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The Rating options on each Review are as follows: Satisfactory, Good, Excellent, Poor, Very Poor.

Bluebird Care (Sunderland) Sunderland, Tyne & Wear

My Mum suffers from dementia and over the pas few years it has been getting worse. We had carers coming in four times daly, sometimes she was in a lovely mood, but very often she was extrenely difficult to handle. The carers were lovely towards her, trying to coax her out of her mood, by talking about when she was young. They would ask her to tell them stories about when she was young and went dancing etc. It did not always work but a lot of the time it did. Over the last few weeks she was in her own home we had to have care overnight as she was trying to get out of the house. The carers did not have an easy time. We had one carers in particular that went the extra mile, Susan Harrison who could not have treated Mum better if it had been her own Mum. At the age of 99 years Mum has had to go into a care home for her own safety. It has only been possible for her to stay at home for so long because of the good care of Bluebird who have looked after Mum. Thank you to all the carers who have looked after Mum over the years.

Overall Standard : Good

Staff : Good

Care / Support : Good

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

Home Instead Senior Care (Newcastle under Lyme and Stoke on Trent) Newcastle-under-Lyme, Staffordshire

Continuity of caregivers. Caregivers complete all tasks. Good company.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Saxon Care Chippenham, Wiltshire

All the carers supplied by the company are very helpful and efficient.They all are well trained, and seem to enjoy the work they do.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Castle Care Wessex Ltd Frome, Somerset

We as a family were very impressed by the quick response to our request to help with the care of our father. The way in which the staff member reacted when she found my father unwell.

Overall Standard : Excellent

Staff : Good

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

Everycare (Eastbourne) Ltd Eastbourne, East Sussex

My mum was looked after by a superb team who showed themselves to be caring, compassionate and kind. There were times and situations that may have been difficult for the carers to deal with buy they were very respectful and always had regular contact with us as a family. The staff at the office had regular 'catch up' chats to ensure all was well and this I was impressed with. Overall, a superb team of carers and office staff whom I felt were more like friends than just a business. Would recommend!

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Libertas Care Ltd Crewkerne, Somerset

What an excellent service Libertas provide. The care standards are excellent, all staff are lovely, supportive and professional. Nothing is too much trouble. Libertas certainly go that extra mile. I love that fact that Libertas not only supports and cares about their Clients they also care equally as much for the family and Carers. At what can be a very difficult time for loved one's Libertas eased the difficulties from day one of me making that call to enquire about a care package and what Libertas could offer. Choosing Libertas as dads care/support package was definitely the best decision we have made. Dad loves the carers and enjoys their visits , I as dads main carer have been given a new lease of life thanks to Libertas.
How likely would you be to recommend Libertas Care Ltd? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Angels Healthcare Services Ltd Newbury, Berkshire

Home Angels has looked after my mum for some time now. All the carers are caring and supportive and I would not hesitate to recommend them to anybody who has a loved one who needs care. Due to her condition my mum's level of care requirements can change on a weekly basis and Home Angels are also extremely flexible in adding or reducing the number of visits they make. A lovely team.
How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Southport) Southport, Merseyside

The service is very good, would recommend it, providing the service is suitable for the individual.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Excellent

Somerset Care Community Services (Wiltshire) Melksham, Wiltshire

From a personal point of view it has been a pleasure to be cared for by your nursing staff. Always bright and cheerful and prepared to help in every way. It has made washing and dressing so much easier plus a number of other aspects, such as bed making and tidying up my bedroom (dining room) with an imported bed! also offered much needed help and advice to my wife when asked.
How likely would you be to recommend Somerset Care Community Services (Wiltshire)? Extremely likely

Overall Standard : Good

Staff : Good

Care / Support : Good

Management : Good

Treated with Dignity : Good

Value for Money : Excellent

Right at Home (Maidenhead) Maidenhead, Berkshire

I had a very bad year in 2014 with mum and dad as they both have Alzheimer's and dementia. I took time of to look after them until we could get some care. I'm very fortunate to have right at home for both my parents. They have a key worker Mandy she has done a fantastic job looking after my parents. Ive since returned to work and i am now able to go into mum and dads on a casual basis and have quality time with them. So thank you all very much for your help and support.
How likely would you be to recommend Right at Home (Maidenhead)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Good

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Right at Home (Guildford and Farnham) Farnham, Surrey

One day when I didn't feel well, right at Home came in and called the GP for me. Got them to make a home visit and contacted my daughter who lives in another country and kept her up to date with everything. I was totally reassured that help was on its way and it was a great comfort to know my daughter wasn't worried about me. A great service that works well, effective and efficient as well as caring.
How likely would you be to recommend Right at Home (Guildford and Farnham)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Caremark (Plymouth) Plymouth, Devon

Very reliable, friendly and caring.
How likely would you be to recommend Caremark (Plymouth)? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Sterling Care Partners Ltd Yeovil, Somerset

I find all carers who visit very friendly, competent in their work and understanding to my needs. Nothing is too much trouble and I am very pleased with the service given.
How likely would you be to recommend Sterling Care Partners Ltd? Likely

Overall Standard : Excellent

Staff : Good

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

Somerset Care Community Services (Taunton Deane & Chard) Taunton, Somerset

I have employed the ser vices of Somerset Care for almost ten years now, having two carers four times a day i.e. 56 carers attending 28 visits every week. They provide a variety of services, e.g. continence pad changing, showering, washing, dressing as necessary and sitting services for some afternoons. My wife cannot speak and hardly moves although she can understand what is going on around her. Feeding is not part of the service given. The service has always been good but has become excellent since a recent move from Chad to Taunton.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

Anglian Care Ltd Benfleet, Essex

My mother had been ill and previously with another carer. We changed to Anglian Care and was shocked to see just how poor the previous carer was. Anglian Care were fantastic, they were very flexible with dates and times as my mother was regularly in and out of hospital. Nothing that we asked for was a problem. the management staff to the actual carers were great. I would have no hesitation in recommending Anglian Care to anyone requiring care.
How likely would you be to recommend Anglian Care Ltd? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Red Kite Home Care Slough, Buckinghamshire

We have used Red Kite for four and a half years for my Aunt who has slight Dementia and her son who has Aspergers. They are fantastic carers, nothing is too much, they email regularly and have good ideas for on going care, need rails, wheelchair etc. The staff have endless patience as they are caring for 2 people. In Feb 2015 the son was so aggressive to the carers that it was impossible for them to care for my Aunt, after a visit by Rapid Response it was decided she should go into a home, she is 92. Her son, Aspergers cannot cope alone so has Red Kite for an hour each day for washing, encouraging him to wash and change his clothes, again the carers are great and the office quite amazing and in touch with the carers and the clients problem. I employed another caring agency before Red Kite, they whizzed in for 15mins, signed the book and did nothing. Red Kite are great, I recommended them to a friend who was pleased and a neighbour used them and she was thrilled. It is not an easy job, done for the love of the clients and not the money I imagine. (I have no idea of wages )
How likely would you be to recommend Red Kite Home Care? Extremely likely

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Good

Treated with Dignity : Good

Value for Money : Excellent

Right at Home (Bournemouth) Bournemouth, Dorset

We have been with this agency for 2 years. Right at Home provides a reliable service. The overall standard of Carers is 'good', some are 'excellent'. I have no hesitation in recommending this agency.
How likely would you be to recommend Right at Home (Bournemouth)? Extremely likely

Overall Standard : Good

Staff : Good

Care / Support : Good

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good

Home Instead Senior Care (Brentwood, Billericay and Upminster) Ingatestone, Essex

Carers always turned up when they were supposed to. Same carers over time so mum got used to them and recognised them. They were always friendly and treated mum with respect. Had to get another agency involved when mum came out of hospital and this highlighted the difference between a good and bad agency. Home Instead were professional and friendly, both the carers and the office, and I would recommend them for continuity of care and the fact they turned up when they were supposed to which was peace of mind in itself.

Overall Standard : Good

Staff : Good

Care / Support : Excellent

Management : Good

Treated with Dignity : Excellent

Value for Money : Good

Home Instead Senior Care (Rotherham) Rotherham, South Yorkshire

The care and support staff have all been very pleasant and chat with mum as well as doing the tasks asked of them. At present mum just needs help with everyday tasks however there is flexibility when we have needed to make any adjustments or extra requests- like taking mum to the doctors. This is of great importance at the moment as mum doesn't need full tine care but we have Home Instead as the family's back up. Management do regular visits to ensure we are having our needs met.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Angels Healthcare Services Ltd Newbury, Berkshire

I have known Sheila Hamilton for a number of months and have always found her to be helpful, reliable and well organised. She has a pleasant appearance, is polite and presents herself well at all times. It is therefore a pleasure to have her as my carer.

Overall Standard : Good

Staff : Good

Care / Support : Good

Management : Good

Treated with Dignity : Good

Value for Money : Good

Home Angels Healthcare Services Ltd Newbury, Berkshire

I have always been very pleased with the way I'm treated by the home angels. They help me when I need help but they also let me do things I am capable of doing myself. I can't say anything against them .

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Nightingales Golden Care Ltd Portsmouth, Hampshire

Excellent in all respects of management and care with reference to Sam, Beth and Dan, great team! Understanding, helpful, much appreciated. Beth is exceptional in juggling her work and her continued help and care with Stuart is very much appreciated.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Home Instead Senior Care (Rochdale) Rochdale, Greater Manchester

The carers are caring, thoughtful people who do all they can for the clients and giving help in every way. Nothing is too much for them, they do all kinds of work. They are people giving help and encouragement to their clients. I could recommend them to anyone, I could not manage without them.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Excellent

Verina Daly Care Ltd Waterlooville, Hampshire

Very friendly, efficient carers. I had them daily after first needing help after a knee replacement and later after a fall with a broken wrist. I would thoroughly recommend them.

Overall Standard : Excellent

Staff : Excellent

Care / Support : Excellent

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Satisfactory

Bluebird Care (Northumberland South) Cramlington, Northumberland

Supply a carer to assist my husband twice a week to get up in the morning, to shower, shave and dress. I have also been able to apply for the same carer to come and sit with him occasionally when I have been invited to an event. This has been very helpful, Jade, the carer, is quietly supportive and it is a great benefit to have the same person all the time to build up a confident relationship.
How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely likely

Overall Standard : Good

Staff : Good

Care / Support : Good

Management : Excellent

Treated with Dignity : Excellent

Value for Money : Good