Cherish Care

Unit 4B, Firsland Studios, Henfield Road, Albourne, Henfield BN6 9JJ

Cherish Care is a family business providing personalised care and support for adults in their own home, within the rural communities of West Sussex. They specialise in care for people who have a dementia and those choosing to stay at home on their end of life journey. Staff work with clients, finding out what is important to them in order for them to remain as independent as possible and have better lives.

Cherish Care are South East Regional Winners of the Skills for Care in the Best Employer (under 250 staff group) 2014 and national finalists in the same category. All staff follow a programme of continuous training development and career opportunities. All staff are police checked.

Owner : James William Smith, Denise Tracy Smith

Person in charge: James William Smith (Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 18

Services Offered: Adult Care (18+)

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Cherish Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Cherish Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Cherish Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.704 for Cherish Care is calculated as follows: ( (40 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Cherish Care is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Cherish Care has a Review Score of 9.7 (9.704) from 9 Reviews

Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cherish Care?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cherish Care

  • Client / Service User
    7
  • Daughter of Client/Service User
    1
  • Son of Client/Service User
    1

Cherish Care provided an invaluable service to my father right up until his passing away. The carers were always very patient with him and always had time for a chat if that is what he wanted. Nothing was too much trouble and he was always pleased to see them.

How likely would you be to recommend Cherish Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Cherish Care is an excellent company. They are very kind and caring and detailed to what you as a client need and give consideration to this point and make you feel valued and wanted. My care needs seem to be increasing and they are always there to help. Thank you.

How likely would you be to recommend Cherish Care? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

I find Cherish Care very accommodating to all manner of tasks. They are always very kind and helpful. I don't know what I would have done over the past three years.

How likely would you be to recommend Cherish Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Very helpful and caring.

How likely would you be to recommend Cherish Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Cherish Care have provided relief from full-time carers over the last three years. Their staff are thoughtful, well organised and arrive on time. Being local, they know the area well and my mother enjoys their company.

How likely would you be to recommend Cherish Care? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Reliable, kind and willing to help.

How likely would you be to recommend Cherish Care? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I find Cherish Care excellent in every way. What more can I say!

How likely would you be to recommend Cherish Care? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I've been using Cherish for nearly a year now and I get one carer out of a current 'personal pool' of about 10 carers for an hour a day to get me up, washed and dressed. All the staff I've met have been truly excellent - friendly, interesting, competent, empathetic, motivated - and I now regard them all as friends. The back office staff are just as good. I know they choose staff for their personal qualities first and foremost - 'techniques' and skills can be learnt after all. Trimmings to rota timings etc are handled quickly and efficiently. New (to me) carers are introduced by one of my current carers to give everybody a chance! In summary, this is a well-run company which, I think, is a great model for others to follow.

How likely would you be to recommend Cherish Care? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Thoroughly satisfied. Being alone for the first time in 70 years. Enjoy conversations and friendship. Disappointed that the people I most enjoy the company of - come so rarely.

How likely would you be to recommend Cherish Care? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

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