Promoting Good Care
Caremark (Norwich) have an excellent reputation as a home care agency, providing a professional person-centred approach to those that prefer to receive care and support in their own home. Our care is provided by our carefully vetted, well trained, CRB checked team of dedicated professionals who commit to providing our clients with exceptional standards of care. We are an accredited care provider for Norfolk County Council and the NHS Continuing Health Care.
Our Care & Support Workers can provide a range of services including:
•Personal Care
•Companionship
•Medication Management
•Hygiene Cleaning
•Meal Preparation
•Specialist Dementia Care
•Palliative/End Of Life Care
•24 Hour Live In Care
•Night Care
Why not contact us to discuss your requirements? We look forward to hearing from you.
Owner: Caremark
Manager: Julia Andrew
Type of Service: Home Care Agency (Privately Owned)
Service User Information:
Provides Carers directly to the general public: Yes
Number of Carers: 45
Services Offered: Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Dementia • Elderly Care • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Domestic Services / Home Help • Call in Service • Cleaning Service • Companionship • Food Preparation & Serving • Laundry Service • Shopping Service / Errands • Sit in Service
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
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Current Recommendations | Submit a Recommendation | About Recommendations
User Rating: (4.8)
The 'User Rating' (4.8) for Caremark (Norwich) is calculated using an average of the Ratings selected on a submitted Recommendation. A Home Care/Nursing Agency must have a minimum of 3 Recommendations submitted, before a 'User Rating' is shown. The Rating options on the Recommendation form are as follows: Satisfactory (3), Good (4), Excellent (5).
Review of Caremark (Norwich)
Posted: 03 May 2013 by Barbra Trutzenback (Daughter of client)
The staff are kind, patient, quiet, helpful and punctual. It's always the same carers that come to look after my mother.
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Quality of Care: Excellent |
Management: Good |
Staff: Excellent |
Review of Caremark (Norwich)
Posted: 01 May 2013 by Carol H (Daughter)
Was recommended Caremark by people who have heard of and use your agency, my mother finds the staff very kind.
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Quality of Care: Good |
Management: Excellent |
Staff: Good |
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Value for Money: Satisfactory |
Review of Caremark (Norwich)
Posted: 29 Apr 2013 by Jean M (Wife of Client)
I can only say they are what they say, which is care. It means such a lot to older people. They are prompt and have time to talk and cannot do enough to help. We had a different agency when Bill first came home from hospital, time didn't mean a thing to them, only the time when they should have come. But that is in the past thanks to Caremark.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 29 Apr 2013 by Olive B (Client)
I have been quite satisfied with all the carers have and I get on with all of them. The carers are all kind and very helpful they look after me very well.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 29 Apr 2013 by Rolex P (Client)
Staff of my choice and good time flexibility.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 26 Apr 2013 by Jean Carpenter (Client)
I find the care that I have is very good, I look forward to seeing them everyday and don't know what I would do without their help.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 26 Apr 2013 by Donald Batch (Client)
Very Helpful.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 26 Apr 2013 by Sydney Ellis (Brother-in-Law)
My wife and I have been caring for Vera approx 10 years, since her husband died, over that period of time Vera's health has deteriorated. Having no other family only my wife Betty (sister to Vera). It was just a natural family thing to continue care for her. Sadly my wife passed away last year and since then I have continued caring for Vera and will continue to do so for as long as it is possible with the help of Vera's friend and neighbour, not forgetting the outstanding help and care provided by Caremark and Norfolk county council services.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 26 Apr 2013 by Jessie P (Wife)
My husband is very severely disabled but has a very sharp mind and intellect. We have used a few care companies in the past to provide company rather than personal care whilst I take a break. Caremark are by far the best as they provide intelligent and very caring people who my husband feels safe with and can have a laugh with. I have no worries about leaving him with any Caremark staff.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 22 Apr 2013 by Lindsay Byford (Daughter)
Very reliable, very caring and always work hard. They encourage Mum to eat and drink. Lunch and snacks are prepared when required. Some carers have encouraged Mum to restart hobbies which is brilliant.
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Quality of Care: Excellent |
Management: Good |
Staff: Good |
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Value for Money: Good |
Review of Caremark (Norwich)
Posted: 22 Apr 2013 by Christine G (Daughter)
The carers are lovely and really concerned about my mother's welfare. They always ring me if they think there is something wrong. Medication is given and noted always and the office is in regular contact too. Caremark are a great organisation.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 20 Feb 2013 by Shirley Leggett (Daughter of Client)
For the last 7 months when Caremark have been caring for my mother, their kindness and professionalism towards her has been very much appreciated and she also now views them as her friends.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 20 Feb 2013 by June R (Mother of client)
Excellent care of my daughter who has hearing difficulties. Prompt attendance. Work carried out thoroughly. Relationship with client good and care taken not to stress client. Bedroom etc left tidy.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |
Review of Caremark (Norwich)
Posted: 14 Feb 2013 by Denise O (Daughter of Client)
We have always found the agency to be punctual, efficient, caring to both the client and their families. All the carers that we have had have been friendly and kind. The agency have always tried very hard to fill in shifts in case of emergency.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Good |
Review of Caremark (Norwich)
Posted: 01 Nov 2012 by Jean M (Wife of client)
When my husband came out of hospital I was told he would need a care worker. One was found for us, when they started they came at all different times and a different one each day. Our daughter rang the hospital and told them what was happening and then we had Caremark. Everything was so much better and their name Care suits all of their staff. We see the same one unless she is off, but the ones we have seen then have been on time and very good.
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Quality of Care: Excellent |
Management: Excellent |
Staff: Excellent |
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Value for Money: Excellent |