Crossroads Together Ltd

The Thicketford Centre, Thicketford Road, Bolton BL2 2LW

Crossroads Together are a social enterprise which means any profit they make from care services gets reinvested. This means they can keep charges low and concentrate on delivering an excellent quality, consistent and reliable service.

Crossroads Together provide services across Greater Manchester and the North West; they are a fully registered Care Quality Commission Care Provider and are rated as 'Good' (April 2016).

They have over 30 years experience working with carers, young carers, children, young adults and adults with any disability or life limiting conditions, such as dementia, physical/sensory disability, learning difficulty, autism, cancer and end of life care.

All staff are fully trained in providing specialist care and support including tasks such as administering medication, assisting with PEG feeding and tracheostomy care. They also pride themselves in providing high-quality care where community care workers are matched up to suit the people/family requiring support.

Care and support is available 24/7, 365 days a year. The minimum care they provide is 1 hour, ensuring the best service and best possible outcomes are being achieved for the people using their service.

Owner : Crossroads Together Ltd

Person in charge: Denise Kay & Fiona Hague (Registered Care Managers)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 1059911

Provides Carers directly to the general public: Yes

Number of Carers: 105

Fees Guide: £18.00

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Crossroads Together Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


8.5 Crossroads Together Ltd has a Review Score of 8.5 (8.500)

The Review Score of 8.5 (maximum of 10) for Crossroads Together Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Crossroads Together Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Crossroads Together Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Crossroads Together Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Crossroads Together Ltd?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Crossroads Together Ltd

  • Client / Service User
  • Wife of Client/Service User

An extremely valuable service.
I have the sitting service for my husband who has Parkinsons Disease with dementia and postural hypotension. This makes him prone to falling. I use my 4 hours a week all at once so I can pursue my hobby. It's my lifeline to some normality of life. My husband also benefits from my absence for a little while! He gets on well with sitter.

How likely would you be to recommend Crossroads Together Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carer is absolutely everything you could ask for in a carer, she's helpful and does everything to make my life much better, I really couldn't ask for a better companion.

How likely would you be to recommend Crossroads Together Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Crossroads Together Ltd

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Awards / Recognitions

There are no awards/recognitions posted yet for Crossroads Together Ltd

Job Vacancies

Staff Profiles


Denise Kay

Job Title: Registered Care Manager

Joined: 1995


I am responsible for the delivery of Crossroads Together care services and therefore must comply with all regulatory requirements including registration and inspection processes as laid down by the Care Quality Commission.

For many years I was employed in various administrative roles including a Personnel & Wages clerk. A few years before having children I became an importer & exporter of aircraft materials from/to places all over the world.


Fiona Hague

Job Title: Registered Care Manager

Joined: 2003


I enjoy the variety of my role as Registered Care Manager, from meeting families to attending meetings with other professionals involved with our service users.

I have always worked in the care sector. When I left school I worked in a nursing home, then I became a home care worker for the local council and started my time at Crossroads Together as a support worker.