Suite 4, Cash's Business Centre, Cash's Lane, Coventry CV1 4PB
Group : Mears Care Ltd
Person in charge: Amanda Coombes (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 63
Services Offered: Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Mears Care Ltd (Coventry): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Mears Care Ltd (Coventry) has a Review Score of 6.5 (6.500)
The Review Score of 6.5 (maximum of 10) for Mears Care Ltd (Coventry) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mears Care Ltd (Coventry) in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Mears Care Ltd (Coventry) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Mears Care Ltd (Coventry) is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Hayley I (Daughter of Client) on Thursday 28 April 2016. Relates to April 2016.
Mears is an excellent care company, better than my dad has ever been with. The office staff are friendly and always there to listen, the carers are amazing, and they are the only reason my dad can stay at home, where he is familiar! Couldn't recommend Mears enough!
How likely would you be to recommend Mears Care Ltd (Coventry)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Amanda Coombes, Branch Manager at Mears Care Ltd (Coventry) responded to this review on 28 Apr 2016:
This is great feed back and well deserved recognition for all the Team at Coventry who always go above and beyond their duties .