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Latest Reviews Posted

The Rating options on each Review are as follows: Satisfactory, Good, Excellent, Poor, Very Poor.

Somerset Care Community Services (Sedgemoor and West Somerset) Bridgwater, Somerset

I am sorry to say the service to my wife has not been to the standard expected mainly due to the shortage of care personnel.
How likely would you be to recommend Somerset Care Community Services (Sedgemoor and West Somerset)? Don't know

Overall Standard : Satisfactory

Staff : Satisfactory

Care / Support : Satisfactory

Management : Satisfactory

Treated with Dignity : Satisfactory

Value for Money : Satisfactory

Home Instead Senior Care (Blackpool and Wyre) Blackpool, Lancashire

I have tried lots of different care providers for my mother and found the service they provided totally inadequate, the whole experience was extremely stressful and I was seriously considering residential care as the only option that would meet her needs. Thankfully somebody recommended Home Instead and I thought I would give them a try. I can honestly say they have been exceptional. They provide an excellent quality of care for my mother, meeting her needs but giving her as much independence as possible. By providing this level of care they have also lifted a massive burden from my shoulders. I can't thank them enough and would recommend to anyone.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Somerset Care Community Services (Taunton Deane & Chard) Taunton, Somerset

Having suddenly found myself in a wheelchair due to an accident leaving me with an ankle injury, I was shocked to find I was unable to do some of the simplest of tasks relating to my personal care and household tasks. I cannot express my gratitude enough to all the ladies from Somerset Care. Polite and friendly, they not only help with my personal hygiene maintaining my dignity, they help lift my spirits on what can be lonely days. They carry out household chores and make a cup of tea in such good spirits. I do not feel like a burden on society. I cannot fault the standard of care I have been given.
How likely would you be to recommend Somerset Care Community Services (Taunton Deane & Chard)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Choice Care Blackburn, Lancashire

The main carers you presently assigned to me being all are giving me the best care I could have asked for. All being that my legs have never looked or felt better in a very long time. I would like to say especially that my morning carer makes my day as she comes in so full of life and makes you feel that she really does care for the person . She is not shy and comes across as a very open minded person. The other girls are almost the same as her except I see her first thing everyday she is on duty. THANK YOU KEEP UP THE GOOD WORK
How likely would you be to recommend Choice Care? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good

Home Angels Healthcare Services Ltd Wokingham, Berkshire

My carers are very punctual, considerate and very good at their job. It makes a very difficult situation very bearable.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Libertas Care Ltd Crewkerne, Somerset

I cannot give enough praise to the service provided by Libertas to mums care. Initially, as I'm sure is a most common reaction. Mum was resistant to having carers. However, within a week she was looking forward to their visits. All of then act with a high level of professionalism, and are both caring and trustworthy. The communication and helpfulness of the management and the office staff is fantastic. Nothing is too much trouble. I have found them extremely accommodating when there has been a need to increase of decrease a care visit.

Overall Standard : Excellent

Staff : Excellent

Management : Excellent

Home Instead Senior Care (Swansea) Swansea

-Offer of hourly slots appealed. -Efforts made to provide the same carer who became familiar with the layout of household. -Personality of carer - perspective, caring, but respectful while amicable. -Her readiness to multi-task domestically, willingness to transport me e.g to the dentist in her neat spotless "fresh" little car. -Relationship with office staff excellent all round.
How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Caremark (Spelthorne & Runnymede) Egham, Surrey

Last evening I was passing by my neighbour's flat when her carer arrived. We could hear the resident of the flat calling out for help. She dropped what she was carrying and used the key safe to enter the flat. She then used pillows and cushions to make her client comfortable on the floor whilst I called to request that an ambulance be dispatched urgently. I have to say that if I needed a Carer I would be most grateful if it were her. She was calm, compassionate, comforting, sensible and practical and did all the right things including phoning a relative of the Resident and making other necessary calls. If there were a star rating I would give her 5 out of 5. It speaks volumes for Caremark that their carers are so well trained. My friend's carer is worth her weight in gold.
How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Day to Day Care Ltd Orpington, London

Excellent service, superior staffs, highly recommended. During my rehabilitation the carers helped me to stay independent, supporting me and encouraging me. They were always punctual, reliable and trustworthy. I would have no hesitation in strongly recommending this service. I didn't feel like a number, the service was tailor-made for me. One carer in particular who was my main care provider, she became more like a friend, nothing was too much trouble for her. Every morning she was upbeat and positive, and did not make me feel inadequate or disadvantaged.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Ipswich) Ipswich, Suffolk

I would not hesitate to recommend Home Instead Senior Care to anyone that's asks about them. I have found them excellent in all respects of the way they carry our all their duties.
How likely would you be to recommend Home Instead Senior Care (Ipswich)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good

Helping Hands and Company Fordingbridge, Hampshire

A very well run care server the staff were exceptional with their care of my father. Never late always caring and patient with George. Always kept me informed of any problems. Always treated him with care and dignity.
How likely would you be to recommend Helping Hands and Company? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Bluebird Care (Solihull) Solihull, West Midlands

Very friendly competent staff, always willing to help. Have been with Bluebird Care for three years and eight months.

