommend Our Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

Tina Taylor, Administrator at Our Care Ltd responded to this review on 09 Feb 2016:

Thank you for choosing Our Care Ltd to assist with your needs at home.

This is second time around with Caremark and again I am very pleased with every aspect. Care from the girls could not be better.

How likely would you be to recommend Caremark (Wakefield)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I must commend the manager and his team for the level of care and kindness afforded to my mother. I can't praise Blue Ribbon enough for their professionalism and conscientiousness; and acted with respect and compassion at all times.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

On the whole the carers who visit are excellent. Nothing it too much trouble.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

It was a pleasure meeting with you all and thank you for your positive feedback. We are happy that you widh to stay with Caremark (Leeds)

We are very pleased with our care. The carers are really good. They help us with anything we need.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Happy with Caremark. Knows everyone and everyone is polite. Always there if you need help. I wouldn't go anywhere else. Extremely good when my husband was poorly. I cannot fault them.

How likely would you be to recommend Caremark (Wakefield)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care provided to my father was excellent. I had total confidence in everyone and felt all went far beyond what I had expected. Nothing was too much trouble for any of you.

How likely would you be to recommend Home Instead Senior Care (St Albans)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good care. Very good communication between carers, office and family. Confident in the agency to continue to provide quality care for my mother.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

On the whole the carers who visit are excellent. Nothing it too much trouble.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

Treated with Dignity: Excellent

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

It was a pleasure meeting with you all and thank you for your positive feedback. We are happy that you widh to stay with Caremark (Leeds)

Terrablu staff stepped up and worked diligently and with good care to keep my mother out of hospital and on the road to recovery. This was during a bout of ill health in the Autumn 2015.

How likely would you be to recommend Terrablu Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Extremely happy with the girls that attend and as an agency in general. Very reliable and dependable. Continuity is very good.
Very good relationship with me and my family.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My carer is always willing to go the extra mile to do her job. She is also always cheerful.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Management: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy with Home Instead. The carers are very well matched for my Mother and the office staff are all superb. Care and communication levels are very high and I feel reassured and confident that my Mother is getting the best support enabling her to continue to live independently at home. I have actively recommended Home Instead to several friends already.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Workers do a really good job and are careful and steady with my husband. Had difficulty with the supervisor which the manager addressed in a comfortable way.

How likely would you be to recommend Caremark (Leeds)? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

Thank you very much for your honest and kind feedback. You are a lovely couple and the carers really enjoy attending to your husband.

This agency has been a life line for me and my husband. They are more than an agency in care, home help and any other support. I feel that I can always pick up the phone which is peace of mind when I am alone in this house.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Workers do a really good job and are careful and steady with my husband. Had difficulty with the supervisor which the manager addressed in a comfortable way.

How likely would you be to recommend Caremark (Leeds)? Likely

Overall Standard: Good

Treated with Dignity: Good

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

Thank you very much for your honest and kind feedback. You are a lovely couple and the carers really enjoy attending to your husband.

Hollybank provides a high quality individualised home care. The choice to provide my mum with home care was a difficult one but from the first meeting they set our minds at ease. We were all involved including mum in deciding which care package was suitable and since then Hollybank have adjusted it to suit my mums needs with no problem. The staff are friendly and there is always excellent communication between us. They regularly update me and if they have any worries or concerns contact me immediately. Like wise I can always contact them easily if needed. Hollybank have made a huge change in my mums life easier and also provided me with peace of mind. I would highly recommend them.

Management: Excellent

Staff: Excellent

Overall Standard: Excellent

Whilst Right at Home were only with us a short time before my husband died they were brilliant with him. They treated him with respect and dignity and from the start he was able to swallow his tablets whole and not ground-up and peg fed as before. There was no shouting or aggressive behaviour - in fact he was laughing and chatting with them, something he hadn't done for the last year.
He was also starting to think and plan about the future. I only wish that I had found Right at Home much sooner for I'm sure that with their care the outcome would have been so much different. He would have still been alive today and getting his life back. If you need carers go to Right at Home, you will not be disappointed. They are kind, caring, sensible, practicable people who have an excellent ability to handle people and use their common sense.

How likely would you be to recommend Right at Home (Mid Hampshire)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Pretty good in fairness. Great girls who attend - very good relationship with regards to regular carers.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent