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After a few false starts with other care agencies, we found Home Instead. At last we had a company that provided carers that actually cared! Right from the start the professionalism shown and the in-depth way they researched my parent's needs, made my husband and I feel very safe and secure with the choice we'd made. We have had to make regular adjustments to the care required as my parent's health deteriorated, and Home Instead have always been ready to work with us to provide what was necessary. The staff are very knowledgeable about the needs of the elderly and have been an invaluable source of information and advice. As for a lot of people, this may be the first time that they've been responsible for the care of a relative. Rapport was quickly established, with my parents now looking forward to the daily interaction with their carers. It's lovely to see how their lives have been enriched by having the help rather than finding it a negative experience. No hesitation in recommending.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since we've used Home Instead care for the past 9 months, we have been completely satisfied with all aspects of care given to my father. The carers are all happy caring with a huge dedication towards their jobs. We would have no hesitation in recommending them. A very professional team.
Thank you all.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy with the carers. They work very hard and will do anything I request. They put themselves out to take me to doctors appointments and hospital. They are one in a million. They have helped me tremendously.
They are the best!

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Having considered three agencies to provide care for my wife I finally chose Abbey after discussing her needs with the principal. I was also in contact with another past client who used Abbey who was pleased with the care and attention given to a relative. After three months of using the service, I and my wife are more than satisfied with the continuity of the allocated carer and care quality. I would have no hesitation in recommending them.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very good service and satisfied with the company

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father is 91 and moved in with my family in September. Home Instead help him with personal care twice a day, am and pm. Our caregivers are all really lovely people, who always treat dad with respect and thoughtful care. He enjoys their company and because they stay for an hour it means they have time to chat and help dad without rushing him. They are never late and if they haven't finished on time they don't quibble about leaving bang on the hour. They are very considerate when they arrive, fitting around our sometimes chaotic family home! From my point of view I really appreciate the support I get from head office. It's great to have knowledgeable people at the end of the phone if I need to discuss a concern regarding dad. Their attention to detail regarding following medical staff's instructions regarding the application of creams and support stockings etc has been very impressive. There are so many care companies it's tricky knowing who to pick. I am so glad I chose Home Instead.

How likely would you be to recommend Home Instead Senior Care (North Oxfordshire)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I shall be forever grateful to the carers of Somerset Care Community (Hampshire and Surrey) branch for my recent treatment from them. After a fall at home, my carer insisted I be rushed to the hospital for an x-ray and so quickly, I would have almost certainly died from the amount of poison found in my right hip by the surgeon attempting an emergency hip replacement. After a lengthy treatment with antibiotics and successful hip replacement, I was released home and allocated further treatment from Somerset Care. The kind, cheerful and very professional care I received from the carers has helped me to speedily reach a position where I can look after myself. I thoroughly recommend the Somerset Care team to anyone needing home medical care and assistance and my experience questions the recent spate of bad reports home care organisations have received from the media.

How likely would you be to recommend Somerset Care Community (Hampshire and Surrey)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Above all one particular carer is excellent:
He alone is worth the fee.
The office staff all helpful and informative.
All carers are friendly but in terms of hard work and common sense as before, my mum's carer is above and beyond.

How likely would you be to recommend Risborough Carers Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

At the end of a stressful rehab period, the family were given a week to organise 24-hour live-in care for my mother after her stroke. Main problems were very poor balance, falls, poor sight, and memory. I contacted Promedica24 who visited to assess a day later with care starting on the Friday, only five days. The manager who assessed listened to everything that was said recording the conversation almost word for word in the care plan.

Both the carers she has had so far have been kind and caring and have set our minds at rest as we live away. It is never easy having a stranger in the house and both Nancy and the carer managed to overcome any difficulties, including language. Both Polish carers spoke good English, she sometimes found the accent problematical. The house is kept clean and tidy with good communication between family, carers and Promedica24 office.

If it were not for Promedica's so far excellent service she would have had to go to a nursing home.

How likely would you be to recommend Promedica24? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tibor D, Regional Partner at Promedica24 responded to this review on 30 Nov 2016:

Thank you very much for your kind words. Your mum is a lovely lady, the carers enjoy being there looking after her.

First class service for my Dad that went over time from 2 support visits a day, eventually ending up at 24/7 care as his needs evolved over time. All staff were professional, knowledgeable and caring.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our caregiver is very good, she goes that extra mile.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been impressed by the service provided and I find the staff very sympathetic, and ready to respond to requests. They have drawn my attention to the need for further equipment so as to make the patient's life easier.

How likely would you be to recommend Nash Homecare? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Terrific, warm carers who have been Father's "Angels"!
over many months - he has had the most brilliant care.

How likely would you be to recommend Home Instead Senior Care (Huntingdon)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was becoming increasingly lonely and the home she was in recommended Home Instead. They were very professional in making the arrangements and selected someone who got to know my mother well in a short period of time. Unfortunately, for reasons unconnected my mother has moved out of the area and so the arrangement has come to an end.

How likely would you be to recommend Home Instead Senior Care (Farnborough, Farnham and Fleet)? Extremely Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

This care company is the very best you could wish for, they have cared for my mother for almost a year and have been excellent.
They kept in touch with my sister and I all the time and they always did that bit extra, "The kind ladies" my mother called them and they certainly were! I would highly recommend them.

How likely would you be to recommend TLC? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care dad receives is a care plan which has been discussed with dad. He is at all times, treated with respect and dignity. If ever there is a slight problem or issue I am contacted immediately.
Care plans are regularly revised. Dad's quality of life has improved and so has mine and my sisters who now can visit as daughters and not carers.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very well organised, professional service. The carers are first class - genuinely caring and hard-working. I would recommend this service without reservation.

How likely would you be to recommend Home Instead Senior Care (Wandsworth, Lambeth & Dulwich)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum is very satisfied with her care. All the carers are very kind, helpful and look after her very well. The staff at the office have also been very helpful when we have needed to change things.

How likely would you be to recommend Home Instead Senior Care (Basildon)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My carer always does her utmost to anticipate my needs and is always ready to do any shopping that I need and to assist me. I would be lost without her help.

How likely would you be to recommend Home Instead Senior Care (Wandsworth, Lambeth & Dulwich)? Extremely Likely

Value for Money: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very satisfied with the care and assistance of Home Instead Senior Care. They are most caring and will do anything to please. Now that winter is here, they will be helping me a lot more.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Eclipse HomeCare inform us of what is happening to/with our Dad. Service and staff are excellent.

How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern & Kidderminster)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My carer is wonderful, he's very helpful and always brings me a paper. We have a good chat and he takes me for a walk in the garden where we chat about life and everything. We always have fun and a laugh.

How likely would you be to recommend Home Instead Senior Care (Wandsworth, Lambeth & Dulwich)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

when I first needed care for my father, I knew that he needed something special. He had always been a very particular man and having dementia seemed to exaggerate this. The girls took extra special care to meet his needs and were very careful not to rush or confuse him and made sure he was left comfortable for the day. Unfortunately, we realised things had taken a downward trend after he lost his appetite and through his weakness and end of life care they couldn't have been more supportive, helping us with extra daytime care and eventually stayed with him so he wasn't alone when the end was near. The carers were worth their weight in gold. I couldn't have managed without them.

How likely would you be to recommend Caring First Homecare Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I feel generally that this organisation is of a high degree of efficiency and I am very satisfied with the way it works.

How likely would you be to recommend Heritage Healthcare (Darlington)? Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

The care, kindness and devotion to the work involved was excellent and I would recommend anyone to the care of this agency.

How likely would you be to recommend Eden Care At Home? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent