Athena Care Ltd

First Floor, Piper House, 190 Scudamore Road, Leicester LE3 1UQ

Athena Care Ltd are Great British Care Awards Finalists 2013 and the BT Essence of the Entrepreneur Winner.

The providing live in care & respite care to adults & children throughout the UK

They are rated 'Good' with the Care Quality Commission over all 5 KLOE's delivering personalised support services that promote independence; supporting people with complex neurological conditions, acquired brain injury and spinal injury.

Carers can also assist with delegated health care tasks such as PEG feed, catheter care, eye drops, bowel management.

Owner : Athena Care Limited

Person in charge: Stella Baxter (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 110

Staff Languages (other than English): Greek, Modern, French, Gujarati, Italian, Urdu

Fees Guide: Live In Care from £747.50 Week

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Parking: Plenty of off road parking

Latest Care Quality Commission* Report on Athena Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.5 (maximum of 10) for Athena Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Athena Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.765 for Athena Care Ltd is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) ) ÷ 17 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 1.75 Points relating to the number of positive Reviews for Athena Care Ltd is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 = 3.5 then divided by 2 = 1.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.5 Athena Care Ltd has a Review Score of 6.5 (6.515) from 3 Reviews

Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Athena Care Ltd?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Athena Care Ltd

  • Client / Service User
    1
  • Sister of Client/Service User
    1
  • Wife of Client/Service User
    1

It could have been managed a bit better in regards to finding suitable staff members.

How likely would you be to recommend Athena Care Ltd? Don't know

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   4.2 out of 5

Stella Baxter, Registered Manager at Athena Care Ltd responded to this review on 22 Feb 2018:

Thank you we are always working hard to meet the staff criteria set by of clients.

I have been using Athena Care for over 2 years. My husband has Alzheimer's and cannot be left on his own. I am his private carer but when I needed treatment for cancer and hip replacement I was always able to rely on extra help when needed and they have always been very gentle and kind to my husband.

How likely would you be to recommend Athena Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

2 carers. 2 weeks on and 2 weeks off live in. 2 lovely mature ladies. We could not ask for anything better.

How likely would you be to recommend Athena Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Stella Baxter, Registered Manager at Athena Care Ltd responded to this review on 10 Oct 2016:

It is always good to learn we have exceeded the clients expectations. The Athena Care team will be thrilled.

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

October 2012

Job Vacancies

Staff Profiles

Stella

Stella Baxter

Job Title: Registered Manager

Joined: 2001

Description:

Registered Manager since 2001
CSS
Level 4 Registered Manager
Level 5 Health & Social Care Adults & Children