Right at Home UK in Dorset | 1 Home Care Provider

Review of
Right at Home - Bournemouth and Poole
from L M (Daughter of Client) published on 25 April 2025

Submitted via Website • Report

Overall Experience

My mum was cared for by Right at Home for just short of 5 years. We have been more than happy with the service given. Both the carers and the office have gone above and beyond. Getting in touch as soon as there was concern health wise; advising the best way forward as mum's circumstances changed. Always

very helpful in preparing mum for the occasional outing with the family. When things got difficult they were always ready with a helping hand and a smile.
I would have no hesitation in recommending Right at Home. A reliable company who you can depend on to give the best care possible to your nearest and dearest.
Many of the carers were more like friends. Mum was very sad that circumstances dictated that we had to part company. It was not through choice. Thank you Right at Home. You were superb!

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for sharing this very generous review of our services and for recommending us. Everyone in Right at Home aims always to go above and beyond whatever the circumstances and I'm glad you felt we did this for your Mum.

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Review of
Right at Home - Bournemouth and Poole
from Judith W (Daughter of Client) published on 22 April 2025

Submitted via Website • Report

Overall Experience

RAH Bournemouth started providing companion care for my 90 year old mother in January 2025 - she was not in a good place mentally when she came to stay with us at Christmas despite always sounding cheerful when I rang her or went to see her. There is always a concern about a person being introduced

to the home when an elderly person lives on their own. I was impressed that RAH use psychometric testing which allows them to ensure that the carers they employ are properly suitable for the job. This has proved invaluable in matching the right carers to my mother & whilst Mum was very apprehensive she now really enjoys their daily visits. They take her out for a walk, do some cleaning, when she wasn't well they made sure she had food/drink, and have accommodated taking her for appointments. We know that we are able to ask for additional help when needed. Their care & understanding of Mum gives huge peace of mind to both me (living 2 hours away) & my sister who lives in America.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for taking the time to give us this kind and positive review. As I'm really glad you've identified, we always aim to provide support and reassurance not just to our clients who receive our care but also to their loved ones.

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Review of
Right at Home - Bournemouth and Poole
from R G (Daughter of Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience

The amazing team at Right at Home Bournemouth looked after my parents from May 2024 until March 2025. Both my brother and I live quite some distance from our parents, both of us having families of our own and full time jobs to manage, but Right at Home gave us peace of mind and allowed us to focus

on dealing with the minefield that caring for elderly parents presents, plus the ability to manage our own families and hold down fulltime jobs!
During our parents care we needed to adjust their care plans several times, and at short notice. Every time Right at Home accommodated my parents increase in need immediately and without any fuss which was such a great support. They took such expert care of our parents, and they have both loved their daily visits!
I can't express how much both my brother and I appreciated their dedicated hard work which was always delivered with a smile and the upmost care!

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for such a comprehensive and generous review. We aim to provide, as you describe it, expert and responsive care with a smile to all our clients and I'm so glad we were able to make a difference not only for your parents but also for you and the wider family. We all loved visiting your parents and wish them the very best for the future.

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Review of
Right at Home - Bournemouth and Poole
from R W (Sister of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My brother had had rah for just over two years now , he has learning disabilities and alotnof complex health needs , although he isn not elderly he needs a lot support , as my parents have both died , right at home have been honestly the support that I needed which I don't have anywhere else , they

are so on the ball , nothing is missed and my brother before rah has hospital admissions on a monthly basis , in two years he has been to hospital once , this is I am definately sure due to the excellent care he receives . His flat looks loveky now , his medical needs are always addressed , his mantal and emotional
Needs are always discussed and support and ideas given on how to improve his quality of life , they are the best rating for a really good reason , I cannot recommend them enough for anyone needing support with a family member
My brother says his care people are really lovely and we as a family are very happy with the care he receives

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for this really uplifting review about what your brother and our outstanding CareGivers have been able to achieve together. I am so glad that our professional care has contributed to your brother having fewer hospital admissions. We all enjoy visiting your brother and I will share your very kind words with all involved.

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Review of
Right at Home - Bournemouth and Poole
from R E (Client) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Very good, best servers I've had.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for this very kind review. We always aim to be the best for all our clients and I'm so glad our amazing team has been that for you.

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Review of
Right at Home - Bournemouth and Poole
from Simon C (Son-in-law of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The team at Right at Home Bournemouth & Poole supported my wife and myself with care for my father-in-law for several months in at the end of 2024. Twice-daily visits were conducted professionally and with good humour, it was a pleasure to welcome the carers into our home to take a load from our shoulders

for a couple of hours a day. Whether it was cleaning bottles, making sandwiches or simply having a chat the team were great. The company's systems and the management team's responsiveness (to SMS or calls) just fed the overall feeling that we were in safe hands. I cannot compliment them highly enough nor can I recommend them more than I do to others in the same situation as ourselves.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for taking the time to leave such positive feedback. Supportive words such as yours mean a lot to the team and I will pass them on to all involved in your father-in-law's care. I am so glad that our systems worked for you too. Being able to present our care notes in an easily accessible way to our clients and their families is a key part of the care we provide.

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Review of
Right at Home - Bournemouth and Poole
from Sarah T (Daughter of Client) published on 25 November 2024

Submitted via Website • Report

Overall Experience

On Thursday 7th November 2024 I had to make a call to the RAH office to ask if they could assist Dad the very next day, to take him to a hospital appointment for an x-ray. It was arranged so that Dad would be collected at 11:30 and taken to Poole Hospital for 12 noon.
Unfortunately, the X-ray revealed

a broken bone in one of Dad's ankles, and it was decided by the doctors that he should undergo further X-rays to make sure that there were no other injuries. Thankfully, there weren't, but the tests (and waiting around) took all afternoon and Dad finally arrived home around 17:30. I felt really bad that I had taken the carer away from another service user, and that it caused the office inconvenience and extra time to sort out another carer to 'stand-in' for them.
Thank you so much for dealing with this situation and for looking after Dad during the hospital appointment.
You are all amazing! Many many thanks for everything that you do, not only for Dad but for all the service users.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for the very kind words. This is how we aim to support any of our clients and we're glad we were able to stay with your Dad until the hospital said he could return home.

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Review of
Right at Home - Bournemouth and Poole
from K E (Niece of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

My fiercely independent aunt has dementia and needed support with personal care and daily living (even though in my aunt's view she was perfectly fine, was refusing support from family and didn't want strangers in her home). Right at Home provided a core team of carers that developed a relationship

with my aunt and we couldn't have asked for a better group of professionals. Everyone has been amazing, introducing themselves slowly to my aunt, gaining her trust and gradually helping her with personal care and daily support. We have always felt confident that my aunt was being cared for with kindness, patience and compassion, even on the days when her behaviour was more challenging. As her needs increased, Right at Home were able to increase the frequency of their visits, taking on more tasks and offering suggestions to improve the quality of my aunt's life. The whole team really has gone 'above and beyond', nothing has been too much trouble and a simple thank you is not nearly enough.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind and insightful review. This is exactly how we approach care for any of the people we support and I am really pleased that we were able to make such a difference to your aunt's life at home.

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Review of
Right at Home - Bournemouth and Poole
from Lee M (Client) assisted by family/friend published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with all my carers. They are my family.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

We couldn't ask for a greater accolade than this. Thank you.

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Review of
Right at Home - Bournemouth and Poole
from Lucille S (Daughter of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

Right at Home have provided my mum with top-class care. They are supportive to both physical and emotional needs. They are respectful and encouraging of independence where possible. My mum looks forward to seeing her carers and has regained her confidence. It has been a huge relief to our family to

know that our mum is getting such good care. The office staff are responsive and communicative. We would highly recommend Right at Home for anyone looking for professional care for their loved ones.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your really positive review, Lucille. As well as helping the people we support, we always aim to re-establish their independence as much as possible. I really appreciate you taking the time to share your thoughts and I will pass them on to all involved in supporting your mum.

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Review of
Right at Home - Bournemouth and Poole
from Julie O (Daughter of Client) published on 4 December 2023

Submitted via Website • Report

Overall Experience

I chose Right at Home, initially, as they were so highly rated despite not being the most expensive of the care-at-home companies.
Mum was, needless to say, apprehensive about having 'strangers' coming into her home however she embraced the whole idea very quickly and looked forward to seeing her ladies.

She always had a story to tell me about her visit and the carer's tales.
Over the latter years, as Mum became more fragile, I increased my time with her but was always confident that Right at Home would step in when needed.
They certainly did so when my family had an unexpected death and I needed support. They did not hesitate to accommodate me with an urgent visit to Mum.
I cannot recommend the company and their lovely carers, highly enough. They've helped Mum, been kind and respectful to her and, in turn, helped me.
If you're looking for kind and compassionate care for your loved one. These are the people!

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your incredibly kind words. They mean a massive amount and I will be sharing them with all our carers this evening in our weekly memo. I know they will be really heartened by what you've said. I'm so glad we made a difference not only to your mum but also to you and your family.

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Review of
Right at Home - Bournemouth and Poole
from Angela B (Wife of Client) published on 8 September 2023

Submitted via Website • Report

Overall Experience

Right at Home have provided care in our home for three years to my husband who has Alzheimer's. This has allowed me time to shop, spend time with the family, knowing not only was he well looked after, but was safe and able to enjoy life by focusing on the few activities he was able to engage in. Listening

to music, going out to coffee, watching his favourite films. Right at Home regularly reviewed his needs and we were very pleased with the support that my husband received.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind and supportive words, Angela. We always aim not only to support the care recipient but also to give their loved ones time to undertake other activities. I will ensure your comments are passed on to all who supported your husband.

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Review of
Right at Home - Bournemouth and Poole
from R B (Nephew of Client) published on 14 August 2023

Submitted via Website • Report

Overall Experience

Genuinely caring and always flexible and prepared to make extra visits when necessary or help out with shopping trips, prescription collections and GP visits. Also, made visits to see my relative when they were in hospital.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your supportive review. I will pass your kind comments on to all who provided care to your uncle.

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Review of
Right at Home - Bournemouth and Poole
from Chrissie F (Daughter of Client) published on 18 June 2023

Submitted via Website • Report

Overall Experience

My sister and I were given the name of Right at Home (Bournemouth and Poole) by our previous care firm, who could no longer look after my father due to a reduction in staff. This company is more expensive, but overall more professional, with agreed tasks and timings for visits. Impressed that the carers

always stayed the full allocated times. Small things meant a lot. When my father had been in contact with me two days before I went down with Covid, they immediately visited him and checked him for Covid, which took them over their normal time slot. Also, the main thing for me was the way they took a personal interest in him and his painting hobby. They always treated him with dignity and spoke to him kindly. He had absolutely no objection to any of the carers and enjoyed the brief chats which broke up his day. He was well cared for from August 2022 to April 2023 when he had a fall and sadly entered a care home.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your lovely review, Chrissie. We are all going to really miss seeing your father. We wish him all the best and hope he continues his painting in his new home.

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Review of
Right at Home - Bournemouth and Poole
from Ann S (Daughter of Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience

We have used several care providers and we found your service to be the best. We are happy to recommend your firm. My father did enjoy the carers’ visits. I liked the use of the list of chores on the app which were ticked off as work was done.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We always aim to provide the best service and I'm glad we were able to do so for your father. He will be missed by us all and we all wish him the very best for the future.

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Review of
Right at Home - Bournemouth and Poole
from Patricia S (Daughter of Client) published on 29 April 2023

Submitted via Website • Report

Overall Experience

Right at Home cared for both my parents at their home in Bournemouth. The carers are kind, hard-working, well-trained and reliable. They arrive on time, follow and record progress on the care plan, which can be viewed by the family in real-time if wished, and never leave early, unlike a previous agency

we used. They were always happy to adapt the care to the changing needs of my parents. The same carers came each week - all of this meant that my father, who was very nervous about having carers in, came to relax and look forward to their visits. I also wish to commend the efficient and effective management team, the phone is always answered, any issues and concerns are promptly dealt with, a schedule is produced every Friday and posted or emailed so that we always knew who would be visiting and when.
Ensuring that elderly relatives have the care they need is a huge challenge for families, if you are looking for peace of mind then I highly recommend Right at Home. Thank you Right at Home.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for your lovely review, Patricia. We always strive to provide this level of service and I'm glad it made such a difference to you, your parents and your family. I will pass your positive words on to all involved in your parent's care and I know everyone will appreciate your recognition.

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Review of
Right at Home - Bournemouth and Poole
from Sarah G (Daughter of Client) published on 26 January 2023

Submitted via Website • Report

Overall Experience

I can't speak highly enough of the fantastic and professional care my elderly parents received from the Right at Home team. The carers are truly outstanding, compassionate people who went above and beyond to make sure my mum and dad were looked after, reassured and safe in their home. They were always

on time, often staying longer and showed great kindness and respect for their well-being and dignity. Their skill was such a huge reassurance for me, knowing they were in safe hands and that the carers would always let me know if there were any worries. Without them, I don't know how we have survived as a family and they enabled Mum and Dad to stay at home for long as was possible. The office team were always so understanding and professional, accommodating their changing needs and a pleasure to deal with. My mum was extremely reticent to accept care, but their gentle approach was spot on and she absolutely loved them coming. 'Thank you' is not enough!

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words, Sarah. I am glad we were able to do this because it is exactly what we always aim to achieve. We all loved visiting your mum and dad and we wish them the very best for the future.

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Review of
Right at Home - Bournemouth and Poole
from J N (Daughter of Client) published on 10 January 2023

Submitted via Website • Report

Overall Experience

Right at Home have given my mother superb care. She is consulted about what she would like to eat and helped to sit outside when possible. All big pluses when she wishes to maintain her independence. The rapport she has built up with the staff is lovely as she tends to see the same people week in week

out. A very big plus and all too often not the case. When you do not live nearby it's comforting to know she is well cared for. Highly recommended.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words. They mean a great deal and will passed on to all involved with your mother's care.

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Review of
Right at Home - Bournemouth and Poole
from B P (Wife of Client) published on 27 October 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care is given to my husband.
Kind, caring and reliable, twice a day and very friendly - makes him laugh.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you so much for your kind words.
It is so nice to be able to bring a bit of humour to work with us.

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Review of
Right at Home - Bournemouth and Poole
from Margaret E (Wife of Client) published on 29 August 2022

Submitted via Website • Report

Overall Experience

Right at Home has provided support for my husband for the preceding five months and continues to do so. From the first assessment carried out in our own home the care he has been given has been of the top quality. The carers who look after him are always extremely efficient, professional and very caring.

They are always bright and cheerful and carry out their duties with the brightest of smiles and nothing is too much for them. On the occasions I need to contact the office (often to request extra sessions) the office staff are always very welcoming and deal with my requests very quickly, pleasantly and efficiently.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We all love coming to see you and your husband at home and I'm really glad that you find both our carers and the office team efficient and professional. I will be sure to pass on your comments to all involved.

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Home Care Provider Owned by Right at Home UK in Dorset

Right at Home UK Locations in Dorset (1)

Right at Home UK Reviews in Dorset (64)

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

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