Key House, 106 High Street, Yiewsley, West Drayton UB7 7BQ
Group: Carers Trust Thames
Person in charge: Piera Jalan (Area Manager/Deputy CEO)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Registered Charity Number: 1090361
Provides Carers directly to the general public: Yes
Number of Carers: 40
Staff Languages (other than English): Spanish; Castilian, French, Hindi, Panjabi, Punjabi, Portuguese, Somali, Urdu
Fees Guide: From £15 per hour
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest CQC* Report on Carers Trust Thames (Hillingdon Office): click here
Carers Trust Thames (Hillingdon Office) has a Review Score of 4.2 (4.200)
The Review Score of 4.2 (maximum of 10) for Carers Trust Thames (Hillingdon Office) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Carers Trust Thames (Hillingdon Office) in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.2 for Carers Trust Thames (Hillingdon Office) is calculated as follows: ( (1 Excellents x 5) + (4 Goods x 4) ) ÷ 5 Ratings = 4.2
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Carers Trust Thames (Hillingdon Office) is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = -0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Carers Trust Thames (Hillingdon Office)?
Reviewer Connection to Carers Trust Thames (Hillingdon Office)
Submitted from a Postal Card by Jana P on Monday 6 June 2016. Relates to May 2016.
Our first support worker was excellent indeed. Unfortunately she left the agency. At the moment we have no problems with her replacement. We also have no problem with existing arrangements.
How likely would you be to recommend Carers Trust Thames (Hillingdon Office)? Neither Unlikely or Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Anna Perry, Chief Executive at Carers Trust Thames (Hillingdon Office) responded to this review on 07 Jun 2016:
Thank you for your review. I am pleased that our charity has provided an excellent support worker, and hope you will continue to be satisfied with the service provided.
There are no awards/recognitions posted yet for Carers Trust Thames (Hillingdon Office)