Angel Homecare Services Ltd

Maxet House, 22 Lansdown Industrial Estate, Gloucester Road, Cheltenham GL51 8PL

Angel Homecare Services have more than 18 years of experience in delivering personal care and support services to its clients.

It employs a skilled team of professional and mature staff who benefit from regular training opportunities to improve the care it delivers and its understanding of client needs.

Angel Homecare Services prides itself on delivering consistent, flexible and professional care service.

The staff turnover is low, while the company is independent and not part of a larger group and strives to provide a high quality service to people living in Cheltenham and the surrounding areas.

Care workers provide person-centred care, including assisting with tasks such as: dressing, showering, bathing, meal preparation, medication management, household tasks, laundry and shopping.

Owner : Angel Homecare Services Ltd

Person in charge: Clare Gomer (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 15

Staff Languages (other than English): British Sign Language

Fees Guide: £18.29 p/hr

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Transportation Service

Latest Care Quality Commission* Report on Angel Homecare Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Angel Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Angel Homecare Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.926 for Angel Homecare Services Ltd is calculated as follows: ( (187 Excellents x 5) + (15 Goods x 4) ) ÷ 202 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Angel Homecare Services Ltd is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Angel Homecare Services Ltd has a Review Score of 9.9 (9.926) from 34 Reviews

Average Ratings

  • Excellent
    33
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Angel Homecare Services Ltd?

  • Extremely LIKELY
    33
  • Likely
    1
  • Don't know
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    0
  • Unlikely
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  • Extremely UNLIKELY
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Reviewer Connection to Angel Homecare Services Ltd

  • Daughter of Client/Service User
    19
  • Client / Service User
    6
  • Son of Client/Service User
    4
  • Niece of Client/Service User
    2
  • Granddaughter of Client/Service User
    1
  • more

We have found the care and assistance given by the staff are excellent and makes life so much more comfortable. I look forward to seeing their smiling faces.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We needed some extra care for my 90 year old Mum, who has Dementia. Her goal is to try and stay living in her own home. She is lonely and confused at times. We found Angels! As their name states, that is exactly what they are. They respond to my E Mails, they make recommendations, they go in when they say they will, and they give my Mum support, kindness, and laughter.
She is happy to have them come. This alone is a huge thing for us because she has refused to let anybody else in. Because of Angels, we all have more peace of mind. I would not hesitate to recommend them and I plan to use them myself when I get to that time in my life

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We started using Angel Care last September for my father, aged 90, severely sight impaired with mobility issues. My parents were new to Cheltenham. The care received has been personal and professional.
Always on time, a team of regular carers, all of whom know exactly the issues involved before they arrive.
The carers are polite, friendly and well organised. The time allocated is used to fully focus on my father yet also including Mum in their visit, showing support for her concerns too. They are a welcome addition to my parents day both in the morning and in the evenings. This is not our first experience of care at home and I cannot thank this team enough for their support of the whole family face to face and the office staff who are always available and supportive. Thank you very much.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Angels have been providing care, help with shopping and support around the house to my elderly mother for nearly a year. I live overseas and the Management and Carers have been so helpful and considerate and have always treated my mother with respect and dignity. They are always contactable and make everything seem easy in what can often be a stressful situation. My mother has gained confidence and strength since they have been helping and she feels cared for. I would happily recommend the staff and carers at Angels.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Angels have been very accommodating and flexible in sorting out care for my mother. They are very professional and the communication is excellent. Would recommend.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Angel Homecare Services Ltd continues to provide excellent daily care for my mum who has dementia. As living at home is becoming more challenging for her it is a huge relief to me to know Angel Homecare deliver professional, reliable care. I am confident in the knowledge that I will be informed promptly of any problems which may need addressing. Both carers and management go to great lengths to work as a team in providing a personalised approach to care.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Over the last 20months, we have received excellent care from Angel Homecare Services. They have always arrived on time (a few exceptions where they have telephoned) even when there was snow.
The carers have shown respect and given my father dignity and looked after him extremely well. If normal tasks completed the carers will look for any other tasks that could usefully be undertaken. Very pleased with Angel Homecare Services work.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have been using Angel Homecare Services Ltd for several years and have never had any complaints about the service they provide. All the staff are very professional and friendly and caring. Nothing is too much trouble.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I can't speak too highly of them. They are reliable and professional. They get me showered and dressed with professional care, patience and good humour.
Their cheerful approach is a good morale booster and makes a good start to the day.
They are always prepared to do that little extra to make things more comfortable for me.
They are quite remarkable people, true angels and I'd recommend them to anyone.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mother enjoys her weekly visits from Angels.
The work and care they provide are always delivered with respect and kindness.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

