Home Care Provider Owned by Heritage Healthcare in West Midlands

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Heritage Healthcare in West Midlands

Heritage Healthcare Locations in West Midlands (1)

 

1 Home Care Provider owned by Heritage Healthcare in West Midlands

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Heritage Healthcare (Coventry)

4 Clements Street, Coventry CV2 4HX 

9.2 4 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Heritage Healthcare Reviews in West Midlands (4)

9.4
Heritage Healthcare has a Group Review Score of 9.4 (9.440) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Healthcare must have a Review Score.

Overall Experience

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Date Published

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4
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Review of

Heritage Healthcare (Coventry)

from Ian M (Son of Client) published on 3 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Heritage Healthcare for a few months now. The quality of care received was exemplary and I thank all those who attended her for their compassion, understanding and great sense of humour.

Reply from Ozichi Johnson, Managing Director/Registered Manager at Heritage Healthcare (Coventry)

Thank you so much for leaving such an excellent review for us! I'm delighted to hear how happy you are with our service and that you consider our care to be exemplary. It is an absolute pleasure caring for your mother.
Your kind feedback truly means so much to us. Best wishes.


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Review of

Heritage Healthcare (Coventry)

from Michael G (Son of Client) published on 16 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely happy with the care she receives on a daily basis and she looks forward to her care visits. The care staff are always friendly, helpful and very professional. Nothing has been too much trouble for them and they always ask if there is anything more they can do before leaving
the premises. Care staff always contact me if there are any queries or concerns relating to my mother and they also let me know if there are any items that she needs replenishing: food items, toiletries etc. An overall pleasant experience.

Reply from Ozichi Johnson, Managing Director/Registered Manager at Heritage Healthcare (Coventry)

Thank you for taking the time and sharing this feedback, it means so much to us.
It has been a pleasure to support your mum and knowing your wonderful family. Thank you for your trust in Heritage Healthcare.


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Review of

Heritage Healthcare (Coventry)

from Janet H (Client) published on 11 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care package over the past 10 weeks with Heritage Healthcare (Coventry) was exemplary. Every single carer was kind, courteous, keen to do whatever needed doing and always respectful and mindful of my embarrassment. Their care has been an enormous support and aid through my post-surgical recovery
and their chirpy happy 'hello' 4 times daily was always welcome.

Reply from Ozichi Johnson, Managing Director/Registered Manager at Heritage Healthcare (Coventry)

Hi Janet, it was an absolute pleasure knowing you and providing support to you.
Thank you for leaving such a lovely feedback. I am thrilled to hear that you are very happy with our service. Your feedback means the world to us. Wishing you the very best.


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Review of

Heritage Healthcare (Coventry)

from M T (Husband of Client) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been nothing short of excellent. Different departments contacted us before we knew about them.
Our only criticism is we had no knowledge about
1) What is available.
2) Who provides it.
3) Where and how do we get it.
This is information which needs to be provided immediately.

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Awards / Recognitions (1)

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