Home Instead Senior Care (East Notts & Melton Mowbray)

87 Main Street, East Bridgford, Nottingham NG13 8NH

Home Instead Senior Care (East Notts & Melton Mowbray)
Home Instead Senior Care (East Notts & Melton Mowbray)
Home Instead Senior Care (East Notts & Melton Mowbray)

Home Instead Senior Care (East Notts) offers bespoke home care services for older and disabled people that is tailored to the support needs of the client. Carers are matched to the personality, hobbies and specific needs of each client to promote continuity of care.

Services include: companionship, home help and personal care. Each call is for a minimum of one hour and because of the holistic nature to the care, the service is not rushed or task driven and promotes independence. It also encourages clients to take an active role in their daily life, both at home and in their community, as all carers have the appropriate car insurance to take their clients to appointments, shopping and social events.

Regular quality assurance visits ensure that the care being delivered matches the care plan and because of these regular visits they are able to react quickly to any change in clients’ circumstances or condition.

All compassionate and caring CAREGivers go through enhanced screening and training and they are encouraged to develop their skills further through QCF training courses. Home Instead Senior Care (East Notts) is the only care organisation in the UK to have their Alzheimer’s & Dementia training fully accredited by City Guilds Examination Board.

Please contact for further details and no obligation care consultation.

Group: Home Instead Senior Care

Person in charge: Helen Speed (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Dementia • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Transportation Service

Latest CQC* Report on Home Instead Senior Care (East Notts & Melton Mowbray): click here

Current Reviews

9.4 Home Instead Senior Care (East Notts & Melton Mowbray) has a Review Score of 9.4 (9.448)

The Review Score of 9.4 (maximum of 10) for Home Instead Senior Care (East Notts & Melton Mowbray) is based on 9 Review/Recommendations in the last 2 years. This Review Score of 9.448 is made up of a Quality Score of 4.648 Points (maximum of 5) relating to the rating and a Quantity Score of 4.8 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a home care or nursing agency is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.448 for Home Instead Senior Care (East Notts & Melton Mowbray) is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.648 for Home Instead Senior Care (East Notts & Melton Mowbray) is calculated as follows: ( (36 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.648

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)

      The Quantity Score of 4.8 for Home Instead Senior Care (East Notts & Melton Mowbray) is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.2 x 9 Positive Reviews = 1.800

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.

  • Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

How Likely are the Reviewers to Recommend Home Instead Senior Care (East Notts & Melton Mowbray)?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (East Notts & Melton Mowbray)

  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1

The Overall Average of all the Ratings in the following 

9 Reviews is 4.6 out of 5

With no experience of caring I was totally dependent upon the staff of Home Instead Senior Care for guidance. From initial assessment, which at the time I felt was too personal and intrusive but have come to recognise was an essential step to the present day, I am truly grateful for and delighted with the help, advice and above all the co-operation I have received from my wife's carer. The essential attributes necessary for a carer to be totally accepted are an efficient management team, to ensure her day to day activities are well organized, a professional attitude towards her duties as a carer and finally a responsible social attitude which I consider to be as important as the other two. We have found in our carer a lady who enjoys the back-up of a superb management team, is an exemplary carer and socially is very good company. Her duties of getting my wife out of bed, showered dressed and groomed is performed with great skill and panache, it is a joy to hear or witness just how effortless it appears to be to accomplish all these tasks when at times my wife is not as co-operative as I would wish. For the way she handles the awkward moments it is obvious she enjoys a wealth of knowledge and experience which she brings to bear in an effortless but well disguised manner. After the "caring duties" are completed it is a pleasure to me and no doubt my wife, to be able to sit for a few minutes with our carer and enjoy each others company. To be able to engage in a wide range of topics and receive interesting responses brings what could well have been a routine and monotonous hour to a very pleasant conclusion and we always part feeling so much better for her visits.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Everything fine, very straightforward.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The staff are always ready to go the extra mile - monitoring household supplier and mentioning what needs to be brought. Drawing attention changes in medical condition and providing good friendly companionship. Reliable and punctual. Quite a lot of notice needed for change to hours or extra hours which can be inconvenient.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very happy with the service provided, carers are lovely, attentive and proactive to my needs.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We are very happy with the service and staff, the service is very convenient.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I have had three carers during my time with HI and each one has had a different quality and service to offer, from catering, shopping and general help. I cannot praise enough their efficiency, kindness and general support. It makes a big change from previous 'helpers'. I would be happy to leave any one of them alone in my house and that says it all.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A truly excellent company. Home Instead fulfilled all our reqwuiremtns and more. Absolutely everyone we dealt with administrators, managers and care givers were all extremely helpful, positive, efficient, cheerful and caring. Our initial enquiry was dealt with sensitively and promptly and at all stages we were kept fully informed. This set the scene for the following year with an amazing, well matched team looking after my father, always professional but kind and caring meeting his every need and enabling my father at 93 years old to remain happily in his own home. When he become ill and increased care levels were required this was again put in place sensitively and promptly maintaining an effective well matched team for my father. Throughout we were kept fully informed with two way communication, easy and effective. Having has a less positive experience with another company Home Instead were a breath of fresh air.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very grateful for the excellent personal and home care assistance I receive from Home Instead Senior Care, I applaud their policy of allocating the same carer to client and introducing whenever possible, stand in carers for normal holiday or sickness. This gives confidence in the recognition, punctuality is much appreciated avoiding stress or worry, although office is quick in telephoning for unavoidable delays. My only question and slight area of concern relates to the lines of communication, when messages are left at office also this can be a hazard in any well run business establishment.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My dad when asked how he rates the standard of care he is receiving said "Brilliant". Think that means he is highly satisfied.

How likely would you be to recommend Home Instead Senior Care (East Notts & Melton Mowbray)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Home Instead Senior Care (East Notts & Melton Mowbray)


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