Carewatch (Southampton)

15 East Links,Tollgate, Chandler's Ford, Eastleigh SO53 3TG

Franchise of : Carewatch Care Services

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Services Offered: Personal Care (on a contracted hours basis)

Care Offered: Dementia • Elderly Care

Latest Care Quality Commission* Report on Carewatch (Southampton): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.7 (maximum of 10) for Carewatch (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Carewatch (Southampton) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.19 for Carewatch (Southampton) is calculated as follows: ( (16 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.19

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 2.5 Points relating to the number of positive Reviews for Carewatch (Southampton) is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5 then divided by 2 = 2.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Carewatch (Southampton) has a Review Score of 6.7 (6.690) from 7 Reviews

Average Ratings

  • Excellent
    1
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carewatch (Southampton)?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carewatch (Southampton)

  • Client / Service User
    6
  • Son of Client/Service User
    1

My mother receives 4 carers a day to help her get up. They do personal care etc. plus meals throughout the day. Occasionally something goes wrong such as a late or very early arrival of the carer but generally all visits are good and the needs of my mother satisfactorily met. Most carers show interest in my mother and do all they can in the allocated time to carry out the appointed tasks. We feel she is safe in their hands with the daily visits.

How likely would you be to recommend Carewatch (Southampton)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

My carer is excellent, she attends to everything I need. Cream on my legs and feet, pop socks and shoes on, makes my bed - the creases disappear. Peels my orange and cuts the fruit, makes coffee and toast. In the evening my meal is cooked and served hot, all the washing up is done and side and hob wiped down. She looks clean and neat in her uniform, apron and gloves worn.
But the administration of the branch is very poor, she is questioned if she has been to a call after she clocked in, marked as absent for a day when she has worked.
As a retired NVO assessor in care I am most disappointed with what they do.

How likely would you be to recommend Carewatch (Southampton)? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

It is difficult to get through to somebody on the telephone sometimes

How likely would you be to recommend Carewatch (Southampton)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

At most times good.

How likely would you be to recommend Carewatch (Southampton)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Our carer is very helpful and a good caring individual but management support to the team of carers is sadly lacking. Messages are not passed on we receive attendance forms but not medical forms. Other clients are still awaiting forms. Carers delayed and waiting clients not contacted. The clients have to pay increased charges for public holidays, but no extra pay to the individual carers.

How likely would you be to recommend Carewatch (Southampton)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Very caring and friendly.

How likely would you be to recommend Carewatch (Southampton)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Experience always very good. Sundays are listed as 10.30-11am which are completely wrong, for several months I have suggested that this is too late but no one has changed the times.

How likely would you be to recommend Carewatch (Southampton)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

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Extremely UNLIKELY

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Likely

Extremely LIKELY

Don't know

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