Nursing Agencies in the UK providing Nursing Care & Nurses

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The owner, manager and the carers I have met from First Call Nursing Agency have all been of an exceptionally high standard. My friend was not always the easiest of clients and her house was a difficult one to work in, but the First Call Nursing Agency team were lovely. While all very different characters they all showed infinite kindness, warmth and patience with my friend. They all brought a sense of humour to their work, were very practical, reliable and professional at all times - often doing more than was required of them and always treating her with respect and dignity. My friend became very fond of them and they certainly made the last months of her life a lot more comfortable than they would have been.

Having had experience of other agencies in another part of the country, I can not recommend them highly enough.

How likely would you be to recommend First Call Nursing Agency? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

This company provides an excellent care and support service for my husband. I feel totally confident, leaving the person I love in their care while I have a break. The 2 carers my husband has, give him various care needs and maintain his dignity at all times. He finds the carers friendly and easy to talk to. The high quality of care and support is also found in the office staff and management as they review his needs and care plan on a regular basis. Also the charges for the care and expertise is of excellent value. I would recommend this company 110%.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I cannot recommend Prestige Nursing highly enough. Both my brother and I live out of the country. Prestige worked with us to find a care plan suitable for our parents taking time to discuss this with us and upgrade it when necessary. They were always easy to contact and willing to help. The nurses that came to the home were caring and committed. Both my parents were very fond of them. I will be forever grateful to them for giving the care I was unable to provide.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent. Pleasant, well trained carers who arrive on time. If delayed by another client we get a phone call. Extremely caring and reliable, clean and trustworthy.

How likely would you be to recommend Prestige Nursing + Care (Redhill)? Extremely Likely

Management: Excellent

Value for Money: Satisfactory

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My review, I was treated in an honest way and treated with upmost respect.

How likely would you be to recommend Nurse Plus (Canterbury)? Extremely Likely

Management: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Polite, carried out work in care plan.

Management: Satisfactory

Value for Money: Satisfactory

Care / Support: Satisfactory

Staff: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

Very happy with all my night carers.

How likely would you be to recommend Interserve Healthcare (Portsmouth)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All the carers are most helpful and understanding of the various individual problems of each person. I would gladly recommend them to anyone for their kindness and consideration. They're always anxious to know if there is anything more they can do for you. The office staff also let you know about any changes in personnel and times, and if the carer is running a bit late, which settles your mind.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

My mother has complex needs which are clearly laid out in the 'Care, Risk and Task Plans'. Increasingly we are discovering that much of the 1 hour morning visits is not delivering even 25% of the agreed tasks. When we raise the issue there is some improvement for a few days and then a rapid decline of service. Management are aware of our concerns but appear to be unable to improve the service. Some of the carers are very good but these are employed on the 1/2 hour evening visit where less tasks are scheduled. A recent oversight resulted in a potentially risky situation which was averted (just) by a family visit.

How likely would you be to recommend Nurse Plus (Southampton)? Unlikely

Management: Good

Value for Money: Poor

Care / Support: Poor

Staff: Satisfactory

Overall Standard: Poor

Treated with Dignity: Satisfactory

Sian, Branch Manager at Nurse Plus (Southampton) responded to this review on 16 Sep 2015:

This review was created before we had a meeting with the service user's son and he highlighted his concerns to us. Upon receiving this information we immediately reviewed the care package and the carer in question was removed. We introduced a new carer to the package who has proved to be very proactive in ensuring the service user receives the agreed care and support as agreed by the family. All reviews/meetings since have been positive.

We are extremely happy with this agency. Their carers are compassionate, caring and very helpful, They not only care about their patients but also the relatives and always checking to make sure we are happy or if we have any concerns.

How likely would you be to recommend Nurse Plus (Bournemouth)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Satisfactory.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Early days! Not yet a fortnight. First impressions good! Clean, efficient and obliging carers.

How likely would you be to recommend Nurse Plus (Southampton)? Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The co-ordinators do their best to supply the same carer for my wife who has Alzheimer's. The carers are very conscious of her needs and I am satisfied with their skills etc.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Have always had very good service from Nurse Plus, friendly, caring, professional staff. Great care to make clients feel at ease, very helpful and always showed respect to my mum.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother, aged 83, has been looked after by the carers at Nurse Plus for a year. My mother is not the easiest person to get on with and the carers have been very kind, helpful and given her the professional care she has needed and they all have done things for her that wasn't on their jobs to do. The carers at Nurse Plus all do think beyond the call of duty. I am a carer myself so know when I see professional care being done, as I live in Cornwall the office at Nurse Plus have been keeping me updated as to mums health and being. I would recommend this agency to anyone that wants professional carers and they do care, it's not just "a job" to the carers at Nurse Plus, well done them.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Have had no complaints about the service, the staff always friendly and helpful, am always informed if staff member is going to be late from the office.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Most of the carers are very kind and helpful, also cheerful, they are like friends.

How likely would you be to recommend Nurse Plus (Southampton)? Likely

Management: Good

Value for Money: Good

Care / Support: Satisfactory

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Everything seems to be satisfactory, and they are very helpful in looking after Mum.

How likely would you be to recommend Nurse Plus (Canterbury)? Extremely Likely

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

So far the service from All -care, since March 2015 has been very mixed, we have had 15 late calls in the morning, of which 5 have been very late. So far this week we have not received a booking details sheet.

How likely would you be to recommend All Care (GB) Ltd? Neither Unlikely or Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Good

Staff: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Good

Senior care services is well structured friendly nursing agency which provides registered nurses and carers on short notice or long term basis. They provide transport for all their staff members taking into account that Hampshire is very big area. They also provide training for those who are new to care and wants to join care industry, and all their staff members are DBS checked. Even for those who want to refresh their moving and handling all other care qualifications they will provide the training for you.

How likely would you be to recommend Senior Care Services? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been happy with the care my husband receives. The consistency of care has been very good. I would recommend them to people.

Management: Good

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Martlets Hospice is a charity tun hospice, for terminally ill patients, not only do they care for the patients but also the relatives are looked after as well during the period of the residents stay, also after care and support is also provided such as counseling.
A hospice of such a high standard all round, I do not have any hesitation in recommending to anyone.

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Managers of care were well-organised, helpful, polite, and always caring, aware of my mother's needs. Care was well tailored, intuitive, professional, and showed perfect insight into the requirements of my mother's needs.

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

A very good reliable agency whose support staff provide excellent services.

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Whenever I have needed cover for staff sickness I have found that they have always tried to meet the needs of my residents and sent the appropriate member of staff. The management is always friendly and helpful.

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Excellent