Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB
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9.6 33 Reviews
  • Care South at Home Somerset & West Dorset, Crewkerne
Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for you.

Flexible care options include:
- Personal care
- Companionship
- Respite
- Welfare checks
- Housekeeping and home help
- Collecting prescriptions
- Shopping and fun activities
- Administration of medicines
- Recovery, reablement and rehabilitation
- Mobility support
- Support to access assistive technology
- Specialist care including dementia and end-of-life care

Care South at Home Somerset & West Dorset is rated 'Outstanding for Care' by CQC (May 2018).

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Sarah Broom (Care at Home Manager)

Care South at Home Somerset & West Dorset Reviews (33)

Total of 33, showing 1-20
9.6

Care South at Home Somerset & West Dorset has a Review Score of 9.6 (9.628) out of 10, based on 33 reviews in the last 2 years. Over all time Care South at Home Somerset & West Dorset has 33 reviews.

Overall Experience

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Review from Simone S (Daughter of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Care South Team,
a heartfelt thank you to the entire team for the professional and compassionate care you provided to my mom.
You truly work with both heart and mind. Your ability to respond to individual needs and bring such a warm, positive energy into the home made a big difference.
We felt
respected and heard at all times. The way you accommodated our wishes was deeply appreciated and left a lasting impression.
Highly recommended, thank you again for everything.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your heartfelt response it really does allow us to appreciate how the support has had such a positive impact on your mum and the family .Thank you once again

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Review from J R (Client) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all marvellous.
The office staff really helpful.
Couldn't wish for a better company.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to share such lovely feedback. We're so pleased to hear that you have felt supported by our team. It's really important to us that our care is not only professional reliable and individual to you . Please contact us if there is anything further we can help with.

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Review from J E (Client) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good & helpful.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Its great that you have taken the time to send in your review Thank you very much .Its really nice to know that you are happy with the support we are providing.Please contact us anytime if you feel there is anything else we can help you with .

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Review from J S (Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are well-trained.
Carere are consistent.
Smart in appearance.
Carers are good communicators.
Carers are trained to be vigilant in their tasks.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for your feedback and taking the time to complete this review it is very much appreciated it really is so nice to hear .Please do not hesitate to contact us if you feel there is anything else we can do to support you

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Review from E S (Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
A particular staff member is very good.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to send this positive feedback it is so nice to hear that you are very happy with the support you are receiving Please do not hesitate to contact us if there is anything else we can support you with.

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Review from Michael C (Client) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with all the care. No problem.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you very much for your positive feedback. We are pleased to hear that you are satisfied with the care you have received. , Your kind words are greatly appreciated. Please do not hesitate to contact us should you require any further assistance.

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Review from K S (Daughter of Client) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first experience of carers visiting my mother on a 2 x day basis and we find ourselves very impressed, not only with the team who visit but with support from the office-based team.
The whole approach to Mum's care has been friendly, supportive and entirely professional.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for the kind words I am so glad that our support is making a difference to your Mum it is so nice to hear when things are going well

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Review from Diane W (Client) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everyone very kind and helpful. I just don't know how I would be able to stay here in my own home. I do hope to be able to do more for myself at some point. It's nice to see them come in as I love company.
They always make sure I have food and drinks nearby.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for the kind words I am so glad that our support is making a difference to your Mum it is so nice to hear when things are going well

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Review from S G (Client) assisted by family/friend published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since cancer treatment, carers have been very kind and caring, the office also checked on me. This was very thoughtful. Staff also checked my wife was managing ok.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for your kind feedback its so nice to hear the service has made a difference

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Review from D H (Daughter of Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, the carers treat mum really well. Their time keeping is good too.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you so much for your kind words. We're really pleased to hear that your mum is being well cared for and that our carers' timekeeping meets your expectations. Consistency and compassion are at the heart of what we do, so your feedback means a great deal to us. If there's ever anything more we can do to support you or your mum, please don't hesitate to reach out.

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Review from M L (Client) assisted by family/friend published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise my carers enough, they do all I ask and more.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you so much for your kind words. We're absolutely delighted to hear that you're happy with the care and support our team provides. Your appreciation means the world to our carers, who always go the extra mile to ensure our clients feel safe, respected, and well cared for. We'll be sure to pass on your lovely feedback to them!

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Review from C H (Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been a great getting me back on my feet.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you so much for your kind words! We're so pleased to hear that we've been able to support you in getting back on your feet. It's always our goal to provide care that truly makes a difference, and your feedback means a lot to the whole team. Wishing you continued strength and good health!

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Review from J H (Daughter of Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and myself have felt well supported by Care South at Home. They have been reliable, pro- active and understanding of her condition and situation. Mum looks forward to their visits and feels able to express her needs. We have both been treated in a professional and and approachable manner.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to share such lovely feedback. We're so pleased to hear that both you and your mum have felt supported by our team. It's incredibly important to us that our care is not only professional and reliable, but also personal and understanding of each individual's needs. We're glad to know your mum looks forward to our visits - that truly means a lot. We'll be sure to pass on your kind words to the team.

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Review from J S (Husband of Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care services from Care South were good and the carers were friendly and did their work carefully and effectively.
Timing of the four visits each day was uncertain and this was a little difficult for the family to work around.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback. We're really pleased to hear that you found our care services to be good and that our carers were friendly and effective in their support. We also appreciate you highlighting the challenges around the timing of visits. We understand how important consistency is for families, and we're always looking for ways to improve in this area. Your comments have been shared with the team, and we'll continue working to provide the best possible experience.

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Review from J E (Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care South have looked after my needs for approximately two years to date, they visit every other day and carry out multiple tasks. I find all the carers friendly and helpful and they treat me with dignity and respect.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you feel well-supported by our team and that our carers have been treating you with the dignity and respect you deserve. It means a great deal to us to know that you've felt consistently cared for over the past two years. We'll be sure to pass on your lovely feedback to the team-they'll be thrilled to hear it!

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Review from Paul C (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is ok - love care south - no problems.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you so much for your kind words and for taking the time to leave a review! We're so pleased to hear that everything is going well and that you're happy with the care from Care South at Home. If there's ever anything more we can do to support you, please don't hesitate to let us know.

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Review from A O (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came home from hospital following a stroke I was barely able to butter a piece of toast, but with the encouragement of my carer I am now 3 weeks later able to prepare food for myself They gave me strength to reach these goals.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West Dorset

Thank you so much for sharing your experience. We're truly moved to hear about your incredible progress since coming home from hospital. It's wonderful to know that our carer's support and encouragement played a part in helping you regain your independence and confidence. Stories like yours inspire our whole team and remind us why we do what we do. Wishing you continued strength and success on your recovery journey - we're so proud of you!

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Review from L M (Son of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving care from the Care South @ Home team for approx. one year and I have been delighted with the service. The team are remarkably patient and respectful, and have been able to build trust over time, enabling Dad to remain at home and to maintain his independence. I am truly
undebited to the team and enormously grateful for their work and dedication.

Reply from Sarah Broom, Registered Manager at Care South at Home Somerset & West Dorset

Thank you so much for taking the time to review our Care at Home team in Crewkerne. I will ensure your comments are shared with the wider team who I am sure will be thrilled. Wishing you all the best.

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Review from R B (Husband of Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At 90 years of age, our main concern in that we can stay in our own home and Care South provides the help that we need to do this. The care assistants are kind and understanding and bring sunshine within our home.

Reply from Sarah Broom, Registered Manager at Care South at Home Somerset & West Dorset

Thank you for your lovely comments, I am so pleased that you are treated so well by the Care South staff that visit you at home. Wishing you all the very best.

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Review from Bill U (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having called upon Care South to help me. after being discharged from hospital at short notice. Requiring daily visits to assist with washing etc. From the initial meeting to my termination found the service second to none, everyone I had pleasure of meeting were friendly and extremely helpful.

Reply from Sarah Broom, Registered Manager at Care South at Home Somerset & West Dorset

Thank you for your wonderful 5* review, the team will be delighted by your comments. Wishing you all the very best.

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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Care South at Home Somerset & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Care South at Home Somerset & West Dorset is calculated as follows: ( (142 Excellents x 5) + (37 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 196 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care South at Home Somerset & West Dorset is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Broom

Job Title: Care at Home Manager

"I have been a part of Care South for over twenty years, working in just about every role in our community services. It fills me with pride to come into work every day as the manager of our Care South at Home Somerset and West Dorset service, seeing families grow and people’s lives change.


Being CQC rated Outstanding for Care is a testament to the dedication of my team towards our clients and our local communities. They have proven time and time again that when things get tough, they step up – whether it’s battling through snow or COVID-19."

Frequently Asked Questions about Care South at Home Somerset & West Dorset

What Type of Services does Care South at Home Somerset & West Dorset offer?

Care South at Home Somerset & West Dorset offers Home Care.

How many Carers does Care South at Home Somerset & West Dorset employ?

Care South at Home Somerset & West Dorset employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home Somerset & West Dorset to verify any information. View our terms and conditions. Care South at Home Somerset & West Dorset has an Enhanced Service - more info.