Care Provided by Birchwood Care Services
Types of Home Care
- Visiting Care
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Birchwood Care Services to get a personalised quote
The price(s) shown are provided by the agency. Contact Birchwood Care Services for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Malvirt Ltd
- Private Owned
Person in charge
- Jackie Napier (Registered Manager)
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Birchwood Care Services Reviews (46)
9.5
Birchwood Care Services has a Review Score of 9.5 (9.462) out of 10, based on 6 reviews in the last 2 years.
Over all time Birchwood Care Services has 46 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Birchwood Care Services
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Review from Primrose P (Client / Service User) published on 8 May 2018 Submitted via Review Postal Card•
Overall Experience
Do not know what timescales Carer use - at present times all over the place. I have repeatedly asked and was informed they come within what is in their instructions i.e 8-9 am but could be 7.30 am when not awake or 11 or 12 evening. They turn up anytime between 6pm-8pm or thereabouts when the...
Do not know what timescales Carer use - at present times all over the place. I have repeatedly asked and was informed they come within what is in their instructions i.e 8-9 am but could be 7.30 am when not awake or 11 or 12 evening. They turn up anytime between 6pm-8pm or thereabouts when the instructions stated 7.30-8pm.
↩Reply from Wendy Ryan, at Birchwood Care Services
I was very pleased to see our client was satisfied with the overall standard of care given, and they thought our staff were excellent. We all work towards delivering an excellent service.It was disappointing however to see that our client was not satisfied with the timings of the carer's...
I was very pleased to see our client was satisfied with the overall standard of care given, and they thought our staff were excellent. We all work towards delivering an excellent service.It was disappointing however to see that our client was not satisfied with the timings of the carer's visits.
We endeavour to arrive as near as we possibly can to a given time, and work in geographical areas to enable us to do this. Unfortunately, this is not always possible due to going from point A - B, which depending on where our clients are located may mean negotiating town traffic.
Our operational times run from 7am - last call 21.00pm, no staff work after the latest visit time.
We have a complaints process that all clients are aware of, and there is information held within every client's file, should they which to complain about any aspect of the service.
If a Complaint is received, this is acknowledged Investigated and responded to.
Although as a Manager I would like to think that we provide an excellent service, it would be unrealistic of me to think that things go to plan all of the time.
Receiving a Complaint is as I say very disappointing, but it is our opportunity to review our systems and the way we do things and try our best to make improvements in the future.
Review from Daphne R (Client / Service User) published on 8 May 2018 Submitted via Review Postal Card•
Overall Experience
Very helpful girls. I have no complaints about them.
Very helpful girls. I have no complaints about them.
Review from Mac F (Client / Service User) published on 2 May 2018 Submitted via Review Postal Card•
Overall Experience
I have had many care agencies over the past 15 years, none has come anywhere near Birchwood for quality and the very high standard of their Carers.
I have had many care agencies over the past 15 years, none has come anywhere near Birchwood for quality and the very high standard of their Carers.
Review from C A (Daughter of Client) published on 9 April 2018 Submitted via Review Postal Card•
Overall Experience
The girls are respectful and considerate and very caring and professional in the care of my father.
The only downside is that sometimes they are very pushed for time and then have to rush which Dad can find a little upsetting.
The girls are respectful and considerate and very caring and professional in the care of my father.
The only downside is that sometimes they are very pushed for time and then have to rush which Dad can find a little upsetting.
Review from Ian B (Son of Client) published on 7 September 2017 Submitted via Website•
Overall Experience
Generally good. Main advantage is a fairly small team working with my mother, and a fairly stable team, so she has been able to get to know them. Also, they are all kind and helpful, and include some carers who are exceptionally so, with whom my mother has formed a genuine bond of trust....
Generally good. Main advantage is a fairly small team working with my mother, and a fairly stable team, so she has been able to get to know them. Also, they are all kind and helpful, and include some carers who are exceptionally so, with whom my mother has formed a genuine bond of trust.
There have been a couple of organisational hitches but generally, administration works well.
On a small number of occasions, the visit has taken longer than the time allocated, because of the needs which have needed addressing. More often though the visits are a little shorter than the time allotted. This is not a problem when I am there, but from this point, I will be there less often and I would appreciate the reassurance that the full 30 minutes will be given on those occasions as it is the only contact on some days my mother will have with other people.
It would be helpful to have a fully itemised invoice when paying, Does your telephone login service provides printouts of visit durations?
Review from Sheila O (Client / Service User) published on 23 June 2016 Submitted via Review Postal Card•
Overall Experience
Especially in winter, the carers have to wear boots or trainers. I feel it is important that they are provided with plastic over covers for their footwear, they have to stand on the bathroom when helping me wash or bath and to me that is not exactly hygienic. Secondly when I have to cancel a visit...
Especially in winter, the carers have to wear boots or trainers. I feel it is important that they are provided with plastic over covers for their footwear, they have to stand on the bathroom when helping me wash or bath and to me that is not exactly hygienic. Secondly when I have to cancel a visit the message does not get given to the carer attending me, which means sometimes they come over 10 miles and then find me not in. That's a waste of time and petrol which they have to pay for. They all carry phones so it should not be difficult to deal with this situation. The carers are kind and will do anything to help me.
↩Reply from Wendy Ryan, Manager at Birchwood Care Services
It is very pleasing as Manager of Birchwood to see some very positive aspects of a recent review given by one of our clients. The comments raised regarding shoe protectors, and cancelled calls I would like respond to giving our company's policy on.Shoe Protectors are available and issued to staff...
It is very pleasing as Manager of Birchwood to see some very positive aspects of a recent review given by one of our clients. The comments raised regarding shoe protectors, and cancelled calls I would like respond to giving our company's policy on.Shoe Protectors are available and issued to staff in certain circumstances. Indeed some clients supply and request that staff wear these to protect carpets. A Bathroom environment however with slippery surfaces may not be suitable for shoe protectors to be worn, and may in fact be a potential health and safety hazard.
If a client cancel's a visit with our office a phone message or email is sent to the member of staff due to visit the client.
We do however relay on staff checking their messages, or responding to our request to ring our office. If they do not respond this is when unnecessary journeys are made, which is beyond our control.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (1)
- 23 Sep 2019Recipient: Birchwood Care Services
Accreditations
There are no accreditations posted yet for Birchwood Care Services.
Meet the Team (0)
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