Unit 7 Mulberry Trading Estate, Foundry Lane, Horsham, RH13 5PX
Franchise of : Carewatch Care Services
Person in charge: Zillah Boylett-Long (Franchisee)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Carewatch (Horsham & Crawley): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Carewatch (Horsham & Crawley) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Carewatch (Horsham & Crawley) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Carewatch (Horsham & Crawley) is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3.5 Points relating to the number of positive Reviews for Carewatch (Horsham & Crawley) is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Carewatch (Horsham & Crawley) has a Review Score of 8.5 (8.500) from 2 Reviews
Review submitted from a Postal Card by Russell W (Son of Client) on Tuesday 15 May 2018. Relates to April 2018.
The service provided for my mother over the last 12 months has been professional, caring, considerate and efficient. Whenever there have been problems with my mother they have responded promptly and considerately to resolve any issues constantly keeping us informed.
How likely would you be to recommend Carewatch (Horsham & Crawley)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Review submitted from a Postal Card by Francesca C (Daughter of Client) on Tuesday 1 May 2018. Relates to April 2018.
Very good service, reliable and professional, good personal care, attentive to my Fathers needs and try to make him happy which is lovely.
How likely would you be to recommend Carewatch (Horsham & Crawley)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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