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Latest Reviews Posted

No complaints at all. You couldn't provide a better service. The ladies are splendid.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 26 Sep 2016:

Thank you for providing this review and I'm so pleased to hear that we couldn't do anything more to improve what we are doing! We never rest on our laurels so rest assured we will seek ways to ensure we always meet your needs.

For nearly two years I have been caring for both my parents who were diagnosed with terminal cancer within a few weeks of each other. My parent's wishes were to die at home with as little medical intervention as possible. My sister and I were only able to carry out both parents wishes with the help, care and support from Everycare. Although we became very fond of a few individuals from the organisation, everyone that came to the house genuinely had their heart in their work.

How likely would you be to recommend Everycare (Central Hants) Ltd? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mike Frizzell, Director at Everycare (Central Hants) Ltd responded to this review on 26 Sep 2016:

Thank you for your kind remarks.

I always know who is coming, they are always on time and Home Instead gives me the flexibility I need. My carer is more like a friend to me. She goes out of her way. The homes connection is unsurpassed.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 26 Sep 2016:

Thank you for taking the time to review our service and how wonderful to hear of the relationship you enjoy with your CAREGiver. Companionship is such a vital part of home care.

Mum has been fairly settled since starting with Elite Care Services (UK) Ltd. Although she does complain of having to keep reminding the carers how she likes things. Also, the only main difficulty is that the carers according to my mum (who can be difficult a lot of the time) is that the carers, on entering mums flat and commenting on how tired they are which she takes that they are not really wanting to do tasks for her. She could be taking things out of context and I am aware of that but would perhaps hope that these comments could reduce to stop her making such a big issue of things. This isn't a complaint about the care received.

How likely would you be to recommend Elite Care Services (UK) Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Everycare carers assisted my mother to get washed and dressed on a daily basis until she died a month ago. Over the years she received wonderful care and attention from all her regular carers, all of whom were friendly, compassionate and caring. Although I was very protective of my mother I was happy to trust them with her care.

How likely would you be to recommend Everycare (East Surrey) Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

My father's now moved closer but my brother and I were having to travel hundreds of miles to see him, so we looked to Home Instead to provide company and reassurance when we weren't there. Dad's Home Instead visitors were carefully matched to him and soon he came to call them his friends. Everyone I dealt with was friendly and efficient. The Director and the team were also very flexible. Sometimes we needed somebody to check dad's prescription had been fetched or take him to the doctor and you could depend on Home Instead finding somebody at short notice. No problem changing arrangements at the last minute either. I have recommended Home Instead to friends with parents who don't have great care needs but can use a friendly watchful and dependable visitor.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have nothing but praise for office staff at Amphion - Scunthorpe, especially the carers who have been a godsend to me after surgery and continued help.

How likely would you be to recommend Amphion Home Care Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Nigel Best, General Manager at Amphion Home Care Services Ltd responded to this review on 27 Sep 2016:

Thank you very much for your lovely review!

I am happy with the care workers that come in to see me. They do their best in the time they are given. Everything is ok.

How likely would you be to recommend Manorcourt Homecare (Thurrock)? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

My carers are prompt, always efficient and have taken the time to get to know me and understand my needs and fears. Nothing is too much trouble if it matters to me, it does to them.

How likely would you be to recommend Ethos Care Services? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy with the service provided, (home help) my caregiver is polite, very helpful, on time and nothing is too much trouble. I have a regular caregiver, very happy.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are friendly and helpful, the management likewise are very good at listening to what was needed and tailoring the support given accordingly.

How likely would you be to recommend Heritage Healthcare (Windsor)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

Romola, Director at Heritage Healthcare (Windsor) responded to this review on 26 Sep 2016:

It has been an absolute pleasure to have had the privilege of taking good care of the Dymonds. We are so delighted that you were able to enjoy being one of our special guests at Heritage Healthcare's VIP Tea & Toast event to celebrate HRH's 90th Birthday this year.

Extremely polite and well presented. Always helpful and considerate. Overall care extremely good.
All carers excellent- but have to say a few go far beyond the call of duty.

How likely would you be to recommend Haslemere Homecare Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found that the staff at Eldercare have been more than helpful to any of my needs and since I have come home and my needs have changed, the staff have done everything to help me get back into my home routine again.

How likely would you be to recommend Eldercare (UK) Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All carers have shown great care and compassion towards my grandad, our wishes are always listened to and nothing is ever too much.

How likely would you be to recommend Life-line Care 4 U? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very satisfied with the service in all respects.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is very happy with the service she gets from Right at Home she finds the carers very polite and professional also their time keeping is prompt and if they're running late they phone to let her know and keep her updated which is a great relief to my mother as she does get very stressed when people keep her waiting as she gets confused very quickly. I also find the office management are very polite, friendly, professional and prompt when I've changed my mum's care times. Overall I'm very happy with the service from Right at Home and I would definitely recommend them to friends and family in the future.

How likely would you be to recommend Right At Home (Wimbledon,Putney & Kingston)? Likely

Management: Excellent

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

My mother and father (both in their 90's) wanted to live and be cared for in their own home. Home Counties Carers provided both live in, end of life, care for my father and daily visits to help my mother. The support team at East Horsley were sensitive to our needs and took the time to find the right match for my parents (adjusting to having a live-in carer proved to be a challenge for them). The carers who arrived each day were wonderful - and I learned a lot from them. They were competent, thorough and dedicated to the care of my elderly parents. It was obvious that they enjoyed their work, and valued the support of a small, family run, company. They look after their own staff, as well as the clients. The end result is a very professional service provided by individuals who enjoy their job - which must be very challenging at times but is very much appreciated. Thank you to all at Home Counties Carers who helped to look after my parents, with such kindness, at the end of their lives.

How likely would you be to recommend Home Counties Carers? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Matthew Kalupka, Business Manager at Home Counties Carers responded to this review on 26 Sep 2016:

Hi Chris, thank you for your kind words, I am so pleased we were able to help. Regards Matthew Kalupka

My mother is not the easiest of clients. She has dementia and refuses to go into a care home. Oxford House Community Care attends to her three times daily. The carer gets her out of bed, washes and dresses her. Makes sure she has her hearing aids in then settles her in front of the TV. Gets her breakfast and then makes sure she is comfortable until the carer returns. Mum's eating habits are not the best in as much she would live on jam sandwiches. Her carer knows she likes fried fish from the local fish and chip shop, so she takes the time to call into the shop to collect some fresh cooked fish. She really enjoys this. The carer makes her a jam sandwich for an afternoon snack. A member of the family calls in at teatime and makes her a sandwich (jam) and cake. Finally, early evening, the carer calls to get her into bed and settle her down for the night. Mum has nothing but praise for her carer and it is a comfort for me and my siblings to know that she is being well looked after.

How likely would you be to recommend Oxford House Community Care? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The lady who cleans for me does an excellent job and will willingly help with any small task I ask for help with. I don't want to change her.

Serve also does transport for myself and my husband for hospital or medical visits. The drivers are all helpful.

How likely would you be to recommend Serve? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The carers really have mam's best interest at heart. They are caring and compassionate and give me the peace of mind to be able to go to work during the day. Having consistency is really important for my mum who has advanced dementia. They also do extra homework which helps me too.

How likely would you be to recommend Home Instead Senior Care (Mid Cornwall)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

From the very start of m contacting the agency, I was impressed with their sympathetic and professional manner. They took me through all my options and arranged a visit to our home within days.
the package of care was sensitively discussed and agreed and was fitted around my husband's needs perfectly.
I would use this agency the next time if either for myself or my husband should need it. Very pleased with their caring and reliable service,

How likely would you be to recommend Home Instead Senior Care (Mid Cornwall)? Extremely Likely

Management: Excellent

Value for Money: Satisfactory

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We started using Home Instead when my husband was diagnosed with vascular dementia and Home Instead offered exactly the kind of companion care we needed so that I could carry on with my life and get some respite.
It has been invaluable to keep me well and still getting out knowing my husband was well cared for. The sitters were excellent and kept my husband engaged, safe and happy. I can't thank them all enough.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My carers are really good, I love them to bits, they are very efficient and helpful, and so much more. I couldn't do without them. Lovely girls, so good and they will do anything I ask them. Very friendly and kind to me.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very helpful and happy, always willing to go the extra mile to help.

How likely would you be to recommend CorderCare? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would not manage without care and after all the stories and gossip I have heard I have been so pleased with all my carers. Thank you.

How likely would you be to recommend Nightingales Golden Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent