Radis Community Care (Stoke-on-Trent)

15 Hill Street, Stoke-on-Trent ST4 1NL

Group : Radis Community Care

Person in charge: Carmen Eardley (Assistant Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Services Offered: Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Radis Community Care (Stoke-on-Trent): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Radis Community Care (Stoke-on-Trent) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Radis Community Care (Stoke-on-Trent) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.818 for Radis Community Care (Stoke-on-Trent) is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Radis Community Care (Stoke-on-Trent) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Radis Community Care (Stoke-on-Trent) has a Review Score of 7.8 (7.818) from 2 Reviews

Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Radis Community Care (Stoke-on-Trent)?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Radis Community Care (Stoke-on-Trent)

  • Client / Service User
    1
  • Sister-in-law of Client/Service User
    1

I have nothing but praise for all the staff I have dealt with. My regular carer is extremely professional, very amiable, and highly efficient in carrying out her tasks. My review was carried out on 13 October and the two staff that came to my home were very friendly and immediately put me at ease. The review was completed with the minimum of fuss, and I was pleased with the outcome. Also, whenever I’ve needed to phone the office, they have been very helpful and friendly.

How likely would you be to recommend Radis Community Care (Stoke-on-Trent)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

My brother in law (now sadly deceased) received excellent care from two male carers from the Stoke on Trent branch and he couldn't praise them highly enough. They even came to his funeral. I would recommend this company.

How likely would you be to recommend Radis Community Care (Stoke-on-Trent)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Radis Community Care (Stoke-on-Trent)

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

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