Crown House, Stephenson Road, Colchester CO4 9QR
Group : Mears Care Ltd
Person in charge: Michelle Burridge (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 90
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Mears Care Ltd (Colchester): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Mears Care Ltd (Colchester) has a Review Score of 4 (4.000)
The Review Score of 4 (maximum of 10) for Mears Care Ltd (Colchester) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mears Care Ltd (Colchester) in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Mears Care Ltd (Colchester) is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Mears Care Ltd (Colchester) is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by S B (Daughter of Client) on Friday 22 January 2016. Relates to January 2016.
My mother had just started using Mears carers. Three different carers came 3 times a day. Having a rotation of the same 3 ladies allowed her to feel comfortable building a relationship. After 2 days my mother then unexpectedly went into hospital.
l rang a lovely lady who worked in the Tendring area. She cancelled everything for me professionally and in a caring manner. A few days later I called her again explaining mum was coming home. Again she went beyond the call of duty to sort everything and she kept me informed all the way. The carers were all in place ready for mum to come home I was delighted with the service she gave it's a bit early to comment on the daily carers but she was wonderful.
How likely would you be to recommend Mears Care Ltd (Colchester)? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Value for Money: Good