Access Care

Providing respite care for my husband for the first time has been a learning curve but Access Care from the start have been very understanding and supportive of my concerns. You felt they were always in the background should either the client or carer need support. My husband was matched with the ideal carer who was excellent and coped extremely well. I would certainly use Access Care in the future and would recommend them without hesitation should the occasion arise.

Mothers would have preferred a better cook although we came back to a very tidy house and ironed washing.
Mother was got up and down the stairs for her bath, that was great.
There was a slight hiccup on who we should pay and how but that went smoothly the rest of the time.
Despite the carer saying they could look after the dog, he had to go to kennels.

It is a nice company to be with and recommend it anyone who needs 24 hour care. Also, it could be better if was more affordable.

I found the agency manager very friendly, polite and helpful. She called to make sure everything was going well once the carers were in place. The agency is keen to communicate with the clients which is always a good sign.

We have been using Access Care for my husband's care for over 7 years and all the carers have been amazing both male and female. Each one has brought something new to my husband's life/wellbeing, all have been fully trained in all of my husband's care needs, from personal care, washing, feeding etc to cleaning, cooking and generally being helpful and supportive when required. What we like is we don't need to ask if something needs doing, it is done and sorted without question. All our carers have had compassion and actually seem to be happy in their work and are respectful and considerate whilst working to a 1 month on 1 month off rota.

I have had care from this agency for several years. Each time it has been extremely good. I am unable to use my legs at all so washing and dressing and hoisting into my wheelchair, my carer is excellent, gentle and friendly. I would recommend her to everyone.

All the case staff have been helpful getting on with the job and make my life easier. They are friendly and have my welfare at heart. I enjoy sharing my house with the carers.

My experience with the carers I have had has been satisfactory. They have been friendly and caring and considerate.

Very satisfied.

The carer was very sympathetic and considerate to the needs of my cousin. Also hard-working as she provided round-the-clock care. She prepared meals to tempt a very small appetite.

As soon as we started dealing with Access Care in December 2016, we knew we were in safe hands.
Always professional, great at listening and understanding our needs for Mum.
Great at communicating and advising us on choosing our carers.
All the carers that have looked after Mum have been dutiful, kind and competent.
All in all a 5 star company! Thank you Access Care.

Access Care found a live-in carer for our mother really quickly after our father died and the live in care for him was withdrawn. Mother has a degree of dementia and was badly affected by our father's death. The carer from Access was just what she needed - someone who was very patient, very positive and keen to help her stay as independent as possible. The carer was really flexible around breaks and couldn't have been more helpful. I'd thoroughly recommend Access Care; the staff in their office were also extremely helpful.

Following the retirement of my regular relief personal assistant, I was experiencing some difficulty in finding people who undertook live-in care or agencies that specialised in that field. Luckily, after a Google search, I managed to find Access Care who have now provided me with relief personal assistants on three occasions during the past six months. I now feel a lot happier knowing that they are there whenever I am unable to find people I know personally, to cover my regular carer's absence.

When contacting Access Care, having had a nightmare experience with another provider, their phone manner put me at ease straight away. All questions asked were carefully explained. I had finally found the perfect solution for my parents.

A meeting was arranged with one of the managers. My parents were delighted at being able to speak to someone who actually understood their needs. Profiles of carers were sent to mum to decide which carer she would like - something that has never happened before.

What a huge difference in the care provided. Six weeks of seamless care with one carer, the quality and running of the house is excellent in every aspect.

A change to another carer has been smooth. Our present carer is just as excellent.

My heartfelt thanks go to every member of the team working for Access Care. I don't think you all realise just how much responsibility you have lifted from my shoulders, I feel so much more relaxed knowing that both my parents are in good hands.

Access Care have been an absolute joy to work with so far. They have been totally professional, responsive, caring and supportive to all our needs and wants in setting up live in care for my dear aunt.
I have had immediate replies to my emails and the staff I was working with have bent over backwards to accommodate all our requests and gone out of their way to find a great match for my aunt.
It has been a hassle free and smooth transition which has been a great relief as I live overseas. They have taken care of everything so efficiently and lovingly and made my aunt feel so comfortable that it has been an absolute pleasure all round and my aunt now has a lovely carer to look after her every day, I'm so happy and relieved!
Thank you so so much all at Access Care!

I contacted Access Care in an extreme emergency on a Sunday in May 2016. They responded that day and had a full-time carer in place within 24 hours to tend my ailing father in law.
For the last 15 months until his inevitable demise, the two carers supplied by Access Care have been above reproach.
All the while they have been both professional and conscientious as well as tender and caring. The inevitable patient sickness situations have been dealt with efficiently with the minimum of fuss. Other household problems have been overcome with efficiency and humour. It has been a pleasure to see them when visiting and they gave my father in law comfort and ease during the final months of his life.
His wish was that he remain contented at home; the carers granted that wish. We shall remain in touch as friends.

I was thoroughly impressed when Access Care have been able to provide a live in carer with just 24 hours notice. This has happened on 2 occasions and both carers were very professional and cared for my mother in law well.

What happened to my 88-year-old husband and I was the following.
After a second blackout, he came out of hospital on December 12th. I was uncertain of his mobility and the carers I had been relying on decided that seven miles was too far to drive.
(We do live in an unpopular caring zone.)
My husband found the return machine very hard to handle with me and after a few local calls for help, I put "live in carers" on the computer.
The first two firms prevaricated and nearly stopped.
The third call was to Access Care which has asap on their description.
I said I needed help asap and the next day a carer had flown from Edinburgh to Exeter.
Now two carers seamlessly change over every three weeks.
Their standard and kindness is superb.
Just before Christmas my husband became totally immobile, the return was redundant and they coped fully with the machinery and hoists the NHS provided over the Christmas period. And so we continue.

Every time I contact the agency the staff I speak to are polite and happy to assist, The life in being provided for my wife is good. It's great going to work not having to worry about the care side of things, It means I can get on and focus on my work duties.

My experience has been very satisfactory. The carers have been very kind and experienced. I give them top marks.

Access Care has been uniformly excellent, they take the trouble to match the carers experience and ability to their clients requirements.
The carers are always cheerful and help create a happy atmosphere in our home.

I have been using Access Care Management Ltd for over a year to help me with my wife who is severely incapacitated, being only able to move her right arm and spasmodic meaningful conversations. The staff offered by Access Care is excellent and allows you to make the choice of who, based on a self-introduction, qualifications and previous history, you would deem to be the best professional in the circumstances required of care of your loved one and if you have made a choice you wish to change this procedure is also excellent and with little fuss and quickly resolved. The staff really do care sincerely and lovingly about the person they are helping to care for and fit in very much part of the family, without intrusion. The care workers are backed up by a superb management team who whilst carrying out their respective tasks are able to do so with knowing what to say, even if you have already spoken to other team member and act as one. Backed up by a follow-up after and during a live-in care workers stay.

It can't be easy to care for someone who is old, frail and suffering from dementia and with whom you have no personal relationship. The team from Access manage that uncomplainingly and efficiently. We are grateful.

My mother's greatest wish since losing her husband and spending a great deal of time in hospital and nursing homes has always been to be in her own home for her remaining years.
This live-in care company has allowed her to do just that. Her carer has been amazing as she has got to know her. She is kind, patient and understanding and is cheerful company as well as taking care of all my mother's needs. My mother says she is wonderful and I agree. She gets on so well with the family too and has become a friend to us all.
When she has a break another carer is supplied and there is a handover day. The care company is aiming to try to get a regular supply carer so that the handover will be easier for everyone involved. This would be less worrying for my mother as she finds any kind of change very difficult and this, in turn, makes everything harder for the carers.
We count ourselves extremely lucky to have this level of home care in place for my mother at a difficult time in her life.

We have entrusted our friends care to Access Care for just over a year and both we and the client are still highly delighted with the service we all receive. The one to one care gives us great peace of mind and the client is treated with great dignity, care and affection - often over and above any feeling of duty. Thank you for improving the quality of life of us all.

Access Care is a very efficient provider of care. They are a small but friendly team who try hard to match a client with the right carer. They found care for my mother who died 2 years ago and they continue to provide my 93-year-old father with care now. They are understanding and approachable with a good client focussed ethos. They vet the staff in the UK and check Police references from the country of origin of each care worker. They ensure that training standards are upheld by providing regular training seminars to carers. Advice is available 24/7 when things go wrong or need addressing. I have already recommended Access Care to 2 of my friends.

I know my daughter will be respected by her carers, she and I can get in contact with Access Care at all times. They try and provide live-in carers that are compatible with my daughter.
We have some wonderful ladies working with my daughter and they have made a huge difference to her life and help her get the most out of her situation, confined to a wheelchair. They are totally reliable and take her to all her activities during the week, carriage driving, reading to pupils at local primary school, physiotherapy, art lessons, swimming at hydro pool, headway, gym at leisure centre, and visits to open gardens, cinema trips and shopping, walking around the town and meeting up at the coffee shop.
They cook according to her diet and make sure she takes her medication. Drives her to hospital and doctors appointments. They support her on the standing frame at home and make sure she does her exercises.
They take care of my daughter as well as I would.

My friend has used Access Care Agency for over 9 years. We have always been fortunate in having wonderful carers in that time
However, in the last 18 months, we have had two Eastern European carers who really understand the complex conditions of my friend and offer her excellent companionship and friendship. I can honestly say that they have made a real difference to my friend In their time with her. They are highly intelligent and work well with the medical team that support my friend.

I am very satisfied with agency service. Excellent staff and careers. Very happy with the way they treat me. Very quick reaction to any unexpected changes.
Really good communication. Carers trained to a high standard.

My son and I have real confidence in Access Care to provide a suitable care service for him. The live-in carers that my son has had have all been excellent. The support received from the admin team has also been of the highest standards.

I can't believe how caring my brother's two carers are. They are polite caring and nothing is too much trouble. He wouldn't be able to stay in his own home if it wasn't for them. He was told he would have to go into a nursing home but because of Access Care, he is happy in his own home.

It was a very lucky day when I googled "live-in care" and Access Care came up. From my first telephone enquiry, the staff could not have been more friendly, helpful, efficient and reassuring. The system of sending carers for 6-8 weeks at a time is much preferable to that of the last agency I used, where carers came for only 1-2 weeks, as they are able to become thoroughly used to routines and what needs to be done. The two women who now rotate are excellent; they could not be more caring and have dealt with medical issues and emergencies very efficiently. While my mother has been in the hospital, the carer has visited, to sit with her every day and to help with her care there. I feel entirely confident that my mother's care is in safe and competent hands.

The team at Access Care have always provided fast friendly and professional service. We have been able to find lovely long term carers for my mother and cover holidays with as little stress as possible. The carers supplied are trained and able to adapt to the changing needs of my mother as her illness progresses. Working with Access Care has been a delight and removed much of the worry and stress of dealing with the care needs of a vulnerable relative.

Communication was with Access was excellent, as was their responsiveness and cooperation. When care was needed for longer than anticipated, Access was very cooperative in re-arranging things so that we kept the same carer. My only quibble is that invoices show dates for back-office accounting periods, rather than those for which care was provided, and this can be confusing.

The carer was excellent. She was considerate, observant and kindly. Although only a month or so in the UK her accent (a factor when dealing with a fairly deaf patient) was improving rapidly. She was intelligent, educated, sensitive, and tactful - giving my mother space when needed, happy to watch something more high-brow than Eastenders and so on, all of which gained my mother's respect for her gentle advice. With chocolate biscuits put out of reach, and a healthier diet of fish, vegetables, nettle soup etc, my mother is back to strength, looking wonderful and ready to welcome the same carer back.

Access Care has provided live-in carers for my parents for the last eleven months. The carers were very capable and looked after my parents to a high standard. The change overs always went smoothly, so there was the continuous care in place at all times. The carers were in contact with me on a regular basis so I was kept informed of my parents well being. I would definitely recommend Access Care to provide live-in carers, as they listened to our requirements, put the correct care in place and were always supportive.

We were very pleased with the agency able to find us care for my aunt at very short notice (less than a week). All communication with the agency was very friendly and clear and the financial side easy. The carer they supplied was extremely friendly and my aunt was very satisfied with her. Her only complaint was the carer was not a very good cook!

The arrangements were clearly explained and demonstrated a good understanding of the likely issues, and our concerns over introducing an adult into my father's home, as he has lived alone for a long time. A great deal of time was taken to obtain a full briefing of my father's condition and needs. We were impressed with the speed with which a carer was provided, as the situation had become urgent, such that the domiciliary care arrangements no longer ensured my father's safety. The carer is a very good 'match', attentive without being overly solicitous. My father therefore still feels 'at home' in his own home and comfortable having him around. Although the carers have prevented my father from wandering, it has the added benefit of enabling him to do things he forgets to attempt alone. For instance, he helped us set up a music system so that my father can listen to music again - something he no longer remembered to do without frequent prompting.

I have found the carers who looked after my uncle together with all the staff at Access Care be excellent very caring well trained and very helpful. The staff were superb whenever we had a problem with his care when social services were unable or unwilling to help us.

We have been delighted with the service provided by Access Care. The staff are always available, even on a Sunday, when we once had a crisis because of a death in our carer's family. Prompt, helpful and reassuring service was greatly appreciated by all of us. We are always asked how our carer is doing and settling and it is clear that any difficulty will be attended to swiftly. We have told many of our friends about the excellence of the company.

I contacted Access Care at very short notice for my Mum. I was extremely impressed with their handling of our needs and the speed at which we managed to have a carer in place, in less than 24 hours, the week before Christmas. My Mum is on her own and had just got over a nasty lung infection and required company, and care to ensure that she was eating and drinking well and to just generally keep an eye on her. Access Care were so professional and I've mentioned the situation to a few friends who have all asked for their contact details for future requirements. I am always cautious of using agency care as have heard bad things in the past, but feel very much at ease with our lovely carer. She is a lovely lady and has remained in contact with me with updates on Mum and how she's doing which is wonderful.