Athena Care Ltd are Great British Care Awards Finalists 2013 and the BT Essence of the Entrepreneur Winner.
The providing live in care & respite care to adults & children throughout the UK
They are rated 'Good' with the Care Quality Commission over all 5 KLOE's delivering personalised support services that promote independence; supporting people with complex neurological conditions, acquired brain injury and spinal injury.
Carers can also assist with delegated health care tasks such as PEG feed, catheter care, eye drops, bowel management.
Owner : Athena Care Limited
Person in charge: Stella Baxter (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 110
Staff Languages (other than English): Greek, Modern, French, Gujarati, Italian, Urdu
Fees Guide: Live In Care from £747.50 Week
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Parking: Plenty of off road parking
Latest Care Quality Commission* Report on Athena Care Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 (maximum of 10) for Athena Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Athena Care Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.765 for Athena Care Ltd is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) ) ÷ 17 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.75 Points relating to the number of positive Reviews for Athena Care Ltd is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.5 = 3.5 then divided by 2 = 1.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Athena Care Ltd has a Review Score of 6.5 (6.515) from 3 Reviews
Review submitted from a Postal Card by Paul M (Client) on Thursday 22 February 2018. Relates to February 2018.
It could have been managed a bit better in regards to finding suitable staff members.
How likely would you be to recommend Athena Care Ltd? Don't know
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Stella Baxter, Registered Manager at Athena Care Ltd responded to this review on 22 Feb 2018:
Thank you we are always working hard to meet the staff criteria set by of clients.
Review submitted from a Postal Card by R C (Wife of Client) on Wednesday 19 October 2016. Relates to September 2016.
I have been using Athena Care for over 2 years. My husband has Alzheimer's and cannot be left on his own. I am his private carer but when I needed treatment for cancer and hip replacement I was always able to rely on extra help when needed and they have always been very gentle and kind to my husband.
How likely would you be to recommend Athena Care Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Barbara M (Sister of Client) on Monday 10 October 2016. Relates to September 2016.
2 carers. 2 weeks on and 2 weeks off live in. 2 lovely mature ladies. We could not ask for anything better.
How likely would you be to recommend Athena Care Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Stella Baxter, Registered Manager at Athena Care Ltd responded to this review on 10 Oct 2016:
It is always good to learn we have exceeded the clients expectations. The Athena Care team will be thrilled.
October 2012
