Radfield Home Care in Cheshire | 1 Home Care Provider

Review of
Radfield Home Care Chester & Ellesmere Port
from A M (Son of Client) published on 14 August 2025

Submitted via Website • Report

Overall Experience

Radfield Chester is the 3rd home care provider my mother has tried. It was a great relief to finally find an excellent, safe and flexible service. My mother is delighted with the care and services she has received and it is obvious the company is well managed. She is very happy with the carers themselves

and wants to thank Radfield. Other providers promised a lot then didn't deliver the basics. There is a reason Radfield is rated outstanding.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. Your mum's care is very important to us, and we are so pleased that it has made her feel safe and happy in her home. We always pride ourselves in providing person-centred care and getting the right match with your mum and her care professionals. If we can ever do any more for your mum, then you only have to ask. I will forward your kind review to all staff involved. Thank you

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Review of
Radfield Home Care Chester & Ellesmere Port
from Joy R (Daughter of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience

The staff our outstanding in all they do to help my mum - from organising visit rotas to include the carers that mum is most comfortable and happy with to the carers themselves who really do care. They work so hard and are so kind, patient, caring and encouraging with mum. As a family, it's such a

relief that there's reliable, caring, very professional and able people that we can trust to take care of mum, to help fulfil her wish to remain in her own home. It's a great support for us too. The weekly day centre visit has been a great success too, an invaluable lifeline for mum to go out and have fun and meet new people of her own age.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your excellent review. Your mum is such a character and we all love seeing her at the day centre each week. The care professionals who visit her at home also love to spend time with her. We always aim to support the whole family and deliver person-centred care to the client to enable them to live their best lives. I will pass on your review to all of the care professionals and staff. Thank you

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Review of
Radfield Home Care Chester & Ellesmere Port
from Sandra K (Daughter of Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience

I wiould not of coped ,looking after my dad without the help and support of Radfield carers , my dad was able to remain at his own home for a little longer , due to the carers help , they were all friendly and professional at all times , my dad built a good rapport with them all nothing was too much

trouble for them , if we had a hospital appointment , they would change there calls to help us out , and come at times to suit and help us , at 24 hours notice , I would highly recommend Radfield carers to anyone , I can't thank them enough

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for the amazing review. Your dad is a lovely man, and it has been a pleasure helping him to remain at home for longer. His presence at the day centre is also greatly missed. He really has a great character, and everyone enjoyed him bringing his guitar in and playing to them. We wish your dad all the best, and if you ever need us for anything, please do get in touch. I will pass on your great review to the care professionals.

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Review of
Radfield Home Care Chester & Ellesmere Port
from V P (Wife of Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Things are going well with the package and my husband is now very familiar with the carers. He is happy to be left with them and they engage brilliantly with him. The carers are also extremely helpful and it is a pleasure to see them.

Thank you and the carers for the service you are providing.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We are very pleased that you are happy with the package of care for your husband, and if there is ever anything else we can do for you or your husband, you only have to ask. Person-centred care is always what we try our best to achieve. I will pass on your review to the care professionals. Thank you

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Review of
Radfield Home Care Chester & Ellesmere Port
from Angela F (Daughter of Client) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

It was with some trepidation I decided to employ a care company to help me care for my dad at home. I was recommended, by my GP, Radfield. After looking after him for 6 years on my own, I was worried about the care he would receive. However, Radfield have been amazing they have never let me down, always

on time. They treat my dad with the upmost care. If there was a box for outstanding, I would happily tick this box. They also look after the family too with a hug and a listening ear when you are struggling yourself with fatigue and worry. They simply care, it's not just a job!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your amazing review. Your review will mean a lot to everyone of our care professionals that visit your dad. We pride ourselves in person centred care and we always try to go above and beyond for every one of our clients to ensure they can live their best lives possible. I will pass on your kind words to all of our Radfield family.

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Review of
Radfield Home Care Chester & Ellesmere Port
from J E (Client) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

My regular carers are all very good at the job.
Some can be described as exceedingly good. The more often they come, the more they know the routine.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. I will arrange a meeting to come and see you personally to try and resolve any issues that you have. It is very important at Radfield home care that our clients all have the best experience possible.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Margaret T (Wife of Client) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Radfield Home Care are a reliable company. The carers that come to help my husband are reliable, trustworthy and kind. My husband receives catheter care help twice daily. This service is done most efficiently with rare exceptions. On the whole the carers come within the half hour time slot with occasional

exceptions beyond their control. The carers always ask if there is anything else they can do to help.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. All of our reviews are very important to us and we try to learn from anything that you don't consider to be 5 star. If there is anything at all that we could do for you then please give us a call and we will do what we can. You have written us a lovely review and I will pass this on to your husbands care professionals.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Kathleen B (Daughter of Client) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

My experience has been excellent in the care and experience so far.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. Your care is very important to us and we are happy that you are pleased with the service we are providing for you. If you ever need or want anything please do not hesitate to ask us. I will pass your kind review on to your care professionals.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Sheila N (Client) published on 29 April 2025

Submitted via Website • Report

Overall Experience

They listened and noted our needs and put together a care plan to meet those needs precisely.
The care assistant was beyond helpful. She exceeded all our expectations in every way as well as being very supportive.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for a lovely review. It is always our aim to create a person centred care plan and always go above and beyond where possible. I will ensure to pass on your review to your care professional.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Dorothy I (Wife of Client) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Being in the need for some form of help and support following a medical diagnosis of dementia, we were recommend by someone with a medical back ground to contact Radfield Home Care. We have been with them now for 5 months and can't fault the care and support they provide. The organisation is very professional

and well organised. Carers are trained to treat clients professionally and with a friendly manner. The unexpected additions such as acknowledging public holidays and personal anniversaries, though not expected, have been so appreciated. We are not just seen as customers Radfield more than live up to their reputation as a Care Company.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your very kind review. I will pass on your lovely message to our care professionals and office staff. We take the care of everyone very seriously and always try our utmost to deliver a service that goes above and beyond the call of the everyday duties.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Beryl M (Client) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Good

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. You have been with us now for nearly 3 years and we are so happy that you have been satisfied with our service. You have always had a small team of care professionals and we know you have built up good relationships.

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Review of
Radfield Home Care Chester & Ellesmere Port
from M C (Client) assisted by family/friend published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

A lovely day lots to do and new people to meet, Lunch was excellent

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

We are so happy that you have enjoyed coming to our day centre. It is great that you come every session and have built new friendships and are a very valued member of the group. It is always a pleasure to see you.

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Review of
Radfield Home Care Chester & Ellesmere Port
from D S (Client) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Everybody I speak to are all very courteous whether on the phone or face to face, very helpful people. Would recommend them to everybody.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your very kind review. I am very pleased that you are happy with your care professionals and if there is ever anything else we can do for you please do not hesitate to ask.

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Review of
Radfield Home Care Chester & Ellesmere Port
from D H (Husband of Client) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall care provided has been very good. All carers have been patient kind and sympathetic, treating the service user with dignity. Some of the carers have been consistently excellent, going the 'extra mile' in service provision. We have been particularly impressed that no appointments for care provisions

have been missed, despite difficult winter weather conditions, traffic and vehicle problems. We feel we have been fortunate to have received such an efficient and professional service at a very difficult time for us.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We always strive to achieve our clients feeling safe and secure in their own homes with the confidence that we will always turn up at the times we agree no matter what the weather. I am very happy that you are satisfied with the service we provide for you and if there is ever anything else we can do for you then please do not hesitate to ask.

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Review of
Radfield Home Care Chester & Ellesmere Port
from A S (Husband of Client) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Since my wife has been receiving care and help (from lovely staff) I am much more relaxed and at ease with daily life.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your review. We are glad that we can take some of the daily pressures off of you in supporting your wife. If we can ever do anything else please do not hesitate to contact us.

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Review of
Radfield Home Care Chester & Ellesmere Port
from D O (Daughter of Client) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

I couldn't wish for better care and attention given to my mum on a daily basis, they come in with welcoming smiles and always on time. This caring nature is also seen through office staff I sometimes contact and managers who visit to review how her care is going. Just recently my mum had a fall and

had time in hospital- on returning home we received tremendous support and extra support which was needed. We appreciate everything they do and their humour in making my mum comfortable and happy. They assist my mum with showering, getting dressed, choosing clothes, cleaning ensuite and bedroom area and they let me know when supplies get low. Radfield Chester is a caring organisation with happy staff, great teamwork and would recommend them.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for this fantastic review. Looking after your mum is a privilege and pleasure to us all. Providing support to your mum when she needed that bit extra is what we always aim to do. Caring for someone changes and we are always here to accommodate however we can to ensure the best possible person centred care.

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Review of
Radfield Home Care Chester & Ellesmere Port
from L C (Daughter of Client) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Radfield's care and empathy shwon towards my mum over the past 4 months has been heartwarming. We have asked for changes to services, add ons etc. all accomodated.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We always aim to accommodate the changes that are required when looking after someone as we know this can change frequently. It is a pleasure to be able to look after your mum and give her the best care that she deserves.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Elizabeth G (Daughter of Client) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Radfield's carers have provided an excellent support service to my mum, who has vascular dementia. They have sensitively supported her with personal care with both empathy and kindness, thereby preserving her dignity.
They have also accommodated changes or additional requests at short notice. I can't

praise the staff or management enough!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review it really is much appreciated. The care for your mum has been our pleasure and we understand how difficult it is for families having to deal with dementia. I will ensure to pass on your kind comments to all staff.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Rosemary P (Client) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My regular carer is excellent and we've become good friends. She gets everything done efficiently and with plenty of chat! When she is away the replacement carer is also very good.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We do aim to always give you the one regular care professional as we know how important it is to build relationships.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Brenda S (Wife of Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

We have received excellent service. The ladies are all lovely, and support my husband in his exercises in a fun way. He looks forward to going to the day centre very much.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your review. The day centre is always a lot of fun and everyone gets to really engage in fun activities and make new friendships. It is certainly a fun day for all. We are all very happy to know that you are very happy with our service.

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Radfield Home Care Locations in Cheshire (1)

Radfield Home Care Reviews in Cheshire (77)

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

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