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The Rating options on each Review are as follows: Satisfactory, Good, Excellent, Poor, Very Poor.

Anglia Care (Ipswich) Ipswich, Suffolk

Very polite, very helpful, very friendly, cheerful, carers. They brighten up my day, tidy up after themselves, do everything I ask them to do.
How likely would you be to recommend Anglia Care (Ipswich)? Likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Jubilee Healthcare Ltd Nottingham, Nottinghamshire

Staff and management cared for my wife from 8/8/15 to 27/8/15. I am main carer for my wife - found them reasonably good and caring and professional.
How likely would you be to recommend Jubilee Healthcare Ltd? Likely

Overall Standard : Satisfactory

Staff : Satisfactory

Care / Support : Satisfactory

Management : Satisfactory

Treated with Dignity : Satisfactory

Value for Money : Satisfactory

Heritage Healthcare (Trafford) Sale, Greater Manchester

Heritage Healthcare have been absolutely first class with the daily care of my 97 year old grandma since July 2015. They really are a great support to both my grandma, myself and the immediate family. We have also seen a real boost in grandma's energy due to the help she now has in the mornings. Due to arthritis simple things like getting dressed and making breakfast were becoming very difficult and frustrating but now all that stress has gone. Grandma knows that her carer will arrive at the same time every morning and help her to start her day. It has very quickly become a vital part of grandma's routine and routine is extremely important to her. All of the staff are extremely considerate and caring and really do taken the time to get to know who and what is important to my grandma. We have already seen a big increase in grandma's energy due to the assistance she has and her new routine, this will ensure she can continue living at home for many more years to come.
How likely would you be to recommend Heritage Healthcare (Trafford)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Heritage Healthcare (Trafford) Sale, Greater Manchester

Having tried numerous local care providers, and having become disillusioned with their service, it was with trepidation that I contacted Heritage Healthcare. Following a visit from the care manager, we assessed my needs and commenced with the agreed package. To say the service is good would be an understatement. Since Heritage have started caring for me, my life feels it has meaning again and I can assure any prospective service users, that Heritage will provide not only what you need but also what you want. All the carers feel like old friends within a short space of time and immediately put you at ease.
How likely would you be to recommend Heritage Healthcare (Trafford)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (South Sheffield) Sheffield, South Yorkshire

My husband had vascular dementia and received exceptionally great care and companionship mainly from 2 carers who took him out in his wheelchair to the local park where they would walk around and then have a coffee and cake. He certainly enjoyed their company.
How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good

SmartCare Epsom Leatherhead, Surrey

Office staff friendly, have made changes for last minute request. All carers good, very kind and caring, understanding of mums needs, especially her limited sight and mobility. They are punctual and flexible e.g. If mum does not feel up to having a shower they will assist wash her, they will sort clothes for her to wear and all make her cup of tea just how she likes. They have time to listen and chat as well, she enjoys their company and her trips out with them. She was made to use another company after she returned home from a hospital stay and they were rubbish in comparison we fought to have SmartCare back.
How likely would you be to recommend SmartCare Epsom? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Anglia Care (Ipswich) Ipswich, Suffolk

Agency good, could do better. Staff that I have met have been good, considerate, it seems they do not have enough time as they would like to spend with clients. May be too many clients and not enough staff. A smaller amount might be better and easier to run (after all, people are much more important - or they used to be).
How likely would you be to recommend Anglia Care (Ipswich)? Likely

Overall Standard : Good

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

Anglia Care (Ipswich) Ipswich, Suffolk

I think everything is perfectly supplied and all the ladies are very good and look after me very very well. I can never have anything better.
How likely would you be to recommend Anglia Care (Ipswich)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Ipswich) Ipswich, Suffolk

My husband has had carers since February 2015 for personal care, we find they are very kind, caring, lovely people and nothing is too much for them. They are very good. We would recommend to anyone. Home Instead Senior Care, thank you for an excellent service.
How likely would you be to recommend Home Instead Senior Care (Ipswich)? Extremely likely

