Home Care Providers Owned by Trust Homecare Solution in Cambridgeshire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cambridgeshire for Trust Homecare Solution are showing below.
View the details of all 5 locations (with 216 reviews) owned by Trust Homecare Solution
Trust Homecare Solution Locations in Cambridgeshire (2)
Trust Homecare Solution Cambridge Ltd
9.8
138 reviews
26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
"The carers we have coming to visit my husband after his spell in hospital have been very good and supportive. The sit-in day carers have…" Read all 138 reviews
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer. Caring staff offer those requiring help at home, dignity and respect while working hard to meet their client's individual needs. Home… Read more about Trust Homecare Solution Cambridge Ltd
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £19 / hour
- Live-in Care from £1,200 / week
Trust Homecare Solution Peterborough
9.4
7 reviews
7 Gloucester House, 23a London Road, Peterborough PE2 8AN
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Trust Homecare Solution Reviews in Cambridgeshire (145)
9.5
Trust Homecare Solution has a Group Review Score of 9.5 (9.537) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trust Homecare Solution must have a Review Score.
Review of
Trust Homecare Solution Cambridge Ltd
from Doug W (Son-in-law of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
In December 2024 we were issued with a bill for over £14,000 for one months care. This was over the Christmas period and there were live-in carers and night carers involved. We were more than happy to pay double time for the carers themselves but not happy that the management team were charging 40%
of the total fee for doing nothing extra ie £5,600 in total. Although I appealed to the management on behalf of my father-in-law on the grounds that were good customers who always paid our bills regularly, it made no difference.
We engaged them after my father-in-law died in February to look after my mother-in-law largely because she knew the staff, on an arrangement that included morning and night care. Once again the carers themselves were good but they turned up at all sort of hours. Eleven o'clock in the morning to get her up and five o'clock in the evening to put her to bed. These times were hours out of contract. The management obviously were not managing this properly.
We engaged them after my father-in-law died in February to look after my mother-in-law largely because she knew the staff, on an arrangement that included morning and night care. Once again the carers themselves were good but they turned up at all sort of hours. Eleven o'clock in the morning to get her up and five o'clock in the evening to put her to bed. These times were hours out of contract. The management obviously were not managing this properly.
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd
Thank you for taking the time to share your concerns.Firstly, please accept our sincere apologies for any distress caused regarding the charges issued in December 2024 and the care timings that followed. We understand how important consistent and reliable care is, especially during such sensitive times.I would like to gently note that this matter has previously been discussed with you. However, we completely appreciate that such issues can remain frustrating, and you are, of course, more than welcome to contact the office should you wish to revisit any part of the conversation or seek further clarification.Thank you again for your feedback - it's always valuable in helping us reflect and improve.
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Review of
Trust Homecare Solution Cambridge Ltd
from M M (Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall very pleased.
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Review of
Trust Homecare Solution Cambridge Ltd
from Sandy B (Wife of Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers we have coming to visit my husband after his spell in hospital have been very good and supportive. The sit-in day carers have been exceptional in every respect, looking after my husband. He has been unable to walk well so they have also made sure he has been doing exercises once or twice
daily. They are dedicated to their duties. All the carers are very caring.
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Review of
Trust Homecare Solution Peterborough
from L W (Son of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been cared for by Trust Homecare Solutions Peterborough from 20/01/2025 to date. The experience has been very welcoming, with the management and staff being very helpful and obliging. The staff treat my father with care and dignity, and nothing seems too much trouble. If my father requires
anything or if medication is getting low, the staff or management will always contact me. Up to date, everything has been working very well, and hopefully it will continue in the same way.
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Review of
Trust Homecare Solution Peterborough
from M T (Client) assisted by family/friend published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Carers are caring for me with consideration. Assist in spotting things that may need GP verifying if medical advice is required. The carers are polite and supportive with exercises and wellbeing.
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Review of
Trust Homecare Solution Cambridge Ltd
from J M (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been lucky in having Trust Homecare reinstated as mum's care team after a stay in hospital.
They have never treated Mum (93 yrs) with anything but respect, patience and care, giving her the time needed, which isn't always easy. They also cover my respite time.
They have never treated Mum (93 yrs) with anything but respect, patience and care, giving her the time needed, which isn't always easy. They also cover my respite time.
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd
We truly appreciate your kind words and are thankful for the chance to care for your mother.
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Review of
Trust Homecare Solution Cambridge Ltd
from D F (Wife of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with all the carers at Trust Homecare looking after my husband and engaging with him, makes my life so easy.
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Review of
Trust Homecare Solution Peterborough
from Jo-Anne M (Wife of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The company was a wonderful find. My husband feels very comfortable, happy and relaxed with all the carers who care for him (they live up to their job title, really care!). I am happy he is happy because it can be very frightening and daunting when one's mobility is taken away. The road to recovery
is slow but he has good company enroute. Thank you team. You really are all lovely and caring.
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Review of
Trust Homecare Solution Peterborough
from M S (Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My carers have looked after me very well since they took charge of my care. I have been looked after with dignity and respect. They are very helpful with my personal needs. I was also looked after in the early stages when I was confused and discharged from hospital. I now feel that I have a very good
relationship with the staff who deal with my needs.
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Review of
Trust Homecare Solution Peterborough
from L B (Wife of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers have been very caring and professional, very friendly.
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Review of
Trust Homecare Solution Peterborough
from Karen H (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What can I say, other than amazing, all the Carers that come to help my Mum are kind, respectful, caring and just go that extra mile. Their enthusiasm is contagious. They remember things Mum has told them and talk to her about them. We have a small team who visit Mum and they all know my Husband and
I and our Grandchildren, they are friendly and always polite. I'm not sure what more I can say other than thank you all and if you ever find yourself in a situation of needing Carers then I would 100% recommend this team. Once again thank you
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Review of
Trust Homecare Solution Peterborough
from N H (Son of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Just started using this company,mum has Parkinson's and has recently had a fall,she spent 4 weeks in hospital,after she came out we needed to find carers who could go in a help mum with things she struggles to do now,we found this firm and they are amazing,we are so happy with the care they are providing,keep
up the amazing work
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Review of
Trust Homecare Solution Cambridge Ltd
from Nicole S (Daughter of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father had help from Trust Homecare from October 2024 to March 2025. Over this time I met a number of carers, all of whom were really polite and endlessly patient with my difficult father. They gently tried to persuade Dad to let them help and tried many different ways over the weeks and months.
Staff in head office were very helpful, dealing with multiple medication changes, and suggesting equipment and clothing that could help make life easier. They are quick to respond to emails and always professional.
Unfortunately my father became increasingly resistant to care and needed to be moved to a care home with full time supervision - carers were helpful getting Dad clean and dressed and ready to set off.
My only minor recommendation would be for staff to give more warning of food and medication running out, since it could take me 7 or 8 days to arrange for more to arrive. I chose to track supplies myself to avoid any stress.
I would definitely recommend Trust Homecare
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Review of
Trust Homecare Solution Cambridge Ltd
from Julie S (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you for the excellent care, help, kindness, realisability and support given from all the the carers my elderly mum has from Trust Homecare. The carers are truly amazing! they are all so kind, caring, respectful and helpful making my mums life so much easier and more enjoyable since she had her
stroke.
. The office staff are always so polite and ready to help with any queries we have, and always accommodating my elderly mums needs!
I honestly can not thank you all enough for making my elderly mums life so much nicer!
1st class service!
We will be forever grateful to you all!
. The office staff are always so polite and ready to help with any queries we have, and always accommodating my elderly mums needs!
I honestly can not thank you all enough for making my elderly mums life so much nicer!
1st class service!
We will be forever grateful to you all!
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd
Thank you for your kind words; we're grateful for the opportunity to care for your mother.
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Review of
Trust Homecare Solution Cambridge Ltd
from T J (Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exemplary service by wonderful team of caring "considerate in every way" and professional people. Can't say (nor sing) their praises highly enough. Thank you "Trust Homecare Solutions Cambs LTD"
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Review of
Trust Homecare Solution Cambridge Ltd
from P S (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thc has provided care for our mother for the past 3 years since her stroke.
The carers who attended to her were kind and very patient. They have become her friends/family.
Later with mum's dementia Thc was able to accommodate her needs until she has become too frail to live independently.
The admin
The carers who attended to her were kind and very patient. They have become her friends/family.
Later with mum's dementia Thc was able to accommodate her needs until she has become too frail to live independently.
The admin
team is also very supportive, always happy to help and accommodate for changes and in emergencies arranged cover to take mum to hospital.
We would not have been able to keep our mother in her own home for as long as we have without the excellent and flexible care Thc provides.
We are very appreciative for the excellent work of Thc and we recommend them unreservedly.
Big thank you to the Thc team/family.
We would not have been able to keep our mother in her own home for as long as we have without the excellent and flexible care Thc provides.
We are very appreciative for the excellent work of Thc and we recommend them unreservedly.
Big thank you to the Thc team/family.
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd
Thank you for your kind words; we're grateful to have been able to care for your mother.
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Review of
Trust Homecare Solution Cambridge Ltd
from B L (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good experience
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Review of
Trust Homecare Solution Cambridge Ltd
from V H (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care from all.
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Review of
Trust Homecare Solution Cambridge Ltd
from Liz C (Daughter of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad was a client of Trust Homecare for 2 years. He moved to a care home a fortnight ago when he became more unwell and required nursing care as well assistance with personal care, dressing and medications.
The carers were courteous and kind, both to my Dad and also to my Mum, always greeting both
The carers were courteous and kind, both to my Dad and also to my Mum, always greeting both
of them. They were respectful about being in somebody else's home.
They would alert the office to any concerns and the office staff would contact the GP surgery or district nurse when necessary, and keep me informed. This gave me peace of mind that Dad's needs were being addressed and that he was being well looked after.
The office staff were friendly, efficient and professional with all phone conversations and email messages.
I am very happy to whole-heartedly recommend Trust Homecare. The wonderful team enabled Dad to stay at home with Mum for as long as possible, until his nursing needs became a priority. When he knew he would be going into the home, he said he would miss his carers!
They would alert the office to any concerns and the office staff would contact the GP surgery or district nurse when necessary, and keep me informed. This gave me peace of mind that Dad's needs were being addressed and that he was being well looked after.
The office staff were friendly, efficient and professional with all phone conversations and email messages.
I am very happy to whole-heartedly recommend Trust Homecare. The wonderful team enabled Dad to stay at home with Mum for as long as possible, until his nursing needs became a priority. When he knew he would be going into the home, he said he would miss his carers!
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd
Thank you so much for your thoughtful and kind words, we wish you and your family all the best.
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Review of
Trust Homecare Solution Cambridge Ltd
from Frances L (Daughter of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Since Spring 2024 the team are caring and very empathic. Nothing appears too much trouble. The care package has helped my mother enormously. They are always polite to me, we have an open 3 way discussion about everything and anything. Engaging my mother in normal conversation.
The team are consistently
The team are consistently
supportive with all mothers daily living needs.
Very grateful.
Very grateful.
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Awards / Recognitions (4)
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