At Home with Helen McArdle Care

HMC House, Keel Row 13, The Watermark, Gateshead NE11 9SZ

At Home with Helen McArdle Care
At Home with Helen McArdle Care
At Home with Helen McArdle Care

At Home with… Helen McArdle Care offers a personal home care service to allow people to remain with their own homes and maintain independence.

At Home with... Helen McArdle Care is a flexible and reliable Home Care service providing private assistance in your home. They differ from other Home Care providers in the region, in that they can utilise the experience of a Home Support Team and the resources of 17 care homes to ensure that you can rely on them for everything, from personal care, to DIY, to short breaks. Thus giving you the peace of mind that At Home can always help with life’s challenges and your family and friends can relax in the knowledge that their loved ones will always have somewhere to turn.

At Home has been designed to provide a tailored service for each individual client. They are committed to providing a high quality and unique service and central to that is the Helen McArdle Care philosophy of dignity, privacy and respect.

All Home Support Assistants have been fully trained and have had a Disclosure and Barring Service check.
They provide services in:
Personal Care
Carer Relief
Shopping
Domestic and Laundry
Meal Preparation
Companionships for Outings
Short Breaks


Providing a home care service in: Northumberland, Newcastle, North Tyneside and Gateshead.

Owner : Helen McArdle Care

Person in charge : Sharon Nicholson (Manager)

Type of Service : Home Care Agency (Privately Owned)

Number of Carers : 20

Fees Guide : £14.00 to £16.60 per hour

Services Offered : 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered : Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Current Reviews

Review Score: 8.5 (8.489)

The user 'Review Score' (8.5 for At Home with Helen McArdle Care) is based on 3 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, The maximum Review Score is 10. To see more about the homecare.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

At Home with Helen McArdle Care

At home with Helen McArdle has over the last 2 years proved to be a first class organisation with superb assistants whose tasks have been carried out to the highest order. Their office staff are equally efficient.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

At Home with Helen McArdle Care

We have had excellent service from H.M.C since we first spoke to the manager (Sharon Nicholson) in Sept 2012. Every effort is made to provide continuity of the same carer all the time. On a regular day and time, this sometimes proves difficult in the first week or so but until recently we have had the same excellent carer for approximately 2 years, when personal health issues has caused a change of routine. Our new carer replacement is conscientious and is fitting in well, getting to know the home needs. HMC carers all seem to be well trained and enjoy the work.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely likely

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

At Home with Helen McArdle Care

I cannot speak too highly of the excellent service. Carers come 3 times a day. They take me out in my wheelchair and we also have outings by car. I feel as if I belong to a family and always look forward to their visits. Without them I would be very lonely.

How likely would you be to recommend At Home with Helen McArdle Care? Extremely likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

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