42 Pier Road, Erith DA8 1TA
Group: Carers Trust
Person in charge: Darren Tobin (Chief Executive)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Registered Charity Number: 1076375
Provides Carers directly to the general public: Yes
Number of Carers: 81
Staff Languages (other than English): Chinese - Cantonese, Afrikaans, Hindi, Lithuanian, Latvian, Polish, Russian, Urdu
Fees Guide: £14-£16 per hour
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home
Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Directions: 99/229/ Bus from Bexleyheath to Erith Nearest Train Station - Erith
Visiting: Accessible to all abilities Please buzz No 4
Parking: Free Parking at Morrison's Car Park
Latest CQC* Report on Crossroads Care (South East London): click here
Crossroads Care (South East London) has a Review Score of 8.2 (8.200)
The Review Score of 8.2 (maximum of 10) for Crossroads Care (South East London) is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.200 is made up of a Quality Score of 5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.2 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a home care or nursing agency is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.200 for Crossroads Care (South East London) is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 5 for Crossroads Care (South East London) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)
The Quantity Score of 3.2 for Crossroads Care (South East London) is calculated as follows:
1 Positive Reviews = 3
0.2 x 1 Positive Reviews = 0.200
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.
Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Crossroads Care (South East London)?
Reviewer Connection to Crossroads Care (South East London)
Review submitted from a Website Submission by Linda R (Daughter of Client/Service User) on Friday 20 November 2015. Review relates to November 2015.
We are so pleased that we have this care provider to look after my Mum. They are extremely professional, caring, and always on time. They have excellent communication skills with the family and we have an outstanding two way relationship. We just could go on and on praising them. They are quite simply the very best.
How likely would you be to recommend Crossroads Care (South East London)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
There are no awards/recognitions posted yet for Crossroads Care (South East London)