Care UK (Birmingham)

Ariel House, 471/481 Garretts Green Lane, Garretts Green, Birmingham B33 0SG

Group : Care UK

Person in charge : Lynne Hewitt (Manager)

Type of Service : Home Care Agency (Privately Owned)

Service User Information :

Provides Carers directly to the general public : Yes

Number of Carers : 103

Services Offered : 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered : Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Current Recommendations

Recommendation Score: 8.4 (8.433)

The user 'Recommendation Score' (8.4 for Care UK (Birmingham)) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years. The maximum Recommendation Score is 10. To see more about the homecare.co.uk user recommendations please click here.

Care UK (Birmingham)

My wife and I are both very satisfied with service and care provided. The carers that visit our home are competent and experienced in what they do, also polite and smart.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Birmingham)

Staff are generally good but the service can be made better by having the same staff/carers more regularly instead of them changing from time to time. Having the same carer's increase familiarity and comfort trust.

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Care UK (Birmingham)

Our home care service is a laundry service performed by Care UK, this is always done well.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Excellent

Care UK (Birmingham)

I have been using the service since the end of March and I am pleased with the service provided to date. I have requested that I am allocated the same carer each visit. This has happened but there has been occasions when the carer was going to be moved. I feel that continuity is important.

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Care UK (Birmingham)

The carers are mostly on time and all are in uniform and carry out their duties to a high standard and I have no complaints.

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Submit a Recommendation for Care UK (Birmingham)


Please note this form is only for Recommendations (ie positive comments). Recommendations can only be completed by relatives/friends of people cared for by Care UK (Birmingham) (ie not staff or suppliers to the Agency). All submissions are verified by our team of editors, and we will contact you if further details are required.

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