Home Instead Senior Care (Ipswich) Ipswich, Suffolk

When feeling unwell mum has difficulty in preparing her meals. The carers heat up prepared food, set the table and clear up afterwards. They record what mum eats and make her a cup of tea which she has in her lounge. One day a week they assist mum to have a bath. They also provide light household duties and will iron clothes if they are dry. They pick up shopping, the daily paper and emergency prescriptions if required. Mum is kept informed if there is a delay in a carer arriving (occasionally).
How likely would you be to recommend Home Instead Senior Care (Ipswich)? Extremely likely

Staff : Good

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Belong at Home (Atherton) Manchester, Greater Manchester

All staff are caring, compassionate and experienced. They treat my mother with respect and dignity, giving her the opportunity to use her skills when appropriate, but are always there to help when needed. The staff are are a support to myself as her carer, and have helped me manage to look after her, giving additional support - with wise words and humour. Staff are all polite, well dressed, always on time, and reliable! I would recommend their care to anyone.
How likely would you be to recommend Belong at Home (Atherton)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good

Care UK (Camberley) Camberley, Surrey

Care UK could not have done enough for My Mum Pam, I have only just now been able to say thank you to the people who cared for her. Sadly she passed away on July 22nd. The staff who visited were kind and caring and did everything that I could not bring myself to do to help her, she knew this as well, and was very proud not really wanting anyone to help her. They chatted to my mum and showed an interest, she did enjoy them coming round even if she would not admit it, they did not just rush in and out because of time, every effort was made to ensure she was comfortable, and if any concerns they contacted me straight away. I cannot fault Care UK and the carers who looked after my Mum. Thank you so much for making the last days of her life comfortable.
How likely would you be to recommend Care UK (Camberley)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Prestige Nursing + Care (Gloucester) Tetbury, Gloucestershire

I am happy with my care from them. Everyone who comes in is professional and friendly. But I really would like the same staff a few days a week rather than a different one every day.
How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Likely

Overall Standard : Good

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

Home Instead Senior Care (South Sheffield) Sheffield, South Yorkshire

I have used Home Instead for many years now and the product/ service remains as good now as it did when we first took advantage of them. A rarity in this era of dwindling standards. Key "success points": -Flexibility to build a care package to meet changing needs. -Quality of its people, carers and office based staff. -Reliability - never let you down, keep you appraised. -Training - consistent and to a high standard. -Polite, pleasant and professional. -And a great dollop of common sense. "Our surrogate family."
How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Right at Home Croydon Croydon, London

I am delighted with the care service I receive. They help me in so many ways and do things in the way I wish them to be done. They respect me and also my equipment that they need to use.
How likely would you be to recommend Right at Home Croydon? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Ipswich) Ipswich, Suffolk

I started using Home Instead about four years ago to help my wife who had dementia., When she died I took over the care so that they could do heavier housework for me. I've been very satisfied.
How likely would you be to recommend Home Instead Senior Care (Ipswich)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Jubilee Healthcare Ltd Nottingham, Nottinghamshire

I have received excellent treatment from Jubilee Healthcare, they worked great as a team and attended to the needs of their clients. They catered for all needs emotionally and mentally. They have given me full care which was needed with no shortcuts. The service was outstanding for my needs I cannot fault in anyway of how care has been given and I am more happy to recommend their care to anyone in the same situation as myself. The ladies took care of my needs and made sure I was comfortable with their service.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Right at Home (Bournemouth) Bournemouth, Dorset

My family used the services of Right at Home since 2014. My father had suffered a stroke and had a major heart operation and as a consequence had mobility and communication issues. He required care to dress, shower and undress each evening. He also required assistance to prepare food and ensure he drank fluids. At times he could be difficult to manage and required understanding and patience. His close family lived an hour travelling distance away and it was essential that a care provider was found who could cope with the possibility of a call at short notice and be there for him if needed urgently. Right at Home assessed his needs and allocated care staff that understood my father's health issues and ensured his care was sensitive and delivered in a way that was supportive to him and this was a great relief to his family. I found all the staff to be extremely helpful and they were always willing to change visiting times, purchase food or drink if stocks were low and administer medication if necessary and at times call for the emergency services if my father was unwell or in need of medical assistance. I cannot thank them enough for the professional service we received whilst my father was at home and would have no hesitation in recommending the company to others. In conclusion, no issue was to big and no problem too small for them to deal with and put the family's mind at rest. My father has now moved to full time nursing care and is near his family and although he now has residential care he is extremely grateful and complimentary regarding all the staff from Right at Home that he encountered whilst living at home. Thank You.
How likely would you be to recommend Right at Home (Bournemouth)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

