Group : Crossroads Care

Person in charge : Anna Perry (CEO)

Type of Service : Home Care Agency (Voluntary / Not for Profit Owned Owned)

Number of Carers : 20

Services Offered : 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered : Call in Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Current Recommendations

Recommendation Score: 8.5 (8.541)

The user 'Recommendation Score' (8.5 for Carers Trust Thames (Hillingdon Office)) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years. The maximum Recommendation Score is 10. To see more about the homecare.co.uk user recommendations please click here.

Carers Trust Thames (Hillingdon Office)

owing to a lack of confidence I had not been out for about six years, but with their help I go out once a week now which has made me feel a lot better. I've been with them for nearly two years.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers Trust Thames (Hillingdon Office)

I have two hours when a carer comes to sit with my husband on a Friday, this enables me to go out on my own. I am very pleased with this service and I feel safe to know that my husband is in good hands.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Carers Trust Thames (Hillingdon Office)

Since 2011 when your service started with just housework, mum has been more than satisfied. As time went on mum required more help up to 3/4 times a day and again the same high level of service was provided. During the 3-4 months since Christmas, mum's needs increased further and again the team came up trumps and gave me peace of mind and only called me as they felt necessary. I feel they went the "extra mile" at times when they had to overstay their times on occasions. Unfortunately mum has now gone into a residential home, as her needs became fare more complex and leave her no longer safe at home.

How likely would you be to recommend Carers Trust Thames (Hillingdon Office)? Extremely likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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