ARC Community Care Ltd

108 St. Andrews Road South, Lytham St Annes FY8 1PS

ARC Community Care Ltd
ARC Community Care Ltd
ARC Community Care Ltd

ARC Community Care provide home care services to people in Lancashire.

They aim to:

•        Provide a professional, reliable and high standard of care and support, enabling you to remain in control and independent.

•        Promote a culture of continuous improvement throughout and recognise and value you / your representative’s contributions.

•        Promote and respect your privacy, dignity and human rights by placing your needs, wishes, preferences and decisions at the centre of the assessment, planning and delivery of service.

•        Provide well-trained staff who respect your right to take informed risks, whilst balancing the need for preference and choice with safety and effectiveness ensuring you / your representative are involved in all aspects of decision making.

•        Provide a service that is driven by your needs and aspirations by listening to you.

Owner : ARC Community Care Ltd

Person in charge: Joanne Eckersley (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 33

Fees Guide: From £15.50 - £17.00

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Parking: Free parking or on street parking.

Latest Care Quality Commission* Report on ARC Community Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 ARC Community Care Ltd has a Review Score of 9.7 (9.719)

The Review Score of 9.7 (maximum of 10) for ARC Community Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for ARC Community Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.719 for ARC Community Care Ltd is calculated as follows: ( (85 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for ARC Community Care Ltd is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend ARC Community Care Ltd?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to ARC Community Care Ltd

  • Client / Service User
    8
  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • more

As my review shows all aspects of ARC community Care Ltd are excellent. The carers come on time, are smartly dressed and through them, I can stay in my home and am most grateful to ARC for their service.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff are really good, they have made a positive difference to my life. I look forward to their visits and hope more progress can be made.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have had many care providers in the past 9 years. I have only been with ARC Community Care Ltd for a few months but they have been extremely excellent with all my care needs. I am young and have a family of teenagers. The staff at ARC Community Care Ltd have become part of the family.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Comfortable, pleasant carers, prompt, helpful if needed.

How likely would you be to recommend ARC Community Care Ltd? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent care provided. They do everything we need from them that we asked for.
The carer that sees my husband is the loveliest person that makes him feel safe and confident to face the day.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

On time.
Reliable, courteous and very helpful.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

My brother in law seems very happy with the care he is having.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I would like to thank all carers who looked after a good friend of mine who sadly passed away on Saturday 15th July 2017.
I was so impressed by the care and detail your carers gave to my friend, thank you.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have only been with ARC Community Care Ltd for a couple of months. They have proved to be reliable and caring. Overall, things have been good, they are all a friendly and helpful team who appear to work well together.

How likely would you be to recommend ARC Community Care Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

We have used ARC Community Care Ltd for 10 years without any serious grumbles. Carers up to the mark (visits 4 times daily) almost always within 10 mins of allotted times. ARC Community Care Ltd compares well with outside agencies forced upon us some of whom were not very good.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

My father receives excellent care and really enjoys the carers visits.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have one main carer and she is absolutely brilliant. When she goes on holiday I do miss her. Most of them are very good and they are helpful. I would recommend them to anybody.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with the care provided to look after my ageing father and the advice given when required. The staff have been polite, caring and professional. Dad enjoys his pureed food from a meal supplier.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

ARC was the third care provider company we tried using in the St Annes area. The other two failed miserably with poor quality of staff or even just failing to turn up at times. We have now used ARC for over 5-1/2 years and I am honestly say I haven't had a single issue with them. I have always found them to be responsible and responsive to Mum's (now 92 years old) ongoing and changing needs. A couple of years ago they took over responsibilities for Mum taking her medications which includes a cancer drug. Since that time Mum's cancer as been predictably stable, proof indeed ARC have been diligent in administering the medication on time every time.

The quality of staff, being human, is variable but in my opinion it varies between 'good' and 'excellent' and are a reflection of the quality of the management team at ARC. I would recommend ARC Community Care to anybody within the Lytham St Annes as being the best in the area.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mum is very satisfied with her care and we as a family are as well. She receives excellent care and we have no complaints whatsoever.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

ARC are reliable, caring and efficient. They are so good with my dad and I never worry because they always turn up when they are due. They keep me informed of any problems.
The carers are understanding of dad's needs and enjoy his mischievous sense of humour and his sometimes grumpy disposition (brought on by parkinson's).
This is our third care company and they stand head and shoulders above the rest.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

ARC have provided ongoing care, sometimes at very short noticed due to my husbands frequent stays in hospital. We really appreciate their readiness to accommodate us in spite of the fact that his needs have increased at the moment.

How likely would you be to recommend ARC Community Care Ltd? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The staff are very pleasant, helpful and I feel completely at ease with them. They do a very thorough job.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum is very happy with the carers who visit her twice a day. They are all very pleasant and helpful. She enjoys the company and stimulation they provide. All medications (which are quite a lot) are administered and recorded correctly. From the families point of view this is all very reassuring. The office staff are contactable in and out of office hours. They provide a caring and informative service.

How likely would you be to recommend ARC Community Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

Joanne

Joanne Eckersley

Job Title: Registered Manager

Joined: 2006

Description:

Hi, I’m Joanne I joined ARC Community Care in 2006, I am the registered manger here.

I have worked in the care industry since 1994 progressing in my roles through training and personal development. I have held managerial positions since 1998 which have enabled me to be involved in service provision and the effective training of staff.

I thoroughly enjoy being a part of the team at ARC. On a day to day basis I work closely with the whole office team and together we strive to ensure a quality service is delivered to all. This is achieved by providing the care staff with the knowledge and skills required to deliver the service to the best of their ability.

I am dedicated to my role and I believe in giving 100% in all that I do. Whether that is at ARC or on a personal level. I strongly believe in quality, valuable service provision and delivery.

My role and responsibilities

I am responsible for enforcing company standards, and ensuring they are in compliance with Care Quality Commission and Investors in People.

Providing structured induction training to staff, ensuring they meet both ARC standards and complete the common induction standards.

I oversee staff supervisions and conduct staff appraisals, ensuring they are done in time.

Chairing regular team meetings giving opportunity for information sharing and team building.

Complete Rota plans, ensuring continuity for the service users.

I oversee staff monitoring, encouraging staff work to standards, enforcing disciplinary procedures where necessary.

I work in close relations with external professionals, including social workers, occupational therapists and district nurses ensuring services are delivered to meet service user needs effectively.

I deliver much of the staff training, in house. This allows the training to be service user focussed. I also have a good understanding of the staff teams learning styles; I am able to deliver the training to meet their styles and abilities.

No image found

June Davies

Job Title: Home Care Support Worker

Description:

June our 7th member of staff receiving flowers, a £20.00 M&S voucher, card and certificate in recognition for working for us for 10 years.

Well done June keep up the good work.

June herself said, when asked if it feels like 10 years answered, "it does not actually, it feels like 5 minutes, and I love it".

Sue

Sue Dobson

Job Title: Home Care Support Worker

Description:

Sue our 6th member of staff receiving flowers, a £20.00 M&S voucher, card and certificate, in recognition for working for us for 10 years.

Well done Sue and keep up the good work

Sue has worked hard since working for us, she is one of our Dementia Specialists.

Sue herself said:

"I love working here, I will be here for another 10 years, I love it that much, you get loads of training here, and the Management are great".