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The Care Agency has now been providing Carers for my parents for over 6 months, starting on an ad-hoc basis and then continuously, 24-7. We now have the same Carers attending on a rota and the arrangement works very well. The Carers are professional, compassionate and friendly. The manager of the Agency visited us and has been closely involved in establishing appropriate arrangements for the care required. The service allows our parents to continue living at home and takes away the day to day worries of caring from the rest of the family at a realistic cost relative to the alternative of residential care.

How likely would you be to recommend The Care Agency? Extremely LIKELY

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

This agency has been a life line for me and my husband. They are more than an agency in care, home help and any other support. I feel that I can always pick up the phone which is peace of mind when I am alone in this house.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Whilst Right at Home were only with us a short time before my husband died they were brilliant with him. They treated him with respect and dignity and from the start he was able to swallow his tablets whole and not ground-up and peg fed as before. There was no shouting or aggressive behaviour - in fact he was laughing and chatting with them, something he hadn't done for the last year.
He was also starting to think and plan about the future. I only wish that I had found Right at Home much sooner for I'm sure that with their care the outcome would have been so much different. He would have still been alive today and getting his life back. If you need carers go to Right at Home, you will not be disappointed. They are kind, caring, sensible, practicable people who have an excellent ability to handle people and use their common sense.

How likely would you be to recommend Right at Home (Mid Hampshire)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Pretty good in fairness. Great girls who attend - very good relationship with regards to regular carers.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Good

Terrablu staff stepped up and worked diligently and with good care to keep my mother out of hospital and on the road to recovery. This was during a bout of ill health in the Autumn 2015.

How likely would you be to recommend Terrablu Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Extremely happy with the girls that attend and as an agency in general. Very reliable and dependable. Continuity is very good.
Very good relationship with me and my family.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely LIKELY

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy with the care I get. Look forward to my carers visits. I have been with Manorcourt Care for many years and would not change to another care provider. Excellent service.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We find the carers very helpful. They communicate well with the family. Nothing is too much trouble. We enjoy having hot meals cooked for us.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are friendly, reliable and they look after me. Nothing is too much trouble for them.

How likely would you be to recommend Our Care Ltd? Extremely LIKELY

Management: Excellent

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

Tina Taylor, Administrator at Our Care Ltd responded to this review on 09 Feb 2016:

Thank you for choosing Our Care Ltd to assist with your needs at home.

I find my carer absolutely fabulous. I am treated extremely well. When my assessment was completed I was asked all the important questions so I can be cared for well. Having a carer here all the time makes me feel good and safe.

How likely would you be to recommend Elite Livein Care Ltd? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

ARC have provided ongoing care, sometimes at very short noticed due to my husbands frequent stays in hospital. We really appreciate their readiness to accommodate us in spite of the fact that his needs have increased at the moment.

How likely would you be to recommend ARC Community Care Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

We are very pleased with our care. The carers are really good. They help us with anything we need.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother in law is nearly 90 and though in her own home with some care, was beginning to need some extra. As I live far away, I searched online and found Evolution. From the first email and telephone contact, they were wonderfully helpful, professional, and capable. When I met a director face to face my impression of a thoroughly efficient but totally caring outfit was corroborated. As care began and we had to make all sorts of changes and adjustments over time they were nothing if not flexible. When I met the carers themselves they were beautifully trained: making sure they always greeted my mother in law before anyone else, attentive to her needs, but gently encouraging her to help herself wherever desirable. It has been a worry having to put a new system in place for a very determined 89 year old but it continues to be so reassuring to know that she is in the hands of a really tiptop organisation.

How likely would you be to recommend Evolution Care? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Workers do a really good job and are careful and steady with my husband. Had difficulty with the supervisor which the manager addressed in a comfortable way.

How likely would you be to recommend Caremark (Leeds)? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

Thank you very much for your honest and kind feedback. You are a lovely couple and the carers really enjoy attending to your husband.

Excellent carers who provide a compassionate and professional service. I feel mum is looked after with genuine care, without being rushed and all carers are thoughtful and sensitive.

How likely would you be to recommend Bluebird Care (Calderdale)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Shabir Hussain, Director at Bluebird Care (Calderdale) responded to this review on 08 Feb 2016:

Thank you very much for your feedback. I will share your comments to care colleagues.

I am very happy with all my carers, the carer takes me shopping and out for a ride if I require this. The carers are lovely to me, all of them.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely LIKELY

Management: Satisfactory

Value for Money: Good

Care / Support: Excellent

I find my carer absolutely fabulous. I am treated extremely well. When my assessment was completed I was asked all the important questions so I can be cared for well. Having a carer here all the time makes me feel good and safe.

How likely would you be to recommend Elite Livein Care Ltd? Extremely LIKELY

Treated with Dignity: Excellent

The care provided to my father was excellent. I had total confidence in everyone and felt all went far beyond what I had expected. Nothing was too much trouble for any of you.

How likely would you be to recommend Home Instead Senior Care (St Albans)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good care. Very good communication between carers, office and family. Confident in the agency to continue to provide quality care for my mother.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Excellent service.
Excellent carers.
Very pleased.
Excellent area team leader.

How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern & Kidderminster)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother in law is nearly 90 and though in her own home with some care, was beginning to need some extra. As I live far away, I searched online and found Evolution. From the first email and telephone contact, they were wonderfully helpful, professional, and capable. When I met a director face to face my impression of a thoroughly efficient but totally caring outfit was corroborated. As care began and we had to make all sorts of changes and adjustments over time they were nothing if not flexible. When I met the carers themselves they were beautifully trained: making sure they always greeted my mother in law before anyone else, attentive to her needs, but gently encouraging her to help herself wherever desirable. It has been a worry having to put a new system in place for a very determined 89 year old but it continues to be so reassuring to know that she is in the hands of a really tiptop organisation.

How likely would you be to recommend Evolution Care? Extremely LIKELY

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy with all my carers, the carer takes me shopping and out for a ride if I require this. The carers are lovely to me, all of them.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely LIKELY

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Pretty good in fairness. Great girls who attend - very good relationship with regards to regular carers.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I have been with Manorcourt now since June 2015. I like all the staff that visit me. They are all kind and will carry out any task required. No complaints about the care I get.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I must commend the manager and his team for the level of care and kindness afforded to my mother. I can't praise Blue Ribbon enough for their professionalism and conscientiousness; and acted with respect and compassion at all times.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

On the whole the carers who visit are excellent. Nothing it too much trouble.

How likely would you be to recommend Caremark (Leeds)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

It was a pleasure meeting with you all and thank you for your positive feedback. We are happy that you widh to stay with Caremark (Leeds)

I personally speaking am very glad to have Manorcourt dealing with my care. The girls that come into my home are kind and respectful, caring and professional. I can add these comments to the office staff. It's been a difficult year for me and one of my carers has been so understanding, altering work around to help with appointments I have had.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely LIKELY

Management: Excellent

Value for Money: Good

Care / Support: Excellent

This agency has been a life line for me and my husband. They are more than an agency in care, home help and any other support. I feel that I can always pick up the phone which is peace of mind when I am alone in this house.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely LIKELY

Treated with Dignity: Excellent

Overall, excellent.

How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern & Kidderminster)? Extremely LIKELY

Management: Good

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care provided. Now have the continuity in care which I like. Manorcourt is in a position to put extra care when needed and always helps. I also get assisted with my medication and my shopping and I enjoy going with carer. We spend a long time shopping and then go for a coffee.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I personally speaking am very glad to have Manorcourt dealing with my care. The girls that come into my home are kind and respectful, caring and professional. I can add these comments to the office staff. It's been a difficult year for me and one of my carers has been so understanding, altering work around to help with appointments I have had.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely LIKELY

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent