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21st July 2016

Right at Home Solent

In a world where people are so quick to chide, but slow to praise; I am delighted to say that I think that “Right At Home Solent” are a credit to their company name.

In January, I was in the Isle of Man and my mother was taken ill in Fareham. I only had Google to help me but, fortunately, I rang their number and there are no words to describe how absolutely marvellous they have been, since that very first call.

I do not think that there could possibly be better Care Providers (anywhere)

I shall remain indebted to them, forever, as I know that, without them, I would not have my beloved Mother living with me now.

I, impartially, commend Right at Home Solent to anybody and can assure them that it is a decision that they will never regret!

How likely would you be to recommend Right at Home (Solent)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very satisfied with the office staff and the carers to whom my wife reacts very easily with. Having a regular care lady for five days each week and only two others for the sixth day is an occasional relief is very satisfactory and desirable. The care provided is a morning call to help get my wife out of bed, showered and dressed before going downstairs (by stair lift) for breakfast and medication, which I have left available. The one hour duty for 5 days and two hours for one day per week gives me time for my shopping etc.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Management: Excellent

Value for Money: Good

Having been in receipt of home care for almost three years and in that have had 4 different agencies, I can honestly say that Belong at Home is by far the best and have improved my quality of life and by extension that of my wife as well. The quality of care is constantly good and I have been asked on a number of occasions how it could be improved.

How likely would you be to recommend Belong at Home (Atherton)? Extremely Likely

Management: Good

Value for Money: Excellent

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home (Atherton) responded to this review on 21 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Atherton. We are pleased to hear that you are happy with the service received.

I have found all the ladies very good, polite, helpful and on time (near enough). The office staff have been fine. So far it's working well.

How likely would you be to recommend Bluebird Care (Southend & Rochford)? Likely

Management: Good

Value for Money: Good

Staff: Good

Overall Standard: Good

My family used Heritage Care at Home for several years, starting with just brief visits, building up to four times a day. It was very challenging for all of us in that my Mum was fiercely independent and determined not to accept help. Over three years the situation deteriorated with the difficulties of advancing dementia. The managers and staff at HCaH were wonderful and went way beyond their remit to try and overcome the daily challenges, making sure Mum was cared for properly. The key thing is that they actually care; it's not just a word, it's what they do. Because they care, they have gone out of their way to give as much support as they can and work with family, patient and authorities to make it all fit together in sometimes very difficult circumstances. They are a fabulous group of people, not just a care company.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Management: Excellent

Pat Smith, Manager at Heritage Care at Home Ltd responded to this review on 19 Jul 2016:

It was a pleasure to care for Mrs S albeit challenging. Her family were a great support to both her and us it was great to work as a team. She is talked of often and greatly missed.

Excellent in every way.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 21 Jul 2016:

Thank you for such a positive review of our service. We aspire to be the best in supporting our clients and your words tell me we are doing just that for you.

Blue Ribbon have looked after my mother for nearly four years and have provided outstanding standards of care. The staff are smart, prompt, caring and treat my mother with great dignity. The management are also excellent and are able to arrange extra visits at short notice if there is a problem. One of the team played a key role in my mother learning to walk again following a hip fracture.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have been using the Belong at Home service for over 5 years and Dad has had the same regular companion throughout. The support worker visits Dad three times a week and has become a member of our extended family. He spent time to understand Dad's interests, likes and dislikes, and always treats him with dignity, friendship and respect. Over the years, he and Dad have been out on excursions and regularly to Reading Group, and they have helped with everything from coffee-making to haircuts! He is proactive and creative in adjusting his support as Dad's health varies. Dad's face lights up when he arrives; they have great conversations, discussing the news or reading a magazine; sometimes they simply sit quietly and comfortably together. I live a long way away and it's great to know that there is someone I can trust to provide dedicated companionship in addition to the residential care. This support has been hugely valuable - thank you.

How likely would you be to recommend Belong at Home? Extremely Likely

Management: Good

Becki Prince, Customer Support and Marketing Administrator at Belong at Home responded to this review on 19 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

I am happy with the care I have had since March 2016. Staff are very pleasant and helpful.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 21 Jul 2016:

Thank you for your positive feedback.

Wonderfully professional, friendly and kind care. I couldn't possibly do without my lovely carers - they look after me very well and make my day.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From the initial assessment session carried out at my parents home, to the telephone contact with the care coordinator, to the individual carers who attend to my mum and dad, I have nothing but praise for the exceptional way that 'inTouch home care' operate. To my mind, they are providing a level or service greater than I had anticipated. Thanks you guys.

How likely would you be to recommend inTouch Home Care? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Happy with all the arrangement and my carer, she works hard and keeps going. She is very good.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 21 Jul 2016:

Thank you for your review and I am pleased to hear that you are happy with the way we are supporting you.

I contacted Blossoming hearts to help out with my mother over a weekend when she was discharged from hospital as we were going away. They agreed to visit my mother at short notice and their care was top class. My mother felt at ease and enjoyed the visits. They were absolutely brilliant, the care being excellent and we would certainly use them again.

How likely would you be to recommend Blossoming Hearts Home Care Agency? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I was recommended to Home Instead by the manager of the independent supported living complex, where my mother lives and I am very grateful for the recommendation. Initially I wanted personal care twice a week and was concerned that I did not want a variety of people turning up and that it should be someone who would be able to treat my mother with dignity and build a relationship. We have got exactly that. Over the months she has required more care. The girls have been, without exception, lovely, caring people and my mother enjoys their visits and looks forward to them coming. The management staff are friendly and efficient and always keep me well informed. I would highly recommend them.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 20 Jul 2016:

Thank you for taking the time to write this comprehensive review of our service. We have found that ensuring consistency of CAREGivers works so well in building relationships and trust with our clients. I'm also really pleased to hear that your mother looks forwards to her visits. I am sure the CAREGivers look forward to seeing her too!

My carer takes time to look after me, my carer is very kind and helpful.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I found all the carers very helpful, kind and understanding. Nothing was too much trouble for them and I have made some new friends.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Empathy have been looking after my grandad for around 6 months now, he has the later stages of dementia, they have been fantastic in taking care of him and going the extra mile to ensure all of his needs are met. Even in the toughest of situations they always deal with it with a smile on their face and nothing is ever to much. Having care experience myself it's lovely to see such a great group of people so passionate about looking after someone who can no longer do it themselves, if it wasn't for them we would be lost, they really know what caring is about what they have done for my grandad will never be forgotten. Great team with a great manager.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Very satisfied with the office staff and the carers to whom my wife reacts very easily with. Having a regular care lady for five days each week and only two others for the sixth day is an occasional relief is very satisfactory and desirable. The care provided is a morning call to help get my wife out of bed, showered and dressed before going downstairs (by stair lift) for breakfast and medication, which I have left available. The one hour duty for 5 days and two hours for one day per week gives me time for my shopping etc.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Father In Law suffers with Dementia and I can not thank Empathy enough for the care they have shown him. The team have shown nothing but professionalism and I would highly recommend there services.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From the initial assessment session carried out at my parents home, to the telephone contact with the care coordinator, to the individual carers who attend to my mum and dad, I have nothing but praise for the exceptional way that 'inTouch home care' operate. To my mind, they are providing a level or service greater than I had anticipated. Thanks you guys.

How likely would you be to recommend inTouch Home Care? Extremely Likely

Treated with Dignity: Excellent

Empathy have been looking after my grandad for around 6 months now, he has the later stages of dementia, they have been fantastic in taking care of him and going the extra mile to ensure all of his needs are met. Even in the toughest of situations they always deal with it with a smile on their face and nothing is ever to much. Having care experience myself it's lovely to see such a great group of people so passionate about looking after someone who can no longer do it themselves, if it wasn't for them we would be lost, they really know what caring is about what they have done for my grandad will never be forgotten. Great team with a great manager.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

My family used Heritage Care at Home for several years, starting with just brief visits, building up to four times a day. It was very challenging for all of us in that my Mum was fiercely independent and determined not to accept help. Over three years the situation deteriorated with the difficulties of advancing dementia. The managers and staff at HCaH were wonderful and went way beyond their remit to try and overcome the daily challenges, making sure Mum was cared for properly. The key thing is that they actually care; it's not just a word, it's what they do. Because they care, they have gone out of their way to give as much support as they can and work with family, patient and authorities to make it all fit together in sometimes very difficult circumstances. They are a fabulous group of people, not just a care company.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Pat Smith, Manager at Heritage Care at Home Ltd responded to this review on 19 Jul 2016:

It was a pleasure to care for Mrs S albeit challenging. Her family were a great support to both her and us it was great to work as a team. She is talked of often and greatly missed.

We have been using the Belong at Home service for over 5 years and Dad has had the same regular companion throughout. The support worker visits Dad three times a week and has become a member of our extended family. He spent time to understand Dad's interests, likes and dislikes, and always treats him with dignity, friendship and respect. Over the years, he and Dad have been out on excursions and regularly to Reading Group, and they have helped with everything from coffee-making to haircuts! He is proactive and creative in adjusting his support as Dad's health varies. Dad's face lights up when he arrives; they have great conversations, discussing the news or reading a magazine; sometimes they simply sit quietly and comfortably together. I live a long way away and it's great to know that there is someone I can trust to provide dedicated companionship in addition to the residential care. This support has been hugely valuable - thank you.

How likely would you be to recommend Belong at Home? Extremely Likely

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home responded to this review on 19 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

I was recommended to Home Instead by the manager of the independent supported living complex, where my mother lives and I am very grateful for the recommendation. Initially I wanted personal care twice a week and was concerned that I did not want a variety of people turning up and that it should be someone who would be able to treat my mother with dignity and build a relationship. We have got exactly that. Over the months she has required more care. The girls have been, without exception, lovely, caring people and my mother enjoys their visits and looks forward to them coming. The management staff are friendly and efficient and always keep me well informed. I would highly recommend them.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 20 Jul 2016:

Thank you for taking the time to write this comprehensive review of our service. We have found that ensuring consistency of CAREGivers works so well in building relationships and trust with our clients. I'm also really pleased to hear that your mother looks forwards to her visits. I am sure the CAREGivers look forward to seeing her too!

I have received care from this agency for over three years, it is a good local agency with a small team of trained carers. Since requiring 4 visits a day, with doubles for morning and evening, I have relied on a degree of flexibility to let me and/or my husband go out (concerts, cinemas, classes, meetings, meals etc). The agency goes out of it's way to assist me to live as independent a life as possible. Care on return from 2 hospital stays in the past year has been exemplary.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Karen Jefferson, Director at Heritage Care at Home Ltd responded to this review on 21 Jul 2016:

At HCH we try to be as flexible as possible this is due to the fantastic team of care assistants we have working.

Any contact I have had with Home Instead has been of the very highest standard.

How likely would you be to recommend Home Instead Senior Care (Southend-On-Sea)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We are very happy with In Home Care, the staff are lovely and meet my needs and are very patient and caring. I would recommend you as I feel you look after me. The girls are so kind and helpful and treat me with dignity.

How likely would you be to recommend In Home Care Ltd? Extremely Likely

Management: Good

Claire Simmons, Director at In Home Care Ltd responded to this review on 20 Jul 2016:

Hi Claire, Thank you so much for taking your time to review the service we provide to you at In Home Care. I am so pleased to hear that we are providing you with what you need and want, and above all else that you are happy :) Thank you Claire.

Carers absolutely fantastic. Nearly always reliable. They make my husband do things he wont do for me. Quality of care really good.

Management - not being told of changes to call times - communication.

How likely would you be to recommend Somerset Care Community Services (Mendip & South Somerset)? Extremely Likely

Management: Satisfactory

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have always been happy and satisfied with the service provided to me.

How likely would you be to recommend Help for Carers? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

stefan kuchar, chief executive at Help for Carers responded to this review on 21 Jul 2016:

We are very pleased that you are happy with your Homecare service. Thank you.

Very friendly staff, willing to help as required.

How likely would you be to recommend Right at Home (Harrow)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

The support and care I receive from nearly all of the care staff at Belong is excellent. There are a certain few that give 110% and go the extra mile. I like consistency with my carers and it did take a while for me to receive this, as I don't like taking showers or having intimate care with everyone. I like to have the same carers. I do think this is so important as you build up a confidence and bond with your regular carers. I changed my rating score from good to excellent as management are trying their best to get me consistency now.

How likely would you be to recommend Belong at Home? Extremely Likely

Management: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home responded to this review on 18 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

We are very happy with In Home Care, the staff are lovely and meet my needs and are very patient and caring. I would recommend you as I feel you look after me. The girls are so kind and helpful and treat me with dignity.

How likely would you be to recommend In Home Care Ltd? Extremely Likely

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Claire Simmons, Director at In Home Care Ltd responded to this review on 20 Jul 2016:

Hi Claire, Thank you so much for taking your time to review the service we provide to you at In Home Care. I am so pleased to hear that we are providing you with what you need and want, and above all else that you are happy :) Thank you Claire.

The support and care I receive from nearly all of the care staff at Belong is excellent. There are a certain few that give 110% and go the extra mile. I like consistency with my carers and it did take a while for me to receive this, as I don't like taking showers or having intimate care with everyone. I like to have the same carers. I do think this is so important as you build up a confidence and bond with your regular carers. I changed my rating score from good to excellent as management are trying their best to get me consistency now.

How likely would you be to recommend Belong at Home? Extremely Likely

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home responded to this review on 18 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.