Caremark in Tyne & Wear | 1 Home Care Provider

Review of
Caremark Newcastle
from D A (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Caremark have been a constant for my mum since she started to need home care. The continuity of staff, professionalism and care from the team of carers, co-ordinating staff and management has been exceptional. Indeed without their concern and support she would never be able to stay in her own home and

for that I am forever grateful.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are delighted to hear that you are pleased with the Care and support your Mum is receiving from our Care Team. We will strive to continue to provide her the excellent care she needs, to enable her to remain in the comfort of her own home. We also appreciate your comments about our staff Team. Best wishes.

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Review of
Caremark Newcastle
from C S (Husband of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Caremark Newcastle arranged the care for my wife to help us organise Christmas shopping/days out by changing times to suit our needs. They were happy to accommodate being early in morning so we could go away to visit relatives.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are delighted to know that you are pleased with the care we are providing for your loved one. Thank you for the feedback.

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Review of
Caremark Newcastle
from L A (Sister of Client) published on 18 February 2025

Submitted via Website • Report

Overall Experience

I am carer and sister for my sister who has complex needs and is totally wheelchair bound. I have had many companies in to look after my sister over the years but it has never worked. I have been with this company for 1 year who are absolutely amazing from the manager to the coordinator and the staff

they have put in to care for my sister. The office staff are always there to answer any queries and help the best way they can which is the way it should be. The care staff they put in, you can tell have all had the best training, unlike previous companies I have been with. Just an amazing company all in all. So happy to be with this company.

Reply from Patricia Eseonu, Director at Caremark Newcastle

Thank you for your nice feedback. We are very delighted to know that you are very pleased with the care and support we are providing for your sister.

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Review of
Caremark Newcastle
from Diane H (Wife of Client) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

We are very happy with the care received by Caremark. Carers are all lovely and helpful.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are very pleased to know that you are happy with the care your husband is receiving from our team.

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Review of
Caremark Newcastle
from Kirsti B (Daughter of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My father really didn't want carers, he felt that they would be an intrusion in his life and in his home. However, a lady came to see him. She listened to his concerns and needs and put him at ease. The carers have been amazing, from the very outset, they worked with Dad to make sure he was comfortable

with them being in his home. They are kind, caring and thoughtful. Dad thinks the world of them as do I and we couldn't do without them. They give me so much peace of mind, so when I'm not with Dad, I know that he is fine and being well looked after. Caremark is an outstanding care provider, I can't rate them highly enough.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are very delighted to know that your dad is very happy with the care we are providing for him. Thank you very much for your kind comment about Caremark Newcastle.

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Review of
Caremark Newcastle
from C O (Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience

I have been with Caremark since September 2023, and I can say with all honesty that the company/staff go above and beyond to make sure the best care is being provided. Nothing is too much. The care coordinator whilst sorting the rota goes out of her way to make sure service users get the same carers

every week which makes us all feel relaxed.
The care staff/office staff/managers are so compassionate efficient happy and most importantly reliable.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are very pleased to know that you think very highly of our Staff team. We appreciate your review.

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Review of
Caremark Newcastle
from S D (Daughter of Client) published on 10 April 2024

Submitted via Website • Report

Overall Experience

My dad had support and assistance with personal care from Caremark following a stroke last year.
From the outset the carer was incredibly helpful in setting the package up, assessing my dad’s needs and providing carers who were the best fit for him. She was very responsive throughout the time that

Caremark were providing his care, undertaking regular assessments and meetings with my parents and myself. The carer was always happy to listen to any issues and take steps to address them.
The staff who helped my dad were all lovely lads, really personable, polite, helpful and a credit to Caremark. They were always cheerful and both my parents got on well with them all. Following some time in hospital earlier this year my dad has now moved into a residential facility. We were all sad that this meant that he wouldn’t have the lads helping him any longer.
I am extremely grateful to the whole team for the care and support that they provided to my dad during his time with Caremark, thank you.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are very delighted to hear that your dad had a great experience with the care we provided for him during his time with us. We wish him all the best for the future.

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Review of
Caremark Newcastle
from Amy W (Granddaughter of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Girls who help look after my grandma are lovely and very friendly, she is very happy with them. They are happy to help her with anything she needs and they also sit and chat with her, giving her a bit of company and are helping build her confidence back up.

Reply from Patricia Eseonu, Director at Caremark Newcastle

Thank you very much. We are delighted to hear that your grandma is happy with her carers. We are also very pleased to know that we are helping her build back her confidence.

