Castle Care Wessex Ltd

The Business Courtyard, Unit 4 Pyle Farm, Trudoxhill, Frome BA11 5DL

Castle Care Wessex Ltd
Castle Care Wessex Ltd
Castle Care Wessex Ltd

Castle Care Wessex is a small, family run care agency offering a variety of services in varying locations. They support people to remain independent and autonomous in their own homes and enjoy the benefits of a positive reputation, building a client base mainly attracted through word of mouth.

Founded by Director Kim Jones in 2006 Castle Care Wessex has an established and proven track record for delivering high quality, person centred services and integrating successfully as part of a multidisciplinary team.

The company are registered with the Care Quality Commission and comply with all relevant ‘Essential Standards of Quality and Safety’. Also members of the United Kingdom Home Care Association, registered to care for adults and those over the age of 65 with mental or physical health needs and learning disabilities. Particularly focused on quality services for those with dementia.

Provide care from 15 minutes to 24 hours, including night services and telephone support. Also support local companies and individuals with their training needs.

Owner : Castle Care Wessex Ltd

Person in charge : Kim Jones (Director)

Type of Service : Home Care Agency (Privately Owned)

Number of Carers : 17

Services Offered : 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered : Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Current Recommendations

Recommendation Score: 9.8 (9.765)

The user 'Recommendation Score' (9.8 for Castle Care Wessex Ltd) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years. The maximum Recommendation Score is 10. To see more about the homecare.co.uk user recommendations please click here.

Castle Care Wessex Ltd

I contacted this agency following 3 failed attempts to receive a call back from a competitor. The attitude displayed was professional with excellent communications and a positive attitude. The care provided was top notch. Needless to say that we will be using their services again later this year.

How likely would you be to recommend Castle Care Wessex Ltd? Extremely likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Castle Care Wessex Ltd

When I first approached Castle Care Wessex Ltd I was in a dilemma, I wanted my aunt to be cared for at home but a care home seemed far less complicated to arrange. From the first telephone enquiry CCW explained every aspect clearly and were reassuring. They have provided professional, well trained and fantastically caring staff for the last 4 years of my aunt's life, adapting the care as her needs changed. The managers were always happy to liaise with social services, the GP, physios etc. That was a great relief to me living 100's of miles away. Whenever I visited the house was spotless, my aunt was happy, smiling and well dressed. She loved the carers home cooking too. Sadly my aunt died this week, but she was able to stay at home until the end, surrounded by our 'new family'.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Castle Care Wessex Ltd

Martin has been using various care agencies over the last 10 years as he has cerebral palsy quadriplegic. His partner is in remission for cancer and has fibromyalgia so not able to help him with his care having experienced problems with other care agencies covering shifts, leaving only Zoe to help Martin. It was decided to find a new care agency and leave the others. The help received from castle care is faultless every shift is covered a list of carers and dates and times are sent way in advance and nothing is too much trouble. All the carers are fantastic and Emily is organised and friendly and couldn't do more to help. Even though the care is for Martin, the girls always ask if there is anything Zoe needs.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Excellent

Castle Care Wessex Ltd

The care offered does not end at 10pm but is round the clock and live in and is tailored to out needs. Every effort is made to meet our complex needs. The professionalism of the management, their knowledge and advice on all aspects of caring, practical, legal is evident and impressive. 100% reliable. Excellent timing both regular assessments by the management and by the carers. we cannot fault our live-in carer quick, efficient, thorough takes initiative totally dependable, social and practically is excellent with my husband and his needs he has advanced Parkinsons, and with me we have found a friend our live-in carer is business like, organised and very capable and very caring and attentive.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Excellent

Castle Care Wessex Ltd

My husband was only home for 3 days but he said he had never been looked after so well in all his life as he was by your two carers during that short space of time.

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Castle Care Wessex Ltd

The care staff and management have always been incredibly caring and highly professional, they tend go beyond the basics, even to the point of supporting me with advice and this been so helpful at such a stressful time! They really know their stuff! I would recommend them and would use them again.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Castle Care Wessex Ltd

I am 100 years old and need support with laundry, washing and ironing.

Staff: Satisfactory

Care / Support: Satisfactory

Management: Satisfactory

Value for Money: Satisfactory

Castle Care Wessex Ltd

Only had a carer for 4 nights, she hadn't been doing the job for more than a week or two - but she was very kind and caring.

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Excellent

Castle Care Wessex Ltd

Genuinely caring offering a flexible service to meet late friends needs. They helped him to maintain as much independence and dignity as possible in the last months of his life.

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Good

Castle Care Wessex Ltd

Very helpful and professional. Sensitive to client needs and the importance of matching carer to client. Always able to reach them at all hours and responded to emergency situations without fuss. Management were efficient but kind and gave alternative choices and options when applicable. My mother, brother and I are extremely grateful for all they provided in the final 4 days of mum's life. THANK YOU

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Excellent

Castle Care Wessex Ltd

The care was of good service and standard and came at short notice. She was kind, caring and sympathetic as my friend was on end of life care. The management staff were excellent in organising everything and their knowledge of all things regarding care was second to none! Thank you Castle Care Wessex!!

Staff: Good

Care / Support: Good

Management: Excellent

Value for Money: Good

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Please note this form is only for Recommendations (ie positive comments). Recommendations can only be completed by relatives/friends of people cared for by Castle Care Wessex Ltd (ie not staff or suppliers to the Agency). All submissions are verified by our team of editors, and we will contact you if further details are required.

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Awards / Recognitions

February 2015

December 2011

Trainer of the Year

Date: Friday 23 Dec 2011

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