SureCare (Merseyside) Liverpool, Merseyside

I would fully recommend SureCare Merseyside as they provided a highly professional home help and companionship service to my Mum. The level of service provided took the pressure off myself knowing that she was being well cared for by thoughtful, caring and friendly staff. All our requests were met and nothing was too much trouble that my Mum was always looking forward to her regular visits. Thank you SureCare!
How likely would you be to recommend SureCare (Merseyside)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Somerset Care Community Services (Sedgemoor and West Somerset) Bridgwater, Somerset

I am sorry to say the service to my wife has not been to the standard expected mainly due to the shortage of care personnel.
How likely would you be to recommend Somerset Care Community Services (Sedgemoor and West Somerset)? Don't know

Overall Standard : Satisfactory

Staff : Satisfactory

Care / Support : Satisfactory

Management : Satisfactory

Treated with Dignity : Satisfactory

Value for Money : Satisfactory

Bluebird Care (Windsor & Maidenhead) Maidenhead, Berkshire

After my mums return home following a stroke and hospital admission, she required a high level of care that many services wont provide. Blue Bird were the only people who were happy to provide carers 4 times a day to a high level of care. No job that has been asked of them has been too big, too small or too difficult. They have provided the highest level of care and support with cheerfulness and professionalism. Prompt, efficient, organised and caring. As a nurse myself they have been happy to follow any advice or suggestions and have always taken the families needs into account.
How likely would you be to recommend Bluebird Care (Windsor & Maidenhead)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Blackpool and Wyre) Blackpool, Lancashire

I have tried lots of different care providers for my mother and found the service they provided totally inadequate, the whole experience was extremely stressful and I was seriously considering residential care as the only option that would meet her needs. Thankfully somebody recommended Home Instead and I thought I would give them a try. I can honestly say they have been exceptional. They provide an excellent quality of care for my mother, meeting her needs but giving her as much independence as possible. By providing this level of care they have also lifted a massive burden from my shoulders. I can't thank them enough and would recommend to anyone.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Somerset Care Community Services (Taunton Deane & Chard) Taunton, Somerset

Having suddenly found myself in a wheelchair due to an accident leaving me with an ankle injury, I was shocked to find I was unable to do some of the simplest of tasks relating to my personal care and household tasks. I cannot express my gratitude enough to all the ladies from Somerset Care. Polite and friendly, they not only help with my personal hygiene maintaining my dignity, they help lift my spirits on what can be lonely days. They carry out household chores and make a cup of tea in such good spirits. I do not feel like a burden on society. I cannot fault the standard of care I have been given.
How likely would you be to recommend Somerset Care Community Services (Taunton Deane & Chard)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Everycare (Eastbourne) Ltd Eastbourne, East Sussex

Everycare have provided excellent care for my elderly mother for the last 3 years. All the staff we have had dealings with have been helpful, understanding and professional. The office staff have responded to requests for extra care at short notice efficiently and cheerfully even when they have been very stretched. Carers have given mum extra time if she was unwell and even phoned her off duty to check she was ok. We are grateful to them.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good

Home Instead Senior Care (Redditch and Bromsgrove) Henley-in-Arden, Warwickshire

This agency has been providing care for my wife who has Alzheimers for nearly two years. During this time the service provided has been unfailingly impeccable and I would be at a loss to suggest any way in which the service could be improved. Without exception the carers are punctual, very friendly without being familiar, polite and caring. Clearly they have been carefully selected and well trained. We now regard them as extensions to our family. The company provides an absolutely first class service!

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent