LifeCarers West Oxfordshire

Witney Business Innovation Centre, Windrush Park Road, Witney OX29 7DX

LifeCarers West Oxfordshire
LifeCarers West Oxfordshire
LifeCarers West Oxfordshire

LifeCarers West Oxfordshire specialise in providing a supportive care-at-home service, maintaining a highly trained team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives.

Clients who source LifeCarers' services include people with mobility issues and many who require assistance while recovering from illness.

Group: LifeCarers Ltd

Person in charge: Kristy Baxter (Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest CQC* Report on LifeCarers West Oxfordshire: click here

Current Reviews

8.7 LifeCarers West Oxfordshire has a Review Score of 8.7 (8.672)

The Review Score of 8.7 (maximum of 10) for LifeCarers West Oxfordshire is based on 6 Review/Recommendations in the last 2 years. This Review Score of 8.672 is made up of a Quality Score of 4.472 Points (maximum of 5) relating to the rating and a Quantity Score of 4.2 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a home care or nursing agency is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.672 for LifeCarers West Oxfordshire is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the home care or nursing agency is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The home care or nursing agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.472 for LifeCarers West Oxfordshire is calculated as follows: ( (21 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a home care or nursing agency. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.2 Points per Positive Review, up to a maximum score of 2 Points. (ie a home care or nursing agency requires 10 Positive Reviews to receive the maximum score of 2 points.)

      The Quantity Score of 4.2 for LifeCarers West Oxfordshire is calculated as follows:

      1. 6 Positive Reviews = 3

      2. 0.2 x 6 Positive Reviews = 1.200

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted at the Home Care Agency.

  • Before 1st July 2015 homecare.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 homecare.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 20% of Reviews/Recommendations through website submission and 80% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

How Likely are the Reviewers to Recommend LifeCarers West Oxfordshire?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to LifeCarers West Oxfordshire

  • Client / Service User
    4
  • Wife of Client/Service User
    2

The Overall Average of all the Ratings in the following 

6 Reviews is 4.5 out of 5

I have been with them for a few years now, there were problems then. These, mainly staff leaving, so I feel prob a management problem. I feel management is better and staff moral better and this in turn is better for the person being cared for. We do not ever have 1/2 calls so I cannot comment, we have regular 2-6 hour call outs. My husband is showered and fed and encouraged to help with small chores, hanging out washing etc (he has F.T Dementia) 6 years now. Thew carers have fun with him, playing dominoes or taking him out to a disco or coffee at a hotel. The manager is lovely to him and sometimes they put him to bed and sit while I go out dancing. I could not cope without these carers. They are amazing.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very pleased with the service which is carried out in a cheerful manner and on time.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

We are very pleased with the personal care my husband receives. All carers have been punctual and friendly and have carried out the morning care sensitively.

How likely would you be to recommend LifeCarers West Oxfordshire? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Carers all very polite, very helpful.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am so delighted with Life carers. I feel since they have been visiting I have my dignity and my life back. My carers are consistently on time and I see the same carer most of the time which is amazing. I am only 37 and have 4 children. My carers are fantastic with my children and having support from life carers means I feel more like a mum again. They provide more than physical care and are friendly. I feel so much happier in myself and I would recommend them 100% to others no matter what age you are.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My carer has been very helpful, kind and with a calm manner. She is willing to help me in any way and with any task. I look forward to her coming.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Submit a Review for LifeCarers West Oxfordshire


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  • Reviews cannot be submitted anonymously through homecare.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a home care or nursing agency offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that home care or nursing agency and any agencies in the same group.

  • For further information on our Review Policy please click here.

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