Birchwood Care Services

Birchwood House, Stockland Green Road, Speldhurst, Tunbridge Wells TN3 0TU

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9.5 42 Reviews

Birchwood Care Services, Tunbridge Wells

Very good staff, compassionate, caring and friendly

Kim C (Client)

My parents are very happy with all Birchwood staff and the quality of work and care

Pauline S (Daughter of Client)

Everything with this company is excellent

C (Husband of Client)

Established for over 18 years, Birchwood Care Services offers quality tailored home care to the elderly in Tunbridge Wells, Tonbridge, Maidstone and the surrounding areas including West Malling, East Malling, Sutton Valence, Headcorn and Staplehurst.

Care packages are personalised to meet individual requirements on a short-term or long-term basis, and include assistance with all day-to-day activities such as personal care and domestic chores, alongside companionship and convalescent care. An emergency care package is also available that can start within 48 hours.

All staff are carefully selected, have a wealth of experience and are continuously trained to ensure friendly, person-centred care and support are constantly delivered to a high standard.

Care Provided by Birchwood Care Services

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Call in Service
Cancer Care
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service
Substance Misuse
Transportation Service

Other Care Provided
Adult Home Care (18+)
Hospital Discharge
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Owner
Malvirt Ltd

Person in charge
Jackie Napier (Registered Manager)

Funding & Fees Guide for Birchwood Care Services

Prices
From £29.00 per hour

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Review from Ian B (Son of Client) published on 7 September 2017
Submitted via Website • Report

Overall Experience

Generally good. Main advantage is a fairly small team working with my mother, and a fairly stable team, so she has been able to get to know them. Also, they are all kind and helpful, and include some carers who are exceptionally so, with whom my mother has formed a genuine bond of trust.

There

have been a couple of organisational hitches but generally, administration works well.

On a small number of occasions, the visit has taken longer than the time allocated, because of the needs which have needed addressing. More often though the visits are a little shorter than the time allotted. This is not a problem when I am there, but from this point, I will be there less often and I would appreciate the reassurance that the full 30 minutes will be given on those occasions as it is the only contact on some days my mother will have with other people.

It would be helpful to have a fully itemised invoice when paying, Does your telephone login service provides printouts of visit durations?

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila O (Client) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience

Especially in winter, the carers have to wear boots or trainers. I feel it is important that they are provided with plastic over covers for their footwear, they have to stand on the bathroom when helping me wash or bath and to me that is not exactly hygienic. Secondly when I have to cancel a visit the

message does not get given to the carer attending me, which means sometimes they come over 10 miles and then find me not in. That's a waste of time and petrol which they have to pay for. They all carry phones so it should not be difficult to deal with this situation. The carers are kind and will do anything to help me.

Reply from Wendy Ryan, Manager at Birchwood Care Services

It is very pleasing as Manager of Birchwood to see some very positive aspects of a recent review given by one of our clients. The comments raised regarding shoe protectors, and cancelled calls I would like respond to giving our company's policy on.
Shoe Protectors are available and issued to staff in certain circumstances. Indeed some clients supply and request that staff wear these to protect carpets. A Bathroom environment however with slippery surfaces may not be suitable for shoe protectors to be worn, and may in fact be a potential health and safety hazard.
If a client cancel's a visit with our office a phone message or email is sent to the member of staff due to visit the client.
We do however relay on staff checking their messages, or responding to our request to ring our office. If they do not respond this is when unnecessary journeys are made, which is beyond our control.

Staff