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Whenever a change of time or date has been needed, Bluebird has always accommodated my wife. Carers have been extremely helpful and caring, bearing in mind my wife had a stroke 3 years ago. The service provided is excellent and I have in the past recommended Bluebird to a doctor for them to employ Bluebird for their mother. The staff we have visiting, have so far all been kind and considerate, so long may it continue.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff were amazing with my grandma all through her treatment. Nothing was ever an issue and this proved a lifeline for my granddad who did begin to struggle with her care as she became even iller. Not only did the staff look after my grandma with the best care possible they were friends for my granddad who would often become lonely and liked their company on a daily basis. All staff went above and beyond the service that they provided and as a family we cannot thank them enough. I would 100% recommend this service to anyone who requires it.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Following an unfortunate experience with another agency, I was fortunate to discover Bluebird. Not only have they supported my partner who has extremely complex needs but very supportive of me during a particularly difficult time. Any agency can provide a service but Bluebird can honestly be called a CARING service. They have been very patient in developing a team which fully meets our needs and demonstrated an understanding that when a lot of input is required, staff have to meet stringent criteria; be caring and empathetic, able to use their own initiative and the necessary skills over a broad base including social and domestic, and be hard working. The team we have forged together meets these and more. They are totally dedicated and a pleasure to have in our home. In a relatively short time, they have assumed some of the responsibility that I have shouldered for so long. More importantly, they have earned the trust of a man who needs total support in all aspects of daily living - no mean feat.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 24 Feb 2017:

I'm really pleased we are making a difference. I will pass on your comments to everyone involved in this package of care.

My mother, who is now 95, has been using Sarpro Care since June 2016.
Due to her age and severe arthritis, she was having difficulty in washing and dressing and doing her hair in the mornings thus leaving her exhausted by mid-morning. I noticed an immediate difference once the manager and her team started assisting her at the beginning of each day. My mother was apprehensive at the start but the manager's staff soon put at ease and she quickly got to know the girls looking after her. Her quality of life has improved dramatically over the last 9 months. All the staff are caring and extremely helpful, nothing seems to be too much trouble for them.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum started to deteriorate suddenly and we needed to get carers to visit her, give her lunch and help with some household chores - Right at Home were brilliant - local management who had personally been through what we were going through arranged a quick visit to meet mum and assess her needs and then introduced to the carer who mum took to immediately. She looked forward to her visits. On a couple of occasions we had to cancel visits at short notice and Right at Home were understanding - likewise when we needed ad hoc visits at short notice, Right at home delivered. Mum has moved on but still remembers her visits fondly and the local management has been helpful in advising on mum's next steps for care in a home. Thank you.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 23 Feb 2017:

Thank you very much, Gary, for your kind words, and I'm very pleased we were able to help your mum for the time we did. I wish your mum well in her next steps, hope everything goes well. Kind regards, Bob and Michelle.

The service was excellent and swiftly arranged - communication with the manager and staff was effective from the start, organisation impeccable, the carers punctual, efficient, caring, conscientious and showed empathy. It was clear that they were well-trained; they also, on occasion, voluntarily went beyond the call of duty. Medication procedures were carefully observed. I would not hesitate to recommend this company and am grateful for the help and peace of mind they provided.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

An excellent service, caring and friendly and very good at responding to change in timing of service and days required. Would recommend to anyone. Caring staff and management who are both helpful and very efficient and manage short notice changes well. Very careful with medicine administration and noticing any physical problems. My husband and I both feel at ease with the carers who look after my mum on a daily basis and have become genuinely fond of a number of the staff.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would highly recommend Home Instead. In the 3 months they've been looking after my mum there has never been more than 2 different carers, so it's great to have this consistency. They have been friendly, kind, helpful and very attentive to mums needs. Always ready with good advice and as this was all new to me, they were a great help to myself too. I found them professional, punctual and nothing is too much trouble. Everything you could wish for in care for a loved one.

How likely would you be to recommend Home Instead Senior Care (Swindon & Vale of White Horse)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The service was extremely reliable over the six years that we used Care Together. I or my sisters were always consulted as part of the care planning process, mostly by email or else by phone. The care staff were without exception very kind and respectful to my parents. With their positive and jovial manners, they were able to get my father who was slipping into Alzheimer's responding back which was a delight to see. At the same time they were very professional in the physical care they were providing and he always seemed comfortable with being washed, dressed, moved around, etc. Contact with the office was very efficient. They certainly made our father's last few years more comfortable and enabled him to stay at home until his final year. They are continuing to support our mother on an occasional basis now that she is in a care home, mostly taking her back to visit old friends in the village or attend dentist and hospital appointments and the like. We strongly recommend Care Together.

How likely would you be to recommend Care Together Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 22 Feb 2017:

We were so pleased to be able to keep Mum ad Dad at home for as long as possible. It was good to have you and your sisters as part of the team that made that possible. Thank you for still keeping us in the family.

Excellent care provider which my partner needs at home care. The carers are always on time, efficient and helpful. Would recommend Crescent to anyone in our circumstances where the care requirements are simply too much for the family members to cope with.

How likely would you be to recommend Crescent Homecare Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been very impressed by the service my sister received from the team. My sister is a younger person with early onset dementia. She found it difficult to accept help and the members of the team who went to her home were very skilled at balancing respecting her wishes while still providing cleaning, medication checks etc. The notes in the folder were informative and useful as I could only visit occasionally. The team were very flexible and supportive. My sister has now moved to residential care but if she had stayed at home, I would certainly have continued to use the service.

How likely would you be to recommend Independent Homecare Team? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Angel Homecare services have been brilliant in helping to care for my nan, she can be hard work at times through no fault of her own but the carers are always sympathetic and caring to her needs and wishes. They go over and above in everything they do, it's the little things that count such as checking she has her TV guide on the right page for the day, putting the curtains in the exact position nan requires as well as the duties of washing, dressing, feeding etc. I cannot fault angels in any way. They are amazing at what they do!

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very satisfied with the excellent service provided. Instant caring response to family needs, good communication and availability of personnel to deal with requests.
A bespoke service which is very responsive to the individual needs of the client. Well done to all concerned for the welfare of my mother.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Dad has been having care provided by this agency for about four months. One session a week for social support and another for support while having a bath. I have been able to work closely with the staff to initiate the carers, introduce them to Dad and increase support as needed. Nothing has been too much trouble for them and my Dad is always pleased to see the carers who are always friendly, respectful, smart and caring. My Dad was ill before Xmas and while he was still poorly then so was I. I was too poorly to be able to care for him for a short time. I was able to phone the emergency number and get help.
My Dad lives with me and as a carer, I feel hugely supported by this company which then enables me to have more strength to care for my Dad.

How likely would you be to recommend Care Together Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 22 Feb 2017:

Thank you for such a lovely review. It has been a pleasure to help you and Dad to settle into the village.

Excellent carers who left very clear info after each visit. Did all that was asked for and, on occasions, above and beyond. Service user thought very highly of them and would have been happy to have increased visit had it not been necessary for him to go into residential care.

How likely would you be to recommend Home Instead Senior Care (Conwy & Denbighshire)? Extremely Likely

Management: Good

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Have been a client for more than one year. I have found the carers to be most helpful and doing things beyond the call of duty. Very friendly and interested in my hobbies. I feel very safe when my carers are here, and they feel safe too now that my cat no longer attacks them!

How likely would you be to recommend Right at Home (Solent)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Access Care has provided live-in carers for my parents for the last eleven months. The carers were very capable and looked after my parents to a high standard. The change overs always went smoothly, so there was the continuous care in place at all times. The carers were in contact with me on a regular basis so I was kept informed of my parents well being. I would definitely recommend Access Care to provide live-in carers, as they listened to our requirements, put the correct care in place and were always supportive.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Promedica24 provided excellent live-in care for 5 weeks when my mother had fractured her spine. It was a very difficult time for me and my family and the assistance and support Promedica24 provided was the best we could have hoped for.

How likely would you be to recommend Promedica24? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Tibor D, Regional Partner at Promedica24 responded to this review on 21 Feb 2017:

Thanks very much for your kind words Caroline. I do hope your mum gets well soon.

The team at Home Instead in Hove have been truly inspiring in their support, professionalism, flexibility, thoughtfulness and care. I can't recommend them enough. Nothing has been too much trouble. The human values just zing through everything they do. Many thanks indeed for all your help, patience and support. Hugely appreciated at a difficult time. Thank you.

How likely would you be to recommend Home Instead Senior Care (Brighton, Hove and Shoreham)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would be delighted to recommend Angel Homecare Services to family and friends due to the high level of service my Mother receives from them on a daily basis. All the carers are happy and friendly when they attend and treat mum with dignity and respect. The girls and the office staff keep me up to date on any issues that occur and are more than helpful in problem-solving. Thanks to their help, mum has been able to remain in her own home which makes her happy. Thanks everyone for your support.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Without the support of the Home Instead team, I would not be able to keep my dad in the stable and comfortable state he is in.
Home Instead team of management and carers go that extra mile to accommodate any extra care that we need. Nothing ever is too much for them. They not only care for my dad but also do small things (thoughtful gestures) that make my carer's role that little bit easier.

How likely would you be to recommend Home Instead Senior Care (Wembley)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Nikisha Patel, Registered Manager at Home Instead Senior Care (Wembley) responded to this review on 24 Feb 2017:

Thank you so much for this excellent review. We strive to deliver excellent care and we spend much of our time looking for passionate people who consider it a privilege to support people in their own homes. Your Father is an absolute pleasure to spend time with and we are pleased that both you and your Dad have been happy with the care, companionship and support that we have been able to offer. Many thanks for sparing the time to write a review.

Good and reliable service with very skilled carers. Having met all of the carers, I am impressed and very happy with the high standards of care given. The carers are compassionate whilst maintaining the high degree of discipline necessary to deal with my mother's condition.
Management support is always available and proactive and I am assured that my mother is properly cared for. The overall administration of Angels service pleases. Records of service and times sheets are meticulous, accurate and delivered in a timely fashion.
I would not hesitate to recommend Angels.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I recently visited an elderly family friend in Chelsea who has been receiving support from Right at Home and I highly recommend them. Their support has made has made such a difference to her life and she really looks forward to their daily visits. Previous care companies did take the time to be sociable with her but Right at Home took the time to find carers with mutual interests. It is amazing the difference their visits have made to her well-being.

How likely would you be to recommend Right at Home Central London? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Angels Homecare have been visiting my Mum who has dementia for nearly a year now. Mums behaviour can be a challenge at times, but the carers are flexible and thoughtful in delivering care so her individual needs are met. Management appreciates that continuity of staff is important for someone with dementia. Any problems or queries are dealt with promptly and efficiently. Communication is excellent, I am kept well informed. I am very pleased with the overall care Angels to provide enabling Mum to remain as independent as possible in her own home.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would have no hesitation in recommending Home Instead Senior Care. My 92-year-old mother has been looked after by Home Instead Senior Care for 4 years now. During that time, the family have enjoyed peace of mind, knowing that she is being looked after with the care and respect she deserves.

Aspects of the business I really like are:

- New carers are introduced to mum before they form part of the team.
- Constant communication between the carers and the family
- The minimum one-hour time slot.

How likely would you be to recommend Home Instead Senior Care (Swindon & Vale of White Horse)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent