Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals

Wooden, Pentlepoir, Saundersfoot SA69 9DY

Care in Hand is a Pembrokeshire-based provider of high-quality nursing and domiciliary home care and support.

Offering bespoke and tailored services, Care in Hand aims to meet the ever-growing need for cost-effective and flexible care solutions for all.

Established in 2002 and owned and managed by registered general nurses, the company has grown over the years into a recognised provider of community home care and is one of eight care providers of social care support.

Care in Hand works closely with Hywel Dda Health Board providing nursing and social care support where required.

As well as offering Hourly Domiciliary Care throughout Pembrokeshire and West Carmarthenshire, Care in Hand provides Live in Care, Waking & Sleeping nights, domestic support and complex care is an area of increasing focus and work for the company.

Group : Care In Hand

Person in charge: Sheena Umanee (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Staff Languages (other than English): Welsh

Fees Guide: Tailored to match your specific requirements and preferences.

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Learning Disability • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.


The Review Score of 7 (maximum of 10) for Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4 for Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals is calculated as follows: ( (3 Goods x 4) ) ÷ 3 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7 Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals has a Review Score of 7 (7.000) from 1 Reviews

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals

  • Client / Service User

I am generally satisfied with the care provided.

How likely would you be to recommend Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals? Likely

Overall Standard

Care / Support

Treated with Dignity

Average Rating:   4 out of 5

Submit a Review for Care In Hand Ltd - Nursing & Domiciliary Home Care Professionals

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Awards / Recognitions

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Job Vacancies

Staff Profiles


Delan Umanee

Job Title: Responsible Individual / Finance Director


Delan founded Care in Hand with wife and business partner, Sheena, over ten years ago. Born in Epsom, he was raised in Pembrokeshire by his parents, both qualified nurses, who moved to the area in 1986 to set up a specialist nursing home. Having left to study a BA Honours degree in Business and Finance at Buckinghamshire University, Delan later moved back to the area in 2004 to establish Care in Hand.

Today, Delan continues to have a hands-on role in the day to day management of the business. Delan lives with his wife and four young daughters in the nearby village of Narberth.


Sheena Umanee

Job Title: Director of Quality Assurance & Business Planning


Sheena, who co-founded Care in Hand with her husband and business partner, Delan Umanee, is originally from Kilkenny, Ireland, but moved to Pembrokeshire in 2004 to help establish the business. She holds a BSc Honours degree in Psychology and an NVQ 4 in Health Care Management and has spent more than 11 years working as a qualified nurse, specialising in intensive care training.

Sheena is fully involved in the day to day running of the business and is entirely responsible for managing the quality assurance policies for staff, development and training, as well as for Care in Hand’s service as a whole. A mother of four, Sheena is passionate about caring for people and is committed to ensuring the best level of care is offered to all clients.


Marc Davies

Job Title: Registered Manager of Narberth Team


Marc has lived in Pembrokeshire all his life and lives in Pembroke Dock with his wife and 2 children.

Marc began work supporting young people in education who were experiencing emotional and behavioural difficulties whilst on a gap year from university in 1998. Marc enjoyed the experience so much that upon leaving university the natural progression was to again work with young people in similar circumstances. Marc worked in various roles including learning support assistant, behaviour support worker and summer school coordinator until 2005 when he moved into the private sector to begin work with adults with learning disabilities and complex needs. In the next few years, Marc has worked for local and national organisations in various roles including Team Leader, Support Team Manager, Trainer and Registered Manager with a special interest in autism support and challenging behaviour.

Marc has recently been studying for a QCF level 5 in care management.

It is my passion to ensure that people are supported in a person centred way ensuring that their independence and individuality is respected at all times.


Julia Sharp

Job Title: Acting Registered Manager of Saundersfoot Team


Julia joined Care in Hand in early 2013 bringing with her proven communication skills and extensive managerial experience in the care sector. Working extremely well as part of a team, Julia also likes to take the initiative to ensure that the administrative requirements of the business and CSSIW are successfully met.

At the beginning of her working career, Julia developed her client communication skills when working for an estate agency and then an insurance company. Julia then spent 20 years as a CSSIW Registered Manager looking after a Nursing Home in Tenby. Her responsibilities were widespread ranging from staff appraisals to working with the Registered Nurse to ensure that all patient care plans and record keeping met CSSIW requirements.

Julia has a Management (Level 4) Diploma and also holds Office Practice and Touch Typing qualifications.


Amanda Stocker

Job Title: Acting Registered Manager of Pembroke Team


Amanda joined Care in Hand in July 2013 after gaining a joint honours degree in Social Inclusion and Educational Studies. She has also completed a special needs pathway qualification. Initially working as a Community Carer, Amanda quickly got to meet many different clients and was exceptionally good at adapting to new and varied situations.

She progressed to a Call Monitor role where her good organisational skills and ability to remain calm and focused when faced with difficult situations proved invaluable. It was this recognition that carried her even further and now sees her in a managers role.


Nicola Edga

Job Title: Senior Finance Assistant


Nicola has over 12 years experience in the care sector and has cared for children with Profound and Multiple Learning Disabilities (PMLD) as well as adults with mental health problems and learning difficulties.

She acted as an Assistant Manager of a privately run residential home for two years before moving into healthcare administration. After six years in the NHS, she relocated to Pembrokeshire and began her role at Care in Hand.

Nicola holds NVQ Level 3 qualifications in Promoting Independence and in Business and Administration and is currently working towards a QCF Level 5 Diploma in HR management. She is responsible for the administration and general organisation of the firm’s Employee Relations and Training departments.