This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.
Reviews cannot be submitted anonymously through homecare.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.
If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant
or the police.
We only accept/publish Reviews that are submitted by
a Service User/Client or their
and comply with our Content Standards (eg are relevant, informative, civil).
All reviews are moderated before publication and the care provider may opt for the comment and ratings of a review not to be displayed (the ratings of the Review will still count towards the overall Review Score).
We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.
We have zero tolerance for fraudulent reviews, which includes but is not limited to,
an owner or agent of a home care or nursing agency
offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that
home care or nursing agency and any agencies
in the same group.
For further information on our Review Policy please click here.
Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website.
This information will be published on the website.
ASSISTANCE – If no assistance is being provided to a service user/client to complete the review, please ignore the fields Assistant Name and Assistant Connection. If a relative or staff member is assisting, please can they provide their name (not published) and connection.