Group: Gowrie Care Ltd
Person in charge: Irene Duff (Manager)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Care Offered: Learning Disability • Mental Health Condition
Gowrie Care Ltd - Dundee East has a Review Score of 4.7 (4.667)
The Review Score of 4.7 (maximum of 10) for Gowrie Care Ltd - Dundee East is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Gowrie Care Ltd - Dundee East in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Gowrie Care Ltd - Dundee East is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Gowrie Care Ltd - Dundee East is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = -0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Gowrie Care Ltd - Dundee East?
Reviewer Connection to Gowrie Care Ltd - Dundee East
Submitted from a Website Submission by Irene H on Monday 16 November 2015. Relates to November 2015.
Speaking as a friend of a client as well as working as a manager in the client's accommodation, I have high recommendation of the service in Gowrie Care as they respond to every whim of the client and treat them with great respect.
They have gone to beyond their duties & more within their remit, to enable the client have dignity & independence.
I see the relationship between support worker & client as supportive & caring when having to deal with some challenging moments & limitations on resources.
The professionalism and positivity runs through the staff especially when crisis occurs and it's essential to get the client back on their feet.
I have great trust in the staffs' service provision and have had experience over a long time with them & would recommend their service willingly.
How likely would you be to recommend Gowrie Care Ltd - Dundee East? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Good