I cannot fault them. They are a well trained and highly efficient group of carers, who really do care. They provide all the help my wife needs with professional dedication and good humour, always willing to do that little extra when needed.
They make it so easy for her to cope with serious mobility problems. The way they simply just get on with what they have to do and get her chatting away cheers her up and is a boost to her morale - and mine.
They are reliable and contactable at any time. We have nothing but praise for them and would recommend them to anyone.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

My Mother has been supported by Angel Homecare Services for approximately seven years, during this time her mobility and her health has gradually deteriorated following a series of falls along with her great age. On discharge from hospital following fractures she has always opted to return home with the support from her carers. Despite her care requirements becoming more complex, Angels have accommodated her needs. All carers are compassionate, understanding, vigilant, treat her with dignity and administer excellent care. Every week my Mother receives her rota which outlines the date, time(s) and the name of the carers per visit; these are adhered to accurately and without fail. The carers are observant and report any problems to their Manager and these, in turn, are reported back to us. In recent weeks my Mother was seriously ill, her carers were absolutely wonderful and went over and above their remit. We are so very grateful to the magnificent care provided at all times.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Angels provide a very professional care service. They are very reliable. Care providers are friendly, genuinely caring and importantly, give accurate and regular information regarding the health and well being of my mother who lives alone.

The most important aspect is continuity and wherever possible the rota of care providers is pretty consistent which is an important factor for my mother. Another aspect is that Angels have good connections with the NHS which is important when problems arise.

My view is that the service provides excellent value for money and I would not hesitate to recommend Angels to others if asked.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

The care provided is of an excellent quality and the service is professional and reliable. Matters of concern are dealt with thoroughly and efficiently and the family are very happy that the best care is being delivered.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Angels provided care for my mother for 6 months increasing their provision over this time. They moved from monitoring and supervising to actively carrying out tasks and escorting her out. My mother came to know her regular carers well and though initially hesitant became increasingly appreciative of their support. My mother and all her daughters found them helpful, friendly, caring, capable and could see the difference the carers' input had made. The carers and the office staff liaised with the family and together provided the most appropriate support. Their communication was very good both verbally and electronically and apart from a rare exception informed me of any incidences or concerns.

All parties worked together to respond to my mother's changing needs and to meet them in a manner to try to preserve her independence and meet the requirements of the Care Quality Commission. We would have continued with Angels if they had the capacity to increase the number and length of calls.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Both office staff and visiting staff have been wonderful. We are kept in contact with regarding our Aunt's health and general well being. They go beyond the call of duty and offer friendship and affection towards her. We would be totally lost without Angels and have been given complete peace of mind that she is being looked after in a professional and caring way.
Despite the difficulties associated with Alzheimer's, they visit our Aunt and cater to all her needs. All the carers are friendly, helpful and professional.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Angels have been providing care to my father for several years now and he has been extremely happy with the service. All the carers without exception are excellent: efficient, cheerful, sensitive and communicative as well as extremely good at providing the right kind of care he needs. I particularly appreciate the responsiveness of the managers in the office to any slightest change or concern. Also, the fact that both carers and managers are constantly looking to make suggestions that would improve things for my father or deal with problems that arise. I cannot praise them highly enough and it is a huge relief and comfort to my sister and I that he is in such excellent hands every day.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

As far as I am concerned, Angels completely live up to their name. They enable my 92-year-old aunt to live happily and safely in her own home. They treat her with enormous respect and have a complete understanding of her Alzheimer’s. They keep a constant eye on her health and immediately notify me if they have any concerns. They are calmly efficient and particularly adept at persuading my aunt to eat well, take her medication, take a shower and rest well. They provide professional support to both my aunt and by default to myself.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We have been very happy with all the care my mother has received. The carers are all very friendly and helpful to my mother and she often refers to them as "my friends". They are kind and considerate towards her and treat her with care and dignity and she has never had anything negative to say about anyone.

The care provider always keeps us informed with what is happening and notifies us of any concerns they may have. We have found them easy to contact and very helpful as they try to accommodate any requests we may have. It has been a great relief to know that our mother is in such good hands when they are with her.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot recommend Angels Care highly enough. They are always professional, empathic and caring.
Whenever I have to ring the office I am always treated with respect and patience, and there always seems to be someone available to speak to whatever the time of day it is!
My Mother is also treated with kindness and respect by the carers themselves.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the standard of care that Angels Home Care have provided to my mum highly enough. In the 12 months, they have been helping administer medicine to her twice a day, her condition has improved enormously. They help her to get dressed, cook her meals, and provide companionship so my mum looks forward to seeing them when
I thought she would have difficulty letting anybody in her house to help her.

Whenever there is any problem or concern they are always quick to let me know and they have never let us down. In fact, we would be lost without them.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise Angels Homecare enough - they are all angels in my estimation. They care for my 87-year-old mother with exceptional care and respect. She is extremely happy with all of the carers at Angels (which she has in attendance 3 times daily). The manager has been outstanding in her constant communication with us as a family and shows us that Mum is really in the best care with Angels.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Angel Homecare were primary Carers for my Mother why died recently at the age of 97. The Carers were excellent and did everything to keep my Mother from going into a Care Home. They were prompt and extremely efficient. She normally had the same Carers which was important to her because they knew he needs and interacted very well with her. She loved them all. They made her laugh and she looked forward to their arrival. She began with them in 2012 funded by herself but the CHC took over in September 2015 after an episode in hospital where she was placed on an 'End of Life Plan' and she had 6 visits a day. After an episode at Christmas it was obvious she needed round the clock care and she moved into a Care Home, where she died peacefully in March.

The Staff who run the Agency were a great support to me and nothing was too much trouble.

I would definitely recommend Angels to anyone.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We found Angel Homecare to be professional, reliable and very supportive. There was a regular team of carers which enabled my father to form some good relationships which were very important due to the level of personal care he required. The carers were punctual, kind and flexible, dealing not only with personal care, medication and nutrition but also with laundry and light housework as required. I also had a lot of support from the staff in the office who were very approachable, always ready to help and who arranged extra visits at short notice on several occasions. As the carers got to know my father they were able to pick up on slight changes in him and could be relied upon to inform us of any concerns.
Angel Homecare enabled my 92-year-old father to remain in his own home for as long as possible and gave us peace of mind that he was being well cared for. Unfortunately, due to deteriorating health he now requires 24-hour care and is no longer living at home.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We have used Angel Homecare Services for a number of years to care for my mother who is elderly and lives alone and has a number of medical conditions including dementia. We have found the services to be excellent, and if it were not for them, my mother would not be able to continue to enjoy the comfort of her own home. Both my brother and I live outside the UK and although we visit as frequently as possible, our level of dependence on Angel Homecare is high. Their professionalism and kindness have made us feel confident about our mother's well-being, despite the distance between us.

They administer medication, provide meals, and clean/tidy her flat, so provide a full care package. They also oversee any peripheral needs such as taking her to the optician, hairdresser or calling a plumber if and when necessary. The management team is highly responsive and knowledgeable and the staff are wonderful - they really are angels. If you need additional care, I highly recommend this company.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We met Angel Homecare Services Ltd when mum was in crisis. She'd just been discharged from a 16 day stay in hospital and was confused, disorientated, frail and vulnerable. She didn't want to come home. She repeatedly said she wanted us to put her into a care home. However, with the support of Angels, we were able to reassure her. After a few weeks, we reduced her care and watched as her confidence and independence grew. Mum receives three half-hour visits a day from Angels. Without them, she wouldn't be able to live in her own home and my brother and I wouldn't have peace of mind. They are vigilant and respectful, noticing things early and listening to our concerns. They are also easy to contact and always get back to me. From the outset, they were clear that the team caring for my mum may feel like a lot of people at the beginning (eight or nine) but they will be a consistent and supportive team. And so it has proved to be. Mum has kept her dignity and independence and it's thanks to the Angels team.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

An excellent service, caring and friendly and very good at responding to change in timing of service and days required. Would recommend to anyone. Caring staff and management who are both helpful and very efficient and manage short notice changes well. Very careful with medicine administration and noticing any physical problems. My husband and I both feel at ease with the carers who look after my mum on a daily basis and have become genuinely fond of a number of the staff.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Angel Homecare services have been brilliant in helping to care for my nan, she can be hard work at times through no fault of her own but the carers are always sympathetic and caring to her needs and wishes. They go over and above in everything they do, it's the little things that count such as checking she has her TV guide on the right page for the day, putting the curtains in the exact position nan requires as well as the duties of washing, dressing, feeding etc. I cannot fault angels in any way. They are amazing at what they do!

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I would be delighted to recommend Angel Homecare Services to family and friends due to the high level of service my Mother receives from them on a daily basis. All the carers are happy and friendly when they attend and treat mum with dignity and respect. The girls and the office staff keep me up to date on any issues that occur and are more than helpful in problem-solving. Thanks to their help, mum has been able to remain in her own home which makes her happy. Thanks everyone for your support.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

CARING and friendly staff, who were also very efficient and who brightened Dad's day. Amazingly approachable management no matter what time or day a matter needed to be discussed. I found everyone involved very helpful at all times which made it much easier adapting as Dad became less able and gave us great peace of mind. A huge "thank you" to all of Dad's carers and especially appreciated was having people around who went the "extra mile" when it was needed.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have found the carers easy to get along with. Initially, at the start, utensils would be put away in the wrong place. There was a willingness to overcome this on both sides. The carers are friendly without being overwhelming. They take upsets in their stride and are good at accepting their patient as she is. I am hard of hearing, which can lead to trouble. Sometimes I do not hear a comment at all. Worse than that, I can mishear. Then the answer will be totally inappropriate.

How likely would you be to recommend Angel Homecare Services Ltd? Likely

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Average Rating:   4 out of 5

Very professional.
Very caring.
Keeps me in the 'loop' with things, always listens. So far so good, no complaints.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

The care provided by Angels to my late aunt was outstanding, enabling her to stay in her bungalow until the end, as she dearly wanted to. We will always be grateful to the compassionate and hard working Angels carers for the support that they gave her when it mattered most, and we know that she was very grateful to. She told us that she could not wish for better.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I have nothing but praise for Angel Homecare, both in terms of it's management team and it's carers. After a long stay in hospital in 2014 my father required regular carer visits throughout the day. A very swift response from the agency, a business-like approach and a reassuring set of initial meetings convinced me that I was doing the right thing by bringing in carers and enabling my father to remain in his own home according to his wishes. Since day one my father has benefited from excellent care from the small team who visit him. They are thoughtful, hardworking, caring, respectful of his needs and, as well as prompting the essential elements of meals and medication, provide him with company that he loves. The communication between staff and the management team is immediate and effective, as is the excellent communication between the management team and myself. I feel that my father is in the hands of professionals in whom I have great faith, but that he is also respected and appreciated by the carers who work with him and who contribute greatly to maintaining the quality of his life.

How likely would you be to recommend Angel Homecare Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

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