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New vision and stronger role for mental health nurses
Date of article: 09-May-12
Article By: Norfolk & Suffolk NHS
A new three year strategy to enhance, develop and support learning disability and mental health nursing in Norfolk and Suffolk is set to be launched at a special event in Diss on Friday, 11 May. The event will be attended by 100 nurses from across the two counties.
The visionary document recognises nurses as the largest and most influential professional group working within Norfolk and Suffolk NHS Foundation Trust. It provides a framework to help nurses focus on the important issues that will enable them to provide safe and effective care.
Director of nursing, patient safety and quality, Roz Brooks, said: “The new nursing strategy will support and strengthen the roles of nurses within the Trust to ensure we continue to deliver compassionate, high quality care in new ways during the challenging times ahead.”
The core ambition is to deliver excellent nursing care and ensure the needs of service users are at the heart of everything nurses do.
The document sets out a nursing pledge: “At Norfolk and Suffolk Foundation NHS Trust, we believe that nursing means treating all people with dignity and respect; caring with compassion and protecting the most vulnerable. This upholds our commitment to providing person centred expert care, resulting in the best possible outcomes and experience for everyone who uses our services.”
The document will be launched at a conference which includes distinguished speakers from the Royal College of Nursing – Tom Stanford, Nursing and Midwifery Council – Lindsey Mallard, University of East Anglia – Professor Richard Gray and speakers from other NHS organisations around the region.
As part of its commitment to improving quality, the Trust promises to:
• Listen to service users’ views about the help they need, talking about and developing their care plan with them and giving them a copy
• Talk with them about their treatment choices, including any medication they take and giving them information about possible side effects
• Tell them the name of their care coordinator and who to contact for help out of hours
• Listen to relatives and carers and encourage service users to involve them in their care. The vision will be delivered through eight key activities:
• Bringing clarity to quality
• Measuring quality
• Publishing quality performance
• Recognising and rewarding quality
• Instigating leadership for quality
• Safeguarding quality
• Staying ahead
• Supporting nurses to deliver quality
Quality is seen from the service user’s perspective, encompassing how safe the treatment will be; what the experience will be like and how effective treatment will be. Nurses will be expected to treat all service users and carers with kindness and sensitivity and with a positive attitude and respect their culture and diversity. They will respect and promote the rights of service users when making decisions and choices.
To promote safety, nurses will be expected to challenge poor practice, attitudes and behaviour and escalate areas of concern, recognising that failure to do so is as culpable as poor practice itself.
To ensure the effectiveness of treatment nurses will ensure care and treatment is provided in line with contemporary evidence-based practice and innovative models of care. They will maximise their role in health and wellbeing.
The essence of nursing care is seen as getting to know and value individuals through effective assessment, finding out how they want to be cared for and providing care that ensures their dignity and respect is maintained.