Units 11 & 12, South Preston Office Village, Cuerden Way, Preston PR5 6BL
Group : Ark Home Healthcare Ltd
Person in charge: Margaret MacDonald (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Personal Care (on a contracted hours basis)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Physical Disability • Respite cover • Sensory Impairment
Latest Care Quality Commission* Report on Ark Home Healthcare - Preston: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ark Home Healthcare - Preston has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Ark Home Healthcare - Preston is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ark Home Healthcare - Preston in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Ark Home Healthcare - Preston is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Ark Home Healthcare - Preston is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Melanie Mc (Wife of Client) on Friday 24 November 2017. Relates to November 2017.
After being taken into hospital and my husband having no carer we were taken on board by Ark. My husband has motor neurone disease and can be hard work sometimes. I was in hospital for 10 days and he was cared for impeccably. He had 24-hour care by the crisis team who looked after all his needs. Every member of staff was wonderful and patient and when I came home the service carried on until a care package was put in place. We are so grateful for everything that was done and would have no hesitation in passing details to anyone who was needing to be cared for in this way.
How likely would you be to recommend Ark Home Healthcare - Preston? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent