Crossroads Care (Richmond and Kingston Upon Thames)

Unit 1, Beverley Court, 26 Elmtree Road, Teddington TW11 8HT

Crossroads Care (Richmond and Kingston Upon Thames)
Crossroads Care (Richmond and Kingston Upon Thames)
Crossroads Care (Richmond and Kingston Upon Thames)

Crossroads Care (Richmond and Kingston-upon-Thames) work to help relieve the pressures experienced by carers and relatives of someone of any age, living with chronic illness or disability.

A team of dedicated and highly skilled staff provide a respite support service, allowing carers to take a break from providing care. Staff offer support in the home and in the community, wherever support is needed.

This quality service is designed to meet the needs of the carer and the person cared for. Care support workers are matched to every family's requirements and will provide a regular visit that is not less than two hours.

Group: Crossroads Care

Person in charge: Janet Fevrier (CEO)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 1053224

Provides Carers directly to the general public: Yes

Number of Carers: 35

Staff Languages (other than English): Makaton, Spanish; Castilian, Polish

Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest CQC* Report on Crossroads Care (Richmond and Kingston Upon Thames): click here

Current Reviews

Review Score: 8.4 (8.400)

The Review Score of 8.4 (maximum of 10) for Crossroads Care (Richmond and Kingston Upon Thames) is based on 2 Review/Recommendations in the last 2 years. This Review Score of 8.400 is made up of a Quality Score of 5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.4 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a home care or nursing agency is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.400 for Crossroads Care (Richmond and Kingston Upon Thames) is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 5 for Crossroads Care (Richmond and Kingston Upon Thames) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)

      The Quantity Score of 3.4 for Crossroads Care (Richmond and Kingston Upon Thames) is calculated as follows:

      1. 2 Positive Reviews = 3

      2. 0.2 x 2 Positive Reviews = 0.400

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.

  • Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

Crossroads Care gave me 4 hours per week on charity to help me with my son, who at the time was 5 years old and diagnosed with Cerebral Palsy and global development delay. I also have a daughter 4 years older and had just separated from the father of the children. The care support worker came one evening a week to give me a much needed break and give me the opportunity to have a time to catch up with friends and just have a rest, going to the cinema or theatre or just sit in another room and get some work done!

How likely would you be to recommend Crossroads Care (Richmond and Kingston Upon Thames)? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care support worker always has a smile on her face. She looked after my husband when he was dying and she still visits me now. She keeps me company, has a chat and does the shopping. I like the fact that the same care support worker visits.

How likely would you be to recommend Crossroads Care (Richmond and Kingston Upon Thames)? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Crossroads Care (Richmond and Kingston Upon Thames)


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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a home care or nursing agency offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that home care or nursing agency and any agencies in the same group.

  • For further information on our Review Policy please click here.

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