Care at Home UK Ltd

1a Hall Farm, Little Walden, Saffron Walden CB10 1XA

Owner : Care at Home UK Limited

Person in charge: Sarah Vincent (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 55

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on Care at Home UK Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


7.6 Care at Home UK Ltd has a Review Score of 7.6 (7.556)

The Review Score of 7.6 (maximum of 10) for Care at Home UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Care at Home UK Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Care at Home UK Ltd is calculated as follows: ( (10 Excellents x 5) + (8 Goods x 4) ) ÷ 18 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Care at Home UK Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Care at Home UK Ltd?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Care at Home UK Ltd

  • Niece of Client/Service User
  • Daughter of Client/Service User

My relative has been looked after by a carer from Care at Home for the last 22 months. When originally discharged from hospital, her prognosis was only a few months, due to her age and many health problems. She always wanted to be cared for at home, so we went to Care at Home.

I was impressed with their response to my enquiry and their empathetic assessment of the situation. So, 22 months later, my relative is still here, mainly due, I believe, to the wonderful care she receives. She has to rely on her carer for everything. Although her dementia is quite advanced, the carer manages to keep her cheerful and well-settled. The house is immaculate and the carer even does a bit of gardening, while my relative sits in the garden in her wheelchair.
I have consistently found all the staff in the office very helpful and supportive and always get a cheerful, friendly response when I call. I regularly tell people how reliable they are and never hesitate to recommend their services.

How likely would you be to recommend Care at Home UK Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have found Care at Home to be extremely professional, efficient and very caring. Always available and approachable, nothing is ever too much trouble. We would highly recommend Care at home to look after you loved ones.

How likely would you be to recommend Care at Home UK Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Working with Care at Home has enabled me to maintain my own work/life balance whilst spending quality time with my father as opposed to becoming his full time carer. Receiving live-in care in his own home has allowed my father to remain in a familiar environment which has helped to minimise his anxiety since the death of my mother.
His current carers are warm and friendly and have an excellent relationship with us all, especially my father. They are thoughtful, conscientious and competent and I’m always confident when I leave the house that they have my father’s best interest at heart, providing him with essential companionship as well as practical support.
We chose Care at Home originally as they were very responsive to our initial enquiries and were able to provide answers to all our queries at a time when we were very anxious and totally unaware of what to expect.
I have had no hesitation in recommending Care at Home to friends and colleagues who have started to investigate care options for their aging family members. Those who have followed up my recommendation have been pleased at the speed in which they have been sent information and impressed at what can be offered

How likely would you be to recommend Care at Home UK Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Submit a Review for Care at Home UK Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

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Awards / Recognitions

September 2013

Great British Care Awards

Recipient: Care at Home UK Ltd

Date: Saturday 28 Sep 2013

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