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Communication was with Access was excellent, as was their responsiveness and cooperation. When care was needed for longer than anticipated, Access was very cooperative in re-arranging things so that we kept the same carer. My only quibble is that invoices show dates for back-office accounting periods, rather than those for which care was provided, and this can be confusing.

The carer was excellent. She was considerate, observant and kindly. Although only a month or so in the UK her accent (a factor when dealing with a fairly deaf patient) was improving rapidly. She was intelligent, educated, sensitive, and tactful - giving my mother space when needed, happy to watch something more high-brow than Eastenders and so on, all of which gained my mother's respect for her gentle advice. With chocolate biscuits put out of reach, and a healthier diet of fish, vegetables, nettle soup etc, my mother is back to strength, looking wonderful and ready to welcome the same carer back.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tiggy Bradshaw, Managing Director at Access Care Management Ltd responded to this review on 27 Feb 2017:

Thank you so much for your positive review. We are delighted to hear you would recommend us to others. Your point regarding our invoicing is totally valid and we are very close to our new software being installed which offers a far clearer invoice format.
Best wishes from all of us at Access Care.

After my Aunt was taken quite poorly 2 years ago, it was obvious that more support was needed, other than what I could provide. At this point, we were introduced to Caremark in Windsor. Working within social care myself, I was apprehensive, but on initial meetings with the main 2 care staff, I felt confident in their service delivery, and have never looked back.

They have been amazing, going over and above what is required of them. The reliability of staff is really important to me, and was to my Aunt. Other than a couple of other staff who would visit occasionally (and were also excellent at their job) staffing hasn't changed in the 2 years. Often there would be occasions when extra tasks were needed, and emotional and physical support was needed by myself, the carers didn't hesitate to provide that.
My Aunts last 2 years were enhanced due to the care, empathy, and compassion of such caring individuals, and for that, I will be eternally grateful.

How likely would you be to recommend Caremark (Slough and South Bucks)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We used Way Ahead Care for my Mum's care. Firstly on a 2 visit basis in order to give her breakfast and lunch. Finally with live in care as Mum became less able to look after herself. The care she recieved was excellent on both counts. It made it so much easier for us as a family knowing she was in kind, reliable and safe hands. All discussions and meetings were conducted with sensitivity and professionalism. We would recommend them unreservedly.

How likely would you be to recommend Way Ahead Care? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Home Instead Senior Care came to my notice approximately 18 months ago, after I broke my arm and needed help for both my husband and myself. Since then I have received help weekly and come to regard the director, office staff, and the carers I have met, as personal friends. Indeed, I look forward to my Wednesday visits by our regular carer and am always glad to meet up again with the others I might not have seen for a while.
The help I receive consists mainly of companionship; light housework; and assistance, when necessary, with my husband, e.g. accompanying him to hospital appointments, because I am unable to do so, and caring for him if I need to go out for a while.
I only have to ring the office to request help and it is provided promptly and courteously. Without Home Instead Senior Care my life would be very difficult. Of course, Home Instead Senior Care offers a wide range of other services to clients than those I have mentioned here.

How likely would you be to recommend Home Instead Senior Care (Ilkley)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When I was told by the hospital I had to get carers, I had no idea where to look until I was given a book to look at of all caring professions around the country. I wanted a local company and found Home Instead and called them first. The next day the owner came to visit me in rehab hospital.
I was reluctant to have carers in my home for me (due to major multi pull hip operations), my husband was also very uneasy about having people coming into his house 3 times a day. This didn't last long, because he knew the carers did a better job than he could.

I have now been receiving care from Home Instead for approx 4 months. My carers are not only professional, they are like my new friends. Every day it's like a friend dropping in, always ready to listen to any of my problems but mainly while doing their work we have a laugh. This makes me happy.

How likely would you be to recommend Home Instead Senior Care (Reading)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Philip Keohane, Director at Home Instead Senior Care (Reading) responded to this review on 27 Feb 2017:

Thank you for your kind words which, as always, are deeply appreciated by us all.

Bluebird Care provides support and home care to my mother, who is 92 and suffers from Alzheimer's Dementia.
I am eternally grateful to the team who visit three times daily. Over the past six months, the carers have built up an excellent relationship with my mother and she now looks forward to their regular contact. I have also established excellent communication links with the carers and their manager. They regularly assess her needs and are proactive in contacting me to discuss any appropriate changes to the care plan.

The team are happy to change the schedule to fit with my mother's lifestyle. The high standard of patient/client centred care has enabled my mother to remain in her own home and so far avoid the alternative of residential care. They have also improved my own health and wellbeing as I am now confident that she is well cared for. I have ultimate confidence in their manager who is passionate about standards of care and always immediately contactable if any problems arise.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 27 Feb 2017:

Hi Catherine. Thanks for taking the time to write this review. As a director, it is always nice to hear such positive feedback which I will share with the whole team that is involved with your mother's care.

I contacted Home Instead when I needed extra help with caring for my parents.
From the start, they have fulfilled their role and been able to meet the ever changing needs of my parents.
Initially, we required just a few hours a week but now they are providing night time cover also.

We have always been happy with the carers as individuals, and appreciate that we see the same faces on a regular basis so mum and dad have got to know them all.
It also helps that the carers have got to know mum and dad and can anticipate their needs. Mum has Alzheimer's so is not always easy to understand.
If I ever require extra hours covered this is always facilitated.
I can always get in touch with management and communication is good.
We are very happy with the service they provide.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Warwick Allan, Director at Home Instead Senior Care (Conwy & Denbighshire) responded to this review on 27 Feb 2017:

Thank you so much for your detailed review. We very much enjoy working with you and your family and will endeavor to maintain these high standards in times to come.

Right at Home cared for my mother for the last couple of months. In this short time, we always found staff to be professional, friendly and totally reliable. They really had time for mum and would offer help and support whilst allowing her to be as independent as she could be. I would not hesitate to recommend the manager and his team in Mid Sussex.

How likely would you be to recommend Right at Home (Mid Sussex)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Andy McNiven, Managing Director at Right at Home (Mid Sussex) responded to this review on 27 Feb 2017:

It has been a pleasure and a privilege to look after your mother. I will ensure that your very kind words will be passed back to our team, and wish you and the family the very best of health and happiness in the future. Thank you for your support of the company.

My mother's medical condition meant that she needed her meals prepared, her taking of medicine supervised and household chores done for her. She also needed help with dressing and some help in the bathroom and latterly, care at night. We also wanted her to have companionship and occasional outings to supplement family visits.
From the very first visit, the standard of care was outstanding in every respect. Without exception, all the carers on the rota were conscientious, compassionate, professional, warm, friendly and diligent. The attention to the needs of my mother and the undertaking of household chores were carried out brilliantly. Both I and my brother were kept thoroughly and promptly informed if there were any issues that we needed to know about and our requests to the office were always dealt with courteously and efficiently.
My mother became very fond of the carers who always showed patience and compassion to give her the very best one-to-one care.

How likely would you be to recommend Home Instead Senior Care (York & Malton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I had excellent care from Right at Home Solent. The management were very helpful and friendly. The Caregivers were responsible, reliable, efficient trustworthy, professional and very friendly.

How likely would you be to recommend Right at Home (Solent)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been using the services of Home Instead for the last 18 months and am very satisfied with the service they are giving. We have the same carer each week so a rapport has grown up between my husband and the carer which is nice to see.
The management side are very good and if I need to change days or add a day they do all they can to see that our needs are met.
I would, and have, recommended them to friends.

How likely would you be to recommend Home Instead Senior Care (York & Malton)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A care company that cares.

After a few bad experiences with care companies, I have found a care company that cares about its clients. Right at Home have been caring for my parents for over 2 years.

My parents have 3 main carers who have been caring for them from day one. The carers are fantastic, they treat my parents with dignity and respect and will always go the extra mile for them. I have peace of mind that they are being cared for to the highest of standards.

I would recommend this care company to anyone looking for care in their home.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In Home Care looked after my mother when she was no longer able to live at home on her own. I needed to provide Mum with live-in care at very short notice, and In Home Care went out of their way to find the type of care, and personality of carers, I was looking for.

Every day presented different challenges as my mother's needs changed. I couldn't be more grateful to the carers and the managers at In Home Care who went out of their way to make sure Mum was happy, and that I was kept well informed. I felt very comfortable giving them feedback if something needed to change and they always did their very best to accomodate my wishes, even at short notice.

They have an excellent balance of caring vs professional behaviour which is very hard to find these days. They cared for Mum until she passed away and treated her with respect and dignity until the very end.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Claire Simmons, Director at In Home Care Ltd - Waterlooville responded to this review on 27 Feb 2017:

Hi Anne, thank you so much for taking the time to submit your review of our company. We are so pleased that we were there to offer our support when it was needed.
Thank you and all the best Claire.

I was impressed with the time taken initially to assess my Fathers needs and to get to know him as a person.
The carers have been really great with him especially as he was reluctant to accept help at the start. They have always treated him with respect and encouraged him to let them help without taking away his independence.

They never just whizz in and whizz out, they spend time with him and chat and I think he is enjoying the company even though he might not admit it!

It has given me the peace of mind to know that someone twice a week is calling in to help him and to keep him company.

How likely would you be to recommend Right at Home (Mid Sussex)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Andy McNiven, Managing Director at Right at Home (Mid Sussex) responded to this review on 27 Feb 2017:

Thank you for your very kind words Mandy. It is our pleasure to look after your father, and we are delighted to know that he is enjoying the company of our CareGivers.

Home Instead have provided an excellent care package for my 94-year-old mother.
The caregivers are patient, caring and genuine people who really care and provide companionship, and nothing is too much trouble for them.
There is an excellent system of communication in place between the caregiver/the office and the clients family. I am welcomed reading the daily log regarding my mother's care.
The members of staff at the office have always strived to provide the level of care that we requested, and this was much appreciated.
They have also been extremely supportive to the family, whilst my mother was in hospital, and then moved on to a care home.
I would have no hesitation in recommending the company and all of its staff to anyone looking for genuine care and companionship.

Many thanks.

How likely would you be to recommend Home Instead Senior Care (Windsor, Egham and Staines)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Whenever a change of time or date has been needed, Bluebird has always accommodated my wife. Carers have been extremely helpful and caring, bearing in mind my wife had a stroke 3 years ago. The service provided is excellent and I have in the past recommended Bluebird to a doctor for them to employ Bluebird for their mother. The staff we have visiting, have so far all been kind and considerate, so long may it continue.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We as a family are happy with how things are going with the care of my father. He seems happy with how things are going. They are always on time and if there are any problems, the carer will phone me. I would tell other people about Clarriots Care (Coventry) in fact, I have! They are a good company.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Christina, Support Worker at Clarriots Care (Coventry) responded to this review on 24 Feb 2017:

Hi Steph,
It's a pleasure to work with your father, all of us look forward to seeing him each week and we all say how happy he is when he sees us at the door. He is a cheerful gentleman and we're glad that you as his family have chosen to entrust his care with us!

The staff were amazing with my grandma all through her treatment. Nothing was ever an issue and this proved a lifeline for my granddad who did begin to struggle with her care as she became even iller. Not only did the staff look after my grandma with the best care possible they were friends for my granddad who would often become lonely and liked their company on a daily basis. All staff went above and beyond the service that they provided and as a family we cannot thank them enough. I would 100% recommend this service to anyone who requires it.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I find Right at Home (Mid Sussex) to be most professional for the care of my wife. The carers who attended her needs are most understanding, as she can be most difficult at times. They are very helpful at these times. Further conceded for me is the carer.

How likely would you be to recommend Right at Home (Mid Sussex)? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

Andy McNiven, Managing Director at Right at Home (Mid Sussex) responded to this review on 27 Feb 2017:

Thank you for the review David. The staff thoroughly enjoy their visits to you and your wife, we are increasingly looking for ways in which we can add more value to our calls. I will be in touch to see how we might be able to improve our services further.

When my mother started to be unable to look after herself properly, I wanted to bring in a care agency who would provide more than just the basic care she needed. I met with the staff from Right at Home (South Trafford) and was impressed by their professionalism. Since using them I have been exceptionally pleased by the standard of care she is receiving, my brother commenting on how it is a weight off his mind now she is being looked after by people who care. They cook, clean and generally look after her - getting her up in the morning, helping her to clean up accidents with dignity, and even call late evening to put her to bed and make sure she is alright. With her loving fish and chips, they even go out to buy them for her twice a week.
My mother is not the easiest of people to deal with in her old age but the carers put this to one side and have strategies to bring her around and engage with them.
Thank you, excellent work and I highly recommend you to others in similar positions.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mark, Managing Director at Right at Home (South Trafford) responded to this review on 24 Feb 2017:

Dear Andrew, thank you very much for your kind words. The girls have really made progress with your mum and love looking after her.

Following an unfortunate experience with another agency, I was fortunate to discover Bluebird. Not only have they supported my partner who has extremely complex needs but very supportive of me during a particularly difficult time. Any agency can provide a service but Bluebird can honestly be called a CARING service. They have been very patient in developing a team which fully meets our needs and demonstrated an understanding that when a lot of input is required, staff have to meet stringent criteria; be caring and empathetic, able to use their own initiative and the necessary skills over a broad base including social and domestic, and be hard working. The team we have forged together meets these and more. They are totally dedicated and a pleasure to have in our home. In a relatively short time, they have assumed some of the responsibility that I have shouldered for so long. More importantly, they have earned the trust of a man who needs total support in all aspects of daily living - no mean feat.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 24 Feb 2017:

I'm really pleased we are making a difference. I will pass on your comments to everyone involved in this package of care.

My mother, who is now 95, has been using Sarpro Care since June 2016.
Due to her age and severe arthritis, she was having difficulty in washing and dressing and doing her hair in the mornings thus leaving her exhausted by mid-morning. I noticed an immediate difference once the manager and her team started assisting her at the beginning of each day. My mother was apprehensive at the start but the manager's staff soon put at ease and she quickly got to know the girls looking after her. Her quality of life has improved dramatically over the last 9 months. All the staff are caring and extremely helpful, nothing seems to be too much trouble for them.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum started to deteriorate suddenly and we needed to get carers to visit her, give her lunch and help with some household chores - Right at Home were brilliant - local management who had personally been through what we were going through arranged a quick visit to meet mum and assess her needs and then introduced to the carer who mum took to immediately. She looked forward to her visits. On a couple of occasions we had to cancel visits at short notice and Right at Home were understanding - likewise when we needed ad hoc visits at short notice, Right at home delivered. Mum has moved on but still remembers her visits fondly and the local management has been helpful in advising on mum's next steps for care in a home. Thank you.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 23 Feb 2017:

Thank you very much, Gary, for your kind words, and I'm very pleased we were able to help your mum for the time we did. I wish your mum well in her next steps, hope everything goes well. Kind regards, Bob and Michelle.

The service was excellent and swiftly arranged - communication with the manager and staff was effective from the start, organisation impeccable, the carers punctual, efficient, caring, conscientious and showed empathy. It was clear that they were well-trained; they also, on occasion, voluntarily went beyond the call of duty. Medication procedures were carefully observed. I would not hesitate to recommend this company and am grateful for the help and peace of mind they provided.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

An excellent service, caring and friendly and very good at responding to change in timing of service and days required. Would recommend to anyone. Caring staff and management who are both helpful and very efficient and manage short notice changes well. Very careful with medicine administration and noticing any physical problems. My husband and I both feel at ease with the carers who look after my mum on a daily basis and have become genuinely fond of a number of the staff.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent