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Latest Reviews Posted

Importantly, an open dialogue is always available. Concerns are listened to with understanding of the client's condition.
Continuity of carers provided is maintained where possible enabling personal relationships to be developed.
Carers get to know the client and any difficulties connected with their particular health condition.
On the whole great attention is paid to clients needs.
I am always kept informed of any problems and try to be available when needed.

How likely would you be to recommend Caresta Ltd (Trading as West Cornwall Care)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have been delighted with the agency. They understood perfectly the needs of our mother and have provided someone with whom she feels comfortable and very happy. They are always ready to respond to any requests I might make about our mother's care and I would recommend them most highly.

How likely would you be to recommend Right at Home (Harrow)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The carers are very very good, however I do prefer to get the same carers as they know my routine and how I like things done in certain ways. I also like the way they treat my wife. I have 2 lovely carers who know I like my dinners which is important because I look forward to my meals.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was depressed and sad and lonely when I first approached Heritage healthcare to help us. During a long interview we came to the conclusion that mum needed a companion to stimulate her and take her out to the things she liked doing, especially when I was on holiday or busy. So it was decided that we would have someone for 2 hours a day on Tuesdays, Thursdays, Fridays and Saturdays. The person that was designated has been a true blessing to us all.
She sees to anything that needs doing and makes sure mum looks presentable before she takes her out. Does shopping or washing if it is needed (when I am away) and sees to mum's every social and psychological/emotional needs. She is a great reassurance to the family as well as being a friend and companion to mum.

How likely would you be to recommend Heritage Healthcare (Windsor)? Extremely Likely

Management: Good

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

The short time my mother had Home Instead, communication was prompt and responsive.
Her carer was always considerate, helpful and friendly.
As a care provider the experience was consistently professional and would use Home Instead again.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have the most wonderful carer. She is almost a part of the family. She has always been there for me, especially after the passing of my husband.

How likely would you be to recommend Acquire Care? Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

21st July 2016

Right at Home Solent

In a world where people are so quick to chide, but slow to praise; I am delighted to say that I think that “Right At Home Solent” are a credit to their company name.

In January, I was in the Isle of Man and my mother was taken ill in Fareham. I only had Google to help me but, fortunately, I rang their number and there are no words to describe how absolutely marvellous they have been, since that very first call.

I do not think that there could possibly be better Care Providers (anywhere)

I shall remain indebted to them, forever, as I know that, without them, I would not have my beloved Mother living with me now.

I, impartially, commend Right at Home Solent to anybody and can assure them that it is a decision that they will never regret!

How likely would you be to recommend Right at Home (Solent)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Very professional and courteous. Was able to help me with everything I needed as well as treating me with full respect and dignity.

How likely would you be to recommend Bluebird Care (Southend & Rochford)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have received care from this agency for over three years, it is a good local agency with a small team of trained carers. Since requiring 4 visits a day, with doubles for morning and evening, I have relied on a degree of flexibility to let me and/or my husband go out (concerts, cinemas, classes, meetings, meals etc). The agency goes out of it's way to assist me to live as independent a life as possible. Care on return from 2 hospital stays in the past year has been exemplary.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Karen Jefferson, Director at Heritage Care at Home Ltd responded to this review on 21 Jul 2016:

At HCH we try to be as flexible as possible this is due to the fantastic team of care assistants we have working.

I am more than satisfied at the treatment I receive. My carers are very willing to look after my every need. My carers are part of a team, they work very well together which means I have the same carers all of the time, which is what I prefer. Because to many changes upsets my routine. I like continuity as it keeps everything running smoothly.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

My carers are mostly happy and chatty. They come regularly at lunch time. I'm very pleased to see them and would recommend them to others who need help.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 25 Jul 2016:

Thank you for taking the time to leave feedback.

Excellent in every way.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 21 Jul 2016:

Thank you for such a positive review of our service. We aspire to be the best in supporting our clients and your words tell me we are doing just that for you.

My mum was suffering with an awful panic disorder and needed help at various times each day. From the moment my wife found Avanta on the internet and we had a visit from the manager, we new mum would be in safe hands. Avanta visited daily for several weeks until mum eventually went into respite care, and I can honestly say they are thoroughly professional, caring and reliable. I can recommend Avanta Care to anyone with an elderly relative needing expert care.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My carer takes time to look after me, my carer is very kind and helpful.

How likely would you be to recommend Right at Home (Brentwood, Billericay and Havering)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I found all the carers very helpful, kind and understanding. Nothing was too much trouble for them and I have made some new friends.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Happy with all the arrangement and my carer, she works hard and keeps going. She is very good.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 21 Jul 2016:

Thank you for your review and I am pleased to hear that you are happy with the way we are supporting you.

Excellent in every way.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 21 Jul 2016:

Thank you for such a positive review of our service. We aspire to be the best in supporting our clients and your words tell me we are doing just that for you.

I found all the carers very helpful, kind and understanding. Nothing was too much trouble for them and I have made some new friends.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was depressed and sad and lonely when I first approached Heritage healthcare to help us. During a long interview we came to the conclusion that mum needed a companion to stimulate her and take her out to the things she liked doing, especially when I was on holiday or busy. So it was decided that we would have someone for 2 hours a day on Tuesdays, Thursdays, Fridays and Saturdays. The person that was designated has been a true blessing to us all.
She sees to anything that needs doing and makes sure mum looks presentable before she takes her out. Does shopping or washing if it is needed (when I am away) and sees to mum's every social and psychological/emotional needs. She is a great reassurance to the family as well as being a friend and companion to mum.

How likely would you be to recommend Heritage Healthcare (Windsor)? Extremely Likely

Treated with Dignity: Excellent

Having been in receipt of home care for almost three years and in that have had 4 different agencies, I can honestly say that Belong at Home is by far the best and have improved my quality of life and by extension that of my wife as well. The quality of care is constantly good and I have been asked on a number of occasions how it could be improved.

How likely would you be to recommend Belong at Home (Atherton)? Extremely Likely

Management: Good

Value for Money: Excellent

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home (Atherton) responded to this review on 21 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Atherton. We are pleased to hear that you are happy with the service received.

Very happy with carers and service. Enjoy the company.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am happy with the care I have had since March 2016. Staff are very pleasant and helpful.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 21 Jul 2016:

Thank you for your positive feedback.

Wonderfully professional, friendly and kind care. I couldn't possibly do without my lovely carers - they look after me very well and make my day.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy with carers, they help to get me up now in the morning. It's a big help and very good.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Carers absolutely fantastic. Nearly always reliable. They make my husband do things he wont do for me. Quality of care really good.

Management - not being told of changes to call times - communication.

How likely would you be to recommend Somerset Care Community Services (Mendip & South Somerset)? Extremely Likely

Management: Satisfactory

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have always been happy and satisfied with the service provided to me.

How likely would you be to recommend Help for Carers? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

stefan kuchar, chief executive at Help for Carers responded to this review on 21 Jul 2016:

We are very pleased that you are happy with your Homecare service. Thank you.

21st July 2016

Right at Home Solent

In a world where people are so quick to chide, but slow to praise; I am delighted to say that I think that “Right At Home Solent” are a credit to their company name.

In January, I was in the Isle of Man and my mother was taken ill in Fareham. I only had Google to help me but, fortunately, I rang their number and there are no words to describe how absolutely marvellous they have been, since that very first call.

I do not think that there could possibly be better Care Providers (anywhere)

I shall remain indebted to them, forever, as I know that, without them, I would not have my beloved Mother living with me now.

I, impartially, commend Right at Home Solent to anybody and can assure them that it is a decision that they will never regret!

How likely would you be to recommend Right at Home (Solent)? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very satisfied with the office staff and the carers to whom my wife reacts very easily with. Having a regular care lady for five days each week and only two others for the sixth day is an occasional relief is very satisfactory and desirable. The care provided is a morning call to help get my wife out of bed, showered and dressed before going downstairs (by stair lift) for breakfast and medication, which I have left available. The one hour duty for 5 days and two hours for one day per week gives me time for my shopping etc.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Any contact I have had with Home Instead has been of the very highest standard.

How likely would you be to recommend Home Instead Senior Care (Southend-On-Sea)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very satisfied with the office staff and the carers to whom my wife reacts very easily with. Having a regular care lady for five days each week and only two others for the sixth day is an occasional relief is very satisfactory and desirable. The care provided is a morning call to help get my wife out of bed, showered and dressed before going downstairs (by stair lift) for breakfast and medication, which I have left available. The one hour duty for 5 days and two hours for one day per week gives me time for my shopping etc.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Treated with Dignity: Excellent