Overall Standard : Good

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Blackpool and Wyre) Blackpool, Lancashire

This time last year my wife and I had no experience of mental illness and no idea how to address any of the issues associated with an elderly parent succumbing to dementia. The GP wasn’t much help either making an incorrect initial diagnosis which set us back months. However, and almost at the end of our tether, I stumbled on the ‘Blackpool and Wyre Home Instead’ care company. After a reassuring management visit and an equally reassuring ‘we can help your father’ promise, we started a care package for my dad. But as time went on dad’s condition deteriorated and his needs changed, but Home Instead responded as quickly and delivered the extra care he required. They guided us on a steep learning curve including a direction for Power of Attorney, mental health assessments and of course, general health issues. Over a period of time they have successfully encouraged him to socialise with others suffering the same illness and more recently they have succeeded in getting him to a day centre where he has found friends and comfort from others suffering like himself. Much should also be said of the carers themselves, dedicated, reliable, sympathetic and trustworthy – obviously it is more than just a job to them. And the really good thing we have found for someone with dementia is to keep things as familiar as possible, to this end we are not inundated with a stream of different carers - the same ones cover all the visits. It’s been a really tough time and I’d be lying if I said it’s been without its ups and downs, but all said, I would recommend the Manager and her team to anyone – to them it’s personal!
How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

SmartCare Epsom Leatherhead, Surrey

I cannot recommend Smart Care highly enough. All the carers provide a very friendly and helpful day- to- day service. It is noticeable that, on occasions, when discretion or particular or extraordinary action is required, they do so in a most professional manner, always careful to fully support my mother and ensure her well-being and comfort as their top priorities. When contact is required with the Office, I have found the personnel exceptional in their dealings, always happy to take extra time to sort out problems, queries or arrangements. Nothing is too much trouble. Smart Care of Epsom is a very well managed organisation and my mother is very happy with the service and is extremely fortunate to be one of its clients.
How likely would you be to recommend SmartCare Epsom? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Cardiff) Cardiff

The agency enabled my mother to stay in her own maisonette for a year longer than would have been possible without their input. They were kind and always treated her with dignity. I was impressed with the quality of their carers and would recommend them to others. Thank you.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) Maidenhead, Berkshire

Home Instead have given my mother the perfect balance of care to stay at home and be independent. Mum would not suit a care environment and really feels that the Home Instead carers are like good friends looking after her. They provide me with the confidence that any problems will be looked after and followed through. Home Instead always call me to give updates and keep me informed.

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Value for Money : Excellent

Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) Maidenhead, Berkshire

I think my care giver is wonderful.

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Value for Money : Excellent

Home Instead Senior Care (Ipswich) Ipswich, Suffolk

My carers are excellent. My first carer remembers where everything goes and if I'm tired or having a busy day she comes does the usual jobs then any extras that I normally do myself. She will empty the dryer and put the towels away in the cupboard nothing is too much trouble. My second carer as well as the usual jobs give me support in a different way. When I was ill and imagined I has all kinds of illnesses she always believed in me and told me I was fine, she also told me I could get a flu jab free instead of paying as I usually do. I get on really well with both of them.
How likely would you be to recommend Home Instead Senior Care (Ipswich)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

SmartCare Epsom Leatherhead, Surrey

Smartcare provide a first class service at all times. They always respond as quickly as possible to any emergency call for help, especially difficult as I need two carers. Their staff & carers are all well trained, friendly and efficient. They are flexible and have no problem with dropping off prescriptions or collecting small amounts of extra shopping. I have been using Smartcare for approx. 9 months since my discharge from hospital and would have no hesitation in recommending them.
How likely would you be to recommend SmartCare Epsom? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good

Right at Home (South Trafford) Sale, Greater Manchester

The decision to appoint a home care agency is difficult for both client and family. My mother is very independent and found it difficult to accept that she needed some help. We had tried a number of different agencies which had not been successful. So pleased we found Right at Home. Their approach was exemplary and they place the client at the centre of everything; accessing them as an individual person. This helped in our choice and the confidence we had in appointing Right at Home. Can highly recommend Right at Home, the service they provide is caring, professional and with respect and sensitivity. I am so pleased to have found them and my mother is happy with the service she receives from her carer.
How likely would you be to recommend Right at Home (South Trafford)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

SmartCare Epsom Leatherhead, Surrey

The care my wife receives is outstanding, the carers are all reliable, friendly, supportive and always put my wife's needs first. The management and office staff are easy to contact and talk to and are also very supportive. My wife gets on well with all the carers which is a relief to me.
How likely would you be to recommend SmartCare Epsom? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Darlington) Darlington, Durham

Everyone we have met at Home Instead has been caring and supportive of my mum. She has been very pleased with the cleaning provided, and has loved having the day time companionship. The care givers who worked with my mum were chosen to have something in common with her, so they had a talking point straight away.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford) Maidenhead, Berkshire

I highly recommend Home Instead. We are absolutely thrilled with the service.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Angels Healthcare Services Ltd Wokingham, Berkshire

I am very happy with the agency. My carer is very good. The office always listen to me. She is always on time and completes her tasks. I am very happy.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Angels Healthcare Services Ltd Wokingham, Berkshire

I have found that when I have concerns about anything, the office have always acted upon it promptly. I have found also that the carers are kind and considerate. They fulfil their duties well.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent