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Right at Home (Tyneside) were asked to look after my wife on her discharge from hospital after suffering a stroke, her needs are complicated and need expert care which I provide. The staff are very professional and take care in what they do and they treat my wife as a person, not just another job they go to, if I have had any issues the managers have been helpful and approachable and taken care to sort out any problems I have had, the company and staff are very caring and professional.

How likely would you be to recommend Right at Home (Tyneside)? Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This company tended to my late wife until the 6th of June 2012 when she passed away and they have also looked after me very well since that time. The carers, mostly female, are always very cheerful and will help with any necessary chores. On two occasions they helped me clear a blocked drain, and once one of them mended the fuse when suddenly the lights went out. On neither occasion did I ask them - they just stepped in and helped. Wonderful!
The previous company we used seemed to do as little as possible, as quickly as possible and left as soon as possible. Not very conducive to the happiness of their customers.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have been delighted with Arbour Care Service. From the outset this small family business has gone out of their way to provide the friendly personal care that has enabled my mother to stay in her own home. We have had continual support and guidance from the management team, who are always available. We consider the carers to be friends of the family, whilst retaining a professionalism at all times. We are so pleased to have found Arbour Companions & Care.

How likely would you be to recommend Arbour Companions & Care? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything is going well. Care is being provided as care plan.

How likely would you be to recommend Bluebird Care (Chichester)? Extremely Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

The girls are all lovely, friendly and go out of their way to provide the best possible care for my husband. they always ask me how I am feeling as well and take very good care of us both, I would be lost without them and highly recommend them to anyone needing high-quality care.

How likely would you be to recommend Sterling Care Partners Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Adequate, times changeable (understandable)

How likely would you be to recommend Bluebird Care (Chichester)? Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Empathy Care is brilliant in every way. Their carers are fantastic. They arrive on time and are always happy, cheerful, polite and so very kind and caring. They all understand and have great knowledge about my husband’s needs and carry out their duties without fault, often going the extra mile for him. I simply cannot fault Empathy Care. I honestly believe we have found at last, (we have had other care companies) the very best care Company bar none. It goes without saying that my husband and I would highly recommend their services to anyone. Thank you Empathy Care.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Changed over to Nightingales Golden Care in August 2016 as I found my previous provider was unsatisfactory (unacceptable timings - up to 3 hours late; having to change for accounts). Nightingales Golden Care is run on a professional basis, I receive phone calls if the carer is delayed, more personal attention and regular billings.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

All the carers are very good and caring.

How likely would you be to recommend Right at Home (Hereford)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Matt Gillie, Owner at Right at Home (Hereford) responded to this review on 29 Sep 2016:

Thank you for your kind words about our staff, we agree they are great. Matt

The visiting carers have been brilliant, very caring and excellent with my son. The only problem that has ever occurred was when I had a constant change of carers and my 2-year-old son became distressed. They addressed this and I now have one regular carer.

How likely would you be to recommend Choice Care? Extremely Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After using this service for 5 months I am very satisfied with the care provided. Most of the carers are very helpful and cheerful and willing to help in any way.

How likely would you be to recommend Choice Care? Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

The carers are reliable, responsive and listen to requests and are valuable to my family.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 28 Sep 2016:

We are very happy to hear that our service is meeting your expectations.

This is invaluable for myself and my husband. It gives me peace of mind and I look at it as a back up for us. It's good to know the carers help us.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 28 Sep 2016:

Thank you for your review we are glad to hear you are happy with the service we provide.

It's going well, making progress working towards independence.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

An excellent provision, Mom is respected and treated in a very personal way by all caregivers. The management team provides accurate and precise information. Immediately if any issues arise they provide a professional service.
All the family would not hesitate to recommend the company to any potential client.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am a 52-year-old man, a wheelchair-user with muscular dystrophy. I work full-time in central London as a journalist.

Heritage carers have been providing personal care in the morning and one night a week since February 2016.

I am delighted by their professionalism, efficiency and cheerfulness and I would recommend them very highly.

I receive personal care, getting in and out of bed, help with toileting, washing, food preparation, laundry and household cleaning.

Care and assistance is of the highest level. The carers are always on time, attentive and kind to me.

I have a fairly tight schedule on the morning, as I have to leave for work. But I never feel rushed and the mornings go very smoothly indeed.

I am more than happy to recommend Heritage Healthcare (Ealing & Richmond) to everyone.

How likely would you be to recommend Heritage Healthcare (Ealing & Richmond)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my mother has received has been of the highest order. The carers have always been punctual, caring, professional and reliable. Nothing has been too much trouble and they have all contacted me on a regular basis with any concerns they may have about my mother. I cannot recommend the organisation highly enough. Nothing has been too much trouble and they have been the next best thing to a family member.

How likely would you be to recommend Home Instead Senior Care (South Manchester/North Trafford)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Alison Broadhurst, Director at Home Instead Senior Care (South Manchester/North Trafford) responded to this review on 28 Sep 2016:

Thank you so much for your kind words we have all loved our time spent with your Mother, a wonderful woman.

Very impressed by the standards of short-term care provided by the agency. Carers were smart, pleasant, helpful and professional in their approach. They were attentive to my elderly mother's needs and requirements following her stay in hospital, with nothing being too much trouble. I would certainly consider engaging the services of Burlington Homecare on a permanent basis being confident in their level of care and support.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Management: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Thorough, professional and key questions asked. Listened to feedback and made note of concerns regarding timings of visits. A very positive experience.

How likely would you be to recommend Bluebird Care (Chichester)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Care has been provided on each day with clients being treated in a respectful manner. The items shown in the care plans have been undertaken on each visit and where relevant, any medical issues drawn to my attention. We have not always been advised of revised timings for care visits and have on some instances found it necessary to contact Bluebird Care.

How likely would you be to recommend Bluebird Care (Chichester)? Extremely Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Right at Home is by far the best care agency we have used. When you have carers coming in every day, the two most important things are having regular carers who know our needs and build a relationship with us, and having those carers arrive on time. The carers have built an excellent relationships with the whole family, especially with my husband. They always arrive on time and if they are running late, will always inform us. Right at Home has been flexible and accommodating with any changes to care and schedule that we have requested. Thank you !!

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Management: Good

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with the punctuality of carer and all services offered from Serve. They have been invaluable since I have had a hip replacement (daughter) and we will continue to use this service as it also gives mum a fresh face each week into her home.

How likely would you be to recommend Serve? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The girls are wonderful. No complaints at all. Always thoughtful and cheerful and always take the time to chat to my wife which is good for her to have some female company as she is housebound.

How likely would you be to recommend Manorcourt Homecare (Thurrock)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Can't say enough about the help I get. I am very happy and I have no problems. Girls are lovely and very helpful and polite.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a professional and caring firm. They take me for a variety of days out ranging from hospital appointments , shopping and exercising. They enable me to remain as independent as possible.
Nothing appears to be too much trouble. If I ever have any questions there is a set person that I can ask.
Highly recommend.

How likely would you be to recommend There To Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent