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Click to view important information about the Reviews & Review Score
We receive approximately 20% of Reviews through website submission and 80% of Reviews through Review Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews submitted to care providers so that they may make a response to be published with the review.
The Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Reviews.
For further information on Reviews and the Review Score please click here.
Review submitted from a Postal Card by E R (Client) on Wednesday 20 September 2017. Relates to September 2017.
The staff and managers are all extremely kind, understanding and accommodating while remaining professional. A huge reliefe when you're struggling with serious illness.
How likely would you be to recommend Prestige Care 247? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Phil H (Nephew of Client) on Wednesday 20 September 2017. Relates to September 2017.
The caregivers from Home Instead are all absolutely brilliant. My aunt had very restricted mobility and needed help with personal care.
The treated her and me, with the utmost dignity. They were all very professional but also very friendly. They put us all at ease.
How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Leila W (Wife of Client) on Wednesday 20 September 2017. Relates to September 2017.
We have employed Home Instead for nearly a year and found them excellent. Have only once, some time ago, requested a change in carer. This caused no problem.
My husband looks forward to their visits to give him a shower (three times a week) and he enjoys the company of the carer who is always thoughtful.
It is a great help to me and gives me a little break and I think we work well together. Home Instead does their best to accommdate any change we might have to make at short notice.
How likely would you be to recommend Home Instead Senior Care (Havant)? Extremely Likely
Management: Good
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Elizabeth G (Daughter of Client) on Wednesday 20 September 2017. Relates to September 2017.
LifeCarers have provided care every day for my mother since 2012 and for my father until he passed away in 2014.
The care they provide is excellent.
Both the carers themselves and the managers are responsive and communicative.
They are friendly and adapt the care provided to the needs as they change over time.
I rely on them to let me know about any problems and to help find solutions and they have never let me down.
I would recommend them without hesitation to neighbours and friends.
How likely would you be to recommend LifeCarers Bracknell, Crowthorne & Sandhurst? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
A Dobson, Care Manager at LifeCarers Bracknell, Crowthorne & Sandhurst responded to this review on 20 Sep 2017:
Thank you very much for taking the time to write us such a wonderful refview.
Review submitted from a Website Submission by Susan H (Daughter of Client) on Wednesday 20 September 2017. Relates to September 2017.
My family and I wholeheartedly recommend this agency.
Their philosophy is dignity with care and kindness, staff and management exude this.
Communication is excellent, we as a family are kept up to date with all necessary information.
Our mother is receiving, in our opinion, the best care she deserves.
How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Sharon G (Friend of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Thanks to the senior carer for arranging an amazing carer for my next door neighbour.
He was sadly discharged to a care home but he was well looked after by your team.
He still remembers the cheery hellos :)
How likely would you be to recommend Social Care Personal Assistants Ltd? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Loraine Clarke, Manager at Social Care Personal Assistants Ltd responded to this review on 20 Sep 2017:
Thank you for the lovely feedback.
Review submitted from a Postal Card by M G (Son of Client) on Tuesday 19 September 2017. Relates to August 2017.
Care requirements quickly recognised and routine established. Use of back to back care providers beneficial.
Forward rosters useful when provided. Service flexible and responsive to change. Administration efficient and effective.
How likely would you be to recommend Burlington Homecare? Extremely Likely
Management: Good
Value for Money: Good
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Postal Card by Robert M (Son of Client) on Tuesday 19 September 2017. Relates to July 2017.
My mother was very happy with the service. I would recommend this company to anyone.
How likely would you be to recommend Home Instead Senior Care (Rugby)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Rosemary H (Wife of Client) on Tuesday 19 September 2017.
Very pleased with carers. They look after my husband so well.
How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Margaret Q (Client) on Tuesday 19 September 2017. Relates to August 2017.
I feel that Home Instead provide a good service ensuring that a carer comes to look after me every day.
How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Likely
Management: Good
Value for Money: Satisfactory
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Website Submission by Karen W (Granddaughter of Client) on Tuesday 19 September 2017. Relates to September 2017.
RV Care Ltd came to help my Nan with her personal care whilst she was staying with me for 2 weeks. They were lovely, kind and extremely helpful with Nan and she enjoyed their company. She is quite an independent 97 year old but she felt safe and very happy to have extra assistance with the carers which was a massive relief for me! We would 100% recommend RV Care and when Nan visits again we will certainly be in contact again. Many thanks
How likely would you be to recommend RV Care Ltd - Devon? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Clare Connor, Branch Manager at RV Care Ltd - Devon responded to this review on 19 Sep 2017:
Thank you so much for your lovely comments, it has been a pleasure to care for your nan and we look forward to seeing you all again soon. I hope you all have a safe trip back home.
Review submitted from a Postal Card by P B (Client) on Tuesday 19 September 2017. Relates to August 2017.
My experience with Age UK Home Help is a pleasure. They are there for me whenever I need them. They are always pleasant and reassuring. It is wonderful for me to know I always have them there. I don't know what I would do without them.
How likely would you be to recommend Home Help? Likely
Management: Good
Value for Money: Satisfactory
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Good
Maddie Copley, Marketing & Communications Officer at Home Help responded to this review on 19 Sep 2017:
Thank you for your positive comments about Home Help, which are much appreciated by our SupportGivers. We are so pleased that you are happy with the service.
