Castle Care Wessex Ltd

The Business Courtyard, Unit 4 Pyle Farm, Trudoxhill, Frome BA11 5DL

Owner : Castle Care Wessex Ltd

Person in charge : Rebecca Jones (Registered Manager)

Type of Service : Home Care Agency (Privately Owned)

Number of Carers : 17

Services Offered : 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered : Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest CQC* Report on Castle Care Wessex Ltd : click here

Current Reviews

Review Score: 10 (9.955)

The Review Score of 10 (maximum of 10) for Castle Care Wessex Ltd is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.955 is made up of a Quality Score of 4.955 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a home care or nursing agency is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.955 for Castle Care Wessex Ltd is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.955 for Castle Care Wessex Ltd is calculated as follows: ( (64 Excellents x 5) + (3 Goods x 4) ) ÷ 67 Ratings = 4.955

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)

      The Quantity Score of 5 for Castle Care Wessex Ltd is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.2 x 12 Positive Reviews = 2.400 (maximum score = 2)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.

  • Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

Absolutely fantastic carers, kind and respectful. The company try to accommodate our needs- even at short notice.

How likely would you be to recommend Castle Care Wessex Ltd? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father has a ½ hour visit to provide company and heat up a food meal. The carers always leave the kitchen area clean and tidy. Dad enjoys the company of the carers and looks forward to their visits. They are always on time and have never let him down. If they feel Dad needs me they always contact me and stayed with Dad until I arrive. We would recommend this company to anybody.

How likely would you be to recommend Castle Care Wessex Ltd? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Castle Care Wessex are a very professional, caring, well organised care agency. They make the caring role seem effortless and are always true to their word. One day all care agencies will be run like Castle Care Wessex!

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My Mother-in-Law has mixed dementia and it recently became apparent she was no longer capable of caring for herself properly. Once Castle Care started, they have come in every lunch-time to give her a hot meal, and make her a sandwich for the evening. They also stay and chat with her over a cup of tea, and my Mother-in-Law regards them all as friends. They treat her with respect and courtesy, even when she has had the odd episodes to do with her illness, and they have met each crisis with commendable efficiency and compassion, contacting the doctor when required and keeping us fully informed of all problems or just progress updates.

Castle Care have now been caring for Mother-in-Law for around four months, and it has made a huge difference to her. Now she is properly fed, she seems brighter and more like her old self, although we know she can only get worse. They have also been supportive to us, offering a path through the maze and making several helpful suggestions to make both her and our lives easier.

They are an excellent and committed agency, and I have no hesitation in recommending them.

How likely would you be to recommend Castle Care Wessex Ltd? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father was very unsure about having carers but they are very friendly nothing is to much trouble. Always on time. All the carers were of the same high standard.we were able to go on holiday and have peace of mind. When we came back dad was very happy.

How likely would you be to recommend Castle Care Wessex Ltd? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We as a family were very impressed by the quick response to our request to help with the care of our father. The way in which the staff member reacted when she found my father unwell.

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I contacted this agency following 3 failed attempts to receive a call back from a competitor. The attitude displayed was professional with excellent communications and a positive attitude. The care provided was top notch. Needless to say that we will be using their services again later this year.

How likely would you be to recommend Castle Care Wessex Ltd? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

When I first approached Castle Care Wessex Ltd I was in a dilemma, I wanted my aunt to be cared for at home but a care home seemed far less complicated to arrange. From the first telephone enquiry CCW explained every aspect clearly and were reassuring. They have provided professional, well trained and fantastically caring staff for the last 4 years of my aunt's life, adapting the care as her needs changed. The managers were always happy to liaise with social services, the GP, physios etc. That was a great relief to me living 100's of miles away. Whenever I visited the house was spotless, my aunt was happy, smiling and well dressed. She loved the carers home cooking too. Sadly my aunt died this week, but she was able to stay at home until the end, surrounded by our 'new family'.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin has been using various care agencies over the last 10 years as he has cerebral palsy quadriplegic. His partner is in remission for cancer and has fibromyalgia so not able to help him with his care having experienced problems with other care agencies covering shifts, leaving only Zoe to help Martin. It was decided to find a new care agency and leave the others. The help received from castle care is faultless every shift is covered a list of carers and dates and times are sent way in advance and nothing is too much trouble. All the carers are fantastic and Emily is organised and friendly and couldn't do more to help. Even though the care is for Martin, the girls always ask if there is anything Zoe needs.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Excellent

The care offered does not end at 10pm but is round the clock and live in and is tailored to out needs. Every effort is made to meet our complex needs. The professionalism of the management, their knowledge and advice on all aspects of caring, practical, legal is evident and impressive. 100% reliable. Excellent timing both regular assessments by the management and by the carers. we cannot fault our live-in carer quick, efficient, thorough takes initiative totally dependable, social and practically is excellent with my husband and his needs he has advanced Parkinsons, and with me we have found a friend our live-in carer is business like, organised and very capable and very caring and attentive.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Excellent

My husband was only home for 3 days but he said he had never been looked after so well in all his life as he was by your two carers during that short space of time.

Staff: Excellent

Care / Support: Excellent

Management: Excellent

The care staff and management have always been incredibly caring and highly professional, they tend go beyond the basics, even to the point of supporting me with advice and this been so helpful at such a stressful time! They really know their stuff! I would recommend them and would use them again.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Castle Care Wessex Ltd


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  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

December 2011

Trainer of the Year

Recipient: Castle Care Wessex Ltd

Date: Friday 23 Dec 2011

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