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First time I have had caring and I have been so pleased with the care I have had.
The girls are really lovely and caring and make me feel good about myself.
They treat my family, whom I am staying with respect.
Couldn't have wished for a better caring agent.

How likely would you be to recommend North Bay Home Care (Lowestoft)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy with everybody who has come. I like the fact that I know the people and that the manager always introduces a new member of staff to me.
I like the fact that if I do not feel I can get on with somebody I don't have to have that person. Avanta never let you down and are prepared to be flexible with hours and days, e.g. hospital appointments, extra days when my family are on holiday.
All the staff are professional but friendly and will do anything I ask them to do.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Good

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Staff: Almost all fully competent. All helpful, caring, polite, respectful, friendly, willing to do things our way.
Hygiene is a priority (unlike many agencies).
Office staff helpful.
Management flexible and accommodating with changing/adding sessions.
Staff arrive on time and are always a pleasure to have in the house.
Very satisfied with the calibre of carers on the whole.

How likely would you be to recommend Right at Home (Loughton, Redbridge & Waltham Forest)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Treated with Dignity: Excellent

My mother has received the most excellent care from Home Instead over the last 3+ years. Whilst it was still possible for her to stay in her own home, they were able to scale her care needs accordingly. In view of the fact that both I and my brother are abroad, it was a great comfort to know that our mum was so well looked after - something we could observe first hand when visiting ... everything from the punctuality of their visits to the professionalism and courtesy shown as well as the way we were kept informed of any concerns and issues. The level of care and concern went way beyond what I expected and I would wholeheartedly recommend their services to anyone.

How likely would you be to recommend Home Instead Senior Care (Epping Forest)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My family used the services for my grandparents across February-May this year and I have nothing but the highest praise for the service. From the initial introduction, the management and the staff looking after my grandparents were incredible. They understood our needs and they were so flexible in terms of ensuring that we had cover even when we made very last minute changes and requests. They treated my grandmother with respect and built up a strong friendship with her so quickly that they made her feel comfortable and secure in their company.
I would recommend the service to anyone.

How likely would you be to recommend Home Instead Senior Care (Basildon)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The kindness and care Mum receives when we go away is both professional and friendly. We can go away knowing Mum has fantastic care and we have no worries.
Without Inchwater's wonderful carers we would not be able to go away.
Thank you so much.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been very pleased with every aspect of the service we've received from Right at Home.
My mother has dementia, and she is increasingly unable to look after herself in her sheltered housing flat. I knew that we would need to look at getting carers in each day. Right from the first contact, Right at Home have been both friendly and professional. They came to see my mother to assess her needs and see which carers would be most suitable for her. They also supported the carer at the first visit, allowing them to get to know my mother while I dealt with the necessary paperwork.
My mother's care started 2 months ago and both her carers have been brilliant. She calls them her friends and looks forward to their visits. We always know who's coming and when and they let me know any changes or concerns. Both have been flexible in what they've done to help her, from creaming her feet, to changing the bed, or just sitting having a chat if that's what Mum needs.

How likely would you be to recommend Right at Home (Solent)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The girls we have are the best we have had. The service they have provided is first class and I cannot fault.

How likely would you be to recommend S & M Healthcare Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would just like to say how much I appreciate all my carers. All are so kind, caring, thoughtful, helpful and considerate. Big thank you to you all.

How likely would you be to recommend Somerset Care Community Services (Taunton Deane)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have found Right at Home to be excellent, with a helpful 'can do' attitude, which is very refreshing after some of the other organisations with which we have dealings eg health service and local authorities.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 19 May 2017:

I'm so glad we've been able to be proactive and make a difference. The whole team really appreciates comments like this and we will pass them on to all our caregivers.

Only used to go shopping but it is an excellent service and the staff are always helpful and cheerful. Top marks.

How likely would you be to recommend Kare Plus Cheshire? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The introduction of carers prior to commencing care is appreciated.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Management: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We have relied on Home Instead since August 2016 to help my mother live independently. We cannot praise the quality of the care and the underlying organisation highly enough. My mother had a stable and highly competent team of carers who treated her with unfailing kindness and compassion and were always mindful of maintaining her dignity and safety.
Without exception, the carers were committed to her welfare and on several occasions stayed with my mother beyond their call limit when they were concerned for her health until a family member could take over. When my mother developed an infection, it was the HI carer who spotted the change in her condition and her prompt intervention ensured that my mother received timely treatment in hospital. The carers kept meticulous records and communicated ongoing tasks and concerns very effectively.
The area team leader was fantastic; she reacted swiftly to ensure that Mum's increasing needs were met and monitored provision closely.

