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Mum was wary of carers coming to her home, but Home Instead took the time to explain what the carers would do for her and also introduced them prior to their visits. They go out for coffee together on a regular basis and mum looks forward very much to her visits. It gives me peace of mind to know someone is giving her companionship and help when I'm unavailable.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I had a fall and hurt my back, this put me in bed. I have a group of very good friends but felt I needed a bit more help so a friend found Home Instead advertising in the local paper. I had a visit from the manager who was a great help. My caregiver was a gentleman he was courteous, helpful, polite and a lovely man. I am feeling better now and was very sad to say goodbye to him.

How likely would you be to recommend Home Instead (Conwy & Denbighshire)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mr W explained that he was very happy with the level of support and care he receives from Right at Home. He stated his regular carers were "marvellous" and he "couldn't manage without them".
"Brilliant service".

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely LIKELY

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Management: The company is providing an excellent caring service for my mother who has vascular dementia, aged 94. The management gives excellent support and advice. It provides a very thorough client journal which includes service agreement, statement of purpose, client information, care plan, risk assessment, carers visitor report and other relevant QA information. Visiting carer: She is appropriately trained and reliable. She immediately built up a good relationship with my mother, through chatting, playing scrabble. She has a calming influence on my mother and at the end of each visit you could tell my mother had enjoyed the afternoon. We get good feedback on each visit which includes her report. We can relax and enjoy our free time knowing that my mother is being well cared for and we would highly recommend the service provided.

How likely would you be to recommend Home Instead Senior Care (Eastbourne & Hailsham)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

I cant speak too highly of ARC. The carers are lovely and my dad enjoys their visits immensely. They are always punctual and if for any reason they are delayed, my dad receives a phone call to advise him. They are caring, kind and do a wonderful job.

How likely would you be to recommend ARC Community Care Ltd? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are charming, I can't fault them and couldn't do without them now. The office always tell me when there are going to be changes and check I am okay with them. I think you are absolutely excellent.

How likely would you be to recommend Home Instead Senior Care (St Albans)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After an eye operation I needed help with applying eye drops and general light house work and company, a cup of tea and a chat twice a day. My family found Home Instead (my daughter lives in Abergele). A consultation visit took place and the service started the next day. I had the same person, a gentleman, every visit he came on time. He helped me in many extra ways, like got my TV working, made me laugh. Now me eye is better the service has stopped but I would recommend Home Instead to all my friends.

How likely would you be to recommend Home Instead (Conwy & Denbighshire)? Extremely LIKELY

Management: Excellent

Value for Money: Good

Right at Home fully undertake my wife's needs and have delivered it with professionalism and compassion. They are a fantastic company and I would highly recommend them.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very impressed.

How likely would you be to recommend Home Instead Senior Care (Central Hampshire)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

At very short notice Bluebird were able to provide my mother with an end of life Carer. My sister and I, together with the Carer were able to care for my mother during the last week of her life, comfortably at home, peacefully, calmly, around the clock. What a privilege.
Our Carer was totally aware of the intensity of the situation, the extraordinary emotions involved, was diplomatic, kind and quietly provided reassurance and guidance. She gave us space when needed and was totally there for my mother when a more knowledgeable pair of hands was required.
What a remarkable lady, how lucky we were.

How likely would you be to recommend Bluebird Care (Petersfield)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

After an eye operation I needed help with applying eye drops and general light house work and company, a cup of tea and a chat twice a day. My family found Home Instead (my daughter lives in Abergele). A consultation visit took place and the service started the next day. I had the same person, a gentleman, every visit he came on time. He helped me in many extra ways, like got my TV working, made me laugh. Now me eye is better the service has stopped but I would recommend Home Instead to all my friends.

How likely would you be to recommend Home Instead (Conwy & Denbighshire)? Extremely LIKELY

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with the service provided - always prompt, cheerful and experienced. First class.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have had various care companies for many years always searching for the "right one". In Home Instead Senior Care I found them. They have been amazing, showing respect, courtesy and empathy for my mother. They built up a wonderful relationship and she began to trust them very quickly. They used their own initiative and I would often turn up to find they had done tasks over and beyond the call of duty. They made contact regularly and went about their duties quietly but thoroughly. I wouldn't hesitate for one second to recommend them.

How likely would you be to recommend Home Instead Senior Care (Ilkley)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I can't say enough nice things about Right at Home, they were absolutely amazing in a time of need. Their service was incredibly professional, all the team are gifted at what they do and just all round great people. We had great support, flexibility, kindness and commission from all. I would recommend them to anyone/everyone! Thank you Right at Home, we were so grateful for all your help.

How likely would you be to recommend Right at Home (Bournemouth)? Extremely LIKELY

Management: Excellent

I had to go to a lunch in Clevedon, as it was a Sunday I could not find one of our friends to sit with my husband as it was getting close to Christmas. Westcroft was suggested to me by my cousin whose sister-in-law is looked after by Westcroft Carers in her own home.

The carer who came to look after my husband was excellent and kept him occupied and he enjoyed his time with her. We would be very happy to have her look after my husband any time.

