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Click to view important information about the Reviews & Review Score
We receive approximately 20% of Reviews through website submission and 80% of Reviews through Review Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Service User/Client or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews submitted to care providers so that they may make a response to be published with the review.
The Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Reviews.
For further information on Reviews and the Review Score please click here.
Review submitted from a Website Submission by Dorothy B (Daughter of Client) on Wednesday 26 July 2017. Relates to July 2017.
I am very happy with the ongoing care and support Unique Homecare are providing for my father and mother. I have found both management and staff to be very friendly and helpful, right from my first contact with the office. The Family are so pleased to have found Unique Care.
How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely
Management: Excellent
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Stuart M (Nephew of Client) on Wednesday 26 July 2017. Relates to July 2017.
The Thanet team have been proactive right from the first contact. Nothing seems too much trouble and they are quite happy to go the extra mile, taking their own time for pharmacy visits etc and also paying attention to hospital appointments and related transport bookings.
Our family is delighted to be associated with the Thanet team looking after an aged relative and we hope this continues. Thank you for your detailed attention, great communications and understanding.
How likely would you be to recommend Caremark (Thanet)? Extremely Likely
Management: Excellent
Value for Money: Don't Know
Care / Support: Good
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Heather W (Daughter of Client) on Wednesday 26 July 2017. Relates to July 2017.
The carers who attend mum are all lovely and treat her with great respect. They talk to her and even have a sing-a-long (if time permits). They are very efficient in getting her meals, understanding personal care and administrating medication. They are also very quick to alert me if there are any concerns about her - this is all great. On the management side, there have been occasions when I have been asked to fill in as there are no carers available, this is rare but I am given 3-4 hours notice, more notice would be preferable. Generally, this is a good service.
How likely would you be to recommend Somerset Care Community (Hampshire and Surrey)? Likely
Management: Satisfactory
Value for Money: Satisfactory
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Postal Card by Sarah B (Daughter of Client) on Wednesday 26 July 2017. Relates to July 2017.
Good communication - happy to listen - have been providing the service we have asked for. Seem to oblige and comply with our requests. Good follow up from care manager.
How likely would you be to recommend Home Instead Senior Care (Windsor, Egham and Staines)? Extremely Likely
Management: Excellent
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Alan H (Client) on Wednesday 26 July 2017. Relates to July 2017.
I find Cherish Care very accommodating to all manner of tasks. They are always very kind and helpful. I don't know what I would have done over the past three years.
How likely would you be to recommend Cherish Care? Extremely Likely
Management: Excellent
Value for Money: Satisfactory
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Gill B (Daughter of Client) on Tuesday 25 July 2017. Relates to May 2017.
I am really pleased with the friendly and efficient service from Right at Home. The communication has been excellent and attention to detail regarding my mothers care needs is reassuring. I am very confident in Right at Home, in their capability in providing good quality of care for my mother at all times.
How likely would you be to recommend Right at Home (Worthing & Shoreham)? Extremely Likely
Management: Excellent
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by D J (Client) on Wednesday 26 July 2017. Relates to July 2017.
Very helpful and caring.
How likely would you be to recommend Cherish Care? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Jakki W (Daughter of Client) on Tuesday 25 July 2017. Relates to January 2017.
From the first meeting, Home Instead made a very good impression of caring and treating my mother with dignity during the time she needed extra support. The caregivers were always efficient and very friendly towards me and my mother. If ever there was a problem or concern, I was informed immediately via email or telephone. I know Mum looked forward to their daily visits, which helped relieve her boredom as she lives on her own. I would not hesitate in recommending Home Instead to whoever may need their services in the future.
How likely would you be to recommend Home Instead Senior Care (Farnborough, Farnham and Fleet)? Extremely Likely
Management: Excellent
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by John S (Client) on Wednesday 26 July 2017. Relates to July 2017.
Completely satisfied.
How likely would you be to recommend Bluebird Care (Peterborough & Rutland)? Extremely Likely
Management: Good
Value for Money: Satisfactory
Care / Support: Excellent
Staff: Excellent
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Website Submission by S J (Client) on Tuesday 25 July 2017. Relates to July 2017.
We have only recently started working with the agency and have found them to be really friendly and helpful and we are very happy with services offered. The staff are obliging and efficient and we wouldn't hesitate to recommend them as a home care agency.
How likely would you be to recommend inTouch Home Care? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Alan P (Son of Client) on Tuesday 25 July 2017. Relates to July 2017.
Lovely carers, excellent service. My mum looks forward to seeing them and regards them as friends.
How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Tina G (Client) on Tuesday 25 July 2017. Relates to July 2017.
I have had care for 8 years now and since April 2017 I joined with Right at Home (Bridgend and Vale of Glamorgan). This is the best care company I have ever had and will continue to have care - thank you.
How likely would you be to recommend Right at Home (Bridgend and Vale of Glamorgan)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Judith G (Client) on Tuesday 25 July 2017. Relates to July 2017.
Have been very happy with this company. Any hiccups have been solved and dealt with. My two main carers are smart, professional, kind and caring. I would recommend to my friends without any hesitation.
How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely
Management: Good
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Website Submission by Sue (Daughter of Client) on Tuesday 25 July 2017. Relates to July 2017.
The team of people from Home Instead who provide care for my parents are like friends who visit the home. They are most competent, resourceful, proactive in a dynamic environment, and are genuinely caring and kind. I think one thing that is so lacking generally is respect but not here with Home Instead, they are sensitive to my parents' personal preferences, how they may feel about things and above all patient - a very necessary attribute when confronted with the changes a person with dementia can throw at you.
The management is very hands-on, actively involved, very approachable and supportive.
How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely
Management: Good
Value for Money: Good
Care / Support: Excellent
Staff: Good
Overall Standard: Good
Treated with Dignity: Excellent
Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 25 Jul 2017:
Thank you so much for such a fantastic review, which says so much about what we aspire to do at Home Instead Senior Care in support of our dear clients.
Review submitted from a Website Submission by Jaqueline D (Daughter of Client) on Tuesday 25 July 2017. Relates to April 2017.
We put my mother under the care of Malindi Care Services when her health deteriorated. We as a family were very happy with the care she received and I must say she was very grateful for the services you provided too. The staff at Malindi Care Services were kind and portrayed respect and professionalism all the times. They always communicated with us which made it easy for the family to see to her well-being throughout. The Staff always worked well with other care giving professionals, enabling her to receive other help and assistance available throughout her care period. I highly recommend anyone looking for care for their loved ones. Thank you very much.
How likely would you be to recommend Malindi Care Services Ltd? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Mike H (Son of Client) on Tuesday 25 July 2017. Relates to July 2017.
Bluebird provide a friendly, caring service to my Mother, we feel we know the care team and they provide regular feedback, via the day book, office and management team - they are responsive to our enquiries and flexible as my Mothers needs change.
How likely would you be to recommend Bluebird Care (Stroud and Cirencester)? Extremely Likely
Management: Good
Value for Money: Satisfactory
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Postal Card by Roger D (Husband of Client) on Tuesday 25 July 2017. Relates to July 2017.
My wife has been using the services of this company for about 2 years. First as care at home and lately as Carewatch. The main stay of the company is its staff. My wife looks forward to the visits and has a good laugh with them. The company has always been able to help us when we have needed change or amend our care plan. A special mention to the management team. You know who you are!!
How likely would you be to recommend Carewatch (Swindon)? Extremely Likely
Management: Excellent
Value for Money: Good
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Postal Card by F H (Daughter of Client) on Tuesday 25 July 2017. Relates to July 2017.
My father was a client of Home Instead for 3 years. I couldn't have been more pleased with the standard of care that he received during this time. The staff that come to see him were excellent and I couldn't fault them. He only moved into residential care because he became too frail to stay at home.
How likely would you be to recommend Home Instead Senior Care (Ascot, Camberley and Wokingham)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Maggie Martin, Director at Home Instead Senior Care (Ascot, Camberley and Wokingham) responded to this review on 25 Jul 2017:
Thanks very much for your lovely comments - it was a pleasure to look after your dad. I hope he settles well in his new home, Maggie.
Review submitted from a Postal Card by John P (Client) on Tuesday 25 July 2017. Relates to July 2017.
I have found Home Instead excellent in every way. The different carers who visit me are always friendly and most helpful.
How likely would you be to recommend Home Instead Senior Care (Central Hampshire)? Extremely Likely
Management: Excellent
Value for Money: Good
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by J O (Client) on Tuesday 25 July 2017. Relates to July 2017.
Having a total left shoulder replacement followed by the independent living team for 6 weeks support and recommended further care help. Already had a right total hip replacement and in 2017 finally a total hip replacement and had a horrid post operative experience - ischaemic colitis causing oedema, in hospital for five weeks and since then have had ongoing personal care.
I'm happy with my care place provided by Libertas Care.
I look forward to seeing them, they are very supportive, caring and interested in my welfare. I love a shower feel very safe and am gaining confidence. They help with creaming my back, legs and help with compression stockings, making and changing my bed and washing. Wonderful carers, I am privileged to have this care and support.
How likely would you be to recommend Libertas Care Ltd? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Emma R (Daughter of Client) on Monday 24 July 2017. Relates to July 2017.
A company that gives peace of mind, understanding and excellent carers.
How likely would you be to recommend Home Instead Senior Care (Wolverhampton, Wombourne & Kingswinford)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Ann M (Client) on Monday 24 July 2017. Relates to July 2017.
I am extremely pleased with Right At Home. From the very beginning, everybody we have had contact with has been kind, caring and very professional. A very detailed care plan was put in place prior to my mother's care package commencing, ensuring that all her needs would be met (physical and emotional). I cannot speak highly enough of this care agency, they are wonderful and I feel totally confident leaving my mum in the capable hands of her carer. I would highly recommend this agency.
How likely would you be to recommend Right at Home (North Cheshire & Leigh)? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh) responded to this review on 25 Jul 2017:
Thank you for taking the time to review our service, Ann. It is our pleasure to help support your mother and we are delighted that you are happy with the care we provide.
Review submitted from a Postal Card by G H (Daughter of Client) on Tuesday 25 July 2017. Relates to July 2017.
Cherish Care have provided relief from full-time carers over the last three years. Their staff are thoughtful, well organised and arrive on time. Being local, they know the area well and my mother enjoys their company.
How likely would you be to recommend Cherish Care? Extremely Likely
Management: Good
Value for Money: Good
Care / Support: Good
Staff: Good
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Postal Card by G C (Client) on Tuesday 25 July 2017. Relates to July 2017.
Reliable, kind and willing to help.
How likely would you be to recommend Cherish Care? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Irene C (Client) on Tuesday 25 July 2017. Relates to July 2017.
I find Cherish Care excellent in every way. What more can I say!
How likely would you be to recommend Cherish Care? Extremely Likely
Management: Excellent
Value for Money: Excellent
Care / Support: Excellent
Staff: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
