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Fully satisfied with all help given towards having a safe shower and giving me confidence.

How likely would you be to recommend Somerset Homecare Services Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother-in-law (MIL) was a difficult case for the carers as she had had a number of falls because she was unable to walk easily, could no longer climb the stairs to the bathroom and lavatory and had very little equipment to aid the carers and what she had was of poor quality.
The manager of the team took a very close interest in the care that MIL received and frequently made an appearance at her home. In addition she contacted me at all hours of the day and night if there was an emergency and we wondered if she ever slept.
The team was very warm towards her and often went beyond the allotted time to ensure that she was comfortable. In addition the manager organised additional visits between the scheduled four visits each day.
On a number of occasions MIL had to be taken into hospital and the carers' schedule was subject to constant interruption but it was taken in their stride.
MIL referred to the ladies as "My girls" so we knew that she was happy in their care.
Well done!!!

How likely would you be to recommend Caronne Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Carers are efficient and friendly. Very polite, always punctual.

How likely would you be to recommend Waverley Community Care? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

We are eternally grateful to the wonderful care and support by C3, it meant so much to be able to get our beloved home for his last few days.All the staff were genuinely caring and lovely and were so good with all of us. Thank You.
It showed that you all care about your work and really treated father in law with the respect and the way you would want your own family treated.

How likely would you be to recommend C3Care? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Always on time. Excellent work done. My carer from Caremark is great.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Waverley Care Group are always on time with their carers, they are polite and courteous. They take good care, they treat me with dignity and respect. They arrive on time and meet all my needs.

How likely would you be to recommend Waverley Community Care? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All the girls provide excellent care and are very respectful of myself and my home – they all provide stimulating conversation and are always conscientious about making sure I am happy with my care. They are always very prompt and complete all tasks required including domestic chores. All the carers are always dressed smartly and treat me like a human being. If I had to sum up my care in one word, it would be SAFE! They make the bad days good and the good days even better!

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

My experience with Right at Home is first class. My carers are professional, caring and very punctual, they are all a breath of fresh air.
The managers in the office always deal with changes immediately, no hesitation. The company is professional; I have used many agencies in my house over the year, Right at Home is truly the best.

Thank you Right at Home.

How likely would you be to recommend Right at Home (Camberley, Ascot & Woking)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Bob Thornton, Managing Director at Right at Home (Camberley, Ascot & Woking) responded to this review on 28 Jun 2016:

Thank you Chris for your review and kind words on behalf of your mum, I'm really pleased you feel that our CareGivers are providing such a caring and professional service. Kind regards, Bob

My dealing with all the staff of Right At Home was exceptional at a time of my life when I was under terrible stress from caring for my very frail, often ill, 85 year old husband who also has dementia. I was in fact at my wits end. All the staff were caring, reliable and my husband accepted them all into our home. His main carer formed a genuine friendship with him, stimulating and encouraging him, escorting him on trips out (museum, garden centre) and creating a memory scrap book of their activities together. I could not have had better help and support.

How likely would you be to recommend Right at Home (Guildford & Farnham)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Alastair Shanks, Managing Director at Right at Home (Guildford & Farnham) responded to this review on 29 Jun 2016:

Dear Marion, thank you for your very kind words. I will make sure your care team see your review as it means so much to them to see what a difference they are making to people's lives. Very glad we could help you when you needed it. Alastair

All the girls provide excellent care and are very respectful of myself and my home – they all provide stimulating conversation and are always conscientious about making sure I am happy with my care. They are always very prompt and complete all tasks required including domestic chores. All the carers are always dressed smartly and treat me like a human being. If I had to sum up my care in one word, it would be SAFE! They make the bad days good and the good days even better!

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Treated with Dignity: Excellent

Nurse Plus staff treat my mother with dignity and respect at all times and allow her to continue with her independent living at home which is of paramount independence.

Your carers are polite and courteous at all times and use initiative in all aspects of care with my mother.

Office staff are efficient and communicate very effectively and help to ensure an all round 100% excellent service.

How likely would you be to recommend Nurse Plus & Carer Plus (Bournemouth)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I'm very happy with the care agency. I cannot fault any of them, they are very kind and gentle with my son-in-law. They always ask if there is anything else they can do before they leave. I am very satisfied, I would recommend the service to anyone, I don't know how I would manage without them.

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In January 2015 we found ourselves trying to look after my mother who was becoming increasingly forgetful whilst fiercely independent, trying to care for my stepfather who has Alzheimer's, and both in their 90's. The house was becoming increasingly dirty, posing health issues and they were in danger of becoming isolated. We live 250 miles away. Fortunately we found Home Instead who judged the situation perfectly. They have won her confidence and trust and have gradually been able to restore order (personal care, medication, washing and cleaning) whilst respecting their independence and allowing my mother to do as much as she can.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Management: Excellent

Kinga Stepien-Bialy, Registered Care Manager at Home Instead Senior Care (East Cheshire) responded to this review on 28 Jun 2016:

Thank you very much for the lovely comments. It is our pleasure to provide the service for this family.

My dealing with all the staff of Right At Home was exceptional at a time of my life when I was under terrible stress from caring for my very frail, often ill, 85 year old husband who also has dementia. I was in fact at my wits end. All the staff were caring, reliable and my husband accepted them all into our home. His main carer formed a genuine friendship with him, stimulating and encouraging him, escorting him on trips out (museum, garden centre) and creating a memory scrap book of their activities together. I could not have had better help and support.

How likely would you be to recommend Right at Home (Guildford & Farnham)? Extremely Likely

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Alastair Shanks, Managing Director at Right at Home (Guildford & Farnham) responded to this review on 29 Jun 2016:

Dear Marion, thank you for your very kind words. I will make sure your care team see your review as it means so much to them to see what a difference they are making to people's lives. Very glad we could help you when you needed it. Alastair

Go above and beyond in their work. Could not do without them.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In January 2015 we found ourselves trying to look after my mother who was becoming increasingly forgetful whilst fiercely independent, trying to care for my stepfather who has Alzheimer's, and both in their 90's. The house was becoming increasingly dirty, posing health issues and they were in danger of becoming isolated. We live 250 miles away. Fortunately we found Home Instead who judged the situation perfectly. They have won her confidence and trust and have gradually been able to restore order (personal care, medication, washing and cleaning) whilst respecting their independence and allowing my mother to do as much as she can.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kinga Stepien-Bialy, Registered Care Manager at Home Instead Senior Care (East Cheshire) responded to this review on 28 Jun 2016:

Thank you very much for the lovely comments. It is our pleasure to provide the service for this family.

We have received excellent service from Right at Home in Harrow for the last eighteen months since my 90 yr old father, in frail health came to live with us. Carers are reliable, well trained, professional and genuinely caring - a pleasure to have in your home!!!

How likely would you be to recommend Right at Home (Harrow)? Extremely Likely

Management: Good

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I find my carers very professional and prompt. They make me smile.

How likely would you be to recommend Berkshire Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This was the 3rd agency we used for Dad's care needs after 2 disappointing experiences with other agencies. When we met with Right at Home they took the time to listen and it was clear that they really understood Dad's needs and wanted to work with us to provide the care he required. All the carers have been excellent. Professional, friendly, caring and very reliable. Administrative staff have also been excellent. They have always been approachable and really helpful even when we have changed plans at short notice!
We really felt Dad was in good hands at a very difficult time in his life and would have no hesitation in recommending Right at Home.

How likely would you be to recommend Right at Home (Sutton & Epsom)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

My mother was very pleased with the support that she received from the whole team at Clarriots Care. It gave the confidence and support she needed whilst I was away on holiday. It was great how that any new member of the team was introduced by someone my mother had already meet, and she then knew who would be visiting her the next day. Knowing that the team were also able to be called on out of hours was also a big plus. Thanks go to the whole team!

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything is absolutely excellent. We are all very happy with the care provided.

How likely would you be to recommend Home Instead Senior Care (Fareham and Gosport)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is pleased with the level of care provided by a range of staff. Carers are generally punctual. They show respect and a caring attitude and are cheerful and communicative. This has resulted in a pleasant and positive atmosphere.

Pleasing is that if we need to discuss any issue the manager is always available for a personal meeting. She is willing to take suggestions on board and communicate any changes to her team. In addition she keeps us updated via email as we live abroad, but visit on a regular basis.

On several occasions both management and staff have been supportive towards my father despite the fact he is not the person receiving the care.

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Management: Excellent

Value for Money: Don't Know

This was the 3rd agency we used for Dad's care needs after 2 disappointing experiences with other agencies. When we met with Right at Home they took the time to listen and it was clear that they really understood Dad's needs and wanted to work with us to provide the care he required. All the carers have been excellent. Professional, friendly, caring and very reliable. Administrative staff have also been excellent. They have always been approachable and really helpful even when we have changed plans at short notice!
We really felt Dad was in good hands at a very difficult time in his life and would have no hesitation in recommending Right at Home.

How likely would you be to recommend Right at Home (Sutton & Epsom)? Extremely Likely

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All staff of a very high standard which reflects on the management who picks them. Very pleased.

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Management: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good.

How likely would you be to recommend Helping Hands Allcare Ltd? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Elaina Birch, Registered Manager at Helping Hands Allcare Ltd responded to this review on 28 Jun 2016:

Thank you for taking the time to complete our feedback document, your feedback is appreciated.

I find the overall standard very responsive and attentive and particular attention is paid to ensuring continuity of staff and their understanding of the current needs - which now change more frequently!

How likely would you be to recommend Bluebird Care (Southend & Rochford)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

James King, Care Manager at Bluebird Care (Southend & Rochford) responded to this review on 27 Jun 2016:

Many thanks for your review.

Very happy with all carers, all do a good job.

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

I have always found the staff at ENS to be pleasant, helpful and understanding.

How likely would you be to recommend ENS Care & Support? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sally Jones, Registered Manager at ENS Care & Support responded to this review on 29 Jun 2016:

Thank you for your lovely feedback and we are so pleased that you would recommend us to others.

If all Care companies worked to the same standard as Burgundy Care then there would be very few problems left within the industry. I guess we can all dream.

I would have no reservations at all in recommending them to close friends or family.

How likely would you be to recommend Burgundy Care Services Ltd? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Gail Sykes, Managing Director at Burgundy Care Services Ltd responded to this review on 27 Jun 2016:

Thank you so much for your lovely words, I have made sure all the staff involved in the care have seen them. Gail

My mother is pleased with the level of care provided by a range of staff. Carers are generally punctual. They show respect and a caring attitude and are cheerful and communicative. This has resulted in a pleasant and positive atmosphere.

Pleasing is that if we need to discuss any issue the manager is always available for a personal meeting. She is willing to take suggestions on board and communicate any changes to her team. In addition she keeps us updated via email as we live abroad, but visit on a regular basis.

On several occasions both management and staff have been supportive towards my father despite the fact he is not the person receiving the care.

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

If all Care companies worked to the same standard as Burgundy Care then there would be very few problems left within the industry. I guess we can all dream.

I would have no reservations at all in recommending them to close friends or family.

How likely would you be to recommend Burgundy Care Services Ltd? Extremely Likely

Treated with Dignity: Excellent

Gail Sykes, Managing Director at Burgundy Care Services Ltd responded to this review on 27 Jun 2016:

Thank you so much for your lovely words, I have made sure all the staff involved in the care have seen them. Gail