Review submitted from a Postal Card by Wendy K (Daughter of Client) on Tuesday 19 September 2017. Relates to August 2017.
I have been so grateful to the two carers for all the assistance they have given mum including preventing her being "scammed" by a mobility scooter company. As I live over 200 miles away it gives me huge peace of mind to know someone is checking on mum a couple of times a week, making sure she gets out to the shops and generally sorting out odd jobs. Having met her main carer I took to him immediately and he seems a very good match for mums requirements. The regular feedback I get gives me huge confidence that all is well.
How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Sandra B (Client) on Monday 18 September 2017. Relates to August 2017.
I needed 24/7 care after going home from hospital I had a broken hip and this company was recommended to me by two different people.
I've had two different Polish carers and they both have spoken very good English so no problems at all with communication the care I received was to a very good standard and nothing is ever too much trouble. I would not hesitate to recommend this company to anyone who requires a high standard of care.
How likely would you be to recommend Promedica24 - Cheshire East? Extremely Likely
Management: Good
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Jonathan Hayley, Regional Partner at Promedica24 - Cheshire East responded to this review on 19 Sep 2017:
Thank you Sandra for your kind review. We are so glad to be able to help you come back home!
Review submitted from a Postal Card by J E (Client) on Tuesday 19 September 2017. Relates to September 2017.
The service provided meets all my present requirements. Staff are always willing to assist with anything I may ask for.
How likely would you be to recommend 1st Homecare (Oxford) Ltd? Likely
Management: Good
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Caroline M (Client) on Tuesday 19 September 2017. Relates to August 2017.
Although new to the company, the carer was very polite and eager to please. Delightful girl, great with the dog as well. No complaints whatsoever. Thanks!
How likely would you be to recommend Clarriots Care (Surrey North)? Extremely Likely
Management: Good
Value for Money: Good
Care / Support: Good
Staff: Excellent
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Postal Card by D R (Husband of Client) on Tuesday 19 September 2017. Relates to September 2017.
No complaints whatsoever. Great team of carers.
How likely would you be to recommend Baxters Homecare Ltd? Likely
Management: Good
Value for Money: Good
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Postal Card by D D (Client) on Monday 18 September 2017. Relates to September 2017.
Very happy with care given, recommended to others.
How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Sheila R (Wife of Client) on Monday 18 September 2017. Relates to September 2017.
Carers were always willing to do anything that we required. They were very kind and personable and we always enjoyed their company.
The care package was set up in one day as I had gone into hospital and knowing that my husband was being looked after was very reassuring.
How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely
Management: Good
Value for Money: Satisfactory
Care / Support: Excellent
Staff: Excellent
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Postal Card by Amy D (Client) on Monday 18 September 2017. Relates to September 2017.
Very good company. Always reliable and on time. Cannot fault them in any way. All care needs are attended to.
How likely would you be to recommend Independent Homecare Team? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Gemma S (Client) on Monday 18 September 2017. Relates to September 2017.
Our review went very well, we talked about different categories, changing the care plan as needed. The person was very nice and professional and very helpful.
How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Arturo B (Client) on Monday 18 September 2017. Relates to May 2017.
Helpful, efficient, reliable and pleasant.
The staff arrived promptly and attended with care to my needs and were very willing to be helpful.
If they were late, they would advise us by telephoning.
How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely
Management: Good
Value for Money: Satisfactory
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Website Submission by Juliet C (Daughter of Client) on Monday 18 September 2017. Relates to October 2016.
My father fell when he was in his early 90's, broke his hip and had to stay in a hospital for quite a few weeks.
He was not allowed home, even though it was a retirement village unless he had help. That's where Care4U2day stepped in.
The staff were amazing, helped with all his daily needs, cooked for him, put his washing on etc.
They enabled him to stay in his own home with all the things he loved. As he became frailer, so they upped a number of times they went in. They always contacted us if they were worried or unsure about him, and liaised with us if he needed extra help.
He became friends with them and often would regale us with stories of their lives.
Towards the end, much to my everlasting regret, none of the family got to him in time, but he was not alone, his lovely carer put her life on hold that night and stayed to see him on his final journey.
The company are amazing. I can only hope there are people like them around when I need help!
How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by E G (Wife of Client) on Monday 18 September 2017. Relates to September 2017.
I have been with this company for seven months. They look after my husband who has Alzheimer's and cannot walk or speak. He loves the two ladies who come to shower and dress him. I'm also very pleased with them.
How likely would you be to recommend Right at Home (Eastbourne)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by S Y (Son of Client) on Monday 18 September 2017. Relates to August 2017.
As I live 1 hour away and wanting my father to remain in his home as long as possible I needed a local care provider. From the first contact with the manager all I have received is prompt efficient service. No request has been difficult and I have always found them accommodating even at short notice. Have no trouble thoroughly recommending them for an excellent care provider.
How likely would you be to recommend Olive Care? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Dina, Manager at Olive Care responded to this review on 18 Sep 2017:
Thank you so much for your kind words.
