Birchwood Care Services

Birchwood House, Stockland Green Road, Speldhurst, Tunbridge Wells TN3 0TU

Birchwood Care Services
Birchwood Care Services
Birchwood Care Services

Established for over 12 years, Birchwood Care Services offers quality tailored home care to the elderly in Tunbridge Wells and the surrounding areas. Tonbridge and Edenbridge.

Care packages are personalised to meet individual requirements on a short-term or long-term basis, and include assistance with all day-to-day activities such as personal care and domestic chores, alongside companionship and convalescent care. An emergency care package is also available that can start within 48 hours.

All staff are carefully selected, have a wealth of experience and are continuously trained to ensure friendly, person-centred care and support are constantly delivered to a high standard.

Owner : Malvirt Ltd

Person in charge: Wendy Ryan (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 23

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Birchwood Care Services: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


7.1 Birchwood Care Services has a Review Score of 7.1 (7.091)

The Review Score of 7.1 (maximum of 10) for Birchwood Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Birchwood Care Services in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.091 for Birchwood Care Services is calculated as follows: ( (3 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) ) ÷ 11 Ratings = 4.091

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Birchwood Care Services is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Birchwood Care Services?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Birchwood Care Services

  • Client / Service User
  • Son of Client/Service User

Generally good. Main advantage is a fairly small team working with my mother, and a fairly stable team, so she has been able to get to know them. Also, they are all kind and helpful, and include some carers who are exceptionally so, with whom my mother has formed a genuine bond of trust.

There have been a couple of organisational hitches but generally, administration works well.

On a small number of occasions, the visit has taken longer than the time allocated, because of the needs which have needed addressing. More often though the visits are a little shorter than the time allotted. This is not a problem when I am there, but from this point, I will be there less often and I would appreciate the reassurance that the full 30 minutes will be given on those occasions as it is the only contact on some days my mother will have with other people.

It would be helpful to have a fully itemised invoice when paying, Does your telephone login service provides printouts of visit durations?

How likely would you be to recommend Birchwood Care Services? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Especially in winter, the carers have to wear boots or trainers. I feel it is important that they are provided with plastic over covers for their footwear, they have to stand on the bathroom when helping me wash or bath and to me that is not exactly hygienic. Secondly when I have to cancel a visit the message does not get given to the carer attending me, which means sometimes they come over 10 miles and then find me not in. That's a waste of time and petrol which they have to pay for. They all carry phones so it should not be difficult to deal with this situation. The carers are kind and will do anything to help me.

How likely would you be to recommend Birchwood Care Services? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Care / Support: Good

Management: Poor

Treated with Dignity: Excellent

Value for Money: Good

Wendy Ryan, Manager at Birchwood Care Services responded to this review on 23 Jun 2016:

It is very pleasing as Manager of Birchwood to see some very positive aspects of a recent review given by one of our clients. The comments raised regarding shoe protectors, and cancelled calls I would like respond to giving our company's policy on.
Shoe Protectors are available and issued to staff in certain circumstances. Indeed some clients supply and request that staff wear these to protect carpets. A Bathroom environment however with slippery surfaces may not be suitable for shoe protectors to be worn, and may in fact be a potential health and safety hazard.
If a client cancel's a visit with our office a phone message or email is sent to the member of staff due to visit the client.
We do however relay on staff checking their messages, or responding to our request to ring our office. If they do not respond this is when unnecessary journeys are made, which is beyond our control.

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