How likely would you be to recommend Home Instead Senior Care (Altrincham & Sale)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Lucy Gill, Director at Home Instead Senior Care (Altrincham & Sale) responded to this review on 19 May 2017:

Gwen, Thank you for this review - Alan and I are very proud of our team, and never more so when they have made such a positive impact on a family. Thank you for spending the time to share your experiences.

Care is satisfactory. I prefer having the same carer. Carers are patient, friendly and chat to me.

How likely would you be to recommend Kare Plus Cheshire? Likely

Management: Satisfactory

Value for Money: Satisfactory

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

During the month of April, Home Instead went over and above in caring for my father when he became poorly, staying with us from tea time until late evening. Our experience of the carers/staff at Home Instead Luton has been everything and more than you would wish for a loved one to remain in his own home.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I cannot recommend this care agency highly enough. The service they provide is second to none. Thank you so very much to all at Heritage Healthcare. I know that my sister is in the best possible hands and is enjoying continuing to live at home, which would otherwise be difficult. You really are the very best.

How likely would you be to recommend Heritage Healthcare (Rochdale)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Morgan McAllister, Marketing Assistant at Heritage Healthcare (Rochdale) responded to this review on 18 May 2017:

Thank you so much for your lovely review - we're glad that we can help!

Satisfactory and flexible service.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

Bluebird visit me weekly to meet my caring needs and carry out all the tasks that I require.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 18 May 2017:

Thank you for your kind words and review. Your feedback is much appreciated.

Bluebird give the piece of mind and care that we require to enable my mother to stay in her own home.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Tushar Shah, director at Bluebird Care (Reading & Wokingham) responded to this review on 18 May 2017:

Thank you for your feedback.

We are happy with the service and care provided.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 18 May 2017:

Thank you Michael for your kind words.

In the autumn of last year, I developed Polymyalgia and with it, increasing stiffness of my arms, neck and shoulders, making washing and dressing extremely difficult. I was very grateful for some kindly help from the lovely ladies of Tendacare, for a few weeks until I was well enough to look after myself again.

When I moved to a flat with a walk in shower with no support rails, which I was too nervous to use while in the house alone, I called on Tendacare again, who not only helped me to shower safely, but also showed me where I needed rails, so that I quickly regained my confidence and independence.

Everyone who visited me treated me with kindness and respect and I was very happy in their care. I only wish I had called for help sooner.

How likely would you be to recommend Tendacare? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I could not recommend this care agency highly enough. Their response to an urgent request was immediate. Very caring and very astute assessment of my mother's needs.
I was able to amend the care as my mother's health improved, so she now no longer requires daily support.

I do not know where we would have been without them.

How likely would you be to recommend Prestige Nursing + Care (Peterborough)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Claire Higgins, Branch Manager at Prestige Nursing + Care (Peterborough) responded to this review on 18 May 2017:

Thank you for your kind words, the team work hard to deliver the best possibly quality service. We are always here for you and the family when required. Thank you for taking the time to share your appreciation.

Thank you Oswestry Care, especially my father's two carers for the care, kindness and empathy you showed towards my father before his death on Easter Sunday.
You showed kindness, professionalism and helped my father keep his dignity until the end. they were also very kind to my Father on the occasion I needed to drive into Oswestry and couldn't leave my Father - they stayed with him to ensure his safety until my return.
Your staff were prepared to go the extra mile, offering advice when needed to myself - a very worried daughter who had not been in this difficult position before. They even collected my father's medication on one occasion. They coaxed him when he was feeling extremely ill to ensure his personal hygiene didn't suffer. I'm sure if he was in the position to thank you himself he would and he particularly enjoyed being told jokes! They chatted to him and treated him like a friend rather than a client which was the best way forward with my Father.

How likely would you be to recommend Oswestry Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Best one I've had. They're more mature than previous carers I've been with.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells? Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

All the staff treat my partner and myself in a caring and conscientious manner which is so important after a stroke when people feel at their most vulnerable. They are always ready to listen also. Well done Right At Home.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent