Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB
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9.7 38 Reviews
  • Care South at Home Somerset & West Dorset, Crewkerne
Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for you.

Flexible care options include:
- Personal care
- Companionship
- Respite
- Welfare checks
- Housekeeping and home help
- Collecting prescriptions
- Shopping and fun activities
- Administration of medicines
- Recovery, reablement and rehabilitation
- Mobility support
- Support to access assistive technology
- Specialist care including dementia and end-of-life care

Care South at Home Somerset & West Dorset is rated 'Outstanding for Care' by CQC (May 2018).
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Care Provided by Care South at Home Somerset & West Dorset

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.50 – £37

* subject to assessment / day
Contact us for more options

These prices are only a guideline, please contact Care South at Home Somerset & West Dorset to find out the exact price for your requirements.

Contact Care South at Home Somerset & West Dorset to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care South at Home Somerset & West Dorset to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Broom (Care at Home Manager)

Care South at Home Somerset & West Dorset Reviews (38)

9.7

Care South at Home Somerset & West Dorset has a Review Score of 9.7 (9.687) out of 10, based on 36 reviews in the last 2 years.
Over all time Care South at Home Somerset & West Dorset has 38 reviews.

Overall Experience
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Date Published
  • 38
  • 7
  • 27
  • 36
  • 2
Reviewer Connection to Care South at Home Somerset & West Dorset
  • 22
  • 5
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  • 1
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Total of 38, showing 1-20
Review from Christine L (Client) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all for being so kind to me and so helpful.
Reply from Rahul Gohulan, Head of Care at Home at Care South at Home Somerset & West DorsetThank you so much for your kind words. We're really pleased to hear that you felt supported, and we'll be sure to pass your feedback on to the team.
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Review from Diane W (Client) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had excellent help from Care South, they are all wonderful. I couldn't stay at home without them coming. Can't thank them enough.
Reply from Rahul Gohulan, Head of Care at Home at Care South at Home Somerset & West DorsetThank you for taking the time to share your experience. We're delighted to hear that our team has been able to support you so well, and your kind words will be shared with them. We're proud to be able to help you remain at home.
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Review from A B (Husband of Client) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with everything.
Reply from Rahul Gohulan, Head of Care at Home at Care South at Home Somerset & West DorsetThank you for taking the time to leave such a positive review. We're so pleased to hear you were very satisfied with everything.
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Review from L H (Husband of Client) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff who attended my wife were very friendly and helpful. I would note them as excellent over the period of 5 weeks.
Reply from Tracie Gregory, Manager at Care South at Home Somerset & West DorsetThankyou so much for taking time to complete a review, it is so important to us as a company to receive reviews so we can improve our clients experience with Care South at Home. We are committed to provide an outstanding service to all our clients. I will pass the comments onto our community staff.
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Review from Michael C (Client) published on 2 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer is excellent and helpful.
Reply from Rahul Gohulan, Manager at Care South at Home Somerset & West DorsetThank you for taking the time to share your feedback. We're delighted to hear that your carer is excellent and helpful. Providing compassionate, high-quality care is very important to us, and your kind words will be shared with the team.
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Review from Colin R (Son of Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care South have been caring for my dad for a few years now and I can honestly say they are amazing , very very helpful honest and caring , nothing is too much trouble , they go above and beyond , my dad loves them for their hard work and great company , we would be lost without these lovely people ,
my dad is desperate to stay at home , and this is only possible with the help and dedication of the Care South team , I have the deepest respect for these lovely caring people , if you are thinking of a loved one needing carers , do not hesitate , you will not regret having Care South !
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for taking the time to share such a heartfelt review. We are truly touched by your kind words and by the trust you and your dad have placed in Care South over the years.
It means a great deal to know that our team has been able to support your dad to remain at home, where he feels happiest, and to provide not only high-quality care but also companionship and reassurance. Your feedback reflects exactly what our carers strive for every day-going above and beyond with honesty, compassion, and dedication.
We will be sure to pass your lovely comments on to the whole team, as they will be incredibly proud to know the difference they are making. Thank you again for your deepest respect and recommendation; it truly means the world to us.
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Review from Jennifer B (Daughter of Client) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I live over 200 miles away I rely on the carers to help and support my Mum.
The carers are reliable and are always friendly when I speak to them on the phone.
The head office team respond quickly to any communication and help me resolve any issues that arise whether it's picking up medication
or taking Mum to appointments.
Reply from Rahul Gohulan, Head of Care at Home at Care South at Home Somerset & West DorsetThank you very much for taking the time to leave such a kind review. We understand how challenging it can be to support a loved one from a distance, and we're pleased to hear that our carers have been reliable and friendly, and that our office team has been able to support you promptly. It's important to us that both our clients and their families feel reassured and supported, and we're glad we can help your mum with her care, appointments, and medication. Thank you for placing your trust in our team.
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Review from Simone S (Daughter of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dear Care South Team,
a heartfelt thank you to the entire team for the professional and compassionate care you provided to my mom.
You truly work with both heart and mind. Your ability to respond to individual needs and bring such a warm, positive energy into the home made a big difference.
We felt
respected and heard at all times. The way you accommodated our wishes was deeply appreciated and left a lasting impression.
Highly recommended, thank you again for everything.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for your heartfelt response it really does allow us to appreciate how the support has had such a positive impact on your mum and the family .Thank you once again
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Review from J R (Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are all marvellous.
The office staff really helpful.
Couldn't wish for a better company.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for taking the time to share such lovely feedback. We're so pleased to hear that you have felt supported by our team. It's really important to us that our care is not only professional reliable and individual to you . Please contact us if there is anything further we can help with.
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Review from J E (Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good & helpful.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetIts great that you have taken the time to send in your review Thank you very much .Its really nice to know that you are happy with the support we are providing.Please contact us anytime if you feel there is anything else we can help you with .
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Review from J S (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are well-trained.
Carere are consistent.
Smart in appearance.
Carers are good communicators.
Carers are trained to be vigilant in their tasks.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you so much for your feedback and taking the time to complete this review it is very much appreciated it really is so nice to hear .Please do not hesitate to contact us if you feel there is anything else we can do to support you
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Review from E S (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
A particular staff member is very good.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for taking the time to send this positive feedback it is so nice to hear that you are very happy with the support you are receiving Please do not hesitate to contact us if there is anything else we can support you with.
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Review from K S (Daughter of Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first experience of carers visiting my mother on a 2 x day basis and we find ourselves very impressed, not only with the team who visit but with support from the office-based team.
The whole approach to Mum's care has been friendly, supportive and entirely professional.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for the kind words I am so glad that our support is making a difference to your Mum it is so nice to hear when things are going well
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Review from S G (Client) assisted by family/friend published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since cancer treatment, carers have been very kind and caring, the office also checked on me. This was very thoughtful. Staff also checked my wife was managing ok.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you so much for your kind feedback its so nice to hear the service has made a difference
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Review from D H (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, the carers treat mum really well. Their time keeping is good too.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words. We're really pleased to hear that your mum is being well cared for and that our carers' timekeeping meets your expectations. Consistency and compassion are at the heart of what we do, so your feedback means a great deal to us. If there's ever anything more we can do to support you or your mum, please don't hesitate to reach out.
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Review from M L (Client) assisted by family/friend published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise my carers enough, they do all I ask and more.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words. We're absolutely delighted to hear that you're happy with the care and support our team provides. Your appreciation means the world to our carers, who always go the extra mile to ensure our clients feel safe, respected, and well cared for. We'll be sure to pass on your lovely feedback to them!
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Review from C H (Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been a great getting me back on my feet.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words! We're so pleased to hear that we've been able to support you in getting back on your feet. It's always our goal to provide care that truly makes a difference, and your feedback means a lot to the whole team. Wishing you continued strength and good health!
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Review from J H (Daughter of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and myself have felt well supported by Care South at Home. They have been reliable, pro- active and understanding of her condition and situation. Mum looks forward to their visits and feels able to express her needs. We have both been treated in a professional and and approachable manner.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you for taking the time to share such lovely feedback. We're so pleased to hear that both you and your mum have felt supported by our team. It's incredibly important to us that our care is not only professional and reliable, but also personal and understanding of each individual's needs. We're glad to know your mum looks forward to our visits - that truly means a lot. We'll be sure to pass on your kind words to the team.
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Review from J S (Husband of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care services from Care South were good and the carers were friendly and did their work carefully and effectively.
Timing of the four visits each day was uncertain and this was a little difficult for the family to work around.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you for your feedback. We're really pleased to hear that you found our care services to be good and that our carers were friendly and effective in their support. We also appreciate you highlighting the challenges around the timing of visits. We understand how important consistency is for families, and we're always looking for ways to improve in this area. Your comments have been shared with the team, and we'll continue working to provide the best possible experience.
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Review from J E (Client) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care South have looked after my needs for approximately two years to date, they visit every other day and carry out multiple tasks. I find all the carers friendly and helpful and they treat me with dignity and respect.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you feel well-supported by our team and that our carers have been treating you with the dignity and respect you deserve. It means a great deal to us to know that you've felt consistently cared for over the past two years. We'll be sure to pass on your lovely feedback to the team-they'll be thrilled to hear it!
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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Care South at Home Somerset & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.687 for Care South at Home Somerset & West Dorset is calculated as follows: ( (165 Excellents x 5) + (33 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 214 Ratings = 4.687
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Care South at Home Somerset & West Dorset is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Rahul

Rahul Gohulan

Job Title: Head of Care at Home Joined: 2025

I embarked on my career in the care industry in 2006 and have since gained extensive experience across a range of care settings, including domiciliary care, residential care, supported living, and patient transport services.


Throughout my career, I have held several senior leadership roles, including Registered Manager, Operations Manager, and Regional Manager. I have worked closely with teams to ensure compliance with CQC standards, support HR functions, oversee training programmes, manage accounts, and contribute to marketing strategies. My operational and strategic expertise has enabled me to consistently deliver high-quality services while maintaining the highest standards of care.


In addition to these roles, I have served as Executive Manager and Business Development Manager, where I focused on driving growth and operational efficiency within the organisation. I also undertook an interim role as Regional Director, leading regional teams through periods of transition and ensuring continued success during these times.


In 2022, I transitioned into the role of Operations Support Manager at Care South at Home, where I played a pivotal part in driving operational improvements and supporting team development. By 2025, I was honoured to take on the position of Head of Care at Home and Care Manager for the Somerset and West Dorset service. In this capacity, I lead a dedicated team of professionals, always ensuring that the well-being of those we support is at the forefront of everything we do, and continuously striving to improve the quality of our services.


I am passionate about creating an environment where clients receive the care they deserve, and where teams feel supported and empowered to deliver exceptional care. With over 19 years of experience in the sector, I remain focused on maintaining high standards, enhancing service delivery, and leading with integrity and compassion, always ensuring compliance with CQC regulations and delivering care that meets or exceeds regulatory standards.

Frequently Asked Questions about Care South at Home Somerset & West Dorset

What Type of Services does Care South at Home Somerset & West Dorset offer?

Care South at Home Somerset & West Dorset offers Home Care.

How many Carers does Care South at Home Somerset & West Dorset employ?

Care South at Home Somerset & West Dorset employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home Somerset & West Dorset to verify any information. View our terms and conditions. Care South at Home Somerset & West Dorset has an Enhanced Service - more info.