Burley's Home Care Services

36 Southampton Road, Ringwood BH24 1JD

Burley's Home Care Services
Burley's Home Care Services
Burley's Home Care Services

Burleys Home Care Services provides excellence in standards for supporting people living in their own homes, whatever level of care they may require, from a friendly face check in visits (30mins) through to dementia support or complex needs and end of life.

As a family run home care company, they are dedicated to deliver the best customer focused care, everybody is different so every care package should be tailored to the individual’s needs. Services are regularly reviewed and each customer has their own dedicated care manager and team of carers.

Owner: Burley's Home Care Services

Person in charge: Carly Burley (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest CQC* Report on Burley's Home Care Services: click here

Current Reviews

Review Score: 9 (8.981)

The Review Score of 9 (maximum of 10) for Burley's Home Care Services is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.981 is made up of a Quality Score of 4.581 Points (maximum of 5) relating to the rating and a Quantity Score of 4.4 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a home care or nursing agency is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.981 for Burley's Home Care Services is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.581 for Burley's Home Care Services is calculated as follows: ( (28 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 43 Ratings = 4.581

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)

      The Quantity Score of 4.4 for Burley's Home Care Services is calculated as follows:

      1. 7 Positive Reviews = 3

      2. 0.2 x 7 Positive Reviews = 1.400

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.

  • Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

No complaints - The team is efficient and always on time. I call them "My little Gems".

How likely would you be to recommend Burley's Home Care Services? Extremely Likely

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Burley, director at Burley's Home Care Services responded to this review on 13 Jun 2016:

Thank you for your lovely feedback, we always like to pass this on to the carers that support you.

Excellent service, Mum is very happy with the carers.

How likely would you be to recommend Burley's Home Care Services? Extremely Likely

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Paul Burley, Director at Burley's Home Care Services responded to this review on 13 Jun 2016:

Thank you for your comments we always like to receive feedback from the families of the people we support and provide peace of mind.

From the minute they come in the house - they are there for you!

How likely would you be to recommend Burley's Home Care Services? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Burley, director at Burley's Home Care Services responded to this review on 13 Jun 2016:

Thank you for your lovely comments, we always like to know that our visits make a difference to the people we support.

Caring and helpful.

How likely would you be to recommend Burley's Home Care Services? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

All your girls are very helpful and I enjoy their visits.

How likely would you be to recommend Burley's Home Care Services? Extremely Likely

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Paul Burley, director at Burley's Home Care Services responded to this review on 13 Jun 2016:

Thanks you for your kind words.

All lovely girls - very helpful - will do anything. Marvellous the help we get these days.

How likely would you be to recommend Burley's Home Care Services? Extremely Likely

Overall Standard: Good

Staff: Excellent

Management: Good

Value for Money: Good

Paul Burley, director at Burley's Home Care Services responded to this review on 13 Jun 2016:

Thank you for your kind comments, we are always pleased to hear that people enjoy our visits.

We have no complaints regarding the staff that help my father each day. The agency owners however are not what we would expect. They kept sending a carer to my father's house at weekends my father was not comfortable with in spite of being asked not to many times by both my father and myself. They can be rude and have a bullying attitude on the phone with my father. So much so we now use another agency at weekends. Occasionally if somebody is sick they have no replacement. They are reasonably value for money.

How likely would you be to recommend Burley's Home Care Services? Don't know

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

Really supportive, approachable and kind. They really have the client and the clients family at the centre of the service they provide. Nothing is too much trouble. We moved to this care agency after a previous one we used for mum was atrocious.

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Value for Money: Excellent

Submit a Review for Burley's Home Care Services


  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through homecare.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a home care or nursing agency offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that home care or nursing agency and any agencies in the same group.

  • For further information on our Review Policy please click here.

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