At Home with Helen McArdle Care

HMC House, Keel Row 13, The Watermark, Gateshead NE11 9SZ

At Home with Helen McArdle Care
At Home with Helen McArdle Care
At Home with Helen McArdle Care

At Home with Helen McArdle Care provide a personal home care service across Northumberland, Newcastle, Gateshead and North Tyneside, allowing people to remain independent and living in their own homes.

Their service is flexible and provides clients with private assistance in their own homes. your home. Their team of home support assistants ensure that clients can rely on them when they need support, offering help and support to clients in the form of personal care, DIY and during short breaks.

At Home with Helen McArdle Care offer a tailored service to every client, while respecting each client's dignity, privacy and respect.

Their team of home support assistants are skilled in personal care, providing carer relief, shopping, providing domestic and laundry support, meal preparation, companionship and short breaks.

Owner: Helen McArdle Care

Person in charge: Sharon Nicholson (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Fees Guide: £14.00 to £16.60 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest CQC* Report on At Home with Helen McArdle Care: click here

Current Reviews

9.2 At Home with Helen McArdle Care has a Review Score of 9.2 (9.222)

The Review Score of 9.2 (maximum of 10) for At Home with Helen McArdle Care is based on 8 Review/Recommendations in the last 2 years. This Review Score of 9.222 is made up of a Quality Score of 4.622 Points (maximum of 5) relating to the rating and a Quantity Score of 4.6 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a home care or nursing agency is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.222 for At Home with Helen McArdle Care is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.622 for At Home with Helen McArdle Care is calculated as follows: ( (30 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 45 Ratings = 4.622

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)

      The Quantity Score of 4.6 for At Home with Helen McArdle Care is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.2 x 8 Positive Reviews = 1.600

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.

  • Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

How Likely are the Reviewers to Recommend At Home with Helen McArdle Care?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to At Home with Helen McArdle Care

  • Client / Service User
    6
  • Husband of Client/Service User
    1
  • Wife of Client/Service User
    1

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The people I have been associated with have all been very efficient, obviously well trained and kind. They arrive on time and caring our their work as required.

How likely would you be to recommend At Home with Helen McArdle Care? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Staff: Satisfactory

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

The service provided by the local office of At Home with Helen McArdle Care is excellent in every way and has been of great value to me for the past 5/6 years since it enables me to live comfortably in my old family home. They provide visits from Monday to Friday of 1 1/2 hours and for 1/2 hour on Saturdays and Sundays. The helpers they provide are friendly, efficient and useful. In addition to undertaking normal house work duties, they undertake washing and ironing and cook my lunch (I provide the material) on Monday to Friday.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am quite satisfied with the care I'm getting especially with the personal care treated as a friend.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

A very reliable and sympathetic support on two days each week, providing bathing help, laundry and shopping. Also taking me out each week for an hour.

How likely would you be to recommend At Home with Helen McArdle Care? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I look forward to the fortnightly visit from my enabler, she is a great support to me. Thank you.

How likely would you be to recommend At Home with Helen McArdle Care? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

At home with Helen McArdle has over the last 2 years proved to be a first class organisation with superb assistants whose tasks have been carried out to the highest order. Their office staff are equally efficient.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have had excellent service from H.M.C since we first spoke to the manager (Sharon Nicholson) in Sept 2012. Every effort is made to provide continuity of the same carer all the time. On a regular day and time, this sometimes proves difficult in the first week or so but until recently we have had the same excellent carer for approximately 2 years, when personal health issues has caused a change of routine. Our new carer replacement is conscientious and is fitting in well, getting to know the home needs. HMC carers all seem to be well trained and enjoy the work.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I cannot speak too highly of the excellent service. Carers come 3 times a day. They take me out in my wheelchair and we also have outings by car. I feel as if I belong to a family and always look forward to their visits. Without them I would be very lonely.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for At Home with Helen McArdle Care


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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a home care or nursing agency offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that home care or nursing agency and any agencies in the same group.

  • For further information on our Review Policy please click here.

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