Unit 19, Charles Industrial Estate, Stowupland Road, Stowmarket IP14 5AH
Mears Care Ltd provides high quality and flexible care for older and disabled people who want to avoid costly nursing homes and would like to continue living in their own homes.
The company knows that choosing a care provider can be a tough decision but they are happy to provide the best services for your needs. This may be from an hour a week to undertake light household tasks you find difficult, to several visits a day to assist with your daily needs or short-term help after a hospital stay. Longer term assistance with personal care, cooking, cleaning, medication or shopping is also offered.
Whether you want one hour a week, sit-service or live in care, friendly, qualified carers offer a wide range of care services, 24 hours a day, seven days a week.
If you care for someone on a full or part-time basis and need someone to look after a loved one for a few hours or even a few days, for whatever reason on a one-off occasion, they are happy to assist. They are also able to offer overnight care.
The minimum call is 30 minutes but it is then guided by you in respect of your needs and are able to increase in 15-minute increments.
The main areas covered by staff are: Ipswich, Bramford, Claydon, Great Blakenham, Needham Market, Stowupland, Stowmarket & all surrounding Villages. However, for longer periods of care they will travel outside these areas.
For more Information or free assessment please do not hesitate to contact.
Group : Mears Care Ltd
Person in charge: Shelly Burridge (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 51
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Mears Care Ltd (Stowmarket): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Mears Care Ltd (Stowmarket) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Mears Care Ltd (Stowmarket) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Mears Care Ltd (Stowmarket) is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Mears Care Ltd (Stowmarket) is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mears Care Ltd (Stowmarket) has a Review Score of 9.9 (9.917) from 6 Reviews
Review submitted from a Postal Card by Gloria G (Wife of Client) on Wednesday 25 April 2018. Relates to March 2018.
I regard the care that my husband has is tip top. I would recommend anyone of the team to take care of my spouse. The job they do, I would be very proud of the staff.
How likely would you be to recommend Mears Care Ltd (Stowmarket)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Yvonne Cattermole at Mears Care Ltd (Stowmarket) responded to this review on 25 Apr 2018:
That you so much Gloria for this lovely review. It was a pleasure caring for your husband.
Review submitted from a Website Submission by Brenda H (Client) on Saturday 21 April 2018. Relates to April 2018.
We could not do without our carers, they are all so lovely!
They are very reliable, trustworthy, friendly and most of all caring.
Thank you for all for the service you provide us and we are so grateful for everything you do!
How likely would you be to recommend Mears Care Ltd (Stowmarket)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Yvonne Cattermole at Mears Care Ltd (Stowmarket) responded to this review on 23 Apr 2018:
Thank you so much for this kind review, it is a pleasure caring for you.
Review submitted from a Postal Card by Christopher B (Husband of Client) on Tuesday 27 March 2018. Relates to March 2018.
Due to the recent snow, carers walked to the appointment. With snow on the road for 5 days, they never missed an appointment or time with my wife and me. That is a very big commitment and dedication to their work and clients.
We can't recommend them enough.
How likely would you be to recommend Mears Care Ltd (Stowmarket)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Yvonne Cattermole, Care Coordinator at Mears Care Ltd (Stowmarket) responded to this review on 27 Mar 2018:
Thank you so much, Chris, for your kind words. I must say how pleased/proud I am being part of such a dedicated team of carers. They did so well in the bad weather and never let us down.
Review submitted from a Postal Card by Nancy S (Husband of Client) with assistance of Husband of Client/Service User on Tuesday 13 March 2018. Relates to February 2018.
Excellent service with very pleasant carers.
How likely would you be to recommend Mears Care Ltd (Stowmarket)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Yvonne, Coordinator at Mears Care Ltd (Stowmarket) responded to this review on 13 Mar 2018:
Thank you so much for your kind words.
Review submitted from a Website Submission by Rosemary (Wife of Client) on Thursday 15 February 2018. Relates to November 2017.
I had Mears Care Ltd (Stowmarket) to care for my husband in Ipswich until he passed away. During this time we received a 1st class service, the care workers were very professional, treating my husband with the respect and dignity he deserved and always willing to go the extra mile and nothing was too much trouble. The office was always very good and answered any concerns or questions even finding a care worker to sit with my husband so I could attend appointments even at short notice.
How likely would you be to recommend Mears Care Ltd (Stowmarket)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Yvonne, Care Coordinator at Mears Care Ltd (Stowmarket) responded to this review on 16 Feb 2018:
Thank you so much Rosemary for your lovely review, it was our pleasure in caring for your husband.
Review submitted from a Postal Card by Irene W (Client) on Wednesday 14 February 2018. Relates to February 2018.
The carers I have are wonderful. They are always very friendly and work very hard. I can't fault them at all since I have had them they have turned out to be friends. I look forward to them coming to my house.
How likely would you be to recommend Mears Care Ltd (Stowmarket)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Yvonne, Care Coordinator at Mears Care Ltd (Stowmarket) responded to this review on 15 Feb 2018:
Thank you for this lovely review.
Job Title: Trainer/Assessor
Joined: 1996
Description:
Donna joined Mears in 1996 as a Care Worker, progressing to Team Leader, when she decided to change her career path and become our In-House Trainer and NVQ Assessor.
Job Title: Branch Manager
Joined: 1997
Description:
Shelly is the registered manager for our Stowmarket branch and has been since 2004. Shelly has more than 25 years of experience in the care sector.
Job Title: Care Coordinator
Joined: 2004
Description:
Yvonne joined Mears in 2004 as a Care Worker and has worked her way up through the roles to become Care Coordinator. Alongside this, she deals with recruitment and she is also our Activities Coordinator. She runs a monthly Meet & Mingle and a Morning Mingle twice a month in Stowmarket to try help social isolation.
Job Title: Care Coordinator
Joined: 2007
Description:
Kate joined Mears in 2007 as a Care Worker and has worked her way up through the roles to become Care Coordinator. Kate coordinates the Stowmarket area and surrounding villages.
Job Title: Care Coordinator
Joined: 2011
Description:
Faye joined Mears in 2011 as a Senior Care Worker and is now a Care Coordinator. Faye coordinates the Ipswich area and surrounding villages, as well as Live in/sit in service.