58 Station Lane, Lodge House, Hornchurch RM12 6NB
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.
The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes
Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.
Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.
Group: Manorcourt Homecare
Person in charge: Lisa McDonald (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 0
Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service
Latest CQC* Report on Manorcourt Homecare (Hornchurch): click here
Manorcourt Homecare (Hornchurch) has a Review Score of 8.2 (8.200)
The Review Score of 8.2 (maximum of 10) for Manorcourt Homecare (Hornchurch) is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.200 is made up of a Quality Score of 5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.2 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a home care or nursing agency is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.200 for Manorcourt Homecare (Hornchurch) is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 5 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)
The Quantity Score of 3.2 for Manorcourt Homecare (Hornchurch) is calculated as follows:
1 Positive Reviews = 3
0.2 x 1 Positive Reviews = 0.200
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.
Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Manorcourt Homecare (Hornchurch)?
Reviewer Connection to Manorcourt Homecare (Hornchurch)
Review submitted from a Postal Card by Ernie R (Client / Service User) on Monday 6 June 2016. Review relates to May 2016.
I have been receiving care for the last 10-11 years due to several health problems. It was always running very smoothly and satisfactory at first. I only needed help with one call in the morning but over time with my health deteriorating (with a heart attack, blood clot and fluid on my lungs over the years), I now have 3 carers every day, AM, lunch and evening. I am quite mobile, having a mobility scooter to get out on. Also my children visit when they are able to, which keeps me active. I am very happy with the service I am receiving. There was a time when we and carers were not happy due to a new manageress they employed, she had a really bad attitude towards everybody. Now she has gone, it seems the company, with the new manageress is running very smoothly again. Also, most of the carers seem to be very good. I am quite happy the way things are running. The carers are my lifeline.
How likely would you be to recommend Manorcourt Homecare (Hornchurch)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
There are no awards/recognitions posted yet for Manorcourt Homecare (Hornchurch)