At Home with Helen McArdle Care

HMC House, Keel Row 13, The Watermark, Gateshead NE11 9SZ

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At Home with Helen McArdle Care
At Home with Helen McArdle Care
At Home with Helen McArdle Care

At Home with… Helen McArdle Care offers a personal home care service to allow people to remain with their own homes and maintain independence.

At Home with... Helen McArdle Care is a flexible and reliable Home Care service providing private assistance in your home. They differ from other Home Care providers in the region, in that they can utilise the experience of a Home Support Team and the resources of 17 care homes to ensure that you can rely on them for everything, from personal care, to DIY, to short breaks. Thus giving you the peace of mind that At Home can always help with life’s challenges and your family and friends can relax in the knowledge that their loved ones will always have somewhere to turn.

At Home has been designed to provide a tailored service for each individual client. They are committed to providing a high quality and unique service and central to that is the Helen McArdle Care philosophy of dignity, privacy and respect.

All Home Support Assistants have been fully trained and have had a Disclosure and Barring Service check.
They provide services in:
Personal Care
Carer Relief
Shopping
Domestic and Laundry
Meal Preparation
Companionships for Outings
Short Breaks


Providing a home care service in: Northumberland, Newcastle, North Tyneside and Gateshead.

Owner : Helen McArdle Care

Person in charge : Sharon Nicholson (Manager)

Type of Service : Home Care Agency (Privately Owned)

Service User Information :

Provides Carers directly to the general public : Yes

Number of Carers : 20

Fees Guide : £14.00 to £16.60 per hour

Services Offered : 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered : Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Awards / Recognitions

February 2015

Current Recommendations

Recommendation Score: 8.6 (8.618)

The user 'Recommendation Score' (8.6 for At Home with Helen McArdle Care) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years. The maximum Recommendation Score is 10. To see more about the homecare.co.uk user recommendations please click here.

Review of At Home with Helen McArdle Care

At home with Helen McArdle has over the last 2 years proved to be a first class organisation with superb assistants whose tasks have been carried out to the highest order. Their office staff are equally efficient.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

How likely would you be to recommend At Home with Helen McArdle Care? Extremely likely

Submitted by Geoffrey Stoke (Husband of Client/Service User) on Wednesday 14 January 2015.

Review of At Home with Helen McArdle Care

We have had excellent service from H.M.C since we first spoke to the manager (Sharon Nicholson) in Sept 2012. Every effort is made to provide continuity of the same carer all the time. On a regular day and time, this sometimes proves difficult in the first week or so but until recently we have had the same excellent carer for approximately 2 years, when personal health issues has caused a change of routine. Our new carer replacement is conscientious and is fitting in well, getting to know the home needs. HMC carers all seem to be well trained and enjoy the work.

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

How likely would you be to recommend At Home with Helen McArdle Care? Extremely likely

Submitted by Gwen Usher (Wife of Client/Service User) on Friday 9 January 2015. Review relates to January 2015.

Review of At Home with Helen McArdle Care

I cannot speak too highly of the excellent service. Carers come 3 times a day. They take me out in my wheelchair and we also have outings by car. I feel as if I belong to a family and always look forward to their visits. Without them I would be very lonely.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

How likely would you be to recommend At Home with Helen McArdle Care? Extremely likely

Submitted by Joan Appleton (Client / Service User) on Wednesday 10 December 2014. Review relates to December 2014.

Review of At Home with Helen McArdle Care

I am well satisfied with my present arrangement.

Staff: Excellent

Care / Support: Excellent

Management: Good

Value for Money: Good

Submitted by Paul Brenikov (Client / Service User) on Thursday 28 March 2013.

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Please note this form is only for Recommendations (ie positive comments). Recommendations can only be completed by relatives/friends of people cared for by At Home with Helen McArdle Care (ie not staff or suppliers to the Agency).

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