South Thames Crossroads

The Vestry Hall, London Road, Mitcham CR4 3UD

South Thames Crossroads
South Thames Crossroads
South Thames Crossroads

South Thames Crossroads has been providing home care services for over 30 years and serves clients across London and Surrey with a quality care service each week.

Highly trained care staff offer a range of tasks around the home to suit each client's needs, including providing personal care, conversation, or taking them out. They are able to prepare and cook meals if needed.

Each client is treated with dignity and respect. A customised package of care is designed to meet each client's needs.

Group : Crossroads Care

Person in charge : Stefan Kuchar (Chief Executive)

Type of Service : Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number : 1027026

Service User Information :

Provides Carers directly to the general public : Yes

Number of Carers : 86

Fees Guide : Available on enquiry

Services Offered : Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered : Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Current Reviews

Review Score: 9 (9.047)

The user Review Score of 9 for South Thames Crossroads is based on 8 Review/Recommendations. This Review Score of 9.047 is made up of 4.447 Points relating to the ratings and 4.6 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.

  • Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

It's nice to know that my husband has bonded with his carer. She takes him out in his wheelchair, weather permitting. They usually go to the shops as he loves shopping. He really looks forward to her coming and him going out. He usually buys flowers for her and for me, his wife. She is also easy to talk with and gives me useful advice. It's nice to know he is looked after and I need not worry about him.

How likely would you be to recommend South Thames Crossroads? Extremely LIKELY

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From time to time I have dealings with the "office". The phone is picked up promptly. My issues are normally quickly and always accurately resolved. I would rate the office organisation structure highly. My wife has one regular carer. This lady is accepted by my wife - the most important factor of Crossroads. I ask her to do very little but keep my wife safe and secure, assist her to the toilet and prepare a little light lunch. These tasks she performs entirely satisfactorily. I am pleased with and grateful for the care my wife is given.

How likely would you be to recommend South Thames Crossroads? Extremely LIKELY

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

I am an elderly lady (85) and have a niece who I live with who has severe MS and Crossroads have supplied me with invaluable help so I can go to my own appointments knowing everything is OK back home. The help they provide has given me a better quality of life.

How likely would you be to recommend South Thames Crossroads? Extremely LIKELY

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

South Thames Crossroads provides three hours respite care for us on a Friday evening. Their staff are reliable, same person every week, are dedicated highly trained. Our daughter is autistic and we can leave her in the knowledge that she is safe and motivated. I would recommend Crossroads care to anyone.

How likely would you be to recommend South Thames Crossroads? Extremely LIKELY

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My husband has Alzheimer's and the Crossroads care. Having this has enabled me to have a few hours respite in the knowledge that my husband is being well cared for. The carer is thoughtful and caring and he tries to stimulate my husbands interest. Not having to be responsible for a few hours makes my life bearable.

How likely would you be to recommend South Thames Crossroads? Extremely LIKELY

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been very pleased to have had assistance from Crossroads. Administratively they have been efficient and helpful and I have been able to benefit from this. One carer who came to us (3 hours per week) was extremely efficient. Since her departure (as a carer) one long-term carer has been adequate, and one (who attended only once) was below standard), which I reported to Crossroads. Very pleasant but in my view not suitable for the task.

How likely would you be to recommend South Thames Crossroads? Likely

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Thank you always for your help. Our dear carer is a really nice person. Very good with my mum. Nothing is too much trouble for her.

How likely would you be to recommend South Thames Crossroads? Extremely LIKELY

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers always arrive promptly and are kind and helpful to my mother, treating her with patience and concern. I feel confident to go out shopping and leaving them to care for her in my absence. In minor emergencies (eg. cut leg) they have coped well.

How likely would you be to recommend South Thames Crossroads? Likely

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Excellent

Submit a Review for South Thames Crossroads


  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through homecare.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Service User/Client or their and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a home care or nursing agency offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that home care or nursing agency and any agencies in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.

Awards / Recognitions

August 2015

Carers Trust Quality Award

Date: Thursday 20 Aug 2015

more details

Job Vacancies

There are no jobs posted yet for South Thames Crossroads

Staff Profiles

Avril

Avril Doyle

Job Title: Head of Care

Joined: 2008

Description:

Avril Doyle is the Head of Care Services and has over eight years experience working in the health and social care field. She is the Registered Manager of the Care Quality Commission regulated respite care services.

stefan

stefan kuchar

Job Title: Chief Executive

Joined: 2014

Description:

Stefan Kuchar is passionate about delivering excellent care service to people who look after their loved ones with health and social care needs. He has transformed the organisation to be more responsive to customer needs.

A recent customer survey revealed that 90% of our customers are satisfied with the service we deliver. Additionally, 90% of our care support worker said that they are satisfied with the service they do.