Access Care Management Ltd

What happened to my 88-year-old husband and I was the following.
After a second blackout, he came out of hospital on December 12th. I was uncertain of his mobility and the carers I had been relying on decided that seven miles was too far to drive.
(We do live in an unpopular caring zone.)
My husband found the return machine very hard to handle with me and after a few local calls for help, I put "live in carers" on the computer.
The first two firms prevaricated and nearly stopped.
The third call was to Access Care which has asap on their description.
I said I needed help asap and the next day a carer had flown from Edinburgh to Exeter.
Now two carers seamlessly change over every three weeks.
Their standard and kindness is superb.
Just before Christmas my husband became totally immobile, the return was redundant and they coped fully with the machinery and hoists the NHS provided over the Christmas period. And so we continue.

Every time I contact the agency the staff I speak to are polite and happy to assist, The life in being provided for my wife is good. It's great going to work not having to worry about the care side of things, It means I can get on and focus on my work duties.

My experience has been very satisfactory. The carers have been very kind and experienced. I give them top marks.

Access Care has been uniformly excellent, they take the trouble to match the carers experience and ability to their clients requirements.
The carers are always cheerful and help create a happy atmosphere in our home.

I have been using Access Care Management Ltd for over a year to help me with my wife who is severely incapacitated, being only able to move her right arm and spasmodic meaningful conversations. The staff offered by Access Care is excellent and allows you to make the choice of who, based on a self-introduction, qualifications and previous history, you would deem to be the best professional in the circumstances required of care of your loved one and if you have made a choice you wish to change this procedure is also excellent and with little fuss and quickly resolved. The staff really do care sincerely and lovingly about the person they are helping to care for and fit in very much part of the family, without intrusion. The care workers are backed up by a superb management team who whilst carrying out their respective tasks are able to do so with knowing what to say, even if you have already spoken to other team member and act as one. Backed up by a follow-up after and during a live-in care workers stay.

It can't be easy to care for someone who is old, frail and suffering from dementia and with whom you have no personal relationship. The team from Access manage that uncomplainingly and efficiently. We are grateful.

We have been using Access for the past couple of years for my husband's daily care needs. We have a live-in carer and the morning and evening Carers double up with him to help my husband to get washed and dressed in the morning and move him into the lounge and the same in the evening to put him to bed. All our Carers are well trained, friendly caring and most importantly they look after my husband how I would look after him, they are all really kind and caring and chat to him and make him feel safe and secure. There is always somebody around to call If we have a problem which needs sorting out and they are always happy if we need to move or swap call the times to suit us. Highly recommended

My mother's greatest wish since losing her husband and spending a great deal of time in hospital and nursing homes has always been to be in her own home for her remaining years.
This live-in care company has allowed her to do just that. Her carer has been amazing as she has got to know her. She is kind, patient and understanding and is cheerful company as well as taking care of all my mother's needs. My mother says she is wonderful and I agree. She gets on so well with the family too and has become a friend to us all.
When she has a break another carer is supplied and there is a handover day. The care company is aiming to try to get a regular supply carer so that the handover will be easier for everyone involved. This would be less worrying for my mother as she finds any kind of change very difficult and this, in turn, makes everything harder for the carers.
We count ourselves extremely lucky to have this level of home care in place for my mother at a difficult time in her life.

We have entrusted our friends care to Access Care for just over a year and both we and the client are still highly delighted with the service we all receive. The one to one care gives us great peace of mind and the client is treated with great dignity, care and affection - often over and above any feeling of duty. Thank you for improving the quality of life of us all.

Access Care is a very efficient provider of care. They are a small but friendly team who try hard to match a client with the right carer. They found care for my mother who died 2 years ago and they continue to provide my 93-year-old father with care now. They are understanding and approachable with a good client focussed ethos. They vet the staff in the UK and check Police references from the country of origin of each care worker. They ensure that training standards are upheld by providing regular training seminars to carers. Advice is available 24/7 when things go wrong or need addressing. I have already recommended Access Care to 2 of my friends.

I know my daughter will be respected by her carers, she and I can get in contact with Access Care at all times. They try and provide live-in carers that are compatible with my daughter.
We have some wonderful ladies working with my daughter and they have made a huge difference to her life and help her get the most out of her situation, confined to a wheelchair. They are totally reliable and take her to all her activities during the week, carriage driving, reading to pupils at local primary school, physiotherapy, art lessons, swimming at hydro pool, headway, gym at leisure centre, and visits to open gardens, cinema trips and shopping, walking around the town and meeting up at the coffee shop.
They cook according to her diet and make sure she takes her medication. Drives her to hospital and doctors appointments. They support her on the standing frame at home and make sure she does her exercises.
They take care of my daughter as well as I would.

My friend has used Access Care Agency for over 9 years. We have always been fortunate in having wonderful carers in that time
However, in the last 18 months, we have had two Eastern European carers who really understand the complex conditions of my friend and offer her excellent companionship and friendship. I can honestly say that they have made a real difference to my friend In their time with her. They are highly intelligent and work well with the medical team that support my friend.

I am very satisfied with agency service. Excellent staff and careers. Very happy with the way they treat me. Very quick reaction to any unexpected changes.
Really good communication. Carers trained to a high standard.

My son and I have real confidence in Access Care to provide a suitable care service for him. The live-in carers that my son has had have all been excellent. The support received from the admin team has also been of the highest standards.

I can't believe how caring my brother's two carers are. They are polite caring and nothing is too much trouble. He wouldn't be able to stay in his own home if it wasn't for them. He was told he would have to go into a nursing home but because of Access Care, he is happy in his own home.

It was a very lucky day when I googled "live-in care" and Access Care came up. From my first telephone enquiry, the staff could not have been more friendly, helpful, efficient and reassuring. The system of sending carers for 6-8 weeks at a time is much preferable to that of the last agency I used, where carers came for only 1-2 weeks, as they are able to become thoroughly used to routines and what needs to be done. The two women who now rotate are excellent; they could not be more caring and have dealt with medical issues and emergencies very efficiently. While my mother has been in the hospital, the carer has visited, to sit with her every day and to help with her care there. I feel entirely confident that my mother's care is in safe and competent hands.

Our Mother is suffering from early stage dementia and we as a family had the dilemma of what to do because she was not coping at home on her own, and none of us wanted to put mum in a care home. Access Care has provided the perfect solution of truly professional and competent carers to look after mum in her own home. We, as a family, have received very supportive, highly professional caring support from all the team at Access Care, and we can't thank them enough. They even gave mum flowers, chocolates and a card on her birthday! Fabulous.

The team at Access Care have always provided fast friendly and professional service. We have been able to find lovely long term carers for my mother and cover holidays with as little stress as possible. The carers supplied are trained and able to adapt to the changing needs of my mother as her illness progresses. Working with Access Care has been a delight and removed much of the worry and stress of dealing with the care needs of a vulnerable relative.

Communication was with Access was excellent, as was their responsiveness and cooperation. When care was needed for longer than anticipated, Access was very cooperative in re-arranging things so that we kept the same carer. My only quibble is that invoices show dates for back-office accounting periods, rather than those for which care was provided, and this can be confusing.

The carer was excellent. She was considerate, observant and kindly. Although only a month or so in the UK her accent (a factor when dealing with a fairly deaf patient) was improving rapidly. She was intelligent, educated, sensitive, and tactful - giving my mother space when needed, happy to watch something more high-brow than Eastenders and so on, all of which gained my mother's respect for her gentle advice. With chocolate biscuits put out of reach, and a healthier diet of fish, vegetables, nettle soup etc, my mother is back to strength, looking wonderful and ready to welcome the same carer back.

Access Care has provided live-in carers for my parents for the last eleven months. The carers were very capable and looked after my parents to a high standard. The change overs always went smoothly, so there was the continuous care in place at all times. The carers were in contact with me on a regular basis so I was kept informed of my parents well being. I would definitely recommend Access Care to provide live-in carers, as they listened to our requirements, put the correct care in place and were always supportive.

We were very pleased with the agency able to find us care for my aunt at very short notice (less than a week). All communication with the agency was very friendly and clear and the financial side easy. The carer they supplied was extremely friendly and my aunt was very satisfied with her. Her only complaint was the carer was not a very good cook!

The arrangements were clearly explained and demonstrated a good understanding of the likely issues, and our concerns over introducing an adult into my father's home, as he has lived alone for a long time. A great deal of time was taken to obtain a full briefing of my father's condition and needs. We were impressed with the speed with which a carer was provided, as the situation had become urgent, such that the domiciliary care arrangements no longer ensured my father's safety. The carer is a very good 'match', attentive without being overly solicitous. My father therefore still feels 'at home' in his own home and comfortable having him around. Although the carers have prevented my father from wandering, it has the added benefit of enabling him to do things he forgets to attempt alone. For instance, he helped us set up a music system so that my father can listen to music again - something he no longer remembered to do without frequent prompting.

Access Care came to our rescue within 24 hours of contact. A professional and fulsome initial meeting was held and within another 24 hours, a full-time carer was identified and in place.
Since then we have had two carers, both extremely efficient and most friendly. We are delighted and relieved that our relation is in such good hands, medically, socially and in everyday living.
I would have no hesitation in recommending Access Care to other families in need of 24-hour care for any loved one.

I have found the carers who looked after my uncle together with all the staff at Access Care be excellent very caring well trained and very helpful. The staff were superb whenever we had a problem with his care when social services were unable or unwilling to help us.

We have been delighted with the service provided by Access Care. The staff are always available, even on a Sunday, when we once had a crisis because of a death in our carer's family. Prompt, helpful and reassuring service was greatly appreciated by all of us. We are always asked how our carer is doing and settling and it is clear that any difficulty will be attended to swiftly. We have told many of our friends about the excellence of the company.

I contacted Access Care at very short notice for my Mum. I was extremely impressed with their handling of our needs and the speed at which we managed to have a carer in place, in less than 24 hours, the week before Christmas. My Mum is on her own and had just got over a nasty lung infection and required company, and care to ensure that she was eating and drinking well and to just generally keep an eye on her. Access Care were so professional and I've mentioned the situation to a few friends who have all asked for their contact details for future requirements. I am always cautious of using agency care as have heard bad things in the past, but feel very much at ease with our lovely carer. She is a lovely lady and has remained in contact with me with updates on Mum and how she's doing which is wonderful.