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Review of
Caremark Newcastle
from Kevin M (Son of Client) published on 15 September 2023

Submitted via Website • Report

Overall Experience

This was the last time my dad was a customer. We had good care, but it was getting to the stage where he needed 24 hour care. Unfortunately, he had a fall early in the morning, but one of the staff came in at breakfast time and phoned for an ambulance.

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Review of
Caremark Newcastle
from Irene D (Daughter of Client) published on 1 September 2023

Submitted via Website • Report

Overall Experience

We have used Caremark as a sitting service since January 2023 and continue to do so. Staff are polite and attentive to my mum's individual needs. They engage with her and involve her in bedside activities like games etc. but also recognise when she is less able to be involved as her condition is so

variable. Caremark has been great in providing continuity of care with the same staff visiting on most occasions. This has allowed mum to get to know them and feel comfortable and allows the carer to really get to know my mum, her likes and dislikes. They assist me when necessary in Mum's physical care. I have been very happy with the service provided. They are also responsive to my needs and have been flexible and accommodating where possible when I have needed to change sitting days.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are pleased to know that you are happy with the support our Care team has been providing for your mum.
We appreciate your kind words.

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Review of
Caremark Newcastle
from Kim M (Friend of Client) published on 16 August 2023

Submitted via Website • Report

Overall Experience

Caremark has been a blessing to my friend. The care staff are very caring and the office staff are supportive, the lady goes out of her way to help. Would recommend 100%.
Well done to you all and thank you so much for what you do.

Reply from Patricia Eseonu, Director at Caremark Newcastle

Thank you very much for your kind words. We are delighted to know that you are satisfied with the care we are providing for your friend.

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Review of
Caremark Newcastle
from Judith C (Daughter of Client) published on 16 August 2023

Submitted via Website • Report

Overall Experience

The service Caremark has provided my family is exceptional. I was unsure about having carers in for my mum, but they are actually a joy and have allayed all my fears of this type of service. My mum's demeanour changes when they arrive, and she smiles and chats to them as if they are old friends. This

is a difficult time for my family, and especially my ninety-three-year-old father, but the support we have had, not only from the carers, but the management team as well is outstanding. Nothing is a problem for them. They are professional and compassionate, a team to be proud of.

Reply from Patricia Eseonu, Director at Caremark Newcastle

Thank you for your kind words. We are pleased to know that you are very happy with the care our team is providing for your mum.

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Review of
Caremark Newcastle
from S H (Daughter of Client) published on 1 December 2022

Submitted via Website • Report

Overall Experience

The staff and management of Care Mark are professional and approachable. They have provided training to new staff to ensure they have the skills to care for my Mother who has complex health needs.
Any issue raised is acted on immediately and the manager shows excellent leadership skills. The staff

speak highly of her and feel well supported and I think this is reflected in the level of care they provide. Nothing is too much trouble for them.

Reply from Patricia Eseonu, Director at Caremark Newcastle

Thank you very much for your kind comments. We are very pleased to hear that you are very happy with the level of care and professionalism with which we are providing care for your mum.

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Review of
Caremark Newcastle
from Robert S (Husband of Client) published on 6 June 2022

Submitted via Postal Card • Report

Overall Experience

The staff are cheerful, conversational and communicative. In our care, where the client has aphasia, conversation is important and good therapy. The staff are prompt in advising on possible or arising health problems. They cooperate very well with district nurses and other visiting NHS health operatives.

The client and partner are well satisfied with the service provided.

Reply from Patricia Eseonu, Director at Caremark Newcastle

We are delighted to know you were very pleased with the care our team Provided for your loved one.

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Review of
Caremark Newcastle
from Catherine H (Client) assisted by family/friend published on 7 January 2022

Submitted via Postal Card • Report

Overall Experience

The ladies I see are very good, I like that I get the same care workers week in week out. I am happy with my care from Caremark.

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Review of
Caremark Newcastle
from Margaret S (Wife of Client) published on 26 October 2021

Submitted via Postal Card • Report

Overall Experience

Myself and the family found the service you provided, looking after my husband, first-class, you treated him with dignity and affection. You were a wonderful help and support to me at a time that I really needed it. We thought of you all as friends and would like to thank you very much for the care

you gave us.

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Home Care Provider Owned by Caremark in Tyne & Wear

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Caremark Reviews in Tyne & Wear (16)

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