inTouch Home Care provide professional, caring health care workers who are skilled in providing extra care of home support to individuals in need.
Staff can provide services that include, though are not limited to, caring for people with complex needs, or carrying out simple tasks or offering companionship to those in need.
Home care can be short or long-term and can consist of daily visits or round-the-clock support.
Care workers are experienced in providing dementia care, personal care, meal preparation, light domestic assistance, care for people with physical disabilities and learning disabilities, end-of-life care and hospital reablement.
Group : inTouch Home Care & PCB Care
Person in charge: Rosalind Payne (Managing Director)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 80
Staff Languages (other than English): Spanish; Castilian, Polish, Romanian
Fees Guide: Depending on complexity of care
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Directions: inTouch Home Care is on Barnet High Street opposite Sainsburys/Boots - next to Holland & Barrett - 3 shops from the entrance to The Spires shopping centre. 7 minutes walk from High Barnet Tube Station. 8 minutes drive from M25/A1/South Mimms turn off Easy access for all buses coming from Finchley/Whetstone/Borehamwood/Potters Bar/ Enfield etc.
Visiting: Visitors are always welcome to come in and discuss with inTouch Home Care's friendly team their requirements and needs and see how inTouch Home Care works.
Parking: Public parking is very close by, the office will give you details including disability parking availability.
Latest Care Quality Commission* Report on inTouch Home Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.6 (maximum of 10) for inTouch Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for inTouch Home Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.875 for inTouch Home Care is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.75 Points relating to the number of positive Reviews for inTouch Home Care is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.5 = 3.5 then divided by 2 = 1.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
inTouch Home Care has a Review Score of 6.6 (6.625) from 4 Reviews
Review submitted from a Postal Card by Martina B (Client) on Monday 1 August 2016.
I am very happy with the support I get from the lady at inTouch Home Care.
How likely would you be to recommend inTouch Home Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Safia C (Client) on Thursday 9 June 2016. Relates to January 2016.
I have a wonderful carer. She has been my carer for many years. A few times I have been asked to change my carer but I have always asked for my carer. I feel safe and happy with her, she is reliable, cares for all my needs and is always willing to help. I am always looking forward to her visits. I would like to thank her for all she does for me.
How likely would you be to recommend inTouch Home Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Clare O (Client) on Friday 11 March 2016. Relates to November 2015.
I'm very happy with the service and my care worker is very supportive as well as very professional. She is a very caring person and understanding.She helps me with difficult choices, decisions and problems. My carer always finds the time to listen and that's really important to me.
How likely would you be to recommend inTouch Home Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Annie M (Client) on Wednesday 17 February 2016. Relates to February 2016.
Happy with my carers, happy with the same ones every day, they look after me all the time.
How likely would you be to recommend inTouch Home Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Job Title: Home Care Manager
Joined: 2016
Description:
I am a nurse by profession and have a long career in both health and social care. I have worked with all service user groups, including Adult Care, Children’s Services, Mental Health, Learning Disabilities, Physical Disabilities and Acquired Brain Injury, in hospitals and community settings in both England and the Republic of Ireland. I am delighted to lead the home care team in Barnet and make a highly positive contribution and support our close-knit team to continue the delivery and growth of our high-quality home care services to local Clients.
Job Title: Head of Care & Operations
Joined: 1999
Description:
My career in care commenced in 1991, I joined inTouch in 1999 and my role has evolved whilst I have grown with inTouch Home Care. In recent years as Head of Care, I have enhanced client and candidate relationships, quality, compliance, and development, to assist our close knit teams to bring close, quality partnerships to our clients, their families and our care workers, providing safe, nurturing solutions to enhance everyone’s experience of iTHC services. I am very proud of our teams and that we have won 2017 Top 10 Awards from our client reviews through homecare.co.uk.