Home Care Providers Owned by Walfinch

Thank you to all who have looked after grandad, and the support and care you have also provided for me and my sisters. It's greatly appreciated. A special thank you to Kim as well, who really did ensure he was well looked after.

Most especially is the continuity we receive, which is particularly important for my husband's complex care needs. I have every confidence in leaving my husband in the kind care of the carers.

Excellent level of support to accommodate the declining health of an 87-year-old. Walfinch have been instrumental in liaising with local hospital and community nurses to ensure comfort at home and the option of staying at home.

They've taken so much stress and worry away from our family and have genuinely gone above and beyond for us all. Knowing she's in such good hands has given us real peace of mind, and we're so grateful for everything they do.

Walfinch is providing excellent care and support. The service is very reliable and as care needs have changed we have had exemplary guidance and help through transitions to increasing levels of care. Most importantly, all the staff have been lovely and communication is very effective so we find it easy to keep in touch day to day.

I can't thank the amazing Walfinch Team enough for their kindness and support and helping us with extra care for my parents at what has been a very difficult time for our family. I have met the carers at my parents and the care that is given is incredible.

We used Walfinch for my dad at home, whilst mum was in respite care following an operation. The main carer provided was male and a perfect match for dad. He actually got dad walking around the block, something he hasn't done for months. His notes on the app were detailed and very helpful. Communication about any concerns and changes to the timetable were dealt with efficiently and effectively. We will definitely be using Walfinch Care if and when needed in the future.

We have been using Walfinch for my mum - now 90 years old - for several years and have always been happy with the excellent care, reliable attendance and great communication.

And this week they have excelled themselves.

When mum comes to stay with us I'd usually collect and return her by car - 340 miles round trip each time. Collection was as normal but due to a local fuel shortage, we had to put mum on a train home at the last minute.

The prospect was full of potential anxiety for mum but Walfinch organised a carer to collect her from Newcastle station and deliver her home, so the process ended up being fuss free.

We live hundreds of miles from where mum lives, it's so comforting to know there is a local trusted resource, thanks you Walfinch team .

This week we weren't sure if there would be enough petrol to get her home after a few days staying with us and at short notice Walfinch arranged to collect her from the train station, taking all the stress away for all of us - great service!

We started using Walfinch East Barnet, in November 2025 and continue to do so. I can honestly say the experience has been excellent from the very beginning. The administrative and management team have been incredibly accommodating and flexible, making the whole process feel straightforward and well-supported.

As this was our first time using carers, we had some understandable concerns particularly about how comfortable it would feel having new people in our home, and how long it might take to find the right fit. However, those worries were quickly put to rest. The carers themselves are professional, kind, and understanding, and they've made a real effort to build trust and provide compassionate support.

The team they've put together is truly wonderful, and what we expected to be a potentially stressful transition turned out to be smooth and reassuring. We're very grateful for the care and attention they've shown, and would highly recommend their services.

We transferred to Walfinch Newcastle East at the end of February after dissatisfaction with our previous carer. What a difference! Walfinch showed a great deal of interest and determination to meet my wife's needs. We were assured that any new carers would, at no extra cost, be introduced to us and work alongside a known carer or by the Care Manager, who has been excellent in being flexible and planning cover well in advance. She has shown real interest in our views of the service Walfinch provides, which has been excellent.

I feel they provide excellent value for money.

Walfinch have been caring for my elderly mam for several weeks after a period of ill health to support with her rehabilitation. I honestly can't recommend them more. They provide exactly the right level of support whilst maintaining my mam's independence to do things herself as much as possible. My mam loves all of the 'girls' who come to see her and even though she is much better now will not be stopping her daily visit! Walfinch provide us with the comfort to know mam is ok even when we can't be there, the app they use to keep us informed is also brilliant. Thank you Walfinch! X

Very happy with level of service provided. All staff are extremely nice, friendly and professional.

Always happy to liase in regard to care package currently being provided. I have no worries entrusting these people in caring for my parent.

Recently started using Walfinch as assistance for my mother. Have found them extremely professional and efficient. My mother looks forward to her daily contact with the carers, all of whom have been very attentive and caring toward her.

Grateful to every member of the team.

I can't thank Walfinch enough for the care and support they provide my grandmother. Their communication is great with myself and my family and they look after Nan very well, her partner also finds them very helpful . Thank you

Excellent care, attention to detail as requested. Flexible. Totally satisfied with the service.

I would certainly recommend Walfinch to anyone in need of first class care.

If you do have a worry or concern it is very easy to ring the office and have a word. Someone will always get back to you and help to get your concerns sorted. I find that everyone is very supportive and willing to help if needed. Obviously the Company/set up is not perfect but I think they would be hard to beat. I have one carer to do a proper shower once a week and a visit every evening with one carer to sort out bedtime. All good