How likely would you be to recommend Westcroft Home Care? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I find Right Care Domiciliary Care Agency staff very friendly and caring - always cheerful and very helpful. Also prompt on their timing. Also helpful towards me.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Carers are very nice! Especially one who is very good and efficient. Always leaves the house clean and tidy.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely LIKELY

Management: Good

Value for Money: Good

Care / Support: Excellent

Sterling Care go that extra mile to provide care for my mum who is 91. They have the same carer each day and every other weekend.
They respect my mum's dignity and respect, excellent communication and always up date me by using a communication book.
The management always update me and pop in on a regular basic to make sure that mum is happy with the care.
Care plans are always updated when mum was poorly.
Mum always looks forward to the carer's arriving and the carers are always smiling, and very bubbly.
They go above there call of duty nothing is to much trouble.
As I am the daughter the care is reliable and on time each day 7 days a week twice a day, I never worry like the last company I had.

How likely would you be to recommend Sterling Care Partners Ltd? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

At very short notice Bluebird were able to provide my mother with an end of life Carer. My sister and I, together with the Carer were able to care for my mother during the last week of her life, comfortably at home, peacefully, calmly, around the clock. What a privilege.
Our Carer was totally aware of the intensity of the situation, the extraordinary emotions involved, was diplomatic, kind and quietly provided reassurance and guidance. She gave us space when needed and was totally there for my mother when a more knowledgeable pair of hands was required.
What a remarkable lady, how lucky we were.

How likely would you be to recommend Bluebird Care (Petersfield)? Extremely LIKELY

Overall Standard: Excellent

Treated with Dignity: Excellent

Management: The company is providing an excellent caring service for my mother who has vascular dementia, aged 94. The management gives excellent support and advice. It provides a very thorough client journal which includes service agreement, statement of purpose, client information, care plan, risk assessment, carers visitor report and other relevant QA information. Visiting carer: She is appropriately trained and reliable. She immediately built up a good relationship with my mother, through chatting, playing scrabble. She has a calming influence on my mother and at the end of each visit you could tell my mother had enjoyed the afternoon. We get good feedback on each visit which includes her report. We can relax and enjoy our free time knowing that my mother is being well cared for and we would highly recommend the service provided.

How likely would you be to recommend Home Instead Senior Care (Eastbourne & Hailsham)? Extremely LIKELY

Treated with Dignity: Excellent

Caremark (Wakefield) have always been very flexible and supportive of my father's needs, adding in extra visits at short notice, such as following either a stay in hospital or respite. care. They have always been very helpful and understanding with both dad and the rest of the family and have always been friendly and approachable.

How likely would you be to recommend Caremark (Wakefield)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I can't say enough nice things about Right at Home, they were absolutely amazing in a time of need. Their service was incredibly professional, all the team are gifted at what they do and just all round great people. We had great support, flexibility, kindness and commission from all. I would recommend them to anyone/everyone! Thank you Right at Home, we were so grateful for all your help.

How likely would you be to recommend Right at Home (Bournemouth)? Extremely LIKELY

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Carers are very nice! Especially one who is very good and efficient. Always leaves the house clean and tidy.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely LIKELY

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Thank you all at Empathy Care so very much for the kindness and support you gave to my husband in his final weeks. The carers looked after all his needs with a smile on their faces and he was always relieved to see them. He was treated with the utmost respect and dignity, at such a very sad time. I would certainly recommend Empathy Care to anyone who needs care at home with needs as great as mine were.
With many thanks to Empathy Care for everything you do. I honestly believe I got the best care team I could have got.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very kind, you've been so good to me, you have been here for me as I have felt lonely. Thank you so much for all of your help. You are both very kind.

How likely would you be to recommend Home Instead (Conwy & Denbighshire)? Extremely LIKELY

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum came to live with me for six months due to ill health and I soon realized that it would be very challenging to run a business, study for my LLM and also take good care of my Mum. I came across a leaflet advertising the services of Seniors Helping Seniors when I took my Mum for a session at the Gentle Gym. From the very first telephone conversation, the Manager demonstrated a clear grasp of our requirements and subsequently always bent over backwards to accommodate my Mum's needs, even when we had to make changes to the schedule at short notice. Both he and his two nominated staff members always treated my Mum with unfailing courtesy and respect, whilst ensuring that she was always safe, warm when going out and well looked after.

I must admit that I was a bit nervous initially about leaving my Mum with "strangers" due to the cultural differences, but I need not have worried. My Mum now classes both the Manager and his team as dear friends and although she is now back in her home country, she regularly asks fondly after them.

I really cannot thank you enough and would have absolutely NO HESITATION in recommending your services !!

Bless you, Seniors Helping Seniors !!

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care and devotion shown to me by my main carer and the rest of the team has made a huge difference to my life and allowed me to remain in my own home for all these years. I shall miss them greatly.

How likely would you be to recommend Everycare (East Surrey) Ltd? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The carers are lovely and I have a laugh with them. They treat me with respect and I'm never frightened of falling with a particular carer. I have my favourites.

How likely would you be to recommend Caremark (Leeds)? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Brother has Sterling Care everyday in the morning to help with personal care.
He has the same carer who is always on time.
The package provided by Sterling Care is outstanding, absolute reliable and excellent management who go the extra mile. They are very kind and compassionate and professional.

How likely would you be to recommend Sterling Care Partners Ltd? Extremely LIKELY

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my mother-in-law receives is exceptional. All the carers are great and treat my mother-in-law with dignity and respect. They go out of their way to make my mother-in-law relaxed and happy, and they are all a great help to me by giving me and my family time to ourselves.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely LIKELY

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent