Access Care Management Ltd

Head Office, 32, Orion House, Caxton Close, Andover SP10 3FG

Access Care Management Ltd
Access Care Management Ltd
Access Care Management Ltd

Access Care is a family-run business and arranges for carers to come and live in your own home. They offer both short term and ongoing care and are typically able to start a care package within 24 hours should you need urgent help. On the phone 24/7, the team at Access Care really listens to you. They appreciate that every person is unique and every situation is different. They offer bespoke levels of care to suit your needs, whether it is for companionship and housekeeping, couples care or complex care they have a choice of experienced and professional carers for you. They also offer a you a trial period which gives the perfect opportunity to see if live-in care is the right option.

Access Care firmly believes that home is where your heart is and full-time personalised care and support in the comfort and familiarity of your own home provides the very best level of care. They aim to settle each client with a regular team of just two or three carers to ensure each client has continuity and consistency. The team knows each and everyone of their carers personally which means they can match them to you perfectly. Once care has started Access Care stay in close touch with both you and their carers, offering ongoing advice and support.

Live-in care gives families peace of mind, safe in the knowledge that parents and loved ones are being looked after; that they are comfortable, warm and well fed; that they are not lonely; they have a companion and friend with them who will enable them to laugh, to smile, and to make the most of everyday. Gone are the pressures of the home; with the laundry, nutritious home-cooked meals and cleaning all taken care of. Live-in care enables continued involvement with the local community, friends, groups and other social activities. Carers also accompany their clients to any appointments, family gatherings and even on holidays.

Owner: Access Care Management Ltd

Person in charge: Tiggy Bradshaw (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 250

Fees Guide: From £770 per week

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on Access Care Management Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 Access Care Management Ltd has a Review Score of 9.7 (9.742)

The Review Score of 9.7 (maximum of 10) for Access Care Management Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Access Care Management Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.742 for Access Care Management Ltd is calculated as follows: ( (116 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Access Care Management Ltd is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Access Care Management Ltd?

  • Extremely LIKELY
    24
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Access Care Management Ltd

  • Daughter of Client/Service User
    7
  • Client / Service User
    5
  • Son of Client/Service User
    3
  • Husband of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

What happened to my 88-year-old husband and I was the following.
After a second blackout, he came out of hospital on December 12th. I was uncertain of his mobility and the carers I had been relying on decided that seven miles was too far to drive.
(We do live in an unpopular caring zone.)
My husband found the return machine very hard to handle with me and after a few local calls for help, I put "live in carers" on the computer.
The first two firms prevaricated and nearly stopped.
The third call was to Access Care which has asap on their description.
I said I needed help asap and the next day a carer had flown from Edinburgh to Exeter.
Now two carers seamlessly change over every three weeks.
Their standard and kindness is superb.
Just before Christmas my husband became totally immobile, the return was redundant and they coped fully with the machinery and hoists the NHS provided over the Christmas period. And so we continue.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Every time I contact the agency the staff I speak to are polite and happy to assist, The life in being provided for my wife is good. It's great going to work not having to worry about the care side of things, It means I can get on and focus on my work duties.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My experience has been very satisfactory. The carers have been very kind and experienced. I give them top marks.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Access Care has been uniformly excellent, they take the trouble to match the carers experience and ability to their clients requirements.
The carers are always cheerful and help create a happy atmosphere in our home.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I have been using Access Care Management Ltd for over a year to help me with my wife who is severely incapacitated, being only able to move her right arm and spasmodic meaningful conversations. The staff offered by Access Care is excellent and allows you to make the choice of who, based on a self-introduction, qualifications and previous history, you would deem to be the best professional in the circumstances required of care of your loved one and if you have made a choice you wish to change this procedure is also excellent and with little fuss and quickly resolved. The staff really do care sincerely and lovingly about the person they are helping to care for and fit in very much part of the family, without intrusion. The care workers are backed up by a superb management team who whilst carrying out their respective tasks are able to do so with knowing what to say, even if you have already spoken to other team member and act as one. Backed up by a follow-up after and during a live-in care workers stay.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It can't be easy to care for someone who is old, frail and suffering from dementia and with whom you have no personal relationship. The team from Access manage that uncomplainingly and efficiently. We are grateful.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

We have been using Access for the past couple of years for my husband's daily care needs. We have a live-in carer and the morning and evening Carers double up with him to help my husband to get washed and dressed in the morning and move him into the lounge and the same in the evening to put him to bed. All our Carers are well trained, friendly caring and most importantly they look after my husband how I would look after him, they are all really kind and caring and chat to him and make him feel safe and secure. There is always somebody around to call If we have a problem which needs sorting out and they are always happy if we need to move or swap call the times to suit us. Highly recommended

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My mother's greatest wish since losing her husband and spending a great deal of time in hospital and nursing homes has always been to be in her own home for her remaining years.
This live-in care company has allowed her to do just that. Her carer has been amazing as she has got to know her. She is kind, patient and understanding and is cheerful company as well as taking care of all my mother's needs. My mother says she is wonderful and I agree. She gets on so well with the family too and has become a friend to us all.
When she has a break another carer is supplied and there is a handover day. The care company is aiming to try to get a regular supply carer so that the handover will be easier for everyone involved. This would be less worrying for my mother as she finds any kind of change very difficult and this, in turn, makes everything harder for the carers.
We count ourselves extremely lucky to have this level of home care in place for my mother at a difficult time in her life.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

We have entrusted our friends care to Access Care for just over a year and both we and the client are still highly delighted with the service we all receive. The one to one care gives us great peace of mind and the client is treated with great dignity, care and affection - often over and above any feeling of duty. Thank you for improving the quality of life of us all.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Access Care is a very efficient provider of care. They are a small but friendly team who try hard to match a client with the right carer. They found care for my mother who died 2 years ago and they continue to provide my 93-year-old father with care now. They are understanding and approachable with a good client focussed ethos. They vet the staff in the UK and check Police references from the country of origin of each care worker. They ensure that training standards are upheld by providing regular training seminars to carers. Advice is available 24/7 when things go wrong or need addressing. I have already recommended Access Care to 2 of my friends.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I know my daughter will be respected by her carers, she and I can get in contact with Access Care at all times. They try and provide live-in carers that are compatible with my daughter.
We have some wonderful ladies working with my daughter and they have made a huge difference to her life and help her get the most out of her situation, confined to a wheelchair. They are totally reliable and take her to all her activities during the week, carriage driving, reading to pupils at local primary school, physiotherapy, art lessons, swimming at hydro pool, headway, gym at leisure centre, and visits to open gardens, cinema trips and shopping, walking around the town and meeting up at the coffee shop.
They cook according to her diet and make sure she takes her medication. Drives her to hospital and doctors appointments. They support her on the standing frame at home and make sure she does her exercises.
They take care of my daughter as well as I would.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

My friend has used Access Care Agency for over 9 years. We have always been fortunate in having wonderful carers in that time
However, in the last 18 months, we have had two Eastern European carers who really understand the complex conditions of my friend and offer her excellent companionship and friendship. I can honestly say that they have made a real difference to my friend In their time with her. They are highly intelligent and work well with the medical team that support my friend.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

I am very satisfied with agency service. Excellent staff and careers. Very happy with the way they treat me. Very quick reaction to any unexpected changes.
Really good communication. Carers trained to a high standard.

How likely would you be to recommend Access Care Management Ltd? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Don't Know

My son and I have real confidence in Access Care to provide a suitable care service for him. The live-in carers that my son has had have all been excellent. The support received from the admin team has also been of the highest standards.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

I can't believe how caring my brother's two carers are. They are polite caring and nothing is too much trouble. He wouldn't be able to stay in his own home if it wasn't for them. He was told he would have to go into a nursing home but because of Access Care, he is happy in his own home.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It was a very lucky day when I googled "live-in care" and Access Care came up. From my first telephone enquiry, the staff could not have been more friendly, helpful, efficient and reassuring. The system of sending carers for 6-8 weeks at a time is much preferable to that of the last agency I used, where carers came for only 1-2 weeks, as they are able to become thoroughly used to routines and what needs to be done. The two women who now rotate are excellent; they could not be more caring and have dealt with medical issues and emergencies very efficiently. While my mother has been in the hospital, the carer has visited, to sit with her every day and to help with her care there. I feel entirely confident that my mother's care is in safe and competent hands.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our Mother is suffering from early stage dementia and we as a family had the dilemma of what to do because she was not coping at home on her own, and none of us wanted to put mum in a care home. Access Care has provided the perfect solution of truly professional and competent carers to look after mum in her own home. We, as a family, have received very supportive, highly professional caring support from all the team at Access Care, and we can't thank them enough. They even gave mum flowers, chocolates and a card on her birthday! Fabulous.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The team at Access Care have always provided fast friendly and professional service. We have been able to find lovely long term carers for my mother and cover holidays with as little stress as possible. The carers supplied are trained and able to adapt to the changing needs of my mother as her illness progresses. Working with Access Care has been a delight and removed much of the worry and stress of dealing with the care needs of a vulnerable relative.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Communication was with Access was excellent, as was their responsiveness and cooperation. When care was needed for longer than anticipated, Access was very cooperative in re-arranging things so that we kept the same carer. My only quibble is that invoices show dates for back-office accounting periods, rather than those for which care was provided, and this can be confusing.

The carer was excellent. She was considerate, observant and kindly. Although only a month or so in the UK her accent (a factor when dealing with a fairly deaf patient) was improving rapidly. She was intelligent, educated, sensitive, and tactful - giving my mother space when needed, happy to watch something more high-brow than Eastenders and so on, all of which gained my mother's respect for her gentle advice. With chocolate biscuits put out of reach, and a healthier diet of fish, vegetables, nettle soup etc, my mother is back to strength, looking wonderful and ready to welcome the same carer back.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Tiggy Bradshaw, Managing Director at Access Care Management Ltd responded to this review on 27 Feb 2017:

Thank you so much for your positive review. We are delighted to hear you would recommend us to others. Your point regarding our invoicing is totally valid and we are very close to our new software being installed which offers a far clearer invoice format.
Best wishes from all of us at Access Care.

Access Care has provided live-in carers for my parents for the last eleven months. The carers were very capable and looked after my parents to a high standard. The change overs always went smoothly, so there was the continuous care in place at all times. The carers were in contact with me on a regular basis so I was kept informed of my parents well being. I would definitely recommend Access Care to provide live-in carers, as they listened to our requirements, put the correct care in place and were always supportive.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We were very pleased with the agency able to find us care for my aunt at very short notice (less than a week). All communication with the agency was very friendly and clear and the financial side easy. The carer they supplied was extremely friendly and my aunt was very satisfied with her. Her only complaint was the carer was not a very good cook!

How likely would you be to recommend Access Care Management Ltd? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

The arrangements were clearly explained and demonstrated a good understanding of the likely issues, and our concerns over introducing an adult into my father's home, as he has lived alone for a long time. A great deal of time was taken to obtain a full briefing of my father's condition and needs. We were impressed with the speed with which a carer was provided, as the situation had become urgent, such that the domiciliary care arrangements no longer ensured my father's safety. The carer is a very good 'match', attentive without being overly solicitous. My father therefore still feels 'at home' in his own home and comfortable having him around. Although the carers have prevented my father from wandering, it has the added benefit of enabling him to do things he forgets to attempt alone. For instance, he helped us set up a music system so that my father can listen to music again - something he no longer remembered to do without frequent prompting.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Access Care came to our rescue within 24 hours of contact. A professional and fulsome initial meeting was held and within another 24 hours, a full-time carer was identified and in place.
Since then we have had two carers, both extremely efficient and most friendly. We are delighted and relieved that our relation is in such good hands, medically, socially and in everyday living.
I would have no hesitation in recommending Access Care to other families in need of 24-hour care for any loved one.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found the carers who looked after my uncle together with all the staff at Access Care be excellent very caring well trained and very helpful. The staff were superb whenever we had a problem with his care when social services were unable or unwilling to help us.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been delighted with the service provided by Access Care. The staff are always available, even on a Sunday, when we once had a crisis because of a death in our carer's family. Prompt, helpful and reassuring service was greatly appreciated by all of us. We are always asked how our carer is doing and settling and it is clear that any difficulty will be attended to swiftly. We have told many of our friends about the excellence of the company.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tiggy Bradshaw, Director at Access Care Management Ltd responded to this review on 27 Apr 2016:

Thank you for your lovely review, I am delighted to read your comments and I know that all the ladies in the office will be really pleased to know that all their hard work is appreciated.

I contacted Access Care at very short notice for my Mum. I was extremely impressed with their handling of our needs and the speed at which we managed to have a carer in place, in less than 24 hours, the week before Christmas. My Mum is on her own and had just got over a nasty lung infection and required company, and care to ensure that she was eating and drinking well and to just generally keep an eye on her. Access Care were so professional and I've mentioned the situation to a few friends who have all asked for their contact details for future requirements. I am always cautious of using agency care as have heard bad things in the past, but feel very much at ease with our lovely carer. She is a lovely lady and has remained in contact with me with updates on Mum and how she's doing which is wonderful.

How likely would you be to recommend Access Care Management Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tiggy Bradshaw, Director at Access Care Management Ltd responded to this review on 21 Dec 2015:

So glad we were able to help, it's our pleasure.

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Job Vacancies

Staff Profiles

Tiggy

Tiggy Bradshaw

Job Title: Managing Director

Joined: 2004

Description:

Trying hard to keep our train on its tracks, Tiggy can often be found ploughing through regulations, policies and procedures to develop the systems by which we run our business. Ever happy to chat to people that enquire about our services, Tiggy delivers our marketing material in a very personalised way and is always busy thinking of little treats for our clients and carers too! Recently taking on the mantra of social media too, she has developed truly square eyes of late but it does mean we are now very much ....out there!!

Judie

Judie Tighe

Job Title: Director of Finance & Non Executive Chair

Joined: 1994

Description:

Judie started Access Care in 1994 and maintains an active role today

Melanie

Melanie Edmunds

Job Title: Head of Operations

Joined: 2009

Description:

Melanie is our Head of Operations and our CQC Registered Manager - Immensely popular with both clients and care workers she goes about her duties with meticulous attention to detail and a true desire to brighten everybody's day! She deals with any concerns that may arise swiftly, with empathy and with a promise of quick and more than satisfactory resolution!

Emma

Emma McNab

Job Title: Recruitment Consultant

Joined: 2015

Description:

Emma heads up the Registration & Training side of the agency so spends her days scrutinising papers and making sure all the boxes are ticked. Emma is bubbly, vivacious and serious fun!

Alison

Alison Castle

Job Title: Client Relationship Consultant

Joined: 2014

Description:

Alison is one of our client relationship consultants, who looks after clients. She cares more than anyone else we know and has an incredibly cheery and positive nature. When not working she enjoys reading and is our own little master-chef as she enjoys cooking.

Kathy

Kathy Simmons

Job Title: Client Relationship Consultant

Joined: 2014

Description:

Kathy has a happy 'Northern' soul - she joined us early 2014 and is a very welcome addition to our merry little team. Out and about checking on our clients a lot of the time, she is very partial to a cuppa and a chat!

Shelbie

Shelbie Heron

Job Title: Bookings Administrator

Joined: 2016

Description:

Shelbie is our bookings administrator. Working closely with Melanie to keep our records up to date and tidy whilst scheduling all bookings. When she’s not at work she enjoys spending the weekend fishing and online shopping, maybe a little too much!