Hadleigh Business Centre, 351 London Road, Hadleigh, Benfleet SS7 2BT
Franchise of : Carewatch Care Services
Person in charge: Nick and Carol Fleming (Franchise Directors)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 0
Services Offered: Personal Care (on a contracted hours basis)
Care Offered: Dementia • Elderly Care
Latest Care Quality Commission* Report on Carewatch (Southend): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Carewatch (Southend) has a Review Score of 3.3 (3.250)
The Review Score of 3.3 (maximum of 10) for Carewatch (Southend) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Carewatch (Southend) in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.25 for Carewatch (Southend) is calculated as follows: ( (6 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 12 Ratings = 3.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Carewatch (Southend) is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Clint (Client) on Monday 27 March 2017. Relates to March 2017.
These so called carers are supposed to visit my mother 4 times a day for 45-minute intervals which equate to 3 hours of paid care a day but in reality, she gets 15-30 minutes of care per day.
They come in for a few minutes, do the bare minimum if anything. We thought this was very unfair. We thought we could get some fresh air and a break from my mums care for 15 minutes a day as the mother needs constant care. We popped out for 15 minutes which we thought was very reasonable, seeing as they were supposed to be here for 3 hours a day only to find that they left her on her own very distressed.
Visited in March 2017. Posted on 27 March 2017
How likely would you be to recommend Carewatch (Southend)? Extremely Unlikely
Overall Standard: Very Poor
Staff: Very Poor
Care / Support: Very Poor
Treated with Dignity: Satisfactory
Value for Money: Very Poor
Review submitted from a Website Submission by John H (Client) on Friday 11 September 2015. Relates to September 2015.
Excellent service staff brilliant Well worth the money. Mum had them, now I have them. Very polite and helpful. All the carers are lovely and polite and helpfully well, worth the money I would recommend them.
How likely would you be to recommend Carewatch (Southend)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent