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Home Instead Senior Care are providing fantastic support and care for my Aunt which is so reassuring to know as I do not live close by. The staff are magnificent and always go the extra mile to ensure my Aunt has what she needs. I would not hesitate to recommend this company to anyone looking for care for their relatives/friends.

How likely would you be to recommend Home Instead Senior Care (Solihull)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am completely happy with the service. My carer is first class she will so anything that I want her to do, I get on so well with her she is si kind and helpful. Caremark are very efficient. Couldn't wish for any better,

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have been using Home Instead for a few months now and as a family, we are so pleased we did. The care shown to my parents is consistently amazing. There is the main carer who sees them very regularly but when they are unable to make it, a different carer is always introduced to my parents first, so it never ends up with a stranger coming in. All the people that have been to my parents have been wonderful.

The difference it has made to my parents is incredible. They have gone from people who did not want carers to looking forward to their arrival every day. It has made my parents more lively and interested in life as well. They were very insular previously and shutting down but the influx of different people other than just the family has been very beneficial to my parents (and me!).

I can wholeheartedly recommend Home Instead if you are looking for great care for your family.

How likely would you be to recommend Home Instead Senior Care (Windsor, Egham and Staines)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Using Home Instead to support our Mum has made such a huge difference to us all. All of the carers are so kind and caring and make a huge difference to Mum's day. She always looks forward to seeing them and enjoys their company as well as the care and home help that they give. It means that we can relax knowing that she has help at the start of the day to get herself ready and the end of the day to settle for the evening. We would be absolutely lost without them and I would recommend them to anyone with a family member who needs support to remain independent and in the comfort of their own home. They are all absolutely fantastic!

How likely would you be to recommend Home Instead Senior Care (Windsor, Egham and Staines)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Bluebird Care was the only agency who didn't turn us away and offered to visit to assess mum so that if they could accommodate us they would. After assessing we took slot they could offer, it turned out to be perfect. They looked after both mum and dad. They listened to our needs and directed us to the correct way of doing things. All carers were very good but when one was not compatible, we did not see her again. Mum's care was tailored to suit her daily needs. The main 2 carers were amazing, both very different in character and personality but equally kind, gentle and extremely compassionate and accommodating. They were very good at explaining and showing us what to do and guiding us every step of the way, arranged extra help when needed so that we didn't have to worry. They are 2nd to none and as a family, we can't sing their praises enough. We have no hesitation recommending them - they are AMAZING!! Thank you so much for allowing mum to live at home, surrounded by her family right to the end.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have been using the services of Right at Home since August 2016.
We found our first contact with the office to be very professional and they have since been very accommodating to any requests that we have made.
We are very happy with the high standard of care provided during the daily visits and we highly recommend the Right at Home team.

How likely would you be to recommend Right at Home (Guildford & Farnham)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Alastair Shanks, MD at Right at Home (Guildford & Farnham) responded to this review on 05 Dec 2016:

Dear GW, thank you for that wonderful feedback, we have been very happy to be able to support you and your husband. Best wishes, Alastair

This is my mum's first experience of needing home care. She is 81-year-old and it has not been easy for her to relinquish her independence and accept she needs help. On her GP's advice, she agreed to try carer support twice daily. What a relief to find Home Instead.
From my first enquiry, I have been very impressed and highly satisfied with the company. Everyone has been polite, efficient, professional, understanding and genuinely caring.
Striking attributes of Home Instead that go above other care agencies include:
- A small group of regular carers who my mum relates to and trusts. My mum says "all the carers are lovely" and "will do anything to help".
- All carers have been introduced to my parents (no strange carers simply turning up).
- Carers are unfailingly punctual.
- Carers come at the times my mum chose (not simply when the agency can fit them in).
- Excellent communication between the office and myself.
I feel completely confident in this care agency and would not hesitate to recommend.

How likely would you be to recommend Home Instead Senior Care (Redditch and Bromsgrove)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Anne Dixon-Dunn, MD at Home Instead Senior Care (Redditch and Bromsgrove) responded to this review on 05 Dec 2016:

Thank you so much for this wonderful feedback. It's great to hear that both Mum and yourself are happy. As you know, we very hard to provide a truly exceptional service and employ only staff who we believe can help us do this.

The team of ladies attending my wife are excellent and she is quite comfortable with them when dealing with her personal needs. I have found them very pleasant and helpful. I am able to leave them with my wife whilst I might go shopping etc, fully confident that she is in safe hands. We have both found their friendship to us very helpful at difficult times. Well done to all of them.

How likely would you be to recommend Home Instead Senior Care (Market Harborough, Corby & Rutland)? Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Great company, deal with any concerns quickly. Most carers great, reliable and friendly.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Good

I am very satisfied with all the carers I have. They do everything I ask them to do such as hoover and washing. The meals are always prepared satisfactorily. I can recommend them.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Carers are friendly, helpful and flexible. They help me and go an extra mile.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The carers are caring, make me feel good and they are very confident.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very helpful and caring team from the carers through to management. Dads care needs, both physically and emotionally, are priority and Bluebird are very engaging in working together with everyone, with dad's thoughts and wishes firstly to ensure that his needs are met. Communication is great and dad's care and attention is the first priority.

How likely would you be to recommend Bluebird Care (Wakefield)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Narinder Gill, Director at Bluebird Care (Wakefield) responded to this review on 04 Dec 2016:

Thank you Sarah for your wonderful comments and positive feedback.
All our staff are trained to the highest standard to ensure that they provide personalised care and support.
It is always a pleasure to read that communication is focussed on the right things and that your dad's needs are being met. Thank you

After a few false starts with other care agencies, we found Home Instead. At last we had a company that provided carers that actually cared! Right from the start the professionalism shown and the in-depth way they researched my parent's needs, made my husband and I feel very safe and secure with the choice we'd made. We have had to make regular adjustments to the care required as my parent's health deteriorated, and Home Instead have always been ready to work with us to provide what was necessary. The staff are very knowledgeable about the needs of the elderly and have been an invaluable source of information and advice. As for a lot of people, this may be the first time that they've been responsible for the care of a relative. Rapport was quickly established, with my parents now looking forward to the daily interaction with their carers. It's lovely to see how their lives have been enriched by having the help rather than finding it a negative experience. No hesitation in recommending.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since we've used Home Instead care for the past 9 months, we have been completely satisfied with all aspects of care given to my father. The carers are all happy caring with a huge dedication towards their jobs. We would have no hesitation in recommending them. A very professional team.
Thank you all.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy with the carers. They work very hard and will do anything I request. They put themselves out to take me to doctors appointments and hospital. They are one in a million. They have helped me tremendously.
They are the best!

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Having considered three agencies to provide care for my wife I finally chose Abbey after discussing her needs with the principal. I was also in contact with another past client who used Abbey who was pleased with the care and attention given to a relative. After three months of using the service, I and my wife are more than satisfied with the continuity of the allocated carer and care quality. I would have no hesitation in recommending them.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very good service and satisfied with the company

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father is 91 and moved in with my family in September. Home Instead help him with personal care twice a day, am and pm. Our caregivers are all really lovely people, who always treat dad with respect and thoughtful care. He enjoys their company and because they stay for an hour it means they have time to chat and help dad without rushing him. They are never late and if they haven't finished on time they don't quibble about leaving bang on the hour. They are very considerate when they arrive, fitting around our sometimes chaotic family home! From my point of view I really appreciate the support I get from head office. It's great to have knowledgeable people at the end of the phone if I need to discuss a concern regarding dad. Their attention to detail regarding following medical staff's instructions regarding the application of creams and support stockings etc has been very impressive. There are so many care companies it's tricky knowing who to pick. I am so glad I chose Home Instead.

How likely would you be to recommend Home Instead Senior Care (North Oxfordshire)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I shall be forever grateful to the carers of Somerset Care Community (Hampshire and Surrey) branch for my recent treatment from them. After a fall at home, my carer insisted I be rushed to the hospital for an x-ray and so quickly, I would have almost certainly died from the amount of poison found in my right hip by the surgeon attempting an emergency hip replacement. After a lengthy treatment with antibiotics and successful hip replacement, I was released home and allocated further treatment from Somerset Care. The kind, cheerful and very professional care I received from the carers has helped me to speedily reach a position where I can look after myself. I thoroughly recommend the Somerset Care team to anyone needing home medical care and assistance and my experience questions the recent spate of bad reports home care organisations have received from the media.

How likely would you be to recommend Somerset Care Community (Hampshire and Surrey)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Above all one particular carer is excellent:
He alone is worth the fee.
The office staff all helpful and informative.
All carers are friendly but in terms of hard work and common sense as before, my mum's carer is above and beyond.

How likely would you be to recommend Risborough Carers Ltd? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

At the end of a stressful rehab period, the family were given a week to organise 24-hour live-in care for my mother after her stroke. Main problems were very poor balance, falls, poor sight, and memory. I contacted Promedica24 who visited to assess a day later with care starting on the Friday, only five days. The manager who assessed listened to everything that was said recording the conversation almost word for word in the care plan.

Both the carers she has had so far have been kind and caring and have set our minds at rest as we live away. It is never easy having a stranger in the house and both Nancy and the carer managed to overcome any difficulties, including language. Both Polish carers spoke good English, she sometimes found the accent problematical. The house is kept clean and tidy with good communication between family, carers and Promedica24 office.

If it were not for Promedica's so far excellent service she would have had to go to a nursing home.

How likely would you be to recommend Promedica24? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tibor D, Regional Partner at Promedica24 responded to this review on 30 Nov 2016:

Thank you very much for your kind words. Your mum is a lovely lady, the carers enjoy being there looking after her.

First class service for my Dad that went over time from 2 support visits a day, eventually ending up at 24/7 care as his needs evolved over time. All staff were professional, knowledgeable and caring.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our caregiver is very good, she goes that extra mile.

How likely would you be to recommend Home Instead Senior Care (Liverpool Central & North)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been impressed by the service provided and I find the staff very sympathetic, and ready to respond to requests. They have drawn my attention to the need for further equipment so as to make the patient's life easier.

How likely would you be to recommend Nash Homecare? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent