Home Care Provider Owned by Radfield Home Care in Cheshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cheshire for Radfield Home Care are showing below.
View the details of all 29 locations (with 1211 reviews) owned by Radfield Home Care
Radfield Home Care Locations in Cheshire (1)
Radfield Home Care Chester & Ellesmere Port
9.8
82 reviews
7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester CH1 6LT
"The service from Clare and the team has been brilliant at all times. Everyone arrived at the times mum and dad were expecting them and…" Read all 82 reviews
Located in the Chester and Ellesmere Port communities, Radfield Home Care Chester & Ellesmere Port delivers award-winning care services. They provide comprehensive care options including meal preparation, medication assistance, housework, respite, and… Read more about Radfield Home Care Chester & Ellesmere Port
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £37.50 / hour
- Live-in Care from £1,700 / week
Radfield Home Care Reviews in Cheshire (82)
9.7
Radfield Home Care has a Group Review Score of 9.7 (9.727) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Radfield Home Care must have a Review Score.
Review of
Radfield Home Care Chester & Ellesmere Port
from Wendy P (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service from Clare and the team has been brilliant at all times. Everyone arrived at the times mum and dad were expecting them and came with kindness, care and laughter. All different personalities which in particular dad loved, he's always enjoyed talking to people and everyone did as well as
helping with what needed doing. Thank you all so very much.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your excellent review. It has been our pleasure and I will be sure to pass on your kind message to the care professionals and Office team.
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Review of
Radfield Home Care Chester & Ellesmere Port
from L C (Daughter of Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have received a 5 star service from Radfield - the whole team. Care needs can change on a daily basis, and these were always accommodated, even in times of emergency. Such a simple 4 letter word 'care', but that's exactly what they did, compassionately.
We will always be very grateful, and heartfelt
We will always be very grateful, and heartfelt
thanks to each and every care professional.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your 5 star review. It is a pleasure for every care professional to look after your mum. I will make sure I pass on your kind words to everyone.
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Review of
Radfield Home Care Chester & Ellesmere Port
from K P (Client) assisted by family/friend published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience has been beyond good it has been excellent.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you for your 5 star review, we always aim to be the best we can be and deliver a personal care package to each client.
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Review of
Radfield Home Care Chester & Ellesmere Port
from Claire B (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service that's been provided from the start of mums care to now has been amazing, really looking after mums needs and making sure she's got everything she needs before they leave, mums really happy with all the carers that have been looking after her
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your review. It is an absolute pleasure to be able to help your mum stay in her own house with some support. Building relationships is very important to us and to our clients. It is always our aim to provide a person centred care plan to ensure our clients are happy.
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Review of
Radfield Home Care Chester & Ellesmere Port
from Wendy C (Wife of Client) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The time keeping of carers always excellent and they show a willingness to adapt to unusual situations. The staff are very client orientated and encouraging. They offer to do additional tasks in morning call when they have the spare time.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you for your great review. Our care professionals always try to adapt to any situation and provide the best form of care that is possible. Our aim is always to provide person-centred care individual to the client's needs. I will pass on your kind review to all of the staff involved.
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Review of
Radfield Home Care Chester & Ellesmere Port
from S D (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service provided by Radfeild is excellent!!
We have in the past had other companies in place providing care for our dad but not near the standard that Radfeild provides.
All the staff are wonderful, caring people.
They have made it possible for our dad, who has dementia, to stay living independently
We have in the past had other companies in place providing care for our dad but not near the standard that Radfeild provides.
All the staff are wonderful, caring people.
They have made it possible for our dad, who has dementia, to stay living independently
in his own home, where he wants to be.
Helping him feel cared for with a good breakfast, lunch and evening meal. All medication is given on time and all personal needs are met.
The personal understanding and care the team at Radfeild give on every visit to our dad is so wonderful it has also helped us as a family to get balanced, peace and relief in our lives knowing our dad is being well cared for.
We know we can trust in Radfeild.
Helping him feel cared for with a good breakfast, lunch and evening meal. All medication is given on time and all personal needs are met.
The personal understanding and care the team at Radfeild give on every visit to our dad is so wonderful it has also helped us as a family to get balanced, peace and relief in our lives knowing our dad is being well cared for.
We know we can trust in Radfeild.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your fantastic review. Your dads care and wellbeing is very important to us and we are all very pleased that you are happy with the service we are providing. It is our pleasure to care for your dad and have him stay at home with our wonderful care professionals looking after him. I will pass on your kind words to everyone that knows your dad.
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Review of
Radfield Home Care Chester & Ellesmere Port
from A M (Son of Client) published on 14 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Radfield Chester is the 3rd home care provider my mother has tried. It was a great relief to finally find an excellent, safe and flexible service. My mother is delighted with the care and services she has received and it is obvious the company is well managed. She is very happy with the carers themselves
and wants to thank Radfield. Other providers promised a lot then didn't deliver the basics. There is a reason Radfield is rated outstanding.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your review. Your mum's care is very important to us, and we are so pleased that it has made her feel safe and happy in her home. We always pride ourselves in providing person-centred care and getting the right match with your mum and her care professionals. If we can ever do any more for your mum, then you only have to ask. I will forward your kind review to all staff involved. Thank you
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Review of
Radfield Home Care Chester & Ellesmere Port
from Joy R (Daughter of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff our outstanding in all they do to help my mum - from organising visit rotas to include the carers that mum is most comfortable and happy with to the carers themselves who really do care. They work so hard and are so kind, patient, caring and encouraging with mum. As a family, it's such a
relief that there's reliable, caring, very professional and able people that we can trust to take care of mum, to help fulfil her wish to remain in her own home. It's a great support for us too. The weekly day centre visit has been a great success too, an invaluable lifeline for mum to go out and have fun and meet new people of her own age.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you so much for your excellent review. Your mum is such a character and we all love seeing her at the day centre each week. The care professionals who visit her at home also love to spend time with her. We always aim to support the whole family and deliver person-centred care to the client to enable them to live their best lives. I will pass on your review to all of the care professionals and staff. Thank you
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Review of
Radfield Home Care Chester & Ellesmere Port
from Sandra K (Daughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I wiould not of coped ,looking after my dad without the help and support of Radfield carers , my dad was able to remain at his own home for a little longer , due to the carers help , they were all friendly and professional at all times , my dad built a good rapport with them all nothing was too much
trouble for them , if we had a hospital appointment , they would change there calls to help us out , and come at times to suit and help us , at 24 hours notice , I would highly recommend Radfield carers to anyone , I can't thank them enough
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you for the amazing review. Your dad is a lovely man, and it has been a pleasure helping him to remain at home for longer. His presence at the day centre is also greatly missed. He really has a great character, and everyone enjoyed him bringing his guitar in and playing to them. We wish your dad all the best, and if you ever need us for anything, please do get in touch. I will pass on your great review to the care professionals.
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Review of
Radfield Home Care Chester & Ellesmere Port
from V P (Wife of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Things are going well with the package and my husband is now very familiar with the carers. He is happy to be left with them and they engage brilliantly with him. The carers are also extremely helpful and it is a pleasure to see them.
Thank you and the carers for the service you are providing.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your kind review. We are very pleased that you are happy with the package of care for your husband, and if there is ever anything else we can do for you or your husband, you only have to ask. Person-centred care is always what we try our best to achieve. I will pass on your review to the care professionals. Thank you
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Review of
Radfield Home Care Chester & Ellesmere Port
from Angela F (Daughter of Client) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It was with some trepidation I decided to employ a care company to help me care for my dad at home. I was recommended, by my GP, Radfield. After looking after him for 6 years on my own, I was worried about the care he would receive. However, Radfield have been amazing they have never let me down, always
on time. They treat my dad with the upmost care. If there was a box for outstanding, I would happily tick this box. They also look after the family too with a hug and a listening ear when you are struggling yourself with fatigue and worry. They simply care, it's not just a job!
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your amazing review. Your review will mean a lot to everyone of our care professionals that visit your dad. We pride ourselves in person centred care and we always try to go above and beyond for every one of our clients to ensure they can live their best lives possible. I will pass on your kind words to all of our Radfield family.
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Review of
Radfield Home Care Chester & Ellesmere Port
from J E (Client) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My regular carers are all very good at the job.
Some can be described as exceedingly good. The more often they come, the more they know the routine.
Some can be described as exceedingly good. The more often they come, the more they know the routine.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you for your review. I will arrange a meeting to come and see you personally to try and resolve any issues that you have. It is very important at Radfield home care that our clients all have the best experience possible.
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Review of
Radfield Home Care Chester & Ellesmere Port
from Margaret T (Wife of Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Radfield Home Care are a reliable company. The carers that come to help my husband are reliable, trustworthy and kind. My husband receives catheter care help twice daily. This service is done most efficiently with rare exceptions. On the whole the carers come within the half hour time slot with occasional
exceptions beyond their control. The carers always ask if there is anything else they can do to help.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your review. All of our reviews are very important to us and we try to learn from anything that you don't consider to be 5 star. If there is anything at all that we could do for you then please give us a call and we will do what we can. You have written us a lovely review and I will pass this on to your husbands care professionals.
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Review of
Radfield Home Care Chester & Ellesmere Port
from Kathleen B (Daughter of Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience has been excellent in the care and experience so far.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your kind review. Your care is very important to us and we are happy that you are pleased with the service we are providing for you. If you ever need or want anything please do not hesitate to ask us. I will pass your kind review on to your care professionals.
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Review of
Radfield Home Care Chester & Ellesmere Port
from Sheila N (Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They listened and noted our needs and put together a care plan to meet those needs precisely.
The care assistant was beyond helpful. She exceeded all our expectations in every way as well as being very supportive.
The care assistant was beyond helpful. She exceeded all our expectations in every way as well as being very supportive.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for a lovely review. It is always our aim to create a person centred care plan and always go above and beyond where possible. I will ensure to pass on your review to your care professional.
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Review of
Radfield Home Care Chester & Ellesmere Port
from Dorothy I (Wife of Client) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Being in the need for some form of help and support following a medical diagnosis of dementia, we were recommend by someone with a medical back ground to contact Radfield Home Care. We have been with them now for 5 months and can't fault the care and support they provide. The organisation is very professional
and well organised. Carers are trained to treat clients professionally and with a friendly manner. The unexpected additions such as acknowledging public holidays and personal anniversaries, though not expected, have been so appreciated. We are not just seen as customers Radfield more than live up to their reputation as a Care Company.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your very kind review. I will pass on your lovely message to our care professionals and office staff. We take the care of everyone very seriously and always try our utmost to deliver a service that goes above and beyond the call of the everyday duties.
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Review of
Radfield Home Care Chester & Ellesmere Port
from Beryl M (Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your review. You have been with us now for nearly 3 years and we are so happy that you have been satisfied with our service. You have always had a small team of care professionals and we know you have built up good relationships.
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Review of
Radfield Home Care Chester & Ellesmere Port
from M C (Client) assisted by family/friend published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lovely day lots to do and new people to meet, Lunch was excellent
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortWe are so happy that you have enjoyed coming to our day centre. It is great that you come every session and have built new friendships and are a very valued member of the group. It is always a pleasure to see you.
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Review of
Radfield Home Care Chester & Ellesmere Port
from D S (Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everybody I speak to are all very courteous whether on the phone or face to face, very helpful people. Would recommend them to everybody.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you for your very kind review. I am very pleased that you are happy with your care professionals and if there is ever anything else we can do for you please do not hesitate to ask.
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Review of
Radfield Home Care Chester & Ellesmere Port
from D H (Husband of Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall care provided has been very good. All carers have been patient kind and sympathetic, treating the service user with dignity. Some of the carers have been consistently excellent, going the 'extra mile' in service provision. We have been particularly impressed that no appointments for care provisions
have been missed, despite difficult winter weather conditions, traffic and vehicle problems. We feel we have been fortunate to have received such an efficient and professional service at a very difficult time for us.
Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere PortThank you very much for your kind review. We always strive to achieve our clients feeling safe and secure in their own homes with the confidence that we will always turn up at the times we agree no matter what the weather. I am very happy that you are satisfied with the service we provide for you and if there is ever anything else we can do for you then please do not hesitate to ask.
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Awards / Recognitions (8)
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