Due to our exciting growth plans, we are seeking applications from strong candidates to apply for our Senior Homecare Staff Allocation Officer vacancy, based in our busy Plymouth branch.
You will be providing a professional service to both our clients and our homecare and healthcare professionals by co-ordinating and matching their skills to fill staff booking requirements. It's an exciting role, and no two days are the same. We're looking for someone who is motivated, driven to succeed and above all, has experience in healthcare or homecare. Your experience and skills are really important to us, so if you have experience as a Senior Healthcare Assistant, or as an Administrator in a homecare setting, or have worked in a supervisory role in a healthcare setting, you are just who we are looking for.
Great jobs like this don't come around that often, so make sure you apply now!
Job Title: Senior Homecare Staff Allocation Officer
Reporting to: Business Centre Manager
Salary: £16,000 - £18,000 DOE plus potential of £2,000 bonus.
Purpose of role
To provide a professional and responsive service to homecare clients employees by effectively co-ordinating and matching work to skilled and trained staff; in addition to supporting the homecare team and business centre manager in running an effective and efficient operation.
Business Centre Manager
Senior Homecare Staff Allocation Officer
Professionally respond to all incoming business enquiries ensuring every potential referral is recorded and promptly forwarded to senior management for assessment (this is without exception).
Work as part of team to promote the Newcross Brand, and to actively sell, develop and look for opportunities to develop the Homecare Business
Work as part of team to ensure all Homecare processes are followed and adhered to in line with our Quality Assurance policy and to meet current regulation and legislation.
Greet and assist any homecare visitors to the office ensuring a professional, smart and positive approach is followed at all time.
Assist in the recruitment of new homecarers by working as part of the team to share information, process recruitment paperwork, meet and greet potential new employees and promote the benefits of working with Newcross
Carry out Homecare interviews of potential new staff
Effectively schedule home care staff to ensure homecare client receive appropriately skill carers and participate in the re-assessment of clients where required.
Arrange client visits and manage Business Centre diary
Development of Homecare and Healthcare Staff.
Accurately record data onto Company computer systems and manage computer based records and bookings in a confidential manner. In particular, paying special attention to ensure the central support team have accurate and up to date information on our booking system to deal with a homecare emergency 'out of hours'
Effectively process all homecare staff timesheets and follow through any queries highlighted by the payroll or HR team.
Generate reports on a weekly and monthly basis as required (in particular HR reports)
Own & manage the process of creating staff rota's via the Booking system. Effectively amend rotas as and when changes are required.
All Business Centre staff are required to work as a team to meet the overall values and objectives of Newcross
Previous homecare or rota management experience
Previous sales experience
Good standard of general education
2+ years administration experience
Competent user MS Office
Self Starter with high personal energy
High Level Customer Service skills
Excellent Team Player, naturally helpful
Good time management skills
Previous experience in a Quality-working environment
Previous recruitment experience
NVQ Level 3 in Healthcare