Care Together Ltd

The Corner House, First Floor Left Office, Ringwood Road, Bransgore, Christchurch BH23 8AA

Care Together Ltd provide person centered domiciliary care to help people continue living independent lives in their own homes.

Care ranges from personal care and specialist dementia care, to domestic services and help companionship.

End of life care is also provided with carers sensitive to the needs of friends and fmaily as well as service users.

Owner : Care Together Ltd

Person in charge: Tracey Gillian Elvy (Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 20

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Care Together Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.4 (maximum of 10) for Care Together Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Care Together Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 13 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Care Together Ltd is calculated as follows: ( (78 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 2.5 Points relating to the number of positive Reviews for Care Together Ltd is based on 13 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5 then divided by 2 = 2.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.4 Care Together Ltd has a Review Score of 7.4 (7.417) from 14 Reviews

Average Ratings

  • Excellent
    14
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care Together Ltd?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Care Together Ltd

  • Client / Service User
    6
  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    3
  • Son-in-law of Client/Service User
    1

This is a small but very efficient home care group.
While still being professional the staff are always friendly, cheerful, supportive and more than willing to listen.
They are excellent timekeepers, always telephoning if on the rare occasions they are late.
Observant and patient they foresee problems and are always a step ahead.
They have and do help with so many things including bed making, washing up, hair washing, shopping, food preparation and personal hygiene (baths etc). Followed by so many little extras important to everyday life like feeding the birds, watering the plants and little outings.
I would recommend them to anyone requiring help.

How likely would you be to recommend Care Together Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 10 Apr 2017:

Thank you for your lovely comments. It is always a pleasure to visit you. We are also grateful to you for the input you have given to us, when we have been recruiting new staff. Great team work!

The team have been exceptional, particularly during the three years of my wife dying of lewy body dementia in September 2016. In addition, professional help was required eg the GP, district nurse or specialist occupational therapist. They were quick to notice the need and prompt us in their reaction.
They were very good timekeepers and we had two carers three times a day. When they were fully stretched people in the village said how lucky we were to have them. We had a visit from the care quality commission who were highly impressed the team's professionalism.

How likely would you be to recommend Care Together Ltd? Extremely Likely

Overall Standard

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Care / Support

Management

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Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 06 Apr 2017:

Thank you for taking the time to send your review. Your comments are very appreciated. It was a joy to care for your wife, she was a special person. All the staff have commented on how you made us feel part of family. It has been a pleasure to support you and your family, through what have been difficult times.

Pleasant greeting on arrival.
Good timekeeping.
Ask for anything special needed.
Routine jobs are carried out well.
Enjoyable to get a visitor.

How likely would you be to recommend Care Together Ltd? Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 06 Apr 2017:

Thank you for taking the time to send your review. Your comments are much appreciated. I know the staff enjoy their visits to you.

My Mother has been using Care Together for 5 years. Throughout that period, the standard has always remained very high. This agency consistently shows a real interest in its customers and will do those extra things that make a difference to someone's quality of life.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 31 Mar 2017:

We have shared happy and sad times with your Mum. It is very touching that she thinks of us so fondly. Your support has also been much appreciated. We look forward to continuing to work with you and your Mum in keeping her where she wants to be...at home.

We are very pleased with this care agency. They are caring and helpful. Recently when we had an emergency situation they responded quickly and appropriately and continued to care even, after the emergency was over. They stayed in touch to make sure we were able to manage the situation and I knew I could call on them if I needed any help. I particularly appreciated the personal touch and their genuine care and compassion.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 08 Mar 2017:

Thank you for your comments. We know Mum's wish is to remain at home, we will do all we can to support her in achieving this.

The carers always do what is required courteously and efficiently.
They are always punctual and correctly dressed.
They are considerate, patient and encouraging.
They are cheerful and make me laugh, particularly if I am a bit down.
They are a pleasure to work with.
The management team are helpful in placing carers I get on especially well with as much as possible.
They went above and beyond their normal help when my late husband was ill and arranged extra support at short notice.
I could not manage without them all.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 07 Mar 2017:

Thank you for taking the time to submit such a lovely review.

I would certainly recommend this care company.
I am treated as an individual who really matters to them.
They are polite and friendly and I enjoy their company.
As a team of carers, they communicate well and like to speak to any family members when they visit.
I appreciate all their help.
They are willing to step in and sort out any problems at short notice which is marvellous.
I am very lucky and do appreciate all their care.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Care / Support

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Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 07 Mar 2017:

Thank you for leaving such a lovely review. The carers appreciate the relationship you have formed with them; together you and they make a great team.

The service was extremely reliable over the six years that we used Care Together. I or my sisters were always consulted as part of the care planning process, mostly by email or else by phone. The care staff were without exception very kind and respectful to my parents. With their positive and jovial manners, they were able to get my father who was slipping into Alzheimer's responding back which was a delight to see. At the same time they were very professional in the physical care they were providing and he always seemed comfortable with being washed, dressed, moved around, etc. Contact with the office was very efficient. They certainly made our father's last few years more comfortable and enabled him to stay at home until his final year. They are continuing to support our mother on an occasional basis now that she is in a care home, mostly taking her back to visit old friends in the village or attend dentist and hospital appointments and the like. We strongly recommend Care Together.

How likely would you be to recommend Care Together Ltd? Extremely Likely

Overall Standard

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Care / Support

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Average Rating:   4.8 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 22 Feb 2017:

We were so pleased to be able to keep Mum ad Dad at home for as long as possible. It was good to have you and your sisters as part of the team that made that possible. Thank you for still keeping us in the family.

My Dad has been having care provided by this agency for about four months. One session a week for social support and another for support while having a bath. I have been able to work closely with the staff to initiate the carers, introduce them to Dad and increase support as needed. Nothing has been too much trouble for them and my Dad is always pleased to see the carers who are always friendly, respectful, smart and caring. My Dad was ill before Xmas and while he was still poorly then so was I. I was too poorly to be able to care for him for a short time. I was able to phone the emergency number and get help.
My Dad lives with me and as a carer, I feel hugely supported by this company which then enables me to have more strength to care for my Dad.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 22 Feb 2017:

Thank you for such a lovely review. It has been a pleasure to help you and Dad to settle into the village.

The service that Care Together gives is wonderful. Their team of Carers are caring, efficient, cheerful, experienced and everything one could wish for. Generally, they have been very supportive to me and Mother who suffers from severe dementia and cannot communicate.

The office staff also are great, always cheerful, helpful and efficient.

I use another agency for care for my aunt and they are not nearly so good.

I would recommend the Agency wholeheartedly.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 16 Feb 2017:

Thank you for your kind words.

Dad had Parkinson’s Disease and as his health progressively deteriorated and his needs increased his "Pink Ladies" from Care Together were there providing excellent daily support 3 times a day. All of their carers were committed and compassionate. Dad finally passed away 22nd Dec 2016. We cannot thank Care Together enough for all their care and support through this very difficult time.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Care / Support

Management

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Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 16 Jan 2017:

Thank you for allowing us to be a part of your family during a difficult time. We will remember him fondly.

Cannot praise this team of ladies highly enough. Extremely caring and efficient team, father in law was treated with dignity and respect at all times. They also communicated promptly and efficiently with the family whenever there was a query in order that he received the very best care possible.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 12 Jan 2017:

It was a pleasure looking after such a kind gentleman.

Together with the rest of my family, I would like to say how impressed we have been with Care Together.

Early in 2016 my husband, who was already suffering from dementia and other health complications, developed personal care needs that I and my family simply could not meet. Care Together were recommended and they came three mornings a week to get him ready for his visits to dialysis. Sadly his health was deteriorating rapidly and he went into hospital for several weeks before coming home for the last twelve days of his life. Care Together came to the rescue again, providing excellent daily support and end-of-life care, morning, afternoon and evening. They were so good. All of their carers were committed and compassionate, not only to my husband's needs but also to mine and the family's at a very difficult time. And after he died they kept in touch, giving me welcome moral support, which was way beyond the call of duty. We cannot thank Care Together enough or praise them too highly.

How likely would you be to recommend Care Together Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

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Average Rating:   5 out of 5

Tracey Elvy, Reg. Manager at Care Together Ltd responded to this review on 21 Dec 2016:

Thank you for letting us be part of your family for the time we were with you. We hope you will pop in for a cup of tea from time to time.

A small but highly impressive agency with a professional, demonstrably caring approach. Evident from the top down. Always friendly and helpful definitely go the extra mile.

How likely would you be to recommend Care Together Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Tracey Elvy, Reg. Manger at Care Together Ltd responded to this review on 16 Oct 2015:

Thank you for taking the time to post this review. It is much appreciated.

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Awards / Recognitions

November 2017

March 2017

Outstanding

Recipient: Care Together Ltd

Date: Thursday 16 Mar 2017

more details

November 2014

Agency of the Year, runner up

Recipient: Care Together Ltd

Date: Friday 14 Nov 2014

more details

Job Vacancies

Staff Profiles

Tracey

Tracey Elvy

Job Title: Registered Manager

Joined: 2004

Description:

Registered Manager of Care Together Ltd. since 2004 when Tracey & Vivienne created Care Together.

Tracey and Vivienne are both RGN's, prior to Care Together they were joint Matrons at a local Nursing Home.

Vivienne

Vivienne Mapstone

Job Title: Director

Joined: 2004

Description:

Director of Care Together Ltd since 2004 when Vivienne and Tracey created Care Together.

Vivienne and Tracey are both qualified RGN's and were joint matrons at a local Nursing home prior to the opening of Care Together.

Charlotte

Charlotte Lloyd-Jones

Job Title: Deputy Manager

Joined: 2006

Description:

Charlotte has worked at Care Together since 2006 and worked her way from a level 2 HCA to becoming our Deputy Manager and achieving her Level 5 Diploma.