Carewatch (Hampshire North)

15 East Links, Tollgate Business Park, Chandlers Ford, Eastleigh SO53 3TG

Franchise of : Carewatch Care Services

Person in charge: Samantha Bate (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Carewatch (Hampshire North): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


7.2 Carewatch (Hampshire North) has a Review Score of 7.2 (7.167)

The Review Score of 7.2 (maximum of 10) for Carewatch (Hampshire North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Carewatch (Hampshire North) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.167 for Carewatch (Hampshire North) is calculated as follows: ( (4 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Carewatch (Hampshire North) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Carewatch (Hampshire North)?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Carewatch (Hampshire North)

  • Client / Service User

In this area, the company have difficulty staffing the particular round, due to the imbalance of clients/carers (regular carer off over the weekend). Sometimes it is left to "Agency workers".
It is an area where many carers have left the company. Many are not happy.
I appreciate it is a demanding job and over the past year, I have seen many new faces. Office staff also - many have left.

How likely would you be to recommend Carewatch (Hampshire North)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

I am pleased with the service I am given.

How likely would you be to recommend Carewatch (Hampshire North)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Submit a Review for Carewatch (Hampshire North)

